Discussion Forum: Messages by calsbricks (5973)
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 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 13:03
 Subject: Re: PayPalOnSite works only if buyer has account
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 Topic: Payment Methods
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Payment Methods, SilviaN writes:
  In Payment Methods, ToddWebb writes:
  Stripe would be nice if all Bricklink sellers offered it. Stripe allows the
customer to pay by credit card without joining a service like paypal.


Hello, I have an account with PayPal, I have also given a credit card, but I
cannot pay with PayPal on site. I always get an error message and cannot finish
the purchase. The seller only offers PayPal on site.

Hello there

If the address that the Bricklink seller passes to Paypal is not identical to
the address held on Paypal - the payment cannot complete. This is because of
the way Bricklink implemented address authentication. We have two addresses one
for our storage centre and one for our processing centre. We try and use paypal
offsite as that allows flexibility for addresses. If we have to use Paypal on
site - we either manually change the address at order entry or we add a note
to the seller they need to use our Paypal address for shipping not the Bricklink
one.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 11:56
 Subject: Re: SLOW AGAIN
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 Topic: General
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, qwertyboy writes:
  In General, calsbricks writes:
  Are you positive about the rest of the information coming via the API? The reason
I asked is because you said a little while ago you could still see the buyer
details (name, address etc via the API).

There is a difference in what data BrickStock downloads from BL. Note that when
you install BS, you never have to input any API keys to do anything, you only
need to put in your user name and password.

From what I see, BrickStock uses its own API key to access information that is
available for all to see (i.e. info that would not be "personal" to a shop or
customer). That includes BL price guide information etc.

However, since BS does not have a user's own API key, it cannot access order
information through the API (if its own API key would allow it to access your
orders, it would also be able to access any other orders - that would be bad).
So for the order info, it has to rely on the old-fashioned way of downloading
info (either download an XML, or screenscrape a web page, both of which only
require user name and password).

I believe I said that when I manually download an XML I can definitely still
see the buyer's info, as well as see it through the API.

So to be more precise, BrickStock uses the API for non-private info. How it downloads
order info I don't know (I have never used BS for that).

Niek.

Ok Niek - I think I understand what you are saying. So in the tidy up on personal
info after the tlg takeover they have turned off the ability for BS to get to
the customer info - it used to do that before.

Hmmm. Not sure I follow all the logic behind that. The customer has placed an
order with you that has all his personal information in with it. So where is
the problem?

Leave it for now and I will dig a bit deeper.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 10:29
 Subject: Re: SLOW AGAIN
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 Topic: General
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, qwertyboy writes:
  In General, calsbricks writes:
  Cannot answer that at present as we have not had a reply from Patrick since the
changes to the data that is downloading when it brings in orders. We believe
he has probably given up on it due to the issues he had with the previous BL
owner/team.

It used to be that the BrickStock database was only updated intermittently -
as if Patrick had to start the process manually. However, for quite a while now
it seems that he has automated the database-creation process - I see all the
new catalog items in the database file within a day of them being created on
BL (and that includes new colors, updated item descriptions, inventory changes,
items moving to different categories, etc).

  This is a major shame from our point of view but there has been discussions
over this or whether he was using the API? I am not sure anyone but Patrick can
answer those questions but he has gone very quite for some time now.

Whether Patrick uses the BL API to generate a new database I don't know,
but any info BS needs while running (mainly inventory and pricing data) is downloaded
through the API.

Niek.

I note your comments above in relation to my earlier response. Very interesting.

Are you positive about the rest of the information coming via the API? The reason
I asked is because you said a little while ago you could still see the buyer
details (name, address etc via the API). If that is the case why are they not
appearing in Brickstock. When we download our orders we used to get the customer
header details printing on the top of our modified template. A little while ago
that stopped and I asked about changes. If you look at the image below you will
see the field that is downloadable but it just no longer appears.
 
