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| Author: | 1001bricks  | | Posted: | May 27, 2023 10:19 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 32 times | | Topic: | Administrative | |
| In Administrative, domain writes:
| | Is there list of which other importing countries Bricklink currently or intends
to charge GST (or similar, e.g. VAT) for? Can't find to find this information
on the site, thanks.
|
Simply Help button, search for "tax" maybe?
|
| Author: | domain | | Posted: | May 27, 2023 09:32 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 47 times | | Topic: | Administrative | |
| Is there list of which other importing countries Bricklink currently or intends
to charge GST (or similar, e.g. VAT) for? Can't find to find this information
on the site, thanks.
|
| Author: | Stellar | | Posted: | May 27, 2023 07:04 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 49 times | | Topic: | Administrative | |
| In Administrative, brick.warehouse writes:
| | It seems like Australian buyers will be charged GST as a hidden fee that only
appears during checkout.
In Australia, prices are usually listed as inclusive of applicable sales taxes.
|
This will show to Australian buyers only on stores that are not located in Australia.
| |
Is it not possible to include GST upfront in the price guide and store listings
pages?
|
As far as I know it is not possible with the current source code of Bricklink...
|
|
| Author: | randyf | | Posted: | May 27, 2023 02:59 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 66 times | | Topic: | Administrative | |
| In Administrative, Dingoboy writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
I hate this country, Govt ruined it
|
Yeah, you're the only country that has to pay taxes... (facepalm)
|
|
| Author: | Dingoboy | | Posted: | May 27, 2023 02:38 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 71 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
I hate this country, Govt ruined it
|
|
| Author: | Nubs_Select | | Posted: | May 27, 2023 00:50 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 46 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | Why does this GST receipt shows 1001 bricks???
Do I owe something?!
|
|
| Author: | 1001bricks | | Posted: | May 27, 2023 00:31 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 54 times | | Topic: | Administrative | |
| Why does this GST receipt shows 1001 bricks???
Do I owe something?!
|
| Author: | ghyde | | Posted: | May 26, 2023 23:30 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 54 times | | Topic: | Administrative | |
| In Administrative, lukester1 writes:
| | We do not pay GST on second hand goods in Australia
|
Are marketplaces expected to distinguish between new and second hand goods in
Australia?
Cheers ...
ghyde
|
| Author: | lukester1 | | Posted: | May 26, 2023 23:23 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 56 times | | Topic: | Administrative | |
| | We do not pay GST on second hand goods in Australia |
| Author: | ghyde | | Posted: | May 26, 2023 23:18 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 46 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | In Administrative, deanonet writes:
| | 2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
If my store is a 'hobby business' without an ABN, it is not required
to collect GST, are you going to be able to 'turn off' GST collection
if this applies?
|
The GST referred to under point 2 above is GST on your fees as a seller, not
GST that you as a seller collect from others.
|
Do you have some kind of chart or image that shows a breakdown of these fees
and where they apply, for what reason?
Cheers ...
ghyde
|
|
| Author: | Admin_Russell | | Posted: | May 26, 2023 23:02 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 84 times | | Topic: | Administrative | |
| In Administrative, deanonet writes:
| | 2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
If my store is a 'hobby business' without an ABN, it is not required
to collect GST, are you going to be able to 'turn off' GST collection
if this applies?
|
The GST referred to under point 2 above is GST on your fees as a seller, not
GST that you as a seller collect from others.
|
| Author: | deanonet | | Posted: | May 26, 2023 22:52 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 66 times | | Topic: | Administrative | |
| 2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
If my store is a 'hobby business' without an ABN, it is not required
to collect GST, are you going to be able to 'turn off' GST collection
if this applies?
|
|
| Author: | Admin_Russell | | Posted: | May 26, 2023 22:29 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 84 times | | Topic: | Administrative | |
| In Administrative, skwashd writes:
| | | | | | Prepare to loose all your Australian customers over this farce.
|
Because of new online marketplace legislation, in many countries BrickLink is
considered to be the deemed supplier, not the BrickLink sellers. Since we are
now a Registered Business in Australia and our thresholds are high, we qualify
as having to collect the tax. This is a legal obligation for us, not an optional
service.
|
Does this mean you will be issuing tax invoices with an ABN?
|
Yes.
As shown in the Help page:
https://www.bricklink.com/help.asp?helpID=2597
At the foot of the receipt you can see "TAX ID: UNKNOWN". This will be
filled in on receipts issued after this solution has been implemented.
|
|
|
| Author: | skwashd | | Posted: | May 26, 2023 21:17 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 58 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | In Administrative, Nicks.Bricks.Au writes:
| | "BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method."
This is not how GST and Australian tax law works. The goods on bricklink are
not taxable unless the seller is a registered business.
Individuals buying and selling items do not pay GST to each other!
Only the service component of 3% bricklink fees is taxable here.
Prepare to loose all your Australian customers over this farce.
|
Because of new online marketplace legislation, in many countries BrickLink is
considered to be the deemed supplier, not the BrickLink sellers. Since we are
now a Registered Business in Australia and our thresholds are high, we qualify
as having to collect the tax. This is a legal obligation for us, not an optional
service.
|
Does this mean you will be issuing tax invoices with an ABN? Or will you only
be issuing receipts with an ARN? If it is the latter will buyers be able to provide
their ABN and not pay GST on imports as per the law? https://www.ato.gov.au/business/international-tax-for-business/GST-on-imported-goods-and-services/Australian-business-importing-goods-and-services/#WhetherGSTapplies
|
|
| Author: | maxlego | | Posted: | May 26, 2023 19:13 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 59 times | | Topic: | Administrative | |
| Lol, question already answered by Russell in regards to bricklink being registered
business in Australia.
In Administrative, Admin_Russell writes:
| | In Administrative, Nicks.Bricks.Au writes:
| | "BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method."
This is not how GST and Australian tax law works. The goods on bricklink are
not taxable unless the seller is a registered business.
Individuals buying and selling items do not pay GST to each other!
Only the service component of 3% bricklink fees is taxable here.
Prepare to loose all your Australian customers over this farce.
|
Because of new online marketplace legislation, in many countries BrickLink is
considered to be the deemed supplier, not the BrickLink sellers. Since we are
now a Registered Business in Australia and our thresholds are high, we qualify
as having to collect the tax. This is a legal obligation for us, not an optional
service.
|
|
|
| Author: | maxlego | | Posted: | May 26, 2023 19:10 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 48 times | | Topic: | Administrative | |
| Australia is a large resource country and the government here was always concerned
about taxing resources which generate a lot of money for Australia. So the government
never was concerned about getting more tax revenue by lowering the thresholds
on imports or even raising GST but as I said before it is changing and there
has been talk of it but never really pursued.
