Discussion Forum: Help: Message 1450148
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 Author: Brickspert_AU View Messages Posted By Brickspert_AU
 Posted: Jan 24, 2024 18:45
 Subject: buyer wants order removed from their list
 Viewed: 60 times
 Topic: Help
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Brickspert_AU (157)

Location:  Australia, Tasmania
Member Since Contact Type Status
Apr 29, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Does Not Ship to My Country Store: Brickspert
Hi all, I'm hoping someone can help me out here.
I had an order come through early last month for a piece. It was damaged and
I did note that in the comments section for that piece, the buyer said they were
a bit too eager with ordering, I sent some pictures of the piece, it was too
damaged for them to use.
Since they had already paid via instant checkout I refunded the order for them.
They asked If I could cancel the order for them as it was still showing on their
end which I could not, I linked them to the cancel order help page (linked below)
and offered to help further if they liked.
I have now had an NSS filed against me from this person, they just want the order
removed from their list.
Will this affect my store negatively at all, and if so, how long for and is there
anything I can do about it?

page I linked to them: https://www.bricklink.com/help.asp?helpID=73&viewType=shop#:~:text=to%20the%20process.-,For%20Buyers%3A,option%20to%20file%20an%20OCR.

Message Has 1 Reply:

View Thread Re: buyer wants order removed from their list - peregrinator (720)
[...] Respond to the NSS with proof of refund, that should clear it. You should be able to update the payment status of the order and then cancel it - you don't need the [...]
(1 day ago, Jan 24, 2024, to Help)

3 Messages in this Thread:

 Msg 1 « - Brickspert_AU (157) 1 day ago Jan 24, 2024 to Help
 Msg 2 - peregrinator (720) 1 day ago Jan 24, 2024 to Help
 Msg 3 - Brickspert_AU (157) 3 minutes ago Jan 26, 2024 to Help

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