| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Brickitty  | | Posted: | Jul 28, 2021 18:11 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 57 times | | Topic: | Selling | |
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| In Selling, Sgt._MacSquinch writes:
| | I've probably placed 60+ orders over the last few months. I can say without
exaggeration that on at least 40% of those orders, there was no tracking number
provided. It's annoying enough when a seller can't be bothered to put
it where it belongs on the order form for the customer, but when I then go to
Paypal looking for one, and it isn't there, a simple annoyance becomes an
aggravation. Not providing tracking for customers shows an indifference to the
needs of the customer. That, and it's just plain lazy. There's also the
matter of sellers not bothering to check the merchandise for accuracy before
shipping. Twice in the last month I've had to deal with Batman figures, ordered
for a specific cape type, arriving with the wrong capes. Again, this is lazy.
Any kind of business that sells something has even the most basic quality control
practices in place. One can certainly tell the difference between pro sellers
who take what they do seriously, and the fly-by-night pop-up stores that are
just here to get the most bang for their bricks while they unload their unwanted
Lego. These lackluster sellers are contributing to an overall downturn, IMO,
in what should be a pleasurable buying experience, and frankly, I don't believe
the platform should continue to offer them the privilege, if they continue to
make customers unhappy. Go to Craig's List, place an ad in the paper, have
a rummage sale - whatever. Just take your bricks, your laziness, and your ineptitude
elsewhere.
|
I hear you. As a buyer, I was frequently frustrated by these issues too. Some
U.S. sellers wouldn't send tracking even when asked for it (and the EU really
needs to catch up with the U.S. -- for once -- by regulating and requiring
free tracking on all packages sent by public postal service). And then there
were the mistakes -- my overall error rate was 33% to 40% on orders with
at least one error in listing/packing, and well over 50% if I count orders with
at least one damaged piece but no incorrect pieces as part of the error rate.
That's why I run my store the way I do. I try to do the things I wanted as
a buyer on my 750+ orders. Tracking is uploaded to the order page AND included
in the Drive-Thru email for every single order. Turnaround time on shipping is
1-2 business days max, regardless of how busy I am. Orders are dropped off at
the post office rather than a dropbox, which often saves an entire day of shipping
time. Parts are bagged neatly and labeled if necessary. And most importantly,
I have a robust QA system that triple-checks every single order for accuracy
and quality. With hundreds of thousands of parts sold through various platforms,
I've never had a reliable report of a missing or incorrect part in an order
(though I admit that I have missed minor damage a handful of times). As a seller,
I hold myself to a very high standard, and I struggle to understand how other
people's standards for themselves are so low.
I have one of the largest used-parts inventories in the country, so feel free
to try out my store if you'd like. You'll get great service and great
parts, just like it says.
|
 |
| Author: | MinifigureHub | | Posted: | Jul 28, 2021 17:59 | | Subject: | 20% SALE!! ALL PARTS | | Viewed: | 43 times | | Topic: | Sales | |
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| | 20% SALE!! ALL PARTS |
| Author: | crimson30 | | Posted: | Jul 28, 2021 17:54 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 58 times | | Topic: | Selling | |
|
| I think some of the problem here is that very low expectations breed abuse.
I look at feedback for a seller and see a negative or two complaining about slowness
and think "well, I'm not in a hurry". Then I get the order and there are
multiple missing parts, wrong colors, really bad condition parts... the order
is fractally wrong and I have to wonder "why didn't these other buyers say
something?"
|
|
| Author: | Sgt._MacSquinch | | Posted: | Jul 28, 2021 17:41 | | Subject: | Tracking and order pulling accuracy | | Viewed: | 170 times | | Topic: | Selling | |
|
| I've probably placed 60+ orders over the last few months. I can say without
exaggeration that on at least 40% of those orders, there was no tracking number
provided. It's annoying enough when a seller can't be bothered to put
it where it belongs on the order form for the customer, but when I then go to
Paypal looking for one, and it isn't there, a simple annoyance becomes an
aggravation. Not providing tracking for customers shows an indifference to the
needs of the customer. That, and it's just plain lazy. There's also the
matter of sellers not bothering to check the merchandise for accuracy before
shipping. Twice in the last month I've had to deal with Batman figures, ordered
for a specific cape type, arriving with the wrong capes. Again, this is lazy.
Any kind of business that sells something has even the most basic quality control
practices in place. One can certainly tell the difference between pro sellers
who take what they do seriously, and the fly-by-night pop-up stores that are
just here to get the most bang for their bricks while they unload their unwanted
Lego. These lackluster sellers are contributing to an overall downturn, IMO,
in what should be a pleasurable buying experience, and frankly, I don't believe
the platform should continue to offer them the privilege, if they continue to
make customers unhappy. Go to Craig's List, place an ad in the paper, have
a rummage sale - whatever. Just take your bricks, your laziness, and your ineptitude
elsewhere.
|
|
| Author: | leggodtshop | | Posted: | Jul 28, 2021 17:34 | | Subject: | Re: Lego Resellers vs. The AFOL Community | | Viewed: | 73 times | | Topic: | Announce | |
|
| In Announce, calebfishn writes:
| | Profit is not harming the planet. Exploitation is.
|
Profit is exploitation. Profit means taking more than it has cost you. By definition
that is exploitation, consient deliberate exploitation. Letting someone else
pay more than it has cost you. On purpose. And getting away with it. We have
made it legal. Amazing.
| |
There are command and control economies in various totalitarian states of the
world in which the profit motive is reduced. Are those economies less harmful
to the environment, or more harmful?
Is it better for a society to convert forests into charcoal to be used for cooking,
and thus pollute the atmosphere with carbon smoke, or for an enterprising person
to invest in developing cleaner forms of energy that benefit people and the environment
in exchange for a profit/return on her investment? People are not going to invest
the time and money needed to bring environment-saving technological improvements
without getting a return on their investment.
Without profit motive we are left with two alternatives: Coercion by the more
powerful to force the less powerful to "work" without profit, or a global return
to a hunter-gatherer society.
Which one of the two do you advocate?
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