Another thing to mention is that if Bricklink intends to charge GST it would
have to be registered as an Australian business and must quote their ABN number
when collecting GST. I assume that this has been done already.
Brett.
In Administrative, SylvainLS writes:
| | In Administrative, maxlego writes:
| | […]
However, I do feel for the buyers as under GST rulings you are not meant to be
charged GST and import charges on goods under $1000. However the last few years
it has been changing and with US state sales tax and VAT coming in over five
years ago, it was only a matter of time before this came to Australia and other
countries.
|
I find it surprising that some countries had such a big threshold, even islands,
where transport cost would be a barrier. That’s unfair to the domestic market
to be able to buy from abroad without tax.
(Well, there’s the USA as a big example too )
For info, EU import VAT has always been due… there was only an exception for
low amounts (€22/£15) because it was too costly to collect (hurrah for internet
and marketplaces that can do the job for the government  ).
So, EU buyers don’t lose much (or even win) with the new scheme: we lost the
€22 exception (and some packages managed to fly under the radar) but we have
no brokerage fees from the postal & courrier services anymore. Well, when we
are not double-VATed… (though there hasn’t been posts about it for some time
now).
Seems AU buyers are losing in the change.
Any idea if the NZ buyers (who are next in line) will lose too?
(Norway should be like EU, or maybe more exactly like UK.)
|
|
|
| Author: | Admin_Russell | | Posted: | May 26, 2023 19:07 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 57 times | | Topic: | Administrative | |
| In Administrative, maxlego writes:
| | Thanks Russell
Been a while, how have you been?
|
It has been a while. Keeping very busy as you can imagine.
|
|
| Author: | Admin_Russell | | Posted: | May 26, 2023 19:06 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 72 times | | Topic: | Administrative | |
| In Administrative, Nicks.Bricks.Au writes:
| | "BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method."
This is not how GST and Australian tax law works. The goods on bricklink are
not taxable unless the seller is a registered business.
Individuals buying and selling items do not pay GST to each other!
Only the service component of 3% bricklink fees is taxable here.
Prepare to loose all your Australian customers over this farce.
|
Because of new online marketplace legislation, in many countries BrickLink is
considered to be the deemed supplier, not the BrickLink sellers. Since we are
now a Registered Business in Australia and our thresholds are high, we qualify
as having to collect the tax. This is a legal obligation for us, not an optional
service.
|
|
| Author: | SylvainLS | | Posted: | May 26, 2023 18:40 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 45 times | | Topic: | Administrative | |
| In Administrative, maxlego writes:
| | […]
However, I do feel for the buyers as under GST rulings you are not meant to be
charged GST and import charges on goods under $1000. However the last few years
it has been changing and with US state sales tax and VAT coming in over five
years ago, it was only a matter of time before this came to Australia and other
countries.
|
I find it surprising that some countries had such a big threshold, even islands,
where transport cost would be a barrier. That’s unfair to the domestic market
to be able to buy from abroad without tax.
(Well, there’s the USA as a big example too )
For info, EU import VAT has always been due… there was only an exception for
low amounts (€22/£15) because it was too costly to collect (hurrah for internet
and marketplaces that can do the job for the government ).
So, EU buyers don’t lose much (or even win) with the new scheme: we lost the
€22 exception (and some packages managed to fly under the radar) but we have
no brokerage fees from the postal & courrier services anymore. Well, when we
are not double-VATed… (though there hasn’t been posts about it for some time
now).
Seems AU buyers are losing in the change.
Any idea if the NZ buyers (who are next in line) will lose too?
(Norway should be like EU, or maybe more exactly like UK.)
|
|
| Author: | maxlego | | Posted: | May 26, 2023 18:24 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 47 times | | Topic: | Administrative | |
| Thanks Russell
Been a while, how have you been?
In Administrative, Admin_Russell writes:
| | In Administrative, maxlego writes:
| | To Australian sellers that have an ABN (Australian Business Number) and already
registered for GST, this won't effect them much. It will make the paperwork
a little better with GST quoted in the invoices and such. Plus it means money
just going round in circles as you get it back anyway when you do your bas and
able to claim the GST as credit against the GST you need to pay every month or
quarter or yearly, however you have it setup. Being registered for GST since
2003, its something that I have done anyway with importations that were charged
GST. At least now buying stock from overseas you will be able to claim it without
having to separate it as a non GST expense.
However, I do feel for the buyers as under GST rulings you are not meant to be
charged GST and import charges on goods under $1000. However the last few years
it has been changing and with US state sales tax and VAT coming in over five
years ago, it was only a matter of time before this came to Australia and other
countries.
Whereabouts do you fill in your tax info? It says under seller profile but I
am unable to see it? Is there a direct link or does it still need to be implemented?
Brett.
|
This will go live when the solution is deployed. June 1st is still the target.
|
|
|
| Author: | Nicks.Bricks.Au | | Posted: | May 26, 2023 18:18 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 76 times | | Topic: | Administrative | |
| "BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method."
This is not how GST and Australian tax law works. The goods on bricklink are
not taxable unless the seller is a registered business.
Individuals buying and selling items do not pay GST to each other!
Only the service component of 3% bricklink fees is taxable here.
Prepare to loose all your Australian customers over this farce.
|
|
| Author: | Admin_Russell | | Posted: | May 26, 2023 18:16 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 66 times | | Topic: | Administrative | |
| In Administrative, maxlego writes:
| | To Australian sellers that have an ABN (Australian Business Number) and already
registered for GST, this won't effect them much. It will make the paperwork
a little better with GST quoted in the invoices and such. Plus it means money
just going round in circles as you get it back anyway when you do your bas and
able to claim the GST as credit against the GST you need to pay every month or
quarter or yearly, however you have it setup. Being registered for GST since
2003, its something that I have done anyway with importations that were charged
GST. At least now buying stock from overseas you will be able to claim it without
having to separate it as a non GST expense.
However, I do feel for the buyers as under GST rulings you are not meant to be
charged GST and import charges on goods under $1000. However the last few years
it has been changing and with US state sales tax and VAT coming in over five
years ago, it was only a matter of time before this came to Australia and other
countries.
Whereabouts do you fill in your tax info? It says under seller profile but I
am unable to see it? Is there a direct link or does it still need to be implemented?
Brett.
|
This will go live when the solution is deployed. June 1st is still the target.
|
|
| Author: | maxlego | | Posted: | May 26, 2023 18:11 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 69 times | | Topic: | Administrative | |
| To Australian sellers that have an ABN (Australian Business Number) and already
registered for GST, this won't effect them much. It will make the paperwork
a little better with GST quoted in the invoices and such. Plus it means money
just going round in circles as you get it back anyway when you do your bas and
able to claim the GST as credit against the GST you need to pay every month or
quarter or yearly, however you have it setup. Being registered for GST since
2003, its something that I have done anyway with importations that were charged
GST. At least now buying stock from overseas you will be able to claim it without
having to separate it as a non GST expense.
