Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yorbrick  | | Posted: | May 26, 2020 12:02 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 36 times | | Topic: | Suggestions | |
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| | | "Verkoopt U ook kussentjes?" 
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Goedemiddag
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| Author: | qwertyboy | | Posted: | May 26, 2020 10:43 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
I notice almost every day that the perfect way to ensure Dutch people will never
buy croissants or buns, is by putting a sign "4 for €1" when there's 3 left.
Pretty sure that if they'd remove the sign, people would be willing to pay
€1 each 
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"Verkoopt U ook kussentjes?"
Niek.
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| Author: | Vosblokjes | | Posted: | May 26, 2020 10:14 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | In Suggestions, BasKrie writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
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He used the email address of my store, which is the wrong address anyway.
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Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
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No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them 
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Well seems the system works differently here... it's kind of up to the seller
to figure out how to claim it. If the alias system would work properly that would
be no problem, but right now I don't know how to fix this.
|
Why is it up to the seller to figure it out?
Buyer sends to an incorrect address, nothing the seller can do about that. The
buyer should contact PayPal about it.
When payment is done to an address that PayPal doesn't know, a mail is send
to that address from PayPal and the receiver can open up an account with PayPal
and claim the money. When the address doesn't exist the mail with bounce,
but PayPal doesn't do anything with that. Only after the money hasn't
been claimed for a period of time (that can be the 2 months mentioned below)
it will be returned to the sender of the money.
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Well, that's pretty much what I mean. It does not bounce if the address exists.
So the seller will either need to figure out a way to claim it, ask the buyer
to cancel it, or wait 2 months and then instruct the buyer to send it again.
There are no other options for the seller, the only way to turn down the payment
is by not claiming it, which takes 2 months. I guess you're right you could
consider it the buyer's problem, but I just don't like it....... It is
a clumsy situation because I want to provide service and don't like taking
my customers' time with requests. Especially if that involves them having
to contact PayPal customer support which is a pretty tedious process because
they've hidden themselves pretty well. I rather do such things myself.
| | And why wait for it to bounce? Buyer could
have send the money to the correct address right away. It's the buyers choice
to wait, no obligtion.
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Well, I don't know what it looks like from their side. I've had a buyer
refuse to do that in the past because they didn't know how to cancel it and
I could not help either. They did not want to send it a second time before the
first one returned to them (which makes sense), so the only option left was to
wait.
Right now I just hope that I can add the alias email address to my account once
their "problems" are over. As long as PayPal doesn't provide any kind of
"refuse" button, that seems to be the only viable option for avoiding these situations.
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If they have sent it to a mail address you also use, then I can imagine they
won't send it a second time. But still, it's their problem, not yours,
from PayPal's point of view, you are not even part of the transaction, so
you can't do anything to get it corected.
Same if the buyer paid to the wrong IBAN account, only the buyer and IBAN account
holder can do anything.
I agree that you want to provide service, but you can only do that for the things
that you have some control over. And buyers sending money to incorrect places
isn't that
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| Author: | jbroman | | Posted: | May 26, 2020 09:05 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
Or the one that gets me... sell in quantities of 10. 9 remaining. Can’t buy what
I’m there for.
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| Author: | yorbrick | | Posted: | May 26, 2020 07:10 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 48 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
I notice almost every day that the perfect way to ensure Dutch people will never
buy croissants or buns, is by putting a sign "4 for €1" when there's 3 left.
Pretty sure that if they'd remove the sign, people would be willing to pay
€1 each
|
Yes, we have the same here with "buy one get one free" which often means the
store is overcharging for one but when you get two for the same price they are
charging about the right price for each. And if there is only one left on the
shelf, it will never sell.
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| Author: | Teup | | Posted: | May 26, 2020 07:02 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 48 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
I notice almost every day that the perfect way to ensure Dutch people will never
buy croissants or buns, is by putting a sign "4 for €1" when there's 3 left.
Pretty sure that if they'd remove the sign, people would be willing to pay
€1 each
|
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| Author: | yorbrick | | Posted: | May 26, 2020 06:56 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 41 times | | Topic: | Suggestions | |
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| | | Keeps its value(s) once they replenish or rotate their stock.
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Yes, it can be kept for the seller with their inventory - but there is not really
any reason to show it to the buyer. If anything, it puts a buyer off buying from
the store now if they think there will be a discount in the future if the store
replenishes stock.
An alternative is that a seller could opt to give a discount on min(all, N) where
N is a variable. So if their stock drops below N, a buyer can still buy all the
seller can supply right now at their discount level.
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| Author: | bje | | Posted: | May 26, 2020 06:09 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, paulvdb writes:
| | In Suggestions, paulvdb writes:
| | In Suggestions, Teup writes:
| | Ah I forgot, in the case of onsite payment, instant checkout does not trigger
an invoice, right? This is always a bit confusing because the invoice does show
up as checked, indicating that an invoice was sent.
