 
 | Author: | Brickspert_AU  | | Posted: | Jan 24, 2024 18:45 | | Subject: | buyer wants order removed from their list | | Viewed: | 60 times | | Topic: | Help | |
|
| Hi all, I'm hoping someone can help me out here.
I had an order come through early last month for a piece. It was damaged and
I did note that in the comments section for that piece, the buyer said they were
a bit too eager with ordering, I sent some pictures of the piece, it was too
damaged for them to use.
Since they had already paid via instant checkout I refunded the order for them.
They asked If I could cancel the order for them as it was still showing on their
end which I could not, I linked them to the cancel order help page (linked below)
and offered to help further if they liked.
I have now had an NSS filed against me from this person, they just want the order
removed from their list.
Will this affect my store negatively at all, and if so, how long for and is there
anything I can do about it?
page I linked to them: https://www.bricklink.com/help.asp?helpID=73&viewType=shop#:~:text=to%20the%20process.-,For%20Buyers%3A,option%20to%20file%20an%20OCR.
|
 |
Message Has 1 Reply: Re: buyer wants order removed from their list - peregrinator (720)  | [...] Respond to the NSS with proof of refund, that should clear it. You should be able to update the payment status of the order and then cancel it - you don't need the [...] (1 day ago, Jan 24, 2024, to Help) |
3 Messages in this Thread: Msg 1 « - Brickspert_AU (157) 1 day ago Jan 24, 2024 to Help
 Msg 2 - peregrinator (720) 1 day ago Jan 24, 2024 to Help
  Msg 3 - Brickspert_AU (157) 3 minutes ago Jan 26, 2024 to Help
 
Entire thread on one page This message and all its replies on one page
|
|