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 10:16
 Subject: Re: SLOW AGAIN
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 Topic: General
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, qwertyboy writes:
  In General, BasKrie writes:
  Does Brickstock use the Bricklink database directly? I thought that Patrick had
to update the BS databse manually from the BL database. At least that was the
way it was a few years ago. (I remember that new items that were on BL weren't
getting into BS because Patrick was away)

Patrick creates the DB at his end for BS users to download, so an update of the
database within BrickStock does not access BrickLink. The URL used by BrickStock:

http://brickstock.patrickbrans.com/brickstock-data/database-v0.lzma

Niek.

Thanks Niek.

That has changed as well. For a very long time we were only able to update the
database once in a while. Recently every time you open Brickstock you can update
the db. So Patrick must be doing the updates at his end more often than a while
ago. Nothing wrong with that but it is different.

I messaged him a short time ago about use of the API but he hasn't replied
(Which to be honest, I understand - his last message said he was very busy at
his full time job, and that probably hasn't changed).

So the download from his place was giving us the experience we had yesterday.
Interesting.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 09:56
 Subject: Re: 500 ERRORS!
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 Topic: General
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, WildBricks writes:
  
  A little background, I have spend over 20 years as a Systems Engineer managing
web sites exponentially larger than Bricklink serving users in over 150 countries.
One site served over 1 billion financial data points per week.

That is pretty much my husband's resume as well so I am not speaking without
a bit of background and understanding behind my words. He and I have discussed
this entire situation from the day I opened my store.

  The minute Lego purchased Bricklink visibility of the site increased significantly.
Lego's deep pockets makes sites they own a big target for hackers. Government
agencies will also start taking a closer look to make sure the site complies
will all applicable Privacy Laws. The 1st priority after purchase had to be
addressing security issues and compliance with GDPR, CCPA, and other stringent
privacy laws. If the required changes broke features or impacted performance
the problems have to be a secondary concern. Violation of Privacy Laws can result
in fines exceding $1 million USD.

I completely agree and understood the changes that were made. I don't think
anyone really had that big of a problem with it once the reasons behind the changes
were explained.

  
Many of the complains I have seen relate to the use of 3rd party tools that leverage
the Bricklink APIs. If you have problems with a 3rd party app that leverages
the APIs, contact the developer of the app. It is not Bricklinks responsibility
to ensure 3rd party apps continue to function as they make changes. It would
be appropriate for them to update the Store API Changelog changes occur but the
last entries are from March 2015 so even the prior owners didn't remember
to update the page.


None of my complaints have been centered around 3rd party programs. My issues
are with site downtimes and errors.


  Those people reporting problems especially if it affects your ability to make
money should provide better information when reporting problems. "it's always
slow in the morning", "500 errors while accessing orders", "12pm in the UK and
the site unresponsive". These reports give very little information usable to
pinpoint problems. Key information that will make Admin_Russell and others lives
easier: What page were you on, What page were you trying to access, What time
did it occur (including the time zone), where are you located, etc. If your
using a 3rd Party app and accessing the API, What app and function.


You are absolutely right. Filing a ticket with specific problems, times, & functionality
is what we need to be doing and I thank you for the reminder. Wouldn't it
be great, however, if this reminder came from ADMIN that the best way
for them to track down the problem is more information from us? Instead what
we get are condescending remarks that we are just complaining to complain.

  Finally, there seems to be some that believe Lego doesn't care about the
Bricklink user community. They are trying to evolve as a company to meet the
needs of a new generation of users like those on Bricklink. Software is not their
specialty so a bit of patience will be needed as they work through the site issues.


Patience would be easier if we saw that they were actively working on a solution
to the major site problems, not a roll out of an unnecessary mobile version of
the site. Sure there are some of us who would love to see XP move forward, but
XP is a WANT not a NECESSITY. When you have a website that is consistently throwing
errors and experiencing enough of a delay that users are turning away then it
is flat out foolish to not put every resource you have into tracing down and
correcting the flaws. If, and that is a big IF, XP is an actual rework of the
entire website with a mobile version thrown in then I will happily apologize
and thank Marvin Park and Admin Russell myself, but since the only info ever
given is slim to non-existent we can only go on what was explained 6 years
ago
.