Anyway the purchase confirmation is not an invoice as it's neither a payment
instruction (pro forma invoice) nor a valid receipt. You always need to get an
order confirmation first (in the EU it gives you rights to the items, provided
that the seller can deliver). Also, changing it to "invoice" would cause the
buyer to receive two "invoices" if they are not paying onsite.
|
That is not correct. There are three message templates related to orders being
placed. Purchase confirmation is used when the buyer pays at instant checkout.
Order Notification and Order invoice are sent if the buyer does not pay at checkout.
For example if they choose a shipping method and/or payment method that can't
pay at checkout.
|
Further information on this: the order invoice is sent immediately when the order
is placed if the shipping method qualifies for instant checkout but the buyer
selects a payment method that does not qualify for instant checkout.
|
And that uses the same template as the manual invoice, but you can set it up
for different payment methods. So you can make a conditional "invoice" for IBAN
(EQ:18), PayPal (EQ:11), Bank Transfer(EQ:16) and any other offsite payment method
that is available, but with very odd spacing.
| |
The seller has to manually send the invoice if the buyer selects a shipping method
that does not qualify for instant checkout.
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| Author: | Teup | | Posted: | May 26, 2020 06:08 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, paulvdb writes:
| | In Suggestions, paulvdb writes:
| | In Suggestions, Teup writes:
| | Ah I forgot, in the case of onsite payment, instant checkout does not trigger
an invoice, right? This is always a bit confusing because the invoice does show
up as checked, indicating that an invoice was sent.
Anyway the purchase confirmation is not an invoice as it's neither a payment
instruction (pro forma invoice) nor a valid receipt. You always need to get an
order confirmation first (in the EU it gives you rights to the items, provided
that the seller can deliver). Also, changing it to "invoice" would cause the
buyer to receive two "invoices" if they are not paying onsite.
|
That is not correct. There are three message templates related to orders being
placed. Purchase confirmation is used when the buyer pays at instant checkout.
Order Notification and Order invoice are sent if the buyer does not pay at checkout.
For example if they choose a shipping method and/or payment method that can't
pay at checkout.
|
Further information on this: the order invoice is sent immediately when the order
is placed if the shipping method qualifies for instant checkout but the buyer
selects a payment method that does not qualify for instant checkout.
The seller has to manually send the invoice if the buyer selects a shipping method
that does not qualify for instant checkout.
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Ooooh I see. I had no idea there were three. I think now I get it, and I see
why someone could want to make the purchase notification an invoice.
OK, so, the OP probably has in their Order Notification message the BUYERSCOMMENTS
macro tag. Now, it has to also be in the Purchase Confirmation message. The help
section shows that this macro tag is available to both:
https://www.bricklink.com/help.asp?helpID=661
So, go to: My Store - Settings - Message Templates. Then, click "edit" on the
Order Notification message (sent for non-instant checkout purchases), look what
you have in there that you would like to have in the other one, copy it, then
click "edit" on the Purchase Confirmation and paste in there whatever was missing.
This should fix it.
By the way, I see that Bricklink's descriptions are a bit off and need improvement
"Purchase Confirmation: Sent to a buyer who made a purchase with Instant Checkout"
Not true, only when it is paid onsite. Otherwise it is not sent.
"Order Invoice: Sent to a buyer who you issued an invoice to"
...or sent instantly by Instant Checkout, unless the order is paid onsite.
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| Author: | Legoboy_II | | Posted: | May 26, 2020 05:58 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | Oh, wait a sec, I've been talking about that with the developers, the idea
was to disallow any changes after the buyer paid, to which I said "sure, why
not"... but I didn't realise that perhaps they meant "when the buyer marks
the order as paid" and not "when an onsite payment is received and the order
status is updated to paid".
In that case, yeah, this is a good point. Something needs to be done about it,
because right now the buyer can just mark that they've paid at any point.
This should probably be disabled on the buyer's side until an invoice is
sent - either manually or generated by IC. From what I can see, this way it would
be OK to keep that new rule of barring changes after the buyer indicates paid.
Although it needs to be verified with other sellers..
|
This issue was similarly discussed back in February, Msg ID 1183046, when I argued
the same point and was politely told I was FOS.
It is sad that the problem was misunderstood then, lauded in between as awesome,
and has now cost a number of sellers lost sales and customer relations.
I PM'd one of the principle participants and hoped to persuade them that
just a simple word change to "Payment Sent", and only a flag set in the seller's
console to indicate that payment was sent, would solve the issue.
I also suggested, that in the case of an invoice needing to be sent or a request
for quote, the "Payment Sent" box should be disabled until an invoice or quote
was sent. I never got a response. 
I am glad that there is positive progress regarding this issue; as then, I truly
believe, from even my own experiences, that with just a little re-coding, this
seemingly simple logic will make BL a better experience for all.
