Store Suspended

You will be able to see the reason(s) your store has been suspended by visiting your MyBrickLink page.

Please do not open a Help Desk ticket until you can provide what is required to get your privileges reinstated based on the information below. Failure to provide this information will cause a significant delay in getting your privileges reinstated.

Three or More Completed Non-Shipping Seller Alerts
If you are unsure which orders were cancelled via NPB complaint, please check your list of cancelled orders.

You must provide the following information to resolve each problem order:

  • If the order has been shipped, the tracking number and website where it can be tracked.
  • If the order has been fully or partially refunded, please send a screenshot of the refund receipt.
  • If you won a PayPal dispute for this order, please also submit a copy of the Resolution Report from PayPal.
  • Any other relvant information or documents to qualify NSS removal.

Three or More Orders in NSS/NRS Status
BrickLink Administration may revoke your selling privileges temporarily if you have three or more pending NSS/NRS alerts at any given time. If you have not been temporarily suspended before, your privileges will be reinstated once all problem orders have been resolved. Multiple instances of account suspension may result in more serious penalties.

You must provide the following information to resolve each problem order:

  • If the order has been shipped, the tracking number and website where it can be tracked.
  • If the order has been fully or partially refunded, please send a screenshot of the refund receipt.
  • If you won a PayPal dispute for this order, please also submit a copy of the Resolution Report from PayPal.
  • Any other relvant information or documents to qualify NSS removal.

How to Submit Files

You will only be able to attach one file per ticket when contacting us via the Help Desk form. If you need to send more than one file, you may use your regular email client to open a ticket, rather than using the Help Desk form. Please send an email to customersupport@bricklink.com with your attachmentsIf you use an image hosting site, you may also send us direct file links.