However, I do feel for the buyers as under GST rulings you are not meant to be
charged GST and import charges on goods under $1000. However the last few years
it has been changing and with US state sales tax and VAT coming in over five
years ago, it was only a matter of time before this came to Australia and other
countries.
Whereabouts do you fill in your tax info? It says under seller profile but I
am unable to see it? Is there a direct link or does it still need to be implemented?
Brett.
In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
|
|
| Author: | SylvainLS | | Posted: | May 26, 2023 08:27 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 58 times | | Topic: | Administrative | |
| In Administrative, jonwil writes:
| | Does this mean anything for an Australian seller who sells to an Australian buyer?
|
No.
It’s like UK & EU (and soon Norway, and, I guess, New Zealand): it’s only for
importations.
|
| Author: | jonwil | | Posted: | May 26, 2023 07:22 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 58 times | | Topic: | Administrative | |
| | Does this mean anything for an Australian seller who sells to an Australian buyer? |
| Author: | SylvainLS | | Posted: | May 24, 2023 11:52 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 46 times | | Topic: | Administrative | |
| In Administrative, QBricks writes:
| | […]
There's no GST payable on a private sale of used goods but say you bought
someone's used collection and resold it here and made a profit, then if you
were registered for GST, it would be payable on any value you add.
I believe you can claim a GST credit on used goods though, even if you didn't
pay any when you bought them.
|
For VAT, that’s called the “margin VAT” scheme (you collect VAT only on your
margin, so it’s not that you deduct VAT you didn’t pay, it’s that what you paid
isn’t included in the calculation). And you can see a lot of threads here about
BL not supporting it….
|
|
| Author: | QBricks | | Posted: | May 24, 2023 10:36 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 51 times | | Topic: | Administrative | |
| In Administrative, Yogi_007 writes:
| | In Administrative, QBricks writes:
| | In Administrative, nevyn68 writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Since when do we pay GST on 2nd hand goods?
New = Yes.... Used = No....
How are you going to seperate this?
|
GST has always applied to second-hand goods from GST registered suppliers, so
there's no need for them to separate new and used.
For low value imports, the EDP/online marketplace is deemed to be the supplier,
so if the marketplace is GST registered, second-hand goods will attract GST.
https://www.ato.gov.au/Business/International-tax-for-business/GST-on-imported-goods-and-services/Australian-consumers-importing-goods-and-services/
|
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
|
There's no GST payable on a private sale of used goods but say you bought
someone's used collection and resold it here and made a profit, then if you
were registered for GST, it would be payable on any value you add.
I believe you can claim a GST credit on used goods though, even if you didn't
pay any when you bought them.
| | However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
Yogi
|
|
|
| Author: | SylvainLS | | Posted: | May 24, 2023 10:17 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 37 times | | Topic: | Administrative | |
| In Administrative, QBricks writes:
| | […]
| | (Besides, if you have the same rules as us with VAT, there’s no GST/VAT on shipping
only when the seller “acts on behalf of the buyer.” That is, when the seller
charges the exact price they pay, no service added. As soon as the seller adds
a service (handling, or even commercial prices), then they don’t act on behalf
of the buyer any more, and everything is taxed.)
|
We do pay GST on shipping but can claim a credit for that and any other GST we've
paid on purchases & other expenses against the GST that's payable on sales
and any other added services, handling etc.
It's done through a Business Activity Statement that we have to lodge with
the ATO every quarter.
|
Yeah, that’s the same with VAT.
What I meant is that, but for stringent exceptions, shipping is considered a
product/service you offer and so you have to collect VAT on all of it (even if
you didn’t pay VAT on it / there’s no VAT to deduct).
When people look at the postal services, they see it’s “VAT-free” and they think
all shipping is untaxed.
|
|
| Author: | QBricks | | Posted: | May 24, 2023 09:55 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 52 times | | Topic: | Administrative | |
| In Administrative, KynanG writes:
| |
Isn’t BL just the platform on which we buy from registered stores. I’d love to
see how many stores actually qualify for GST inclusion on here (75000aud).
|
Probably more than you'd think. It's not just the order value that counts
towards the $75000 threshold, it's the total amount a buyer pays, including
shipping and handling.
| | Bit of a shame though I don’t reckon as many people will want to drop 10%gst
5%paypal 1%currency plus shipping on items which had their relevant gst paid
when first bought. Feeding too many mouths with each purchase.
|
If you've bought from some of the larger Australian stores, you'd have
been paying GST, but it would have been included in the listed price, not shown
separately.
The tax on low value imports isn't a new thing, it was introduced in 2018,
it's just new to BrickLink. If you've bought from an overseas business
with a large enough turnover here, or from sellers on larger marketplaces you'd
have been paying it for the last few years.
|
|
| Author: | QBricks | | Posted: | May 24, 2023 09:26 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 48 times | | Topic: | Administrative | |
| In Administrative, SylvainLS writes:
| | In Administrative, Yogi_007 writes:
| | […]
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
|
It’s in the page linked by QBricks :
“When purchasing low value imported goods, shipping and insurance costs are part
of the price of the delivered goods that GST is calculated on.”
I think the rationale is: for importations, the government can’t check what is
what and wants to be sure they get taxes on everything, so everything is taxed.
On domestic sales, that it’s secondhand and shipping and insurance can be checked,
at least when auditing the seller, even if that doesn’t happen often.
(Besides, if you have the same rules as us with VAT, there’s no GST/VAT on shipping
only when the seller “acts on behalf of the buyer.” That is, when the seller
charges the exact price they pay, no service added. As soon as the seller adds
a service (handling, or even commercial prices), then they don’t act on behalf
of the buyer any more, and everything is taxed.)
|
We do pay GST on shipping but can claim a credit for that and any other GST we've
paid on purchases & other expenses against the GST that's payable on sales
and any other added services, handling etc.
It's done through a Business Activity Statement that we have to lodge with
the ATO every quarter.
|
|
| Author: | KynanG | | Posted: | May 24, 2023 08:37 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 57 times | | Topic: | Administrative | |
|
Isn’t BL just the platform on which we buy from registered stores. I’d love to
see how many stores actually qualify for GST inclusion on here (75000aud).
