Help Center: Problem Resolution

Buyer Privileges Revoked

You will be able to see the reason(s) your buyer privileges has been revoked by visiting your MyBrickLink page.

Please do not open a Help Desk ticket until you can provide what is required to get your privileges reinstated based on the information below. Failure to provide this information will cause a significant delay in getting your privileges reinstated.

Three or More Completed Non-Paying Buyer Penalties
If you are unsure which orders were cancelled via NPB complaint, please check your list of cancelled orders.

You must provide the following information to resolve each problem order:

  • A screenshot of the payment receipt. Please do not send PayPal Transaction IDs as we cannot look these up.
  • If you won a PayPal dispute for this order, please also submit a copy of the Resolution Report from PayPal.
  • Anything else of relevance to justify NPB removal.

Three or More Orders in Non-Paying Buyer Status

You must provide the following information to resolve each problem order:

  • A screenshot of the payment receipt. Please do not send PayPal Transaction IDs as we cannot look these up.
  • If you won a PayPal dispute for this order, please also submit a copy of the Resolution Report from PayPal.
  • Anything else of relevance to justify NPB removal.

How to Submit Files

You will only be able to attach one file per ticket when contacting us via the Help Desk form. If you need to send more than one file, you may use your regular email client to open a ticket, rather than using the Help Desk form. Please send an email to customersupport@bricklink.com with your attachmentsIf you use an image hosting site, you may also send us direct file links.
This document was last updated on Aug 9, 2017 15:46 by Admin_Jaclyn (27)