James
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| Author: | cycbuild | | Posted: | May 26, 2020 05:52 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
Keeps its value(s) once they replenish or rotate their stock. Thinking as a buyer-
what's hypothetical is unhelpful, now, but potentially nice to know?
|
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| Author: | paulvdb | | Posted: | May 26, 2020 05:36 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, paulvdb writes:
| | In Suggestions, Teup writes:
| | Ah I forgot, in the case of onsite payment, instant checkout does not trigger
an invoice, right? This is always a bit confusing because the invoice does show
up as checked, indicating that an invoice was sent.
Anyway the purchase confirmation is not an invoice as it's neither a payment
instruction (pro forma invoice) nor a valid receipt. You always need to get an
order confirmation first (in the EU it gives you rights to the items, provided
that the seller can deliver). Also, changing it to "invoice" would cause the
buyer to receive two "invoices" if they are not paying onsite.
|
That is not correct. There are three message templates related to orders being
placed. Purchase confirmation is used when the buyer pays at instant checkout.
Order Notification and Order invoice are sent if the buyer does not pay at checkout.
For example if they choose a shipping method and/or payment method that can't
pay at checkout.
|
Further information on this: the order invoice is sent immediately when the order
is placed if the shipping method qualifies for instant checkout but the buyer
selects a payment method that does not qualify for instant checkout.
The seller has to manually send the invoice if the buyer selects a shipping method
that does not qualify for instant checkout.
|
|
| Author: | paulvdb | | Posted: | May 26, 2020 05:29 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, bje writes:
| | In Suggestions, Teup writes:
| | In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Did you put the BUYERCOMMENTS in your template? Then it should work.
Not even sure how you managed to have a different invoice for IC than for manual?
I wish there was a INSTANTCHECKOUT-EQ conditional macro tag to handle that, but
there isn't...
|
https://www.bricklink.com/v2/mystore/message_templates.page
The one you want to edit is "Purchase Confirmation", that is supposedly an invoice
you issue for instant checkout. I am thinking of adding some lines to that so
it can serve as a sort of an invoice and a receipt in one, or well, just something
better than basically telling the buyer he has ordered a thing from somewhere
with not even a thank you for the payment and no terms.
You of course cannot edit the header and call the thing an invoice, grrr
|
Ah I forgot, in the case of onsite payment, instant checkout does not trigger
an invoice, right? This is always a bit confusing because the invoice does show
up as checked, indicating that an invoice was sent.
Anyway the purchase confirmation is not an invoice as it's neither a payment
instruction (pro forma invoice) nor a valid receipt. You always need to get an
order confirmation first (in the EU it gives you rights to the items, provided
that the seller can deliver). Also, changing it to "invoice" would cause the
buyer to receive two "invoices" if they are not paying onsite.
|
That is not correct. There are three message templates related to orders being
placed. Purchase confirmation is used when the buyer pays at instant checkout.
Order Notification and Order invoice are sent if the buyer does not pay at checkout.
For example if they choose a shipping method and/or payment method that can't
pay at checkout.
|
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| Author: | Teup | | Posted: | May 26, 2020 05:29 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, BasKrie writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them
|
Well seems the system works differently here... it's kind of up to the seller
to figure out how to claim it. If the alias system would work properly that would
be no problem, but right now I don't know how to fix this.
|
Why is it up to the seller to figure it out?
Buyer sends to an incorrect address, nothing the seller can do about that. The
buyer should contact PayPal about it.
When payment is done to an address that PayPal doesn't know, a mail is send
to that address from PayPal and the receiver can open up an account with PayPal
and claim the money. When the address doesn't exist the mail with bounce,
but PayPal doesn't do anything with that. Only after the money hasn't
been claimed for a period of time (that can be the 2 months mentioned below)
it will be returned to the sender of the money.
|
Well, that's pretty much what I mean. It does not bounce if the address exists.
So the seller will either need to figure out a way to claim it, ask the buyer
to cancel it, or wait 2 months and then instruct the buyer to send it again.
There are no other options for the seller, the only way to turn down the payment
is by not claiming it, which takes 2 months. I guess you're right you could
consider it the buyer's problem, but I just don't like it....... It is
a clumsy situation because I want to provide service and don't like taking
my customers' time with requests. Especially if that involves them having
to contact PayPal customer support which is a pretty tedious process because
they've hidden themselves pretty well. I rather do such things myself.
| | And why wait for it to bounce? Buyer could
have send the money to the correct address right away. It's the buyers choice
to wait, no obligtion.
|
Well, I don't know what it looks like from their side. I've had a buyer
refuse to do that in the past because they didn't know how to cancel it and
I could not help either. They did not want to send it a second time before the
first one returned to them (which makes sense), so the only option left was to
wait.
Right now I just hope that I can add the alias email address to my account once
their "problems" are over. As long as PayPal doesn't provide any kind of
"refuse" button, that seems to be the only viable option for avoiding these situations.
|
|
| Author: | Teup | | Posted: | May 26, 2020 05:02 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, bje writes:
| | In Suggestions, Teup writes:
| | In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Did you put the BUYERCOMMENTS in your template? Then it should work.