Bit of a shame though I don’t reckon as many people will want to drop 10%gst
5%paypal 1%currency plus shipping on items which had their relevant gst paid
when first bought. Feeding too many mouths with each purchase.
|
|
| Author: | Yogi_007 | | Posted: | May 24, 2023 08:05 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 46 times | | Topic: | Administrative | |
| In Administrative, SylvainLS writes:
| | In Administrative, Yogi_007 writes:
| | […]
Ive never paid for GST for an overseas item UNLESS it was collected by the selling
platform. This has been overlooked / too hard to implement by the local postal
service.
|
Lucky you… well, not any more 
|
Depends on the platform - BUT not on BL anymore 
|
|
| Author: | Yogi_007 | | Posted: | May 24, 2023 08:04 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 48 times | | Topic: | Administrative | |
| In Administrative, SylvainLS writes:
| | In Administrative, Yogi_007 writes:
| | […]
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
|
It’s in the page linked by QBricks :
“When purchasing low value imported goods, shipping and insurance costs are part
of the price of the delivered goods that GST is calculated on.”
|
Missed that bit Must be my old eyes or scanning too fast or both !
| |
I think the rationale is: for importations, the government can’t check what is
what and wants to be sure they get taxes on everything, so everything is taxed.
On domestic sales, that it’s secondhand and shipping and insurance can be checked,
at least when auditing the seller, even if that doesn’t happen often.
(Besides, if you have the same rules as us with VAT, there’s no GST/VAT on shipping
only when the seller “acts on behalf of the buyer.” That is, when the seller
charges the exact price they pay, no service added. As soon as the seller adds
a service (handling, or even commercial prices), then they don’t act on behalf
of the buyer any more, and everything is taxed.)
|
|
|
| Author: | SylvainLS | | Posted: | May 24, 2023 08:01 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 49 times | | Topic: | Administrative | |
| In Administrative, Yogi_007 writes:
| | […]
Ive never paid for GST for an overseas item UNLESS it was collected by the selling
platform. This has been overlooked / too hard to implement by the local postal
service.
|
Lucky you… well, not any more
|
|
| Author: | SylvainLS | | Posted: | May 24, 2023 07:59 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 51 times | | Topic: | Administrative | |
| In Administrative, Yogi_007 writes:
| | […]
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
|
It’s in the page linked by QBricks :
“When purchasing low value imported goods, shipping and insurance costs are part
of the price of the delivered goods that GST is calculated on.”
I think the rationale is: for importations, the government can’t check what is
what and wants to be sure they get taxes on everything, so everything is taxed.
On domestic sales, that it’s secondhand and shipping and insurance can be checked,
at least when auditing the seller, even if that doesn’t happen often.
(Besides, if you have the same rules as us with VAT, there’s no GST/VAT on shipping
only when the seller “acts on behalf of the buyer.” That is, when the seller
charges the exact price they pay, no service added. As soon as the seller adds
a service (handling, or even commercial prices), then they don’t act on behalf
of the buyer any more, and everything is taxed.)
|
|
| Author: | Yogi_007 | | Posted: | May 24, 2023 07:51 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 47 times | | Topic: | Administrative | |
| In Administrative, SylvainLS writes:
| | In Administrative, ghyde writes:
| | […]
Interesting. If I am the buyer and order within the next 24 hours, do I have
to manually pay GST on a parcel from the US?
|
Don’t you already do that? Pay GST to the postman / delivery man when you import?
|
Ive never paid for GST for an overseas item UNLESS it was collected by the selling
platform. This has been overlooked / too hard to implement by the local postal
service.
| |
| | I'm setting up to place an order and just need to know if I should expect
GST on something around $50-$60 AUD in value, not including GST.
So how does this work if the order gets paid so close to July 1?
|
When the GST is (will be) collected by BL, there’ll be a receipt that the seller
will join to the package so that AU customs don’t re-collect it.
When the GST is not collected by BL / when there’s no proof it was collected,
you’ll pay it at reception.
| | I'm also looking into selling some LEGO parts, definitely after June 1st,
though, do I need to do anything in particular?
|
As an Australian yourself, before or after that date, your obligations to Australy
are the same.
Check the help page https://www.bricklink.com/help.asp?helpID=2597 , there’s
a link to an Australian page explaining when you need to do something (register
for GST or not for instance…).
|
You dont need to register for GST if you sell less than $ 75k AUD turn over.
GST doesnt need to be added to your sales below that value of turnover. See
here: https://www.ato.gov.au/Business/GST/Registering-for-GST/ for local businesses.
|
|
| Author: | Yogi_007 | | Posted: | May 24, 2023 07:34 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 63 times | | Topic: | Administrative | |
| In Administrative, QBricks writes:
| | In Administrative, nevyn68 writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Since when do we pay GST on 2nd hand goods?
New = Yes.... Used = No....
How are you going to seperate this?
|
GST has always applied to second-hand goods from GST registered suppliers, so
there's no need for them to separate new and used.
For low value imports, the EDP/online marketplace is deemed to be the supplier,
so if the marketplace is GST registered, second-hand goods will attract GST.
https://www.ato.gov.au/Business/International-tax-for-business/GST-on-imported-goods-and-services/Australian-consumers-importing-goods-and-services/
|
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
Yogi
|
|
| Author: | SylvainLS | | Posted: | May 24, 2023 07:26 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 56 times | | Topic: | Administrative | |
| In Administrative, KynanG writes:
| | Will there be an option to forego adding gst to some items a user imports? To
my understanding it is not payable on secondhand goods here so I am not sure
where the money is going if we do get charged. Does BL have a link to the tax
code they are working within?
|
See QBricks’ answer about secondhand items: https://www.bricklink.com/message.asp?ID=1412159
|
| Author: | KynanG | | Posted: | May 24, 2023 03:45 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 66 times | | Topic: | Administrative | |
| Will there be an option to forego adding gst to some items a user imports? To
my understanding it is not payable on secondhand goods here so I am not sure
where the money is going if we do get charged. Does BL have a link to the tax
code they are working within?
|
|
| Author: | QBricks | | Posted: | May 24, 2023 02:03 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 135 times | | Topic: | Administrative | |
| In Administrative, nevyn68 writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Since when do we pay GST on 2nd hand goods?
New = Yes.... Used = No....
How are you going to seperate this?
|
GST has always applied to second-hand goods from GST registered suppliers, so
there's no need for them to separate new and used.
For low value imports, the EDP/online marketplace is deemed to be the supplier,
so if the marketplace is GST registered, second-hand goods will attract GST.
https://www.ato.gov.au/Business/International-tax-for-business/GST-on-imported-goods-and-services/Australian-consumers-importing-goods-and-services/
|
|
| Author: | nevyn68 | | Posted: | May 24, 2023 00:05 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 127 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Since when do we pay GST on 2nd hand goods?
New = Yes.... Used = No....
How are you going to seperate this?
|
|
| Author: | Nubs_Select | | Posted: | May 22, 2023 18:03 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 80 times | | Topic: | Administrative | |
| | | Now waiting for comments from Canadians….
|
i still have headaches every year with taxes until its implemented
|
|
| Author: | SylvainLS | | Posted: | May 22, 2023 17:31 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 79 times | | Topic: | Administrative | |
| In Administrative, ghyde writes:
| | […]
Interesting. If I am the buyer and order within the next 24 hours, do I have
to manually pay GST on a parcel from the US?
|
Don’t you already do that? Pay GST to the postman / delivery man when you import?
| | I'm setting up to place an order and just need to know if I should expect
GST on something around $50-$60 AUD in value, not including GST.