I have a business partner, 2 employees and multiple consignors who rely on this
business so you will have to forgive me if my patience is near its end.

I thought it would be appropriate to bring into this conversation the opening
salvo from JK when he acquired the site - 6 years ago.

Message from Jung-Ju “Jay” Kim, founder of the online game company Nexon,
incoming owner of BrickLink.com:

(As of June 5th, the Hong Kong-based company Bricklink Limited has acquired the
assets of BrickLink.com. Bricklink Limited is a subsidiary of NXMH.)

Dear BrickLink Community,

I am extremely pleased to be taking over the operations of BrickLink.com. I’ve
been a LEGO fan for 40 years and an avid user of BrickLink.com for over a decade.
My first plans are to upgrade the website, and do our best to make users happier
and more prosperous,
while staying true to the original vision of BrickLink.com founder, Daniel Jezek.
We will work hard in order to ensure that BrickLink.com becomes stable, secure
and as user-friendly as possible.

I want to sincerely thank the family of Daniel Jezek, especially his mother Eliska,
as well as the BrickLink.com Community, for the opportunity to upgrade and operate
such a beloved website as BrickLink.com. In order to expedite the process of
renovating BrickLink.com, I and Bricklink Limited will be asking users to e-mail
us with their ideas for the improved functionality of the site, as well as any
current issues that need to be addressed in order to provide users with the best
possible selling and buying experience. We’ll establish those lines of communication
very soon.
Thank you for your continued patronage and support of BrickLink.com

Jung-Ju Kim, incoming owner of BrickLink.com



Message from Jung-Ju “Jay” Kim, founder of the online game company Nexon, incoming
owner of BrickLink.com:

(As of June 5th, the Hong Kong-based company Bricklink Limited has acquired the
assets of BrickLink.com. Bricklink Limited is a subsidiary of NXMH.)

Dear BrickLink Community,

I am extremely pleased to be taking over the operations of BrickLink.com. I’ve
been a LEGO fan for 40 years and an avid user of BrickLink.com for over a decade.
My first plans are to upgrade the website, and do our best to make users happier
and more prosperous, while staying true to the original vision of BrickLink.com
founder, Daniel Jezek. We will work hard in order to ensure that BrickLink.com
becomes stable, secure and as user-friendly as possible.

I want to sincerely thank the family of Daniel Jezek, especially his mother Eliska,
as well as the BrickLink.com Community, for the opportunity to upgrade and operate
such a beloved website as BrickLink.com. In order to expedite the process of
renovating BrickLink.com, I and Bricklink Limited will be asking users to e-mail
us with their ideas for the improved functionality of the site, as well as any
current issues that need to be addressed in order to provide users with the best
possible selling and buying experience. We’ll establish those lines of communication
very soon.

Thank you for your continued patronage and support of BrickLink.com

Jung-Ju Kim, incoming owner of BrickLink.com

I am not aware that any of this ever materialised and the site is significantly
worse since that takeover - hopefully things can and will get better but like
most things in life when they go wrong - something needs to be done to sort the
issues. Communications is key and we seem to be lacking, once again. It is almost
denial that anything is wrong and everything is wonderful - which it isn't.
Whether the chap is right or the other chap is right IT is not an exact science
- just ask your partner.

Large corporations are notoriously slow in reacting to most things and bringing
about change is not easy for them either, but change is vital here if we are
to continue to grow and prosper. Everyone realises that but the people at the
top have to make things happen - we cannot. We were (maybe still a little bit)
a community - many of us here since the beginning and lots in that 10 year +
band. Lots of us are quite outspoken and argumentative, especially when we feel
that decisions etc need to be challenged. But the long and short is most of us
love this site and are quite passionate about it.

