Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Stuart9  | | Posted: | May 31, 2021 12:26 | | Subject: | Re: Marketplace Panel meeting minutes | | Viewed: | 93 times | | Topic: | Administrative | |
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| Thank you, should prove interesting, look forward to future postings.
In Administrative, CE_Tanja writes:
| | Dear BrickLink members,
Please find the minutes from the first Marketplace Panel meeting.
Minutes from the first Marketplace Panel meeting May 20th. 2021
Agenda
- Panel member introductions
- Marketplace panel program presentation
- Workshop
- BrickLink vision
- Marketplace plan 2021 & Prioritization discussion
- Next steps
Ad. 1 Panel member introductions
We have selected the initial panel members based on criteria such as: Having
both buyers and sellers represented, BrickLink experience, ability to engage
in constructive dialogues about the future of BrickLink and ability to consider
the greater good for the BrickLink sellers and buyers.
The initial panel members are:
Constructibles, SimplyBricks, Dcarmine, Calsbricks, Erkiles, Legoman77, Faro,
BrickCoast
During this first part, all panel members introduced themselves and it is clear
that this is a diverse, multitalented group that are all passionate about BrickLink.
No doubt that this select group will be a fantastic first Marketplace panel.
Ad 2. Marketplace panel program presentation
The structure of the program had been shared with the panel ahead of the meeting,
so in this session, we mainly dug into the basics of the program and collaboration
principles:
4 annual meetings with an opportunity to impact the future development of the
BrickLink Marketplace
Between the meetings we will collaborate through a Teams channel, making it possible
for us to engage outside the meetings as well.
We aim to increase the number of members in the panel to a max of 14 people throughout
the next 1-2 years.
We will invite new members to the Panel annually, to ensure fresh perspectives
by shifting 50% of the panel members with new members meeting above criteria.
We will be promoting the opportunity to sign up for the panel in Q1 2022.
In our collaboration, we will be looking to the future as opposed to the past.
We will be mindful of one another in the dialogues we have, remembering that
we are all in this with the best of intentions.
This panel is focused on the Marketplace specifically. There will be other initiatives
similar to this one, that focus on e.g. Studio, The Catalog, etc.
Ad 3. Workshop
This being the first Panel meeting, we felt a need to make sure we got the frustrations
out of every one’s system, in order to be able to focus on the future of BrickLink,
as opposed to being stuck in the past. This was done in a workshop where everyone
was able to share frustrations but also the things, they love about BrickLink.
Ad 4. BrickLink vision
Marvin Park shared thoughts related to the vision and mission of BrickLink as
a platform through which LEGO fans can also realize their dream designs. As for
the long-term roadmap, it was highlighted how BrickLink marketplace and Studio
can evolve to meet diverse needs of the AFOL community and become an integral
part of the entire LEGO ecosystem.
Ad 5. Marketplace plan 2021 & Prioritization discussion
BrickLink’s new Senior Product Manager Stephen Wilhelm presented the current
Marketplace roadmap. This roadmap is now mainly focused on development related
to VAT compliance rules (initiatives that we are bound to by law and that we
are not able to de-prioritize) and initiatives intended to support e.g., the
ability to lower response rate for new seller verifications, etc. There are several
user experience related initiatives the BrickLink Marketplace team plans to work
on, but we are looking to the Marketplace Panel members to help us prioritize
what enhancements would provide the most value.
Aside from above, several focus areas that we have picked up based on input from
the BrickLink members in general were presented with the intention to prioritize
them. We were not able to finish the prioritization discussions completely at
this meeting, but a couple of things were highlighted as being critical to prioritize:
Seller tools (e.g., Inventory management, store management, seller page updates)
Continue modernization of the BrickLink platform. This is already ongoing, but
we aim to apply more resources later this year.
A few less critical but still impactful areas were introduced:
Telephone support and the ability to have expert engagers to reach out to
Order Item Refund Request (OIRR) & Refund enhancement
Rewriting storefront pages to support mobile / native.
Provide BrickLink shipping methods (preferably one shipping cost per customer)
Overhaul/update payment processes
The above list varies greatly in level of complexity, and we will need to take
all input in to consideration in upcoming plans. Status on above and long-term
plans will be shared in minutes from the next Panel meeting.
A few other things we will be looking in to due to the input from the panel:
Ability for Sellers to make use of BrickLink’s access to Google Analytics.
On-site payment and why some sellers choose not to use this option.
Shipping price calculations based on zones instead of weight (US specific)
Ad 6. Next steps
It was decided to disclose the BrickLink panel members to the general BrickLink
membership base, this is not to be seen as an invitation to reach out to the
panel members directly with input for the Panel, but a way to be transparent
about who is in the panel as per the request of many members. Any ill manor
targeted directly at the Panel members may result in abandonment from BrickLink.
We need everyone’s input!
We have recently taken input from all BrickLink members in the survey, and we
take input regularly in the NPS survey, this input has already played a huge
part in shaping the focus for BrickLink in general and will be part of shaping
the future of BrickLink also.
During the upcoming Panel meetings, we might come across items to prioritize
that are not straight forward, in terms of defining what is best for the majority
of BrickLink members, in these cases, we will have a poll among the members in
general in order to ensure solid facts to back the decisions.