So how does this work if the order gets paid so close to July 1?
|
When the GST is (will be) collected by BL, there’ll be a receipt that the seller
will join to the package so that AU customs don’t re-collect it.
When the GST is not collected by BL / when there’s no proof it was collected,
you’ll pay it at reception.
| | I'm also looking into selling some LEGO parts, definitely after June 1st,
though, do I need to do anything in particular?
|
As an Australian yourself, before or after that date, your obligations to Australy
are the same.
Check the help page https://www.bricklink.com/help.asp?helpID=2597 , there’s
a link to an Australian page explaining when you need to do something (register
for GST or not for instance…).
|
|
| Author: | ghyde | | Posted: | May 22, 2023 17:19 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 93 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Interesting. If I am the buyer and order within the next 24 hours, do I have
to manually pay GST on a parcel from the US?
I'm setting up to place an order and just need to know if I should expect
GST on something around $50-$60 AUD in value, not including GST.
So how does this work if the order gets paid so close to July 1?
I'm also looking into selling some LEGO parts, definitely after June 1st,
though, do I need to do anything in particular?
Cheers ...
ghyde
|
|
| Author: | SylvainLS | | Posted: | May 22, 2023 17:09 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 110 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Dear BrickLink members, […]
|
Thanks for the headsup, Russell
| | […]
We plan to send out emails to all affected BrickLink members later this week.
|
Hurrah!
(Still adding Australia, the $1000 limit, and the new help page to my copy-pasta
library though )
Now waiting for comments from Canadians….
|
|
| Author: | Admin_Russell | | Posted: | May 22, 2023 17:00 | | Subject: | Australian Tax Implementation | | Viewed: | 750 times | | Topic: | Administrative | |
| Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
|
| Author: | Reki_Lobsheek | | Posted: | Apr 28, 2023 09:21 | | Subject: | Re: Some excellent news! | | Viewed: | 100 times | | Topic: | Administrative | |
| Thanks for sharing this most excellent news!
Erikk
|
| Author: | Nubs_Select | | Posted: | Apr 27, 2023 11:57 | | Subject: | Re: Some excellent news! | | Viewed: | 49 times | | Topic: | Administrative | |
| | | The way I read this, there was no actual increase. There just appeared to be
an increase because the tickets were not getting lost any more.
|
+1
|
|
| Author: | legoman77 | | Posted: | Apr 27, 2023 10:44 | | Subject: | Re: Some excellent news! | | Viewed: | 56 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | | | | | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
AI?
John P
|
Dear valued seller,
Thank you for reaching out to BrickLink customer service! We're here to help
you build your business brick by brick.
But before we dive into your question, we have to ask: are you a master builder,
or just a humble apprentice? Either way, we're happy to share our knowledge
with you!
Now, what's the issue you're facing? Is it as puzzling as trying to find
that one missing piece in your massive Lego collection? Don't worry, we're
up for the challenge!
Please let us know the details of your question, and we'll do our best to
provide you with an answer that's as sturdy as a Lego castle.
Brick on!
Best regards,
The BrickLink Customer Service Team
chatGPT 
|
Will it be?:
"Best regards,
The BrickLink AI Customer Service Team"
John P
|
|
| Author: | 1001bricks | | Posted: | Apr 27, 2023 10:09 | | Subject: | Re: Some excellent news! | | Viewed: | 54 times | | Topic: | Administrative | |
| | | | | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
AI?
John P
|
Dear valued seller,
Thank you for reaching out to BrickLink customer service! We're here to help
you build your business brick by brick.
But before we dive into your question, we have to ask: are you a master builder,
or just a humble apprentice? Either way, we're happy to share our knowledge
with you!
Now, what's the issue you're facing? Is it as puzzling as trying to find
that one missing piece in your massive Lego collection? Don't worry, we're
up for the challenge!
Please let us know the details of your question, and we'll do our best to
provide you with an answer that's as sturdy as a Lego castle.
Brick on!
Best regards,
The BrickLink Customer Service Team
chatGPT
|
|
| Author: | legoman77 | | Posted: | Apr 27, 2023 10:01 | | Subject: | Re: Some excellent news! | | Viewed: | 56 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Hello everybody,
As many of you know, during the past couple years we have experienced problems
with lost Help Desk tickets. We did a lot of research into what may be causing
this issue, but the problem persisted. In fact, it actually got worse at the
beginning of this year.
As a result of the increased problem levels, a couple months ago we reconfigured
the connection between the Help Center and our SmarterTrack Help Desk system.
We noticed an immediate, sizeable increase in ticket volume, so much in fact,
that we were concerned about how to handle the extra tickets from a resource
management point of view.
So for 2 months we have been monitoring the levels closely, and we are confident
in saying that we have now found the problem and fixed it.
Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
AI?
John P
|
|
| Author: | 1001bricks | | Posted: | Apr 27, 2023 09:58 | | Subject: | Re: Some excellent news! | | Viewed: | 43 times | | Topic: | Administrative | |
| In Administrative, Give.Me.A.Brick writes:
| | That's really excellent to read this, Russell!
And even more excellent, is that I witnessed/experienced it very recently
On Saturday 15th I submitted a ticket with hopes that I would get a reply in
a 3 week frame...
To my great surprise, next Monday morning I got a reply from Help Desk / BrickLink
Customer Support!
I would also like to point out that not only did the answer cover my questions,
but it was also very friendly and nice, which is always a plus
Great work, BrickLink!
|
Wow, that's very good!
Next time ask them how to decrease your minimum buy?
|
|
| Author: | Brickwilbo | | Posted: | Apr 27, 2023 07:12 | | Subject: | Re: Some excellent news! | | Viewed: | 69 times | | Topic: | Administrative | |
| 👍🏻
In Administrative, Admin_Russell writes:
| | Hello everybody,
As many of you know, during the past couple years we have experienced problems
with lost Help Desk tickets. We did a lot of research into what may be causing
this issue, but the problem persisted. In fact, it actually got worse at the
beginning of this year.
As a result of the increased problem levels, a couple months ago we reconfigured
the connection between the Help Center and our SmarterTrack Help Desk system.
We noticed an immediate, sizeable increase in ticket volume, so much in fact,
that we were concerned about how to handle the extra tickets from a resource
management point of view.
So for 2 months we have been monitoring the levels closely, and we are confident
in saying that we have now found the problem and fixed it.
Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
|
|
| Author: | tons_of_bricks | | Posted: | Apr 27, 2023 06:14 | | Subject: | Re: Some excellent news! | | Viewed: | 61 times | | Topic: | Administrative | |
| Awesome! I've rarely had to contact the help desk, but this is great new
for those that do. So, thank you!
|
| Author: | Give.Me.A.Brick | | Posted: | Apr 27, 2023 06:04 | | Subject: | Re: Some excellent news! | | Viewed: | 58 times | | Topic: | Administrative | |
| That's really excellent to read this, Russell!
And even more excellent, is that I witnessed/experienced it very recently
On Saturday 15th I submitted a ticket with hopes that I would get a reply in
a 3 week frame...
To my great surprise, next Monday morning I got a reply from Help Desk / BrickLink
Customer Support!
I would also like to point out that not only did the answer cover my questions,
but it was also very friendly and nice, which is always a plus
Great work, BrickLink!
|
| Author: | WoutR | | Posted: | Apr 27, 2023 03:39 | | Subject: | Re: Some excellent news! | | Viewed: | 53 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
Excellent news indeed! Very happy to read this!
|
|
| Author: | WoutR | | Posted: | Apr 27, 2023 03:38 | | Subject: | Re: Some excellent news! | | Viewed: | 58 times | | Topic: | Administrative | |
| In Administrative, StarBrick writes:
| | Glad the process speed has increased and noticable.
Can't wait to try it out !
No seriously, stability is ok last months (don't jinx it!!!), and I trust
these improvements are helping all!
Still curious what the cause of the increase of tickets entered was. Were that
tickets spontaneously duplicating, or a serious increase of faults/errors/problems
that were turned into tickets due to unknowing (new) users asking for help?
If the latter, some education and help might be a better way to improve the process
speed (cause instead of symptoms handling).
A section for new users, tutorial video's, a forum area for new users etc?
Keep up the good work!!!
Starbrick
|
The way I read this, there was no actual increase. There just appeared to be
an increase because the tickets were not getting lost any more.
|
|
| Author: | Ziegelmeister | | Posted: | Apr 27, 2023 03:16 | | Subject: | Re: Some excellent news! | | Viewed: | 42 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
|
This is great news. I personally/thankfully have not had to deal with problem
tickets but I've sure heard about it over the last two years.
Hopefully I'll never need to use it, but it's great to know things are
more efficient.
|
|
| Author: | StarBrick | | Posted: | Apr 27, 2023 03:08 | | Subject: | Re: Some excellent news! | | Viewed: | 48 times | | Topic: | Administrative | |
| Glad the process speed has increased and noticable.
Can't wait to try it out !
No seriously, stability is ok last months (don't jinx it!!!), and I trust
these improvements are helping all!
Still curious what the cause of the increase of tickets entered was. Were that
tickets spontaneously duplicating, or a serious increase of faults/errors/problems
that were turned into tickets due to unknowing (new) users asking for help?
If the latter, some education and help might be a better way to improve the process
speed (cause instead of symptoms handling).
A section for new users, tutorial video's, a forum area for new users etc?
Keep up the good work!!!
Starbrick
|
| Author: | Nubs_Select | | Posted: | Apr 27, 2023 01:33 | | Subject: | Re: Some excellent news! | | Viewed: | 40 times | | Topic: | Administrative | |
| |
| Author: | maxx3001 | | Posted: | Apr 27, 2023 01:31 | | Subject: | Re: Some excellent news! | | Viewed: | 46 times | | Topic: | Administrative | |
| In Administrative, wildchicken13 writes:
| | In Administrative, Admin_Russell writes:
| | Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
|
Dat is goed nieuws!
|
Eindelijk kan ik iets lezen op dit forum
|
| Author: | pcthurman | | Posted: | Apr 26, 2023 23:11 | | Subject: | Re: Some excellent news! | | Viewed: | 57 times | | Topic: | Administrative | |
| | Thank is amazing news! Thank you, Russell. |
| Author: | Nubs_Select | | Posted: | Apr 26, 2023 21:20 | | Subject: | Re: Some excellent news! | | Viewed: | 53 times | | Topic: | Administrative | |
| |
| Author: | wildchicken13 | | Posted: | Apr 26, 2023 21:13 | | Subject: | Re: Some excellent news! | | Viewed: | 59 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | * If possible make that someone, anywhere, is always awake anytime - so you can
watch and reply to 'emergencies'. I mean - someone who's not you
Russell
|
Nubs_Select?
|
| Author: | wildchicken13 | | Posted: | Apr 26, 2023 21:10 | | Subject: | Re: Some excellent news! | | Viewed: | 60 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
|
Dat is goed nieuws!
|
|
| Author: | Nubs_Select | | Posted: | Apr 26, 2023 20:25 | | Subject: | Re: Some excellent news! | | Viewed: | 49 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | In Administrative, Nubs_Select writes:
| | Amazing News!
| | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
as I was reading the message I was thinking the same thing and then noticed you
were also thinking the same thing
|
Sincerely? I'm sure in 2030 we'll have to write to jason@bricklink.com
for any problem!
Until then... you've got to improve some points, so go ahead!
|
|
|
| Author: | 1001bricks | | Posted: | Apr 26, 2023 20:22 | | Subject: | Re: Some excellent news! | | Viewed: | 76 times | | Topic: | Administrative | |
| In Administrative, Nubs_Select writes:
| | Amazing News!
| | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
as I was reading the message I was thinking the same thing and then noticed you
were also thinking the same thing
|
Sincerely? I'm sure in 2030 we'll have to write to jason@bricklink.com
for any problem!
Until then... you've got to improve some points, so go ahead!
|
|
| Author: | 1001bricks | | Posted: | Apr 26, 2023 20:16 | | Subject: | Re: Some excellent news! | | Viewed: | 62 times | | Topic: | Administrative | |
| That's for sure good news!
Fresh newbies or seasoned members at one moment need some help or someone to
be with them, it's the same for all of us.
Just a few minutes or even a canned reply (read the freaking terms!) is far better
than weeks of void.
Thank you the BrickLink for your efforts in this direction!
And thanks for your information, Russell.
May I suggest 2 points?
* If possible make that someone, anywhere, is always awake anytime - so you can
watch and reply to 'emergencies'. I mean - someone who's not you
Russell
* If possible please inform people what's the actual problem (like when closing
a shop) with enough details, and what are their (if any) solutions.