TLG need to understand that as we are not just customers of Lego we are patrons
of Bricklink.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 09:36
 Subject: Re: SLOW AGAIN
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 Topic: General
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, BigBBricks writes:
  In General, pitz8008 writes:
  Anyone else?

Yep, slow again. Somebody needs to feed those squirrels.

- Big B

Hi Big B

Squirrels are quite quick - we think it is rats or mice (Probably rats)



Timings over the last 15 minutes:

1. Press submit on order detail page to change status - 3 minutes
2. Load my inventory page to alter available quantity post stock check 4 minutes
3. Load forum - 2.5 minutes.
4. Post reply to thread - 2.5 minutes

It really is awful and continues to happen - been going on far too long - there
is a limit to people's patience, especially those who try and make a living
from the site. If we cannot work, imagine how the buyers feel.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 09:21
 Subject: Re: SLOW AGAIN
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, ErwinNL writes:
  In General, calsbricks writes:
  In General, pitz8008 writes:
  Anyone else?

And here - intermittently slow. It lasts for maybe 10 minutes then is okay ish
and then 10 minutes later it is back to very slow.

Whilst I am sure Bricklink know about this, no one can see anything being done
or any communications about it at all. We keep saying it - communications is
key to everything and yet again Bricklink fail this test. We, along with many
others, (Not all) had hoped with the TLG takeover that would change - it hasn't.

IT changes don't happen in days, or weeks, especially when dealing with large
companies. Impromptu fixes rarely work out well and often have the opposite effect,
they introduce more bugs and problems.

They should, however, communicate about it, even when the only thing they say
is that they know about the problem.

/ITer

We have had these on-going problems for a lot longer than days/weeks - try years,
but you are right communication is essential and yes even if they only say we
know about it and are working on it. But silence, in this case, is not golden.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 09:11
 Subject: Re: SLOW AGAIN
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, BasKrie writes:
  In General, calsbricks writes:
  In General, calsbricks writes:
  In General, pitz8008 writes:
  Anyone else?

And here - intermittently slow. It lasts for maybe 10 minutes then is okay ish
and then 10 minutes later it is back to very slow.

Whilst I am sure Bricklink know about this, no one can see anything being done
or any communications about it at all. We keep saying it - communications is
key to everything and yet again Bricklink fail this test. We, along with many
others, (Not all) had hoped with the TLG takeover that would change - it hasn't.

Interesting addendum to this from yesterday.

Whilst the site was at a standstill yesterday we went to us Brickstock to do
something and we ran the Update database command. It took absolute ages for it
to run, when it normally takes a few seconds. Later on last night it was back
to normal its speedy self.

I have just loaded Brickstok again and gone to the update database command and
several minutes later it is edging along - could the problems be with the database
server or the comms between the application and DB server? - Just a thought
.

Does Brickstock use the Bricklink database directly? I thought that Patrick had
to update the BS databse manually from the BL database. At least that was the
way it was a few years ago. (I remember that new items that were on BL weren't
getting into BS because Patrick was away)

Cannot answer that at present as we have not had a reply from Patrick since the
changes to the data that is downloading when it brings in orders. We believe
he has probably given up on it due to the issues he had with the previous BL
owner/team. This is a major shame from our point of view but there has been discussions
over this or whether he was using the API? I am not sure anyone but Patrick can
answer those questions but he has gone very quite for some time now.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 08:48
 Subject: Re: SLOW AGAIN
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, calsbricks writes:
  In General, pitz8008 writes:
  Anyone else?

And here - intermittently slow. It lasts for maybe 10 minutes then is okay ish
and then 10 minutes later it is back to very slow.

Whilst I am sure Bricklink know about this, no one can see anything being done
or any communications about it at all. We keep saying it - communications is
key to everything and yet again Bricklink fail this test. We, along with many
others, (Not all) had hoped with the TLG takeover that would change - it hasn't.

Interesting addendum to this from yesterday.