Upcoming meetings
The next meetings are planned for August and November.
Reflections
No doubt that we are blessed to have members on BrickLink that are prepared to
spend hours in their busy lives, participating in dialogue to make sure that
we have the best outside-in perspective we can when deciding how to prioritize
our efforts on BrickLink going forward. This is not something we have been able
to prioritize to the same extent in the past (hence numerous understandable frustrations),
but it is something that we are committed to prioritizing going forward!
BrickLink members, you can be proud of your Panel members, they did an amazing
job in representing you. Everyone spoke freely about critical issues to be addressed,
this is highly appreciated because then we won't have to waste time (mis)interpreting
this and we can get moving on the things that matter.
We hope that you will read this and share any feedback you might have, in this
topic or directly to ce_tanja. We have just started this journey and we are happy
to take your input to the process and adjust along the way.
Thank you!
The BrickLink Team
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| Author: | Stuart9 | | Posted: | May 31, 2021 07:25 | | Subject: | Selling collectable minifigures | | Viewed: | 110 times | | Topic: | General | |
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| Looking for views on collectable minifigures.
I have a large number of these, estimated at 1000+ in new condition, plus others
in used.
These are from nearly all series so far including series 1 unopened and opened
Team GB.
Just accumulating them at present.
Too many to check individually on the sales info, certainly at the moment for
me due to relocation.
Do these still sell well ?
May start listing some when I reopen in 2022.
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| Author: | Stuart9 | | Posted: | May 30, 2021 14:39 | | Subject: | Re: How can I exclude sellers from the UK? | | Viewed: | 84 times | | Topic: | Selling | |
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| Might take some time to confirm that. 
In Selling, SylvainLS writes:
| | In Selling, wildchicken13 writes:
| | […]
Alternatively, you could stoplist every single buyer in the UK.
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Oh, interesting experiment. Maybe there’s a limit in the size of a stoplist?
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| Author: | Stuart9 | | Posted: | May 30, 2021 14:37 | | Subject: | Re: How can I exclude sellers from the UK? | | Viewed: | 59 times | | Topic: | Selling | |
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| Sad to see yet another exclude UK buyers. 
Nevertheless, best of luck with your shop.
In Selling, Erikschoneveld writes:
| | How can I exclude sellers from the UK?
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| Author: | Stuart9 | | Posted: | May 29, 2021 12:14 | | Subject: | Re: Christman Family Sponsored contest winner! | | Viewed: | 36 times | | Topic: | Contests | |
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| Congratulations Nubs and thanks too guys for the competition and moderation.
In Contests, Nubs_Select writes:
| | Huge Thanks To popsicle and jbroman For Hosting And Moderating The Contest!
Looking Forward To The Next Contest! Here To Hoping It Involves Pizza!
Thankyou Very Much For all Of Your Time and effort Involved With This Contest
And The Gift!
Thanks!
Jason
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| Author: | Stuart9 | | Posted: | May 28, 2021 13:24 | | Subject: | Re: Lego? Part id? | | Viewed: | 34 times | | Topic: | Catalog Identification | |
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| Look like they are from the game Mousetrap.
In Catalog Identification, firestar246 writes:
| | I'm pretty sure those mice, while adorable, are not lego.
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| Author: | Stuart9 | | Posted: | May 27, 2021 13:50 | | Subject: | Re: What Part Is This | | Viewed: | 20 times | | Topic: | Catalog Identification | |
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In Catalog Identification, Nubs_Select writes:
| | I've searched lots of different ways for this this time and I can't find
it. It has the lego logo on all of the studs but I can't find it. I'm
probably just missing it.
Thanks!
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| Author: | Stuart9 | | Posted: | May 26, 2021 16:07 | | Subject: | Re: Every one who orders today gets a coupon | | Viewed: | 39 times | | Topic: | Announce | |
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| Only joking, best of luck.
In Announce, Catloverkid writes:
| | In Announce, Stuart9 writes:
| | Even if I order from someone else ? 
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No sorry
| |
In Announce, Catloverkid writes:
| | If you order today you will get a coupon
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| Author: | Stuart9 | | Posted: | May 26, 2021 14:06 | | Subject: | Re: Every one who orders today gets a coupon | | Viewed: | 38 times | | Topic: | Announce | |
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| Even if I order from someone else ?
In Announce, Catloverkid writes:
| | If you order today you will get a coupon
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| Author: | Stuart9 | | Posted: | May 26, 2021 14:02 | | Subject: | Re: Buyer not updating order status to completed | | Viewed: | 41 times | | Topic: | Selling | |
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| There are differing views on this but I always wait until I believe the buyer
is happy with the order, most probably post after shipping, some like myself
choose to wait.
In Selling, stansbrickstore writes:
| | In Selling, Stuart9 writes:
| | Unfortunately it's all too common that order status is not updated, even
by high feedback buyers, buyers also update and don't leave feedback.
When the later happens I post positive feedback for the buyer, sometimes they
respond with positive feedback, sometimes they still don't respond.
|
So do you tend to leave feedback after the buyer has left feedback? So far I've
always left feedback as soon as I have shipped the order.
| | If you get no response on status or feedback at all, you just have to accept
it and let it go.
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