Not even sure how you managed to have a different invoice for IC than for manual?
I wish there was a INSTANTCHECKOUT-EQ conditional macro tag to handle that, but
there isn't...
|
https://www.bricklink.com/v2/mystore/message_templates.page
The one you want to edit is "Purchase Confirmation", that is supposedly an invoice
you issue for instant checkout. I am thinking of adding some lines to that so
it can serve as a sort of an invoice and a receipt in one, or well, just something
better than basically telling the buyer he has ordered a thing from somewhere
with not even a thank you for the payment and no terms.
You of course cannot edit the header and call the thing an invoice, grrr
|
Ah I forgot, in the case of onsite payment, instant checkout does not trigger
an invoice, right? This is always a bit confusing because the invoice does show
up as checked, indicating that an invoice was sent.
Anyway the purchase confirmation is not an invoice as it's neither a payment
instruction (pro forma invoice) nor a valid receipt. You always need to get an
order confirmation first (in the EU it gives you rights to the items, provided
that the seller can deliver). Also, changing it to "invoice" would cause the
buyer to receive two "invoices" if they are not paying onsite.
|
|
| Author: | yorbrick | | Posted: | May 26, 2020 04:47 | | Subject: | Don't show impossible discounts | | Viewed: | 241 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
|
|
| Author: | Vosblokjes | | Posted: | May 26, 2020 04:33 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them
|
Well seems the system works differently here... it's kind of up to the seller
to figure out how to claim it. If the alias system would work properly that would
be no problem, but right now I don't know how to fix this.
|
Why is it up to the seller to figure it out?
Buyer sends to an incorrect address, nothing the seller can do about that. The
buyer should contact PayPal about it.
When payment is done to an address that PayPal doesn't know, a mail is send
to that address from PayPal and the receiver can open up an account with PayPal
and claim the money. When the address doesn't exist the mail with bounce,
but PayPal doesn't do anything with that. Only after the money hasn't
been claimed for a period of time (that can be the 2 months mentioned below)
it will be returned to the sender of the money.
| | | |
| | I wish the payment would simply bounce, but unfortunately it doesn't...
|
If you send a payment to an email address that is not associated to any PayPal
account, you can easily request a refund from PayPal. It should easily work.
Am I missing something?
|
I don't think it can be cancelled like that.. I rememeber I once had to wait
2 months with a buyer for their payment to finally bounce, so they could send
it again. Not really an acceptable situation, because you'll just have to
hope the buyer is trustworthy. But as usual PayPal does everything for the buyer
and nothing for the seller.
|
Seller can't cancel that transaction, he is no participent in it. Buyer should
contact PayPal to get it cancelled. And why wait for it to bounce? Buyer could
have send the money to the correct address right away. It's the buyers choice
to wait, no obligtion.
|
|
| Author: | bje | | Posted: | May 26, 2020 04:00 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Did you put the BUYERCOMMENTS in your template? Then it should work.
Not even sure how you managed to have a different invoice for IC than for manual?
I wish there was a INSTANTCHECKOUT-EQ conditional macro tag to handle that, but
there isn't...
|
https://www.bricklink.com/v2/mystore/message_templates.page
The one you want to edit is "Purchase Confirmation", that is supposedly an invoice
you issue for instant checkout. I am thinking of adding some lines to that so
it can serve as a sort of an invoice and a receipt in one, or well, just something
better than basically telling the buyer he has ordered a thing from somewhere
with not even a thank you for the payment and no terms.
You of course cannot edit the header and call the thing an invoice, grrr
|
|
| Author: | Teup | | Posted: | May 26, 2020 03:49 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Did you put the BUYERCOMMENTS in your template? Then it should work.
Not even sure how you managed to have a different invoice for IC than for manual?
I wish there was a INSTANTCHECKOUT-EQ conditional macro tag to handle that, but
there isn't...
|
|
| Author: | Teup | | Posted: | May 26, 2020 03:40 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, SezaR writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them
|
Well seems the system works differently here... it's kind of up to the seller
to figure out how to claim it. If the alias system would work properly that would
be no problem, but right now I don't know how to fix this.
| |
| | I wish the payment would simply bounce, but unfortunately it doesn't...
|
If you send a payment to an email address that is not associated to any PayPal
account, you can easily request a refund from PayPal. It should easily work.
Am I missing something?
|
I don't think it can be cancelled like that.. I rememeber I once had to wait
2 months with a buyer for their payment to finally bounce, so they could send
it again. Not really an acceptable situation, because you'll just have to
hope the buyer is trustworthy. But as usual PayPal does everything for the buyer
and nothing for the seller.
|
|
| Author: | Brickwilbo | | Posted: | May 26, 2020 01:30 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
In the order confirmation email under the shipping method is a 'Comments
from Buyer:' section. Below it are the items of the order.