Whilst the site was at a standstill yesterday we went to us Brickstock to do
something and we ran the Update database command. It took absolute ages for it
to run, when it normally takes a few seconds. Later on last night it was back
to normal its speedy self.

I have just loaded Brickstok again and gone to the update database command and
several minutes later it is edging along - could the problems be with the database
server or the comms between the application and DB server? - Just a thought
.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 08:42
 Subject: Re: SLOW AGAIN
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, pitz8008 writes:
  Anyone else?

And here - intermittently slow. It lasts for maybe 10 minutes then is okay ish
and then 10 minutes later it is back to very slow.

Whilst I am sure Bricklink know about this, no one can see anything being done
or any communications about it at all. We keep saying it - communications is
key to everything and yet again Bricklink fail this test. We, along with many
others, (Not all) had hoped with the TLG takeover that would change - it hasn't.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 04:54
 Subject: Re: LEGO... Listen to your Brick Link Community
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 Topic: Problem
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, yorbrick writes:
  In Problem, randyf writes:
  In Problem, gogogovro writes:
  In Problem, gwurst writes:
  If you want to see what a typical page looks like to Google and their analysis
enter the URL here:

https://developers.google.com/speed/pagespeed/insights/

Well... your specific post didn't rate very well... it got a 7... out of
100. Not a good sign.

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.bricklink.com%2Fmessage.asp%3FID%3D1182475

And the BrickLink home page gets a 3. World-class development team, my you-know-what.

When I did it, it got a 2 (for mobile) but 39 for desktop. But then, Brickowl
gets a 90 for desktop.

This is a very interesting topic now as an independent party is looking ath the
web site and giving its readings; I just took the url from this and posted it
and look what we get

We know for a fact that Bricklink uses Google Analytics, so they must be aware
of such poor readings.

They do need to start on the drawing board. There can be little doubt about that
and most importantly they must use senior analysts who work on serious applications
not gamers - this is not a gaming site.
 
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 25, 2020 02:36
 Subject: Re: Info on slow performance
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calsbricks (5973)

Location:  United Kingdom, England
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Store: CalsBricks
In General, StarBrick writes:
  I've read his posts, and I trust he knows his facts.

But..... in economic terms, if there is no danger of financial or public image
loss in a situation, a company as Lego-corp (as any other company with profits
and growth as its main objectives) has no need to improve a badly operation platform.
It simply doesn't hurt them enough to take steps and communicate about them.

The Lego-site overhaul has been done some time ago for exactly this reason: it
was at sometimes unreachable and broke at several places. As the main-landing-site
for the company this needed to be fixed.
So, if it doesn't hurt them (enough), I doubt there will be any improvements.
The former owner proved, in my opinion at least, the above is correct. Sadly.

But waiting is ok, you can build during the wait, or read a book on programming,
IT, or economics, or history, or comics, or delve into the history of brain surgery
or other stuff you might be interested in .

Good morning

Firstly and fore mostly we would like to thank all the IT technicians for offering
their ideas as to why the site is suffering performance wise. It has made excellent
and varied reading. It has also helped to prove that IT, like many other things
in life, is not an exact science. The only real way we will find out what is
causing the problem is when it is solved and that would mean clear communications
from whoever is running the site, or attending to repair. Do any of you believe
that will happen?

The problems with performance have been here a very long time and to the best
of our knowledge never been isolated or fixed. There are times when the site
is fine and other times not so fine (unusable). There have also been times when
it appears to be intermittent.

Bricklink, unfortunately is a small fish in a big pond as far as Lego are concerned
and they are learning now, the hard way, about the issues we have been suffering
for almost 6 long years. The site needs someone fresh to be looking at it from
the bottom up. Leave the Lego techies to sort out the catalogue, inventories
etc and bring in someone who knows more about web sites than they do about the
world's most popular toy. You very rarely call in a plumber to fix an electrical
problem so why try that here.