Thank you again. Very very much.
|
|
| Author: | BricksOfFaith | | Posted: | Apr 26, 2023 20:06 | | Subject: | Re: Some excellent news! | | Viewed: | 50 times | | Topic: | Administrative | |
| | This is a reason to celebrate! Thank you so much Russel! |
| Author: | Nubs_Select | | Posted: | Apr 26, 2023 20:00 | | Subject: | Re: Some excellent news! | | Viewed: | 69 times | | Topic: | Administrative | |
| Amazing News!
| | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
as I was reading the message I was thinking the same thing and then noticed you
were also thinking the same thing Glad to hear that progress has been made!
|
|
| Author: | Admin_Russell | | Posted: | Apr 26, 2023 19:55 | | Subject: | Some excellent news! | | Viewed: | 840 times | | Topic: | Administrative | |
| Hello everybody,
As many of you know, during the past couple years we have experienced problems
with lost Help Desk tickets. We did a lot of research into what may be causing
this issue, but the problem persisted. In fact, it actually got worse at the
beginning of this year.
As a result of the increased problem levels, a couple months ago we reconfigured
the connection between the Help Center and our SmarterTrack Help Desk system.
We noticed an immediate, sizeable increase in ticket volume, so much in fact,
that we were concerned about how to handle the extra tickets from a resource
management point of view.
So for 2 months we have been monitoring the levels closely, and we are confident
in saying that we have now found the problem and fixed it.
Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
|
| Author: | HoleintheWall | | Posted: | Apr 15, 2023 17:31 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 56 times | | Topic: | Administrative | |
| | This is great news, thank you |
| Author: | Nubs_Select | | Posted: | Apr 14, 2023 18:01 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 43 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | In Administrative, Admin_Russell writes:
| | Hello Canadian sellers,
We have recently received the Canada GST/HST number for BrickLink. This number
will be attached to all future invoices, and all invoices since November 2022
will have the number applied retroactively. All you will need to to do is download
these invoices again.
To access the number, please visit this Help Page for Canada Tax:
https://www.bricklink.com/help.asp?helpID=2555
The deployment should be live within the next few days.
|
The deployment is now live. Sellers, please check your old invoices and let us
know if you don't see the number.
|
Yup! I see it. ill start printing mine now
|
|
| Author: | Admin_Russell | | Posted: | Apr 14, 2023 17:44 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 62 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Hello Canadian sellers,
We have recently received the Canada GST/HST number for BrickLink. This number
will be attached to all future invoices, and all invoices since November 2022
will have the number applied retroactively. All you will need to to do is download
these invoices again.
To access the number, please visit this Help Page for Canada Tax:
https://www.bricklink.com/help.asp?helpID=2555
The deployment should be live within the next few days.
|
The deployment is now live. Sellers, please check your old invoices and let us
know if you don't see the number.
|
| Author: | SylvainLS | | Posted: | Apr 14, 2023 08:35 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 31 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | […]
I don't know... I've to check shipping fees...
|
100 balles et un Mars!
|
| Author: | peregrinator | | Posted: | Apr 14, 2023 06:30 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 33 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | | | | | | | I'm not sure to comprehend, and a bit worried - does that mean we all have
now to move to Canada???
|
We do. You've been assigned to Grise Fiord
|
Welcome to new 1001bricks!
Our shipping methods have an unbeliveable guaranteed delivery of M+1 to M+3 (Air)
or Y+1 (Ground)!
Please kindly note we may be a bit busy next month while chasing oil for our
lamps.
|
BTW - no joke now, I'd be happy to reconsider a life there.
|
I wonder what the northernmost Canadian store is. There don't seem to be
any in Yukon, NW Territories, or Nunavut
|
|
| Author: | 1001bricks | | Posted: | Apr 13, 2023 22:08 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 38 times | | Topic: | Administrative | |
| In Administrative, peregrinator writes:
| | In Administrative, 1001bricks writes:
| | BTW - no joke now, I'd be happy to reconsider a life there.
Few years ago, we planned about moving to Tristan da Cuna, seriously.
Then we learnt you simply can't 'move' there
|
Maybe Pitcairn?
|
I don't know... I've to check shipping fees...
|
|
| Author: | peregrinator | | Posted: | Apr 13, 2023 21:48 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 39 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | BTW - no joke now, I'd be happy to reconsider a life there.
Few years ago, we planned about moving to Tristan da Cuna, seriously.
Then we learnt you simply can't 'move' there
|
Maybe Pitcairn?
|
| Author: | Emporiosa | | Posted: | Apr 13, 2023 20:55 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 39 times | | Topic: | Administrative | |
| | |
Is it now possible to claim this as an ITC?
Tyson
|
Yessir. If you held off submitting for Q4 2022, you can apply those in Q1 2023
for end of month (or a future remittance if you already filed).
Whenever they've updated the previous invoices, you'll be able to redownload
them to show the # on the old invoices as well for your files.
|
| Author: | leopard37 | | Posted: | Apr 13, 2023 20:44 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 34 times | | Topic: | Administrative | |
| In Administrative, Emporiosa writes:
| | It's probably more a thankfully I don't need to bug you anymore about
it lol!
But truly, thank-you so much Russell (and the team) for working on this
| |
Thanks especially to member Emporiosa for asking about this number.
The BrickLink Team
|
|
Is it now possible to claim this as an ITC?
Tyson
|
| Author: | Nubs_Select | | Posted: | Apr 13, 2023 20:24 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 37 times | | Topic: | Administrative | |
| | | I just found a picture of Nubs_Select when he was 16!
|
nah beards are to prickly.
| | BTW - no joke now, I'd be happy to reconsider a life there.
|
yah...................................... no
|
|
| Author: | 1001bricks | | Posted: | Apr 13, 2023 20:03 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 38 times | | Topic: | Administrative | |
| | | | | | | I'm not sure to comprehend, and a bit worried - does that mean we all have
now to move to Canada???
|
We do. You've been assigned to Grise Fiord
|
Welcome to new 1001bricks!
Our shipping methods have an unbeliveable guaranteed delivery of M+1 to M+3 (Air)
or Y+1 (Ground)!
Please kindly note we may be a bit busy next month while chasing oil for our
lamps.
|
I just found a picture of Nubs_Select when he was 16!
BTW - no joke now, I'd be happy to reconsider a life there.
Few years ago, we planned about moving to Tristan da Cuna, seriously.
Then we learnt you simply can't 'move' there
Second in the list is Niue island.
Considerning a few metric tons of LEGO stock, it becomes a bit more difficult
|
|
|
| Author: | Emporiosa | | Posted: | Apr 13, 2023 20:01 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 40 times | | Topic: | Administrative | |
| It's probably more a thankfully I don't need to bug you anymore about
it lol!
But truly, thank-you so much Russell (and the team) for working on this
| |
Thanks especially to member Emporiosa for asking about this number.
The BrickLink Team
|
|
| Author: | 1001bricks | | Posted: | Apr 13, 2023 19:49 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 29 times | | Topic: | Administrative | |
| In Administrative, peregrinator writes:
| | In Administrative, 1001bricks writes:
| | | | We have recently received the Canada GST/HST number for BrickLink.
|
I'm not sure to comprehend, and a bit worried - does that mean we all have
now to move to Canada???
|
We do. You've been assigned to Grise Fiord
|
Welcome to new 1001bricks!
