Discussion Forum: Messages by TheBrickGuys (8945)
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 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 16, 2019 10:53
 Subject: Re: No response from Seller about Missing Pieces
 Viewed: 36 times
 Topic: Problem Order
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
What pieces are missing? If we have them we can send them to you free of charge.
Lego has been good to us so I like it when we can help someone out from time
to time. Just list the part number and the color.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 14, 2019 20:07
 Subject: Re: BrickStock - adding multiple minifigs at once
 Viewed: 22 times
 Topic: Help
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Help, 62Bricks writes:
  In Help, qwertyboy writes:
  In Help, 62Bricks writes:
  Or you can skip all that because I just did it and put the file here:

Sure hope not everybody is going to try this out - getting price info for 11,663
minifigs, and then also little thumbnails when scrolling through BrickStock will
surely generate quite a bit of load on the infra...

Niek.

Get the file while it's fresh - I'm also not going to leave a 5MB download
link live on my site forever...

I should mention that you'll want to be sure to update the database in Brickstock
before opening the file, or you may have a lot of errors from any recent part
number changes

Just a side note.....

If anyone wants to own 1 of every minifigure in the catalog then it will cost
you a pretty penny based on the 6 month sales average. To figure out what the
six month sales average is though, first, I had to change 2918 to used because
that is how many of them have not been sold as new in the last six months. Even
doing that there are still 603 that have not been sold as new or used in the
past 6 months (or at least BrickStock does not pull up a price for them). The
end result is that you will need $62,514.13 in order to buy the 11,060 figs
that have a 6 month sales average.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 14, 2019 19:42
 Subject: Re: BrickStock - adding multiple minifigs at once
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 Topic: Help
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Help, 62Bricks writes:
  In Help, qwertyboy writes:
  In Help, 62Bricks writes:
  Or you can skip all that because I just did it and put the file here:

Sure hope not everybody is going to try this out - getting price info for 11,663
minifigs, and then also little thumbnails when scrolling through BrickStock will
surely generate quite a bit of load on the infra...

Niek.

Get the file while it's fresh - I'm also not going to leave a 5MB download
link live on my site forever...

I should mention that you'll want to be sure to update the database in Brickstock
before opening the file, or you may have a lot of errors from any recent part
number changes

Thanks a lot for taking the time to do all the work and share it with us, I really
appreciate it!!

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 13, 2019 11:11
 Subject: Re: Extended System Downtime
 Viewed: 58 times
 Topic: Administrative
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Administrative, BrickOutLoud writes:
  Cheers, and thanks for all that you guys do!!


In Administrative, Admin_Russell writes:
  For those of you who may have closed today's maintenance notification bar
without reading it carefully...

Next Tuesday, Nov. 19 from 12:00 noon until 4:00 PM EST (BrickLink time) we will
perform system upgrades. The site will be down / unavailable during this 4-hour
window. Regular monthly maintenance is typically somewhat shorter.

+2
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 12, 2019 22:24
 Subject: Re: Hewco replies to - Issue with deceptive buyer
 Viewed: 62 times
 Topic: Help
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Help, doolallytap writes:
  ToaNidhiki05 (4) wrote this message and has had a variety of replies.
I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

OK, so I am Hewco and see from most of the replies that I should be horsewhipped
and hung from the nearest lampost. The buyer is from USA, and ordered 43 pieces
of 20 different items. It was most unfortunate that I could not find 2 of the
items. I must have had them originally to have made the listings but I am not
perfect and items do go astray and over a period lost/missing items have caused
problems. Perhaps it is time for me to give up, I am 70 and started my shop just
for something to do. I don't need this sort of nonsense.

I sent a refund with a message that these items could not be found and foolishly
assumed that although it may be inconvenient it really was not the end of the
world. I was instantly given negative feedback. If I had known these
2 items were going to cause so much distress I would have refunded the entire
order, even though the other items had already been posted.
I don't know
if the buyer had made a wanted list or not, but in my opinion no other shop would
probably have had exactly the same list of items so it seemed to me not to much
of a problem for the buyer to order elsewhere.