All of this costs money and time but without that spend are they ever going to
resolve it - possibly, but in the meantime 10,000+ stores and 700k members are
going through difficult times. Please Lego, get someone involved who knows what
they are doing/talking about. Find out what the cause/causes are and fix them.
And for goodness sake do not be releasing new features until the site has stabilised.
THat will only add to the issues.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 23, 2020 11:37
 Subject: Re: SLOW
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calsbricks (5973)

Location:  United Kingdom, England
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Store: CalsBricks
In General, Leftoverbricks writes:
  In General, calsbricks writes:
  In General, pitz8008 writes:
  SLOW FOR ANYONE ELSE?

Painfully. We'll have to move to a more desirable area and change our isp's.


Actually, maybe you have to. Have you checked your internet connection speed
with a speed test service like https://www.speedtest.net ?
I'm usually around 200 mps down and 175 up.
If you are you using a VPN connection than you do a check with and without VPN.
Trying to help

Our isp (BT) only provides 80mb down and 20 up and we are at that - constantly.
We are fibre to the cabinet. No other site is this painfully slow . Why would
it just be us when others are reporting the same thing.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 23, 2020 10:35
 Subject: Re: SLOW
 Viewed: 44 times
 Topic: General
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In General, pitz8008 writes:
  SLOW FOR ANYONE ELSE?

Painfully. We'll have to move to a more desirable area and change our isp's.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 21, 2020 13:23
 Subject: Re: Send Wanted List Notifications
 Viewed: 23 times
 Topic: Wanted
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Wanted, qwertyboy writes:
  In Wanted, m.leonard writes:
  Hi,

I'm trying to send a wanted list notification to people who have my lego
in "Wanted List", but I don't understand the procedure for sending this message.

I also try to customize "My Wanted Notification E-Mail" but I didn't understand.
Could someone help me? (NL/FR/EN)
(See in attachment some printscreens)

The system will only offer to send out notifications if you have added new lots
to your inventory. If you have not added anything (or if you have added items
that increased the lot size of existing lots), you cannot send notifications.

Niek.

And just to add to that if you retain your items in inventory after being sold
out, and then add them as new quantities you are not allowed to send out notifies
on that either. Bit of a flawed system, in my mind.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 20, 2020 06:18
 Subject: Add to Community Experts group
 Viewed: 218 times
 Topic: Suggestions
 Status:Open
 Vote:[Yes|No]
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
Suggestions over the past 6 years have not been very successful, however we now
have a new 'kid on the block' in charge. Let's see what happens with
this one.
We are all aware of the new Community Expert program that has been introduced
aimed at the technical side of the site e.g. catalogue, inventories etc.

How about adding to that group with a community advisory panel, whose members
could help with the usability testing of new features as well as offering advice
on both direction and functionality for the site.

These would also be volunteers and a method for rotation could be put in place
to ensure no one individual dominated that side.

You could even have regional representation say USA, UK, Europe (or Germany,
France Netherlands, etc). This would help enormously on the variations that are
both desirable and needed for the site, as well as the legal requirements, postal
systems, etc.

It would, of course also help communications and community spirit.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 18, 2020 10:29
 Subject: Re: This is really getting beyond a joke
 Viewed: 70 times
 Topic: Problem
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, frosia writes:
  In Problem, calsbricks writes:
  In Problem, frosia writes:
  In Problem, calsbricks writes:
  In Problem, frosia writes:
  In Problem, calsbricks writes:
  In Problem, frosia writes:
  In Problem, WildBricks writes:
  In Problem, Adjour writes:

  
I've noted numerous times that most of the complaints come from the UK and
Europe and that I have very very very few issues and that perhaps the issue most
of the time is user or region based have been told that that is impossible by
calbricks a few times now


I'm going to have to say you are wrong about the mostly UK/Europe thing.
We have constant battles with issues while working on our inventory. I rarely
post about it because I'm too busy trying to reload my inventory pages and
get actual work done. The few times I've attempted long rants the bleeping
site has an error that erases my entire post. Just because I'm not complaining
doesn't mean I'm not having the same problems as Bill/Cal's Bricks.

