Contact BrickLink Help Desk

Store Suspended
Visit your MyBrickLink page to see why your store was suspended. Submit a Help Desk request for reinstatement only when you are able to provide the information requested below. Being unable to provide the requested information may cause a significant delay in the reinstatement of your selling privileges.

Three or More Completed Non-Shipping Seller Alerts
Check your list of cancelled orders to find cancelled NSS orders. You should be prepared to provide the following information to resolve each problem order.

  • Proof of Shipment – This includes the tracking number and website for package tracking.
  • Screenshot of Payment Refund – This includes refund receipts for fully or partially refunded orders.
  • Resolution Report from PayPal – Provide this report if you won a PayPal dispute for this order.
  • Further Relevant Information – This includes anything else of relevance to justify NSS removal.

Three or More Orders in NSS/NRS Status
The BrickLink Administration may revoke your selling privileges temporarily if you have three or more pending NSS/NRS alerts at any given time. Multiple instances of account suspension may result in the permanent revocation of your selling privileges.

How to Submit Files

Please wait until asked by an advisor before sending any documentation. A secure email address will be provided at that time.

Suspended store support

40 characters max
40 characters max
2,000 characters max