The buyer sent me a message which he repeated in his post accusing me of this
- 'but I feel scammed and bait and switched'. Not being familiar with
this expression I looked up 'bait and switched' which means - the action
of advertising goods which are an apparent bargain, with the intention of substituting
inferior or more expensive goods. The missing parts were not the cheapest available
on Bricklink so they were not 'apparent bargains'I did not substitute
anything inferior but sent a refund for the items. So where is the scam? am I
an international scammer for .15p.

The buyer responded to one of the message replies - they have not really been
apologetic or cooperative. They do not see a problem with how they conducted
this sale. - No, I don't really see a problem, for goodness sake, we are
discussing 2 bits of plastic, refunded for .15p. If this buyers world has imploded
because of this, then he needs counselling. There has to be more important thing
in his life than missing a Bionicle body part. I will wait for the flack to hit
me over this comment. Hindsight is such a wonderful thing, obviously if I had
known this buyers world would collapse by not receiving these items I would have
messaged before sending the order.

In summary in future, I will always send a message if an item cannot be found
rather than sending a part order with a partial refund. I will humble myself
with gushing profuse apology highlighting my total inadequacy and failure to
perform satisfactorily.
Anybody interested in my stock? I cannot be bothered to do this anymore.
Ironically I have now found both the items!!

all you have to do is LOOK AT YOUR OWN FEEDBACK!! This is not the first time
someone complained about missing pieces and then left you a negative or neutral
FB for missing parts. Here are some for your consideration:

"Small order had 28 missing and wrong colored parts. Bad communication."

"Main item I wanted 'could not be found'. Refunded, but still wasted
postage.Poor"

"Dissapointed that the order was shipped not complete. More postage costs!"

"Very poor communications, wrong parts sent, missing parts, not a good experience"

"AVOID!!! Sends wrong parts then ignores all messages.High postage costs. Scum."

"18 pieces were sent the wrong colour - and no apologies - just send it back
if"

"Received order which was missing a few parts sent a message seller never replied"

"Avoid! Bricks are yellowed, missing, faulty. Store has items they don't
stock!"

"Missing pieces. Incorrect refund. SLOW."

"Unfortunately order had to be refunded as seller couldn't fulfill order."

Need I continue?? See a pattern of missing pieces and no communication?

My favorite one is the one negative FB you left at a store you shopped at: "listing
is ambguous. offered 60, sent 17." You left a negative for someone who listed
more then he had sent you and this bothered you but yet you can not understand
when your buyers leave negative FB's because they dont like when you do exactly
the same to them by sending them less then what they order.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 8, 2019 15:47
 Subject: Re: Your terms and condition mean zero.
 Viewed: 38 times
 Topic: Selling
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
  Sir, if in my store terms I write that the fees for IBAN are upon the buyer,
they are upon the buyer.
Why should I make him the invoice adding fees which I don't even know because
they depend on their bank? Every bank has a different one. I cannot possibly
know every bank's fee.
I just wrote in my T&C that since you can actually CHOOSE who bears the commissions,
it was his behalf if he wanted to use that payment method.


Even though your terms do state that IBAN / bank transfer fees are the customers
responsibility, I think it would also be a really good idea to let your customers
know that the fee could be as high as an additional 30% of the order total (which
is the what the percentage of 15 is from 50). I know I would be surprised by
a 30% increase if I were not expecting such a high fee.


A thought - if you can refund some of the total payment back to the customer
without any having to pay any additional fees then maybe a good solution would
be to invoice all your customers who want to use a bank transfer an 15% to cover
the transfer fee with the understanding that any extra would be refunded back
to them. This way there would be no surprise fee for them to become upset over
and, if you end up being able to give them a partial fee refund then they will
appreciate your honesty when they receive it and probably end up placing future
orders with you.

Best Regards, Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 7, 2019 14:34
 Subject: Re: Issue with deceptive buyer
 Viewed: 53 times
 Topic: Help
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Help, ToaNidhiki05 writes:
  In Help, Teup writes:
  In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

Wait wait, before you do the stuff that others have suggested...

Did you talk to the seller about this? Are they aware that this is how you feel
about it? Negative feedback, a Non Shipping Seller alert, PayPal claims and all
that kind of stuff should only ever be resorted to after all communication
has failed.

If you haven't talked to them about it, it is still entirely possible that
the seller is not aware of the significance of the missing pieces (I haven't
seen the order so I cannot judge how obvious it is that those parts were crucial).
They may offer you a solution that's completely adequate to you, such as
free shipping & handling or ordering the items elsewhere for you.

