| Type |
Member |
Date |
Order ID |
S/B |
Reply |
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| Complaint | JeroenNL (5) | Jun 20, 2022 | 19233953 | Seller | Reply | | Would NOT recommend. Bad seller. NO communication at all. Took a month to send |
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| Complaint | WendyVV (80) | Jun 16, 2022 | 19269121 | Seller | Reply | Bad communication, awaiting refund....my 1st negative :(
Reply: 2 days of no response? We don't all work 24/7?
Follow-Up: If it were only 2 days.. Got refunded, communication remains bad |
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| Complaint | Ibber70 (223) | Jun 6, 2022 | 18971973 | Seller | Reply | | Er skuffet over sælger, for sælger vil ikke svare på mail, har ikke fået pakken |
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| Complaint | ANDO95 (3580) | May 9, 2022 | 18797302 | Seller | Reply | It does not respond, it does not send. VERY BAD! Refunded by PayPal.
Reply: Order was returned, Buyer wanted to cancel, refunded. |
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| Complaint | gyuseoksim (64) | Apr 26, 2022 | 18749476 | Buyer | Reply | Rude and aggresive, terrible, deal at your own risk
Reply: Waiting for weeks on a delayed order? How am I to blame as a buyer? |
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| Complaint | GiuseppeDelBono (17) | Apr 6, 2022 | 18686645 | Seller | Reply | they do not respond to emails
Reply: Used a ofsite contact option, please use the bricklink msg service. Issue fixed! |
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| Complaint | SIMONSANTA (291) | Mar 1, 2022 | 18081659 | Seller | Reply | Sent me a faulty electric item. Said “Everyone makes mistakes.” Still no refund!
Reply: Ongoing paypal claim, buyer keeps rejecting my offers? How am i to blame? |
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| Complaint | diejoy (30) | Feb 18, 2022 | 17946893 | Seller | Reply | The seller has not send to me all the pieces...I paid all but I'm still waiting!
Reply: Impatient. Missing parts have already been shipped. Just some postal delays |
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| Complaint | wabrandy (-1) | Feb 7, 2022 | 18061837 | Seller | Reply | | Falsche Weiche gesendet,seit 25.01.messages email wahtsapp KEINE richtige Weiche |
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| Complaint | pasir (64) | Jan 25, 2022 | 17383629 | Seller | Reply | Won't recommend to trade with this seller
Reply: Some items wrong uploaded. Received a full refund for the order? |
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| Complaint | Deianira (310) | Jan 14, 2022 | 17639381 | Seller | Reply | | Shipped 30 days after payment, communicates about delays late/retroactively. |
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| Complaint | TomBooosten (9) | Jan 13, 2022 | 18011071 | Seller | Reply | Slow, expansive and extra paymentcosts
Reply: Shipped 5 days after payment? Shipping as you requested? |
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| Complaint | Adszabo (3) | Jan 12, 2022 | 17762732 | Seller | Reply | My order was posted only after two reminders, with two weeks delay after payment
Reply: I was in quarantine due to covid?? We notified you about this! |
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| Complaint | Rian88 (9) | Jan 11, 2022 | 17678981 | Seller | Reply | The latest shipping & communication I've ever experienced. Plus, 2 missing parts
Reply: Buyer keeps adding items for close to 5 weeks total? Shipped within 6 days |
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| Complaint | rasmuslys (200) | Jan 10, 2022 | 17330982 | Seller | Reply | | Never recived the package, seller don´t reply on messages |
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| Complaint | Huijbert (360) | Dec 29, 2021 | 17770465 | Seller | Reply | Order 04122021 Received 29122021
Reply: revenge feedback, sad buyer! |
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| Complaint | Huijbert (360) | Dec 20, 2021 | 17640105 | Seller | Reply | Took a klong time to Sent, New order the Same Answer NSS? What is that?
Reply: Unfair review about another order? Also you are the one that opens a NSS?Not me? |
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| Complaint | Max99 (38) | Dec 10, 2021 | 17624541 | Seller | Reply | My order took very long to arive, the seller did not inform me abbout the delays
Reply: Received an email with full explanation! Maybe check mailbox once in a while?