Our shipping methods have an unbeliveable guaranteed delivery of M+1 to M+3 (Air)
or Y+1 (Ground)!
Please kindly note we may be a bit busy next month while chasing oil for our
lamps.
|
|
|
| Author: | peregrinator | | Posted: | Apr 13, 2023 19:38 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 37 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | | | We have recently received the Canada GST/HST number for BrickLink.
|
I'm not sure to comprehend, and a bit worried - does that mean we all have
now to move to Canada???
|
We do. You've been assigned to Grise Fiord
|
| Author: | 1001bricks | | Posted: | Apr 13, 2023 19:36 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 39 times | | Topic: | Administrative | |
| In Administrative, SezaR writes:
| | In Administrative, Nubs_Select writes:
| | Progress! now back to hoping for the rest of the Canada tax update
|
...meaning we hope that there won't be any update.
Really? You want your buyers pay sales taxes?
Hey 1001bricks, I think it is your time to write your comment about what Nubs_Select
want here.
|
I've nothing to do with people living in a young and far province and (for
some of them) speaking a language they say being the same but we don't understand.
|
| Author: | 1001bricks | | Posted: | Apr 13, 2023 19:31 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 37 times | | Topic: | Administrative | |
| | | We have recently received the Canada GST/HST number for BrickLink.
|
I'm not sure to comprehend, and a bit worried - does that mean we all have
now to move to Canada???
|
| Author: | Nubs_Select | | Posted: | Apr 13, 2023 17:55 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 34 times | | Topic: | Administrative | |
| In Administrative, SezaR writes:
| | In Administrative, Nubs_Select writes:
| | Progress! now back to hoping for the rest of the Canada tax update
|
...meaning we hope that there won't be any update.
Really? You want your buyers pay sales taxes?
Hey 1001bricks, I think it is your time to write your comment about what Nubs_Select
want here.
|
if its inventory we get it back but the point is technically its supposed to
be done already but its just more paperwork until its sorted out
|
|
| Author: | SezaR | | Posted: | Apr 13, 2023 17:42 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 51 times | | Topic: | Administrative | |
| In Administrative, Nubs_Select writes:
| | Progress! now back to hoping for the rest of the Canada tax update
|
...meaning we hope that there won't be any update.
Really? You want your buyers pay sales taxes?
Hey 1001bricks, I think it is your time to write your comment about what Nubs_Select
want here.
|
| Author: | Nubs_Select | | Posted: | Apr 13, 2023 17:13 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 36 times | | Topic: | Administrative | |
| |
| Author: | SylvainLS | | Posted: | Apr 13, 2023 17:09 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 48 times | | Topic: | Administrative | |
| In Administrative, Nubs_Select writes:
| | Progress! now back to hoping for the rest of the Canada tax update
|
Soon¹.
———
¹ Open the Setup dialog of a Wanted List to know the definition of this word
|
| Author: | Nubs_Select | | Posted: | Apr 13, 2023 16:35 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 43 times | | Topic: | Administrative | |
| | Progress! now back to hoping for the rest of the Canada tax update |
| Author: | Admin_Russell | | Posted: | Apr 13, 2023 16:28 | | Subject: | Canada Tax GST/HST Number | | Viewed: | 420 times | | Topic: | Administrative | |
| Hello Canadian sellers,
We have recently received the Canada GST/HST number for BrickLink. This number
will be attached to all future invoices, and all invoices since November 2022
will have the number applied retroactively. All you will need to to do is download
these invoices again.
To access the number, please visit this Help Page for Canada Tax:
https://www.bricklink.com/help.asp?helpID=2555
The deployment should be live within the next few days.
**********************************
Thanks especially to member Emporiosa for asking about this number.
The BrickLink Team
|
|
| Author: | yorbrick | | Posted: | Apr 5, 2023 03:11 | | Subject: | Re: Font update coming to some BrickLink pages | | Viewed: | 56 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Hello everyone,
This week we’ve scheduled a deployment that includes an update to the font used
on all of the newer BrickLink pages like the Studio Gallery, My Collection, BrickLink
Designer Program pages, and many more. We’re working to gradually reduce the
number of different fonts across all of BrickLink and eventually unify down to
just one font for the whole platform.
If you notice any visual bugs with the new font (weird spacing, text extending
outside its box, etc.) please submit a screenshot to the Help Desk.
|
The font makes my fees bill look too big
|
|
| Author: | dcarmine | | Posted: | Apr 4, 2023 16:17 | | Subject: | Re: Font update coming to some BrickLink pages | | Viewed: | 45 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Hello everyone,
This week we’ve scheduled a deployment that includes an update to the font used
on all of the newer BrickLink pages like the Studio Gallery, My Collection, BrickLink
Designer Program pages, and many more. We’re working to gradually reduce the
number of different fonts across all of BrickLink and eventually unify down to
just one font for the whole platform.
If you notice any visual bugs with the new font (weird spacing, text extending
outside its box, etc.) please submit a screenshot to the Help Desk.
|
Thanks Russell
Donna
|
|
| Author: | 1001bricks | | Posted: | Apr 4, 2023 14:51 | | Subject: | Re: Font update coming to some BrickLink pages | | Viewed: | 45 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Hello everyone,
This week we’ve scheduled a deployment that includes an update to the font used
on all of the newer BrickLink pages like the Studio Gallery, My Collection, BrickLink
Designer Program pages, and many more. We’re working to gradually reduce the
number of different fonts across all of BrickLink and eventually unify down to
just one font for the whole platform.
|
I recommend Comic Sans MS for everything  )
| | If you notice any visual bugs with the new font (weird spacing, text extending
outside its box, etc.) please submit a screenshot to the Help Desk.
|
MUCH appreciated we know in advance what you're working on (on our client
side of course).
Thanks to the team!
|
|
| Author: | Nubs_Select | | Posted: | Apr 4, 2023 12:37 | | Subject: | Re: Font update coming to some BrickLink pages | | Viewed: | 39 times | | Topic: | Administrative | |
| | Exciting! Will keep an eye out |
| Author: | Admin_Russell | | Posted: | Apr 4, 2023 11:19 | | Subject: | Font update coming to some BrickLink pages | | Viewed: | 304 times | | Topic: | Administrative | |
| Hello everyone,
This week we’ve scheduled a deployment that includes an update to the font used
on all of the newer BrickLink pages like the Studio Gallery, My Collection, BrickLink
Designer Program pages, and many more. We’re working to gradually reduce the
number of different fonts across all of BrickLink and eventually unify down to
just one font for the whole platform.
If you notice any visual bugs with the new font (weird spacing, text extending
outside its box, etc.) please submit a screenshot to the Help Desk.
|
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