The Comments from Buyer are also visible below the items on the orders details
page.
|
|
| Author: | wildchicken13 | | Posted: | May 25, 2020 22:14 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Two neutral feedbacks within a week of each other?! You poor soul.
|
|
| Author: | jennnifer | | Posted: | May 25, 2020 22:11 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, tEoS writes:
| | I have never seen a feedback, as long as, your most recent neutral. I thought
we were limited to 80 or so characters?
|
Wow! You can write a whole novel apparently. I just tried and was still limited
to 80. Maybe it was edited?
Jen
|
|
| Author: | Mistress_Lisa | | Posted: | May 25, 2020 21:28 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Regardless of weather this suggestion is accepted- there is a function that you
can use now in order to 'uncheck' and undo the buyer's action of
marking the payment as sent:
-Go here: https://www.bricklink.com/orderSettings.asp
-Check this box: Separate order payment status from order status
-Then go back to your current orders, the payment status will be separated from
from the status.
-Change the payment status from 'sent' to none
- voila, your order and payment status are reset and you can send an invoice
and the 'paid' box that the buyer checked falsely will be unchecked.
Big thanks to Brickwilbo who thought us this valuable feature which we use daily.
|
Taught lol
|
Thank you! I did not know of this feature either. Hey, I learned something today!
Lisa
|
|
| Author: | tEoS | | Posted: | May 25, 2020 21:21 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| I have never seen a feedback, as long as, your most recent neutral. I thought
we were limited to 80 or so characters?
In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
|
|
| Author: | jennnifer | | Posted: | May 25, 2020 21:05 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Please excuse my ignorance, but where are comments left during Instant Checkout
viewable to sellers? I am wary of this system still and info like this makes
me even more uncertain.
thanks!
Jen
|
|
| Author: | Heartbricker | | Posted: | May 25, 2020 19:57 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Regardless of weather this suggestion is accepted- there is a function that you
can use now in order to 'uncheck' and undo the buyer's action of
marking the payment as sent:
-Go here: https://www.bricklink.com/orderSettings.asp
-Check this box: Separate order payment status from order status
-Then go back to your current orders, the payment status will be separated from
from the status.
-Change the payment status from 'sent' to none
- voila, your order and payment status are reset and you can send an invoice
and the 'paid' box that the buyer checked falsely will be unchecked.
Big thanks to Brickwilbo who thought us this valuable feature which we use daily.
|
Taught lol
|
|
| Author: | Heartbricker | | Posted: | May 25, 2020 19:53 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Regardless of weather this suggestion is accepted- there is a function that you
can use now in order to 'uncheck' and undo the buyer's action of
marking the payment as sent:
-Go here: https://www.bricklink.com/orderSettings.asp
-Check this box: Separate order payment status from order status
-Then go back to your current orders, the payment status will be separated from
from the status.
-Change the payment status from 'sent' to none
- voila, your order and payment status are reset and you can send an invoice
and the 'paid' box that the buyer checked falsely will be unchecked.
Big thanks to Brickwilbo who thought us this valuable feature which we use daily.
|
|
| Author: | BHamBricks | | Posted: | May 25, 2020 19:50 | | Subject: | Comments during instant Checkout | | Viewed: | 129 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
|
| Author: | enig | | Posted: | May 25, 2020 19:38 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Can you imagine a large-volume buyer having to deal with this? I do not consider
myself one, even though my orders placed page currently looks like this. This
is just as important for buyers as it is for you.
|
|
|
| Author: | SezaR | | Posted: | May 25, 2020 18:52 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them
| | I wish the payment would simply bounce, but unfortunately it doesn't...
|
If you send a payment to an email address that is not associated to any PayPal
account, you can easily request a refund from PayPal. It should easily work.
Am I missing something?
|
|
| Author: | Teup | | Posted: | May 25, 2020 18:44 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 18 times | | Topic: | Suggestions | |
|
| In Suggestions, SezaR writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
This is a problem. A buyer can take a profit and act unfairly. He just mark the
order "paid" and then, as the seller receives many orders, he may not check his
PayPal accounts to see if all orders were paid them. Then he ships the order,
and then, the buyer still do not pay (request to cancel)....
|
You always need to verify them yourself. But it's a great help that it indicates
that they (claim to have) sent it so you know when to look, especially for payment
methods that don't produce any notifications.
|
|
| Author: | Teup | | Posted: | May 25, 2020 18:39 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 25 times | | Topic: | Suggestions | |
|
| In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it? I wish the payment would simply bounce, but unfortunately it doesn't...
Happens pretty often that buyers just assume that addres is gonna work.. it's
kind of like throwing with money and they have full confidence that you will
catch it Luckily it is possible within PayPal to add alias e-mail addresses.