I have, they have not really been apologetic or cooperative. They do not see
a problem with how they conducted this sale

It is always a good idea to look at a store's feedback before placing an
order to see how many negative and neutrals they have in comparison to positive
feedbacks they have received for selling. The store in question, I believe,
is "Hewco Sales" and they have a 1204 positive FB's for selling along with
55 neutral and negative FB's - that is A LOT of bad feedbacks for only 1204
positive ones - that translates to having close to 5% of all his sales go bad.
That is just way to many!

In fact, most of the negative FB's he has received are for the exact same
thing you experienced, missing pieces.
Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 2, 2019 17:50
 Subject: Re: Display problem in chrome
 Viewed: 21 times
 Topic: Problem
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Problem, jobsie writes:
  In Problem, mfav writes:
  It's definitely Chrome, and not one of the 51612 HTML Errors in the page
code. If Google would get off their lazy asses and code their browser properly,
these tens of thousands of HTML errors would not be an issue.


Was the same for me for 2 weeks. Just updated Chrome 5 mins ago now working as
it should.

Well I fixed the problem but it was interestingly 2 different things affecting
it. 1st, as Neik brought out, when I reduced the number of decimals down to 2
that fixed it but I don't like just using 2 decimals so I also then updated
Chrome on my computers and that did the trick so thanks to you and to Neik.

All is well again and thanks for everyone's help (you just have to love this
site and the group of people here willing to help out).

Side point. Anyone notice that after the most recent windows major enhancement
upgrade how bad IE now works?? Slow and very very buggy. I read that this is
probably because Microsoft is trying to force people to switch to Edge.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 2, 2019 13:10
 Subject: Re: Oct 2019 - small recovery but .....
 Viewed: 42 times
 Topic: General
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
  What is interesting to us is that of the 13 stores the ones with greatest variety
(No of lots) take up 4 of the top 5 slots. So it looks like variety, be it new
or used, is the key factor in a stores development. I am pretty sure that is
stating the obvious but 3 years worth of data confirms it.


I have seen this over and over when looking at stores that have not just a high
feedback count but have high monthly feedback counts. When ever I look at inventories
of stores that have a high feedback count for each week (75 to 100 plus FB's)
and each month (300 to 400 plus FB's), nine times out of ten it is because
they have a very high number of lots, usually 20,000 or more.

I even find that if a store has very high lot counts that price does not seem
to be an issue. Some stores I have seen have prices well above the 6 month sales
average and higher but because they have such high lot counts the customers keep
coming because they have the variety they are seeking and their willing to pay
for it. I know when ever we substantially increase our lot counts our sales do
markedly go up.

Just to clarify though, when I say high lot counts I dont mean the guys (or gals)
that will put up 20 different listings of each part they have just to drive up
their lot counts - I think they actually are hurting their own business by doing
that because it ticks people off when they visit a store that has 5 to 20 different
listings of each and every part in their inventory, at least I know it ticks
me off.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 2, 2019 12:44
 Subject: Display problem in chrome
 Viewed: 70 times
 Topic: Problem
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
ANyone else having a problem with showing double lines when searching around
in the catalog as shown in attached picture (referring to the two right columns)?

It happens on all my computers when using chrome.

Jim.
 
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 1, 2019 14:17
 Subject: Re: Piqabrick Brick Identification System
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 Topic: General
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In General, Martegana writes:
  Hi, I am Claudio Berti from Getcoo and Piqabrick.
Happy that Piqabrick's identification technology arouses so much interest
in you. Are you working in computer vision, too?
Our technology is very flexible and can compensate a lot of different conditions
(light, angle, distance, ...) and that's why just a simple box is enough
to provide a good enough environment. However we cannot make miracles ( yet
) and with billions different combinations of smartphone/cameras/sensors/lighting
conditions/photograph style/feelings, a smartphone app simply would not work
well enough.

Actually, our algorithm uses shadows (also) to identify the bricks. Please do
not extrapolate your own thoughts pretending to know a technology you do not
know (unless you cracked our servers, did you?)

The reason why we provide a set of possible matches is mainly to let the user
find easily a brick that he/she does not have. Put a similar one in the box and
in the list you'll find the one you want.