No issues here - problems are user based.

Subscribing to inferior service providers, insisting on using cloud-based computing
and smartphones, and yes - living in less desirable regions. These are the reasons
for all of the 'problems'. It's your choice, of course, but at least
recognize that this has nothing to do with Bricklink and the fantastic opportunity
they offer.

What a load of rubbish. Prove this is user based. Prove you live in a more desirable
area. Prove it is one of the hundreds of isp's that are serving all the people
that are affected. Prove any of these people are using cloud based problems.
Prove any of them are using smart phones and experiencing these problems. Back
up your claims to have the answers by providing the forum members with your IT
qualifications.

And for someone whose store is closed and handles a mere handful of transactions
in a year, prove this is a wonderful opportunity.

You do not know what you are talking about and in that case the best response
is silence. Just ask Russell why he stated publicly they are experiencing the
same problems - oh no I forgot they are Bricklink and can do no wrong.

Ge2t a grip

The fact that my store is currently closed or that I have only successfully shipped
out 3000 orders in the last 10 years does not change the fact that Bricklink
is a fantastic opportunity for both buyers and sellers.
I suggest you channel your frustrations into addressing the factors I mention,
rather than stubbornly insisting that BL must "fix" everything.

Unfortunately I cannot agree with that. Your volume suggest you do not handle
the number of transactions or activity that we have to deal with (and the we
is for those of us who are seeing the problems). There is no fix for us other
than Bricklink doing what it gets paid to do. Just why do you think TLG have
prioritised looking at the performance issues? Fortunately, for us, the world
does not revolve around you and your shop or your comments. Funny how you did
not respond when asked to back up your claims with proof.

That ends this conversation.

Proof works both ways - you cannot prove that the problems you are experiencing
are in any way attributable to Bricklink.
I wouldn't hold out too much hope on TLG prioritizing anything with respect
to BL - they bought it for control. If you can't beat 'em, join 'em.
I am glad to hear that the world does not revolve around me, however, I'm
not sure I could handle the pressure.

Okay so lets get the facts out here and close this down . You seem to be denying
that users all over the world are, from time to time, having performance issues,
despite the numerous threads and complaints that have been logged on the forum.
You also seem to be denying that Russell commented publically on this in the
forum saying they were having the same issues. You have denied all comments from
qualified IT people (and several have commented here). So you have absolutely
no proof whatsoever to substantiate your claims - we, on the other hand have
not only our own experience and that of others but numbers of qualified professional
people who have tried to explain the situation and you still cannot accept it.
Therefore the conversation is over - You can certainly return to your 'more
desirable area', keep your store closed and troll the forum as and when you
make claims with no substantiation.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 18, 2020 10:04
 Subject: Re: This is really getting beyond a joke
 Viewed: 55 times
 Topic: Problem
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, frosia writes:
  In Problem, calsbricks writes:
  In Problem, frosia writes:
  In Problem, calsbricks writes:
  In Problem, frosia writes:
  In Problem, WildBricks writes:
  In Problem, Adjour writes:

  
I've noted numerous times that most of the complaints come from the UK and
Europe and that I have very very very few issues and that perhaps the issue most
of the time is user or region based have been told that that is impossible by
calbricks a few times now


I'm going to have to say you are wrong about the mostly UK/Europe thing.
We have constant battles with issues while working on our inventory. I rarely
post about it because I'm too busy trying to reload my inventory pages and
get actual work done. The few times I've attempted long rants the bleeping
site has an error that erases my entire post. Just because I'm not complaining
doesn't mean I'm not having the same problems as Bill/Cal's Bricks.

No issues here - problems are user based.

Subscribing to inferior service providers, insisting on using cloud-based computing
and smartphones, and yes - living in less desirable regions. These are the reasons
for all of the 'problems'. It's your choice, of course, but at least
recognize that this has nothing to do with Bricklink and the fantastic opportunity
they offer.