Unfortunately though, that system is bugged and gives me errors if I press the
verification link it sends to that alias address... I currently have an amount
stuck in limbo because of a buyer using my communication email address and so
far I haven't figured out how to unstuck it.
|
|
| Author: | Rarah | | Posted: | May 25, 2020 17:46 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Every single buyer or most of them change it to paid once they submit the payment
so I know which order to check for apyment and I my self also set the order status
as paid once I pay for the order so the seller can go and check. It´s pretty
helpfull! But might be just informative as well a separate box. I think you
can set a separate status for the seller and byuer in the order setup page in
setting in legacy view
|
|
| Author: | SezaR | | Posted: | May 25, 2020 16:55 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 22 times | | Topic: | Suggestions | |
|
| In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
|
| Author: | sparesleftovers | | Posted: | May 25, 2020 16:51 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
|
| Author: | SezaR | | Posted: | May 25, 2020 16:51 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
This is a problem. A buyer can take a profit and act unfairly. He just mark the
order "paid" and then, as the seller receives many orders, he may not check his
PayPal accounts to see if all orders were paid them. Then he ships the order,
and then, the buyer still do not pay (request to cancel)....
|
|
| Author: | SezaR | | Posted: | May 25, 2020 16:47 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
|
| Author: | sparesleftovers | | Posted: | May 25, 2020 16:03 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| I have had this issue too. I resolved it by contacting the buyer and asking him
to remove the paid / payment sent.
My situation:
- I do not accept onsite payment ( I always send a manual invoice)
- Buyer placed an order and made a payment without getting an invoice
- Buyer marked order as paid/payment sent
- At that point the order was grayed out and not editable anymore
- When hovering over the order there was a text box stating that order had been
paid and could not be changed anymore.
- After I sent the mail the user changed the status and then I was able to enter
shipping and send the invoice.
I hope there will be a proper fix, but the workaround is to ask the customer
to revert the status.
Regards,
Andy
In Suggestions, Admin_Russell writes:
| | In Suggestions, Mistress_Lisa writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice!
|
I'm pretty sure that's a bug.. buyers can't change the order status
to paid, only sellers or onsite payment can.
| | Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
So.. are you talking about the order status, or about the grand total showing
in bold because the buyer submitted the payment? You'd want to remove the
latter just because you don't need it?  Well, I need it.. not everyone
works with PayPal. If buyers send me bank transfers, I need to see that so that
I can ship their order or verify the payment. It's a pretty important feature
to me.
|
Well, drats. I guess that isn't the solution either. But I have checked my
Paypal account, and there is NO payment from the buyer. And yet, since he marked
it paid, everything is grayed out and I cannot add a shipping amount or send
an invoice! Frustrating!! Okay, so a better solution may be that BrickLink does
NOT gray out the options!!
Lisa
|
Hi Lisa,
You should be able to send an invoice. One of the changes we made last week was
to allow an invoice regardless of order status:
https://www.bricklink.com/message.asp?ID=1198619
(7) b. Sellers can send an invoice independent of order status
This has also been reverted to the way it was originally. And sending an invoice
will not automatically change the Order Status.
So if you can't send an invoice, that's a bug and we'll need to get
it fixed.
Regarding being able to change the charges on an order after the order has been
paid, this is something we did not revert last week, and a number of sellers
have come forward with situations where they still would like to use this option.
I will gather up these comments and re-open this issue with the team this coming
week to see if we can be more flexible.
Although, my understanding of the "Paid" status would be that the seller would
have to mark it as paid, or it would be marked as paid as a result of an onsite
payment transaction. I would not consider a buyer marking something as "Paid"
as something that should limit the seller's options in any way. Maybe there
is some confusion on this depending on whether the seller has enabled the option
of separating payment status from order status.
Also, and I extend this to anyone who has an order status that is stuck for whatever
reason. Please contact me and I will change the order status for you manually.
|
|
|
| Author: | Stellar | | Posted: | May 25, 2020 14:56 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, NelisSolis writes:
| | In Suggestions, jbricks writes:
| | Really never?
Most of our non onsite paying customers do.
The only way you can see they did it is that the numbers get shown in bold.
Regards Janet
|
Almost all of my customers who use Iban / bank account for payment mark it manually
as "paid". With the order status and payment status separated, it is also shown
in the payment status as "sent" if a customer marks the order as paid.
Niels
|
That's how it works for me too.
|
|
| Author: | Teup | | Posted: | May 25, 2020 14:40 | | Subject: | Re: Improved Method for Requesting Insurance? | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, kurtcrazy writes:
| | Is it possible for Bricklink to improve the method of requesting insurance for
an order?
Currently one has to add a comment to another area, which I am not sure if the
seller sees.
Also when doing instant checkout through Paypal, there is no way to add insurance,
as the order gets paid for before the seller even sees it. (To the best of my
knowledge, as I am not a seller.) I do add the comment anyway, but it seems
kind of pointless once the money has been sent.