Please be constructive, we would like to have a fair and friendly discussion
about Piqabrick, not a catfight between opposite parties (those who blindly believe
it's working and those who are sure---without even testing it---it
is crap).
If Piqabrick will be good enough everyone will be happy, and nobody will force
you to buy it, I promise, but why blaming its technology without even try it?

Have a great day!

Claudio


In General, yorbrick writes:
  
  One of the makers answered that on Brickset (IIRC): they had to make their set-up
to have consistency in lighting and optics because good lighting is very important
and each and every phone has its own lens and camera, with their peculiar optical
quirks.
IOW, no two phones make the same photo even when placed in the same conditions
(say, make a box like theirs and put the phone on top).

And, IOW, their matching algorithm is not good enough to match images if there
are shadows.


Also in the answers, they suggested that they don't intend to unambiguously
identify parts but give a list of possible suggestions with a likelihood percentage
score. So any mismatched torsos and legs in a minifigure, for example, could
well throw up multiple answers and it would be up to the user to sort it out.

But in a similar way, if you filter by colour and part type, and use often just
one key word, you often eliminate most incorrect parts and are left with maybe
a single page full at most to check. Knowing the likely keywords and being able
to use the BL search is the skill to have.



Hi Claudio. This looks like a great project. Right now I just have 2 questions:

1st - Will this work with identifying just one part of a minifigure, such as
just the torso alone or the leg assembly when they have prints on them? In other
words, will it be able to identify which minifigure a torso or leg assembly belongs
to or at least supply the BrickLink ID number?

2nd - What would happen if a couple of years down the road the team decides that
the venture is not producing enough revenue to continue, with the software being
web based does that mean the project would come to a halt thus making the boxes
no longer work or do you have something in place to make sure everything stays
up and running?

Thanks in advance.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 30, 2019 12:23
 Subject: Re: Are the stickers of my legoset 1592-2 real?
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 Topic: General
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In General, EnchantedBricks writes:
  In General, vierkante writes:
  Dear All

I have bought a used legoset 1592-2 (Dutch Version) to add to my collection and
I wander if the stickers are real and no imitation. See attached foto's of
front and back of a part (leftover) of the sticker sheet

Thanx a lot 4 helping.

In all honestly it looks like they were removed from the original sheet and just
put on a different sheet. But they look to be in very good shape for their age.
Hard to say for sure.

Always Let Your Imagination Run Wild !
Charlie

Going along with that idea...

They may have been moved to a different sheet because the original sheet may
have started curling. Some of my sticker sheets which are not even half as old
are curling so it was probably done to preserve them.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 29, 2019 15:09
 Subject: Re: unexpected extra charge not mentioned on web
 Viewed: 47 times
 Topic: LEGO
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In LEGO, Cob writes:
  In LEGO, marieke.h writes:
  I was about to order a set from the Netherlands when I was informed that the
price did not include 21%. I asked if this was tax and did not receive an answer.
As I order more often and always had very good service this came as a surprise.
I think the price should reflect that 21% before one goes to the shopping cart
this is unfair pricing.
That plus the shipping costs makes the item more expensive than buying it on
Amazon.

Many sellers offer instant checkout. Try and find a shop that you can checkout
immediately.

Another option is to ask for a quote, again if the seller offers that option.

I agree. IF you stick with stores that offer instant checkout then you don't
have to worry about those unwanted surprises.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 23, 2019 13:58
 Subject: Re: celebrating 1 year selling on Bricklink 10%
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 Topic: Sales
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Sales, yorbrick writes:
  In Sales, Jarvis_Bricks writes:
  WOW what a year it has been! Close to 900 orders later, its been a blast and
looking forward to another incredible year!

10% off the whole store until monday!

feel free to have a browse

Thanks George

You've been selling more than a year - I placed an order with you in April
2018!

Congrats but you might want to look at your feedbacks and maybe change your sale
to commemorate selling for a little over 1 1/2 years because you started getting
feedback for selling in March 2018 with 9 FB in that month alone and then continuing
forward - just a thought.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 19, 2019 21:52
 Subject: Re: Desperately Need Advice
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 Topic: General
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
  Thanks so much, they're going to go ahead and ship to each other to save
time. I'm not really worried about re-checking the parts, both of them have
been a dream to work with.