Follow-Up: the reoccuring negative feedback about comunication, maybe indicate a trend.. |
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| Complaint | M151 (32) | Dec 9, 2021 | 17678931 | Seller | Reply | 23 nov besteld en betaald op 2 dec excusus nog niet verzonden op 9 dec ontvangen
Reply: Noted before about the delays. Shipped 3rd of dec. Postal delays I can not avoid |
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| Complaint | DNW (5) | Dec 7, 2021 | 17677332 | Seller | Reply | 14 days after payment, no shipmnet, silence. Frauder and time waster
Reply: No contact at all? Tracking is ready, will post tomorrow at the office. |
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| Complaint | tmuphysician (120) | Dec 1, 2021 | 16965186 | Seller | Reply | Paid for tracking but not given. Poor communication even sent NSS twice !!
Reply: NSS removed by moderator. Lying custommer, All info was clear! |
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| Complaint | Gnutt (201) | Nov 23, 2021 | 17304693 | Seller | Reply | Poor communication, badly wrapped, quality not as stated. Sorry.
Reply: Items were used? not new! Paid 2x shipping, buyer refused to pick up? Terrible! |
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| Complaint | Rui_Sousa (53) | Nov 9, 2021 | 17307592 | Seller | Reply | | Sold incomplete set, unfortunately I do not recommend this seller! |
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| Complaint | NilsvN (109) | Oct 22, 2021 | 17214123 | Seller | Reply | | Eternal shipping (1 mo), no contact, only ships bcs NSS threat, worst exp for me |
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| Complaint | Snoopy34497 (7106) | Oct 22, 2021 | 17379507 | Buyer | Reply | bad communication, threatens and does not stick to the truth
Reply: Just asked for a VAT free invoice, seller sold the items twice and blames buyer? |
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| Complaint | GCarnaghi (49) | Oct 12, 2021 | 17054242 | Seller | Reply | DON'T BUY IN THIS SHOP: ordered on 31/08, payed on 01/09, never received yet!!!!
Reply: Tracking shows it is received 9 days after shipment? Unfortunate buyer... |
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| Complaint | andreamagnolfi (77) | Sep 29, 2021 | 17055893 | Seller | Reply | | No shipment after 29 days for a 167€ order. Also bad comunication |
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| Complaint | innerchild (813) | Sep 24, 2021 | 16596045 | Seller | Reply | Fraudster. Never buy from this store. Seller did insurance fraud. PayPal refund
Reply: Buyer has all items + my money, who is the scammer here? |
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| Complaint | Aceymace (31) | Sep 23, 2021 | 17071143 | Seller | Reply | Missing pieces, no response
Reply: Buyer never contacted me. |
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| Complaint | Svetlio78 (35) | Aug 12, 2021 | 16003683 | Seller | Reply | the item did not resieve seller not give my money back
Reply: Showed proof of shipment, lost the paypal claim? Unfair review! |
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| Complaint | Vwtech (8) | Jul 4, 2021 | 16170572 | Seller | Reply | Communication is difficult. After more than 2 months it is delivered complete
Reply: Mistakes were made on both ends, all got fixed / re-delivered! |
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| Complaint | dvdhayadi (255) | May 12, 2021 | 14836974 | Seller | Reply | Never buying again from this seller. Be aware.
Reply: Buys damaged items, clearly stated and priced accordingly. Read before purchase?
Follow-Up: All of the instructions in store in bad condition. Be aware. Seller is a liar. |
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| Complaint | blindlight (1) | May 8, 2021 | 14988344 | Seller | Reply | I received the package after more than 4 months because wrong shipping address
Reply: Package is received 9th of feb? On your adress? 8 days after shipment?
Follow-Up: False! Ordered the 25 December! And got 8 May because wrong address. |
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| Complaint | Thomsson88 (16) | Apr 21, 2021 | 14821570 | Seller | Reply | False advertisement minifigure. Not soloved in 5 months. Dont reccomend seller.
Reply: Offered a full refund on the figure and shipping! Buyer never shipped it back! |
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| Complaint | Totucz86 (15) | Apr 16, 2021 | 15867396 | Seller | Reply | SELLER TO AVOID !!! ETERNAL SHIPPING TIMES! SHIP AFTER 20 DAYS AND THREATEN!