Not sure if I am in the minority with my consistent request for insurance. If
so, then it is more understandable why this may not have been addressed previously
and/or may not be addressed soon.
Thank you for your time and consideration.
|
In my opinion that entire field should be ditched. It's been taking up space
in the middle for my screen for 15 years and I never understood what exactly
it's for. BO doesn't have it either. But that's my perspective, maybe
I'm just missing something..
|
|
| Author: | Teup | | Posted: | May 25, 2020 14:20 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, hpoort writes:
| | In Suggestions, Admin_Russell writes:
| | In Suggestions, Mistress_Lisa writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice!
|
I'm pretty sure that's a bug.. buyers can't change the order status
to paid, only sellers or onsite payment can.
| | Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
So.. are you talking about the order status, or about the grand total showing
in bold because the buyer submitted the payment? You'd want to remove the
latter just because you don't need it? Well, I need it.. not everyone
works with PayPal. If buyers send me bank transfers, I need to see that so that
I can ship their order or verify the payment. It's a pretty important feature
to me.
|
Well, drats. I guess that isn't the solution either. But I have checked my
Paypal account, and there is NO payment from the buyer. And yet, since he marked
it paid, everything is grayed out and I cannot add a shipping amount or send
an invoice! Frustrating!! Okay, so a better solution may be that BrickLink does
NOT gray out the options!!
Lisa
|
Hi Lisa,
You should be able to send an invoice. One of the changes we made last week was
to allow an invoice regardless of order status:
https://www.bricklink.com/message.asp?ID=1198619
(7) b. Sellers can send an invoice independent of order status
This has also been reverted to the way it was originally. And sending an invoice
will not automatically change the Order Status.
So if you can't send an invoice, that's a bug and we'll need to get
it fixed.
Regarding being able to change the charges on an order after the order has been
paid, this is something we did not revert last week, and a number of sellers
have come forward with situations where they still would like to use this option.
I will gather up these comments and re-open this issue with the team this coming
week to see if we can be more flexible.
Although, my understanding of the "Paid" status would be that the seller would
have to mark it as paid, or it would be marked as paid as a result of an onsite
payment transaction. I would not consider a buyer marking something as "Paid"
as something that should limit the seller's options in any way. Maybe there
is some confusion on this depending on whether the seller has enabled the option
of separating payment status from order status.
Also, and I extend this to anyone who has an order status that is stuck for whatever
reason. Please contact me and I will change the order status for you manually.
|
How confusing that even you don't mention that 'Paid' has always
been a status set by the Buyer to indicate payment was sent. https://www.bricklink.com/help.asp?helpID=121
On the seller's end it may show up differently.
|
The "Paid" status, the order status, can only be set by the seller or by instant
checkout onsite payment. It cannot be set by the buyer. The payment status you
are referring to is called "Sent" (payment sent) as displayed in that list you
linked.
When the seller has the order and payment status are separated that shows up
in the payment status field, when the seller does not separate those, the grand
total shows up in bold to reflect that the payment was sent.
|
|
| Author: | hpoort | | Posted: | May 25, 2020 14:00 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| In Suggestions, Admin_Russell writes:
| | In Suggestions, Mistress_Lisa writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice!
|
I'm pretty sure that's a bug.. buyers can't change the order status
to paid, only sellers or onsite payment can.
| | Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
So.. are you talking about the order status, or about the grand total showing
in bold because the buyer submitted the payment? You'd want to remove the
latter just because you don't need it? Well, I need it.. not everyone
works with PayPal. If buyers send me bank transfers, I need to see that so that
I can ship their order or verify the payment. It's a pretty important feature
to me.
|
Well, drats. I guess that isn't the solution either. But I have checked my
Paypal account, and there is NO payment from the buyer. And yet, since he marked
it paid, everything is grayed out and I cannot add a shipping amount or send
an invoice! Frustrating!! Okay, so a better solution may be that BrickLink does
NOT gray out the options!!
Lisa
|
Hi Lisa,
You should be able to send an invoice. One of the changes we made last week was
to allow an invoice regardless of order status:
https://www.bricklink.com/message.asp?ID=1198619
(7) b. Sellers can send an invoice independent of order status
This has also been reverted to the way it was originally. And sending an invoice
will not automatically change the Order Status.
So if you can't send an invoice, that's a bug and we'll need to get
it fixed.
Regarding being able to change the charges on an order after the order has been
paid, this is something we did not revert last week, and a number of sellers
have come forward with situations where they still would like to use this option.
I will gather up these comments and re-open this issue with the team this coming
week to see if we can be more flexible.
Although, my understanding of the "Paid" status would be that the seller would
have to mark it as paid, or it would be marked as paid as a result of an onsite
payment transaction. I would not consider a buyer marking something as "Paid"
as something that should limit the seller's options in any way. Maybe there
is some confusion on this depending on whether the seller has enabled the option
of separating payment status from order status.