I feel terrible about the inconvenience, so I'm also making it right monetarily.

Darcy

I am glad it has worked out for you (at least so far - I hope the orders arrive
with no problems). I had this happen to me once and both customers were very
understanding and agreed to send the orders they received to each other after
I sent them postage prepaid envelopes.

I think most people are good natured and are willing to help others out when
things like this happen, especially here on BrickLink.

Cheers!

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 8, 2019 15:40
 Subject: Re: wildly differing shipping rates
 Viewed: 75 times
 Topic: Shipping
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Shipping, Adjour writes:
  In Shipping, Quba writes:
  That´s alot! I am only charging 8.5 Euros for an envelope international (0.5kg
max). Why do people always have these high S&H fees?

The rates stated by the OP do not look red flag high to me. Shipping in the USA
is much more expensive than you guys in Europe are used to.


To the OP. You can ask the higher fee ones if a flat rate envelope is available.
They are padded USPS bubble mailers for $7.55 and if it fits it ships, no matter
the weight.


I use them quite a bit, for some reason some sellers don't seem to offer
them, they cut shipping costs quite a bit.

I to use these all the time. They hold A LOT OF LEGO! I dont know why other stores
do not offer them.

The good thing is that when set to use with instant check out based on volume,
I have yet to have an order not fit, sometimes they get very close to not fitting
but so far they have always fit.

Maybe part of the reason most stores dont offer them is because you cant get
them from the post office directly but you need to order them online but they
are free and the post office dose not charge for shipping them.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 22, 2019 19:44
 Subject: Re: Any way to prove a SW0056 is not fake?
 Viewed: 64 times
 Topic: Catalog Identification
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Catalog Identification, tEoS writes:
  Even if they did manage to make fake molds for these, there's still the issue
of plastic. Both of the Lego colors are a soft metallic plastic that's prone
to break and probably difficult to match. In fact, they break so easily that
most of the ones I kept assembled and bagged had broken leg or arm clips.

In Catalog Identification, legomalego writes:
  A quick search on Kijiji in Ontario will show a seller who has glow in the dark
battle driods so I wouldn't be so sure

Do you happen to know if other parts in this color are brittle or is it just
the parts on the fig?

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 10, 2019 18:10
 Subject: Re: Seller sold non-existant parts
 Viewed: 78 times
 Topic: Problem Order
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Problem Order, iprice writes:
  Hi BrickLink members

I received an order yesterday that had several (10+) missing parts and immediately
contacted the seller. He didn't respond.

I left it for 24hours+ then contacted the seller again.

This time he did contact me, stating

"The reason the parts wasnt in the pack was that i didnt have them anyways

Im sorry

Please tell me the amount to refund to you asap

Best regards"


This seller therefore advertised parts he didn't have, sold them, sent the
order knowing that there were parts missing and didn;t tell me, ignored first
message and finally responded after a second message. He does offer to refund,
but as he deliberately wasted my time (and probably broken BL rules) I have requested
a full refund for the missing parts (as sourced locally to me) P&P from one source,
even though I might require multiple sources for them and an hour of my time
at minimum wage.

Am I being unreasonable? Should I just report him to BL straight away? NSS -
as parts were deliberately missing?

What should I do? What would you do?

I think asking for a full refund plus postage is completely reasonable. The good
thing is that he offered a refund but hopefully he wont turn negative when you
ask for shipping costs to be included - there is no reason you should have to
pay for postage twice. Not everyone agrees with the idea of including postage
when parts are missing but it is only fair.

Jim

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 7, 2019 17:34
 Subject: Re: Set which "dosen't exist"
 Viewed: 51 times
 Topic: New Sets
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
If you still have access to the set, if I were you, I would immediately see if
you can get the set - all of them if they have several. I would think that the
resale value would be high.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 6, 2019 19:46
 Subject: Re: "Accidentially" won an auction.
 Viewed: 50 times
 Topic: General
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TheBrickGuys (8945)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
You lucky bastardo. What a great haul!!!

One of the best Lego auctions I won was about 3 months ago and it was for a 10
pound lot. In it there was a black bag filled with a about 100 collectable minifigure
sets and figs with about 70 complete sets and 30 just figures, most sets and
figs from series 9 thru 13. It was a great haul but it looks like yours blows
it away.

Jim

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