Reply: Shipped 4 days after payment, stuck at the italian post office? Not my mistake. |
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| Complaint | bb582996 (149) | Nov 14, 2020 | 14410564 | Seller | Reply | Item not arrived
Reply: Lies! Buyer states order was received! WE HAVE PROOF OF THIS! |
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| Complaint | LegoLars (278) | Nov 11, 2020 | 13763099 | Seller | Reply | Items never received. Communication is impossible.Got refunded by PayPal. Avoid!
Reply: Package got lost. PostNL Claim is still ongoing! NO PATIENCE! |
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| Complaint | Rolandleni (11) | Oct 12, 2020 | 14055939 | Seller | Reply | Much problems with shipment ..awfull comunication
Reply: Tracking send day after shipment! Not any msgs received! Lier! |
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| Complaint | bb1836821 (-1) | Aug 19, 2020 | 13915459 | Seller | Reply | Had to insist to get tracking info. Set is missing the spare parts. Rude.
Reply: We NEVER add spare parts, as described! And WE ARE ON HOLIDAY?? |
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| Complaint | cheeky.monkey (3968) | Aug 11, 2020 | 13846381 | Seller | Reply | NOT NICE TO DEAL WITH 100% COMPLETE 5 BITS MISSING REFUSE TO PAY £5 COMPENSATION
Reply: Offer 5 euro's (price of parts 1.60€) buyer complains for more! |
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| Complaint | Merlin (64) | Jan 4, 2020 | 12100423 | Seller | Reply | 20% for Shipping etc.- for sure of Reason - Beta-Products I have got!
Reply: Costs as advertised! NO contact at all about purchase? No idea whats wrong! |
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| Complaint | George (2684) | Sep 24, 2019 | 11637851 | Seller | Reply | Replies on our neutral with a neutral. Dirty parts taped to bottom of box!
Reply: Unfair buyer! Sorry we choose to save the environment! Changes feedback! Unfair! |
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| Complaint | Glodos (32) | Mar 14, 2019 | 10715862 | Seller | Reply | still not recieved. The instruction is still for sale in owners shop! SCAMMER
Reply: Not insured! Package is shipped! We had 3 in stock not just one! DONT LIE! |
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| Complaint | supersebbe (344) | Mar 12, 2019 | 10575218 | Seller | Reply | Ordered 5 items. One missing, one very dirty. Promised refund, never happened.
Reply: Seller never responded when I asked for PayPal address! We wanted to refund!
Follow-Up: You have received my address, as you have responded to my mails. Unbelievable! |
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| Complaint | cobber (15) | Feb 26, 2019 | 10593708 | Seller | Reply | BEWARE! Does not check sets. Blames you if something is missing. Rude!
Reply: Buys used/very used! Complains about small damages. 2 miss bricks offered refund |
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| Complaint | Davy1979 (371) | Feb 13, 2019 | 10489911 | Seller | Reply | some parts were damaged, no compensation or new shipment after 3 weeks
Reply: We were 3 weeks on a holiday! Everything got refunded after this!! |
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| Complaint | Ben15 (139) | Feb 6, 2019 | 10547676 | Seller | Reply | Ignores pics requests: yellowed parts, bitemarks in sets, missing pages on inst.
Reply: Never received request. Offered refund! NO RESPONSE! |
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| Complaint | legotrein1 (116) | Jan 5, 2019 | 10406116 | Seller | Reply | Slecht verpakt, ernstige gebruiksporen, matige communicatie over verzending
Reply: Ordered used parts! Did not ask pictures! Shipping in enveloppe box like always! |
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| Complaint | So4was (59) | Apr 11, 2018 | 9227569 | Seller | Reply | The package arrived very late and the articles are broken!
Reply: Shipped friday, arived in 3 working days? Also packaging was good, buyers risk. |
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| Complaint | bb28389 (44) | Mar 29, 2018 | 9198862 | Seller | Reply | Received heavy yellowed parts which are unusable, bought as in good condition...
Reply: Bought in used / good condition, Colouring was just a little. Offered refund. |
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