What a load of rubbish. Prove this is user based. Prove you live in a more desirable
area. Prove it is one of the hundreds of isp's that are serving all the people
that are affected. Prove any of these people are using cloud based problems.
Prove any of them are using smart phones and experiencing these problems. Back
up your claims to have the answers by providing the forum members with your IT
qualifications.

And for someone whose store is closed and handles a mere handful of transactions
in a year, prove this is a wonderful opportunity.

You do not know what you are talking about and in that case the best response
is silence. Just ask Russell why he stated publicly they are experiencing the
same problems - oh no I forgot they are Bricklink and can do no wrong.

Ge2t a grip

The fact that my store is currently closed or that I have only successfully shipped
out 3000 orders in the last 10 years does not change the fact that Bricklink
is a fantastic opportunity for both buyers and sellers.
I suggest you channel your frustrations into addressing the factors I mention,
rather than stubbornly insisting that BL must "fix" everything.

Unfortunately I cannot agree with that. Your volume suggest you do not handle
the number of transactions or activity that we have to deal with (and the we
is for those of us who are seeing the problems). There is no fix for us other
than Bricklink doing what it gets paid to do. Just why do you think TLG have
prioritised looking at the performance issues? Fortunately, for us, the world
does not revolve around you and your shop or your comments. Funny how you did
not respond when asked to back up your claims with proof.

That ends this conversation.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 17, 2020 13:15
 Subject: Re: This is really getting beyond a joke
 Viewed: 51 times
 Topic: Problem
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, axaday writes:
  In Problem, Adjour writes:
  In Problem, WildBricks writes:
  In Problem, Adjour writes:

  
I've noted numerous times that most of the complaints come from the UK and
Europe and that I have very very very few issues and that perhaps the issue most
of the time is user or region based have been told that that is impossible by
calbricks a few times now


I'm going to have to say you are wrong about the mostly UK/Europe thing.
We have constant battles with issues while working on our inventory. I rarely
post about it because I'm too busy trying to reload my inventory pages and
get actual work done. The few times I've attempted long rants the bleeping
site has an error that erases my entire post. Just because I'm not complaining
doesn't mean I'm not having the same problems as Bill/Cal's Bricks.


I said MOSTLY. I never once said that no one in the USA has issues. But if you
look at the history of complaints they are heavily skewed towards Europe. You,
or even many people having an issue in the USA does not change what I said at
all. I've also noted that most USA users who complain are not in Metro areas.


I don't have issues. The complaints you guys have do not happen to me or
many other users. Its regional or user based or me and the other users without
issues are making this up.

So which is it?

Toddponds may have completely explained it there. You are in California, near
the servers. Calsbricks is in England, far away.

But in Oklahoma, I get a lot of errors too.

And so do others. Some take the time to post on it - others do not. Bricklink
have acknowledged the issues and hopefully something will be done about it in
due course.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 17, 2020 13:13
 Subject: Re: This is really getting beyond a joke
 Viewed: 49 times
 Topic: Problem
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calsbricks (5973)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, Adjour writes:
  In Problem, todd3ponds writes:
  In RL I'm a programmer with 30 years of experience

  The problem is that it is almost never just a single one (or even two) of these
issues. Someone in California (close to the servers) running a newish OS & up-to-date
browser, who doesn't use all the site's capabilities (like me, but I'm
in Colorado), may not have any slowness problems at all (I don't). But someone
in Asia or Europe, who uses a large portion of the site's features (a seller),
may run into all kinds of issues, especially if they're trying to do multiple
things at once using the same browser session (I usually tell my clients to try
running the second operation in an incognito window) may encounter an error that
affect (slows down or kills) everything that they're doing.



THANK YOU.

And of course you saw what their solution to this was - a complete re-write of
the web software. You also must have seen the mention of hardware, network and
infrastructure issues.

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