Problem with Order: Seller's Options

If there is a problem with an order, please try to resolve the problem with the buyer first.
Options on BrickLink:
  • Contact the Buyer - It is possible that the buyer is not receiving your emails. If you do not get a reply to an e-mail, contact the buyer using the My Messages system. Enter the order ID on the Contact Form and send the message. In your Outbox, you can see if the buyer has read your message.

  • Order Cancel Request - If you want to cancel the order after it was submitted and the reason is listed in the Order Cancellation Policy as a valid reason to cancel, you may file an Order Cancel Request. Neither the seller nor the buyer is penalized for cancelling an order via an Order Cancel Request. You can then cancel the order on the same page at any time after filing an Order Cancel Request.

  • Non-Paying Buyer Alert - You can file a Non-Paying Buyer Alert if the buyer has not responded. The NPB can be filed if at least 7 days have passed from the order date. If the buyer does not respond to the NPB, you can Cancel the Order one week after filing. If the buyer responds and the situation is still not resolved, you can cancel the order two weeks after filing. The buyer also has an option to accept the penalty, in which case you can cancel the order at any time.
  • Feedback - Post appropriate Feedback to the buyer.
Chargeback for Lost Packages:
If the buyer files a chargeback with their payment service for a lost package and receives their money back, then:
  • If a Non-Shipping Seller Alert is filed, BrickLink will remove it if the seller contacts BrickLink and provides proof of shipment.

  • If a Non-Paying Buyer Alert is filed, BrickLink will remove it if the buyer contacts BrickLink and provides proof they initially paid for the order.