Also, and I extend this to anyone who has an order status that is stuck for whatever
reason. Please contact me and I will change the order status for you manually.
|
How confusing that even you don't mention that 'Paid' has always
been a status set by the Buyer to indicate payment was sent. https://www.bricklink.com/help.asp?helpID=121
On the seller's end it may show up differently.
|
|
| Author: | Andrsv | | Posted: | May 25, 2020 13:59 | | Subject: | Re: Improved Method for Requesting Insurance? | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, kurtcrazy writes:
| | Is it possible for Bricklink to improve the method of requesting insurance for
an order?
Currently one has to add a comment to another area, which I am not sure if the
seller sees.
Also when doing instant checkout through Paypal, there is no way to add insurance,
as the order gets paid for before the seller even sees it. (To the best of my
knowledge, as I am not a seller.) I do add the comment anyway, but it seems
kind of pointless once the money has been sent.
Not sure if I am in the minority with my consistent request for insurance. If
so, then it is more understandable why this may not have been addressed previously
and/or may not be addressed soon.
Thank you for your time and consideration.
|
I think this depends on the sellers setting. I have instant checkout in my store.
Insurance is a checkbox at checkout.
|
|
| Author: | kurtcrazy | | Posted: | May 25, 2020 13:56 | | Subject: | Improved Method for Requesting Insurance? | | Viewed: | 68 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Is it possible for Bricklink to improve the method of requesting insurance for
an order?
Currently one has to add a comment to another area, which I am not sure if the
seller sees.
Also when doing instant checkout through Paypal, there is no way to add insurance,
as the order gets paid for before the seller even sees it. (To the best of my
knowledge, as I am not a seller.) I do add the comment anyway, but it seems
kind of pointless once the money has been sent.
Not sure if I am in the minority with my consistent request for insurance. If
so, then it is more understandable why this may not have been addressed previously
and/or may not be addressed soon.
Thank you for your time and consideration.
|
|
| Author: | NelisSolis | | Posted: | May 25, 2020 13:55 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, jbricks writes:
| | Really never?
Most of our non onsite paying customers do.
The only way you can see they did it is that the numbers get shown in bold.
Regards Janet
|
Almost all of my customers who use Iban / bank account for payment mark it manually
as "paid". With the order status and payment status separated, it is also shown
in the payment status as "sent" if a customer marks the order as paid.
Niels
|
|
| Author: | Teup | | Posted: | May 25, 2020 13:54 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 24 times | | Topic: | Suggestions | |
|
| Yeah... surprising. Almost all of my buyers do this too. Probably more than 95%
In Suggestions, jbricks writes:
| | Really never?
Most of our non onsite paying customers do.
The only way you can see they did it is that the numbers get shown in bold.
Regards Janet
In Suggestions, calebfishn writes:
| | In Suggestions, StarBrick writes:
| | In Suggestions, Mistress_Lisa writes:
As a buyer, I use the 'paid' option to inform my seller I have paid for
the order.
Usefull for non-instant-checkout sellers!
|
I've never had a buyer use the "paid" option to inform me of their payment.
They always used the message feature for that.
|
|
|
|
| Author: | jbricks | | Posted: | May 25, 2020 13:48 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| Really never?
Most of our non onsite paying customers do.
The only way you can see they did it is that the numbers get shown in bold.
Regards Janet
In Suggestions, calebfishn writes:
| | In Suggestions, StarBrick writes:
| | In Suggestions, Mistress_Lisa writes:
As a buyer, I use the 'paid' option to inform my seller I have paid for
the order.
Usefull for non-instant-checkout sellers!
|
I've never had a buyer use the "paid" option to inform me of their payment.
They always used the message feature for that.
|
|
|
| Author: | calebfishn | | Posted: | May 25, 2020 13:37 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, StarBrick writes:
| | In Suggestions, Mistress_Lisa writes:
As a buyer, I use the 'paid' option to inform my seller I have paid for
the order.
Usefull for non-instant-checkout sellers!
|
I've never had a buyer use the "paid" option to inform me of their payment.
They always used the message feature for that.
|
|
| Author: | Teup | | Posted: | May 25, 2020 13:18 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| In Suggestions, Admin_Russell writes:
| | In Suggestions, Money4Nothing writes:
[with email address removed]
Sorry for the problems all, I had placed several orders from different vendors
at once, and thought that all the on-site payments had gone through. I remember
having one site that wasn't accepting the payment but that got cleared up...
I don't remember this specific order or what the problem was, but I don't
recall seeing an email notification about a problem. I rarely check my account
status so I didn't notice the messages until now. I apologize for the inconveniences.
-Alan
|
@Russell: Thanks for clearing that up! I don't see the harm in restricting
changes after a buyer indicates "paid", if that is only possible after an invoice
has been sent.. but I guess you have more situations from seller feedback than
I can think of.
@Alan: Don't worry about it! Bricklink is in the process of making some changes,
and test cases such as these are exactly what we need to test and reflect on
the system
|
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