| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | thing294 (40) | Sep 11, 2021 | 16860044 | Seller | Did not recieve items. They shipped to unrelated address. No response from them
Reply: Customer sent email to wrong email address. Turnabout is fair play. |
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| Complaint | HamChuck68 (29) | Aug 30, 2021 | 16798682 | Seller | Never heard from the seller. Total waste of time.
Reply: ¯\_(ツ)_/¯ |
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| Complaint | Legolover6093 (197) | Aug 30, 2021 | 16392788 | Seller | Did not receive item I ordered. told me they were out when the 1 left in stock.
Reply: Inventory mistakes happen. We are not perfect. |
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| Complaint | djfhiker123 (107) | Aug 29, 2021 | 16890988 | Seller | Order missing parts. Emailed seller several times without a response.
Reply: Owner & wife don't care about customers, just about taking your money. |
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| Complaint | iprice (1245)  | Aug 27, 2021 | 16814722 | Seller | Waited 20+ days, still not shipped. Very poor communication. Terrible service.
Reply: Owner doesn't pay employees so they quit and he had to do it himself. |
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| Complaint | JP_Nichts (46) | Jul 15, 2021 | 16625400 | Seller | Order was missing parts. Have not recieved a respones from seller about issue
Reply: Our response: we don't care. |
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| Complaint | ChiroMan732 (35) | Apr 25, 2021 | 16084955 | Seller | missing pieces
Reply: We are happy to fix any mistakes with the order if you message us first |
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| Complaint | Kenida (37) | Mar 25, 2021 | 15826357 | Seller | Sent wrong color item. Failed to respond to message to resolve issue.
Reply: We definitely replied & fixed the issue. Buyer even replied & apologized to us. |
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| Complaint | bb1710943 (17) | Jan 3, 2021 | 14888654 | Seller | I ordered over 500 pieces. I only received around 225 a month later
Reply: Refunded for all missing parts. Shipping took 15 days during Christmas season. |
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| Complaint | huntermmm17 (688) | Sep 13, 2020 | 14165336 | Seller | One of the torsos came in cracked. Seller didn’t mention in description,
Reply: Sorry, we're happy to replace/refund any damaged pieces if you message us. |
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| Complaint | memappm_gmail (165) | Jul 20, 2020 | 13779827 | Seller | Ordered something I needed badly & 3 days later canceled. Got refund but SUCKS
Reply: Lost items moving to new shop. Looked for them all weekend. Refunded. Sorry. |
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| Complaint | moclego (385) | Sep 1, 2019 | 11519214 | Seller | Never answer to my email. Lot of error on my order :(
Reply: Answered email same day offering solutions; never replied to us. 32 cents error |
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| Complaint | csmula (69) | Jul 6, 2019 | 11022728 | Seller | very bad the wrong parts were there
Reply: Customer was sent one incorrect piece & was refunded for it |
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| Complaint | juanpaolo (367) | Apr 19, 2019 | 10920986 | Seller | 44usd supplémentaire à la réception....
Reply: We are not and can not be responsible for Customs Fees, as stated in our terms. |
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| Complaint | bb1155093 (21) | Apr 14, 2019 | 10919617 | Seller | I'm missing two pieces from my order. Two 1x1 plates in trans clear black
Reply: If there's a problem with your order please message us and we'll fix it |
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| Complaint | _scott_ (192) | Mar 26, 2019 | 10654333 | Seller | shorted me on my order, then gave me the run around for weeks, refused to refund
Reply: Missing piece and tracking number were promptly sent to buyer. |
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| Complaint | Crazy_4_Brix (256) | Mar 23, 2019 | 10322856 | Seller | POOR Packing, rare & expensive parts exposed upon arrival thru bubble wrap
Reply: Packed safely but post office destroyed the package. Not our fault. Sorry. |
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| Complaint | JesseReiners (88) | Mar 12, 2019 | 10651832 | Seller | Seller sent 20 pieces that weren't the right color and doesn't communicate well.
Reply: Reply took longer b/c we were on vacation. Sent correct color at our expense. |
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| Complaint | pjf1000 (134) | Jan 31, 2019 | 10315483 | Seller | Never Received parts, lost in the mail. Unfortunate.
Reply: Blame the post office not us. Next time buy the optional insurance. |
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| Complaint | Starwars4ever (27) | Sep 1, 2018 | 9699022 | Seller | Terrible seller, took forever to respond, and sold parts they didn't have
Reply: Over 1.5 million parts in inventory, it will be off from time to time. Sorry. |
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| Complaint | gijoseph25b (725) | Aug 31, 2018 | 9837813 | Seller | Never shipped my package and never responded to my messages! terrible.
Reply: Angrily requested refund 48.5 hours after payment. |
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| Complaint | Rasmussen410 (150) | Aug 24, 2018 | 9777332 | Seller | Never shipped my package and never responded to my messages! terrible.
Reply: Here's a response: you're not telling the truth. |
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| Complaint | minifig.only (431) | Apr 15, 2018 | 9198437 | Seller | NSS completed. Worst store on Bricklink.
Reply: Filed NSS after 5 business days. Refunded for order but demanded we ship anyway. |
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| Complaint | Brickhead79 (44) | Apr 14, 2018 | 9020082 | Seller | | 7 weeks to not finish an order. Sold parts they don't have! |
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| Complaint | piratemania7 (170) | Mar 30, 2018 | 9154237 | Seller | Awful Awful company, do not buy from them. Horrible pieces!!!!
Reply: Used means used, not new. |
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| Complaint | T.Bricks (921) | Jan 26, 2018 | 8831460 | Seller | | Many wrong parts, colors, one very damaged. Replaced some, ignored the rest. |
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| Complaint | marcvnfl (520) | Jan 21, 2018 | 8761895 | Seller | | Unreliable seller. Sent incomplete order (2nd time) Did not replace or refund |
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| Complaint | dunjan (177) | Jan 21, 2018 | 8790352 | Seller | Had to pay for customs on top of delivery
Reply: Blame your government, not us. |
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| Complaint | Builders (4967) | Jan 12, 2018 | 8798509 | Seller | Took 2 weeks for seller to respond & then they didn't have the parts I paid for.
Reply: A few weeks of holidays, illness, and weather set us behind, sincere apologies. |
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| Complaint | PCBrickStore (1261) | Dec 17, 2017 | 8618363 | Seller | | Missing Items, Terrible Communication, No Resolution after a month! Never Again! |
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| Complaint | bb52932 (531) | Dec 13, 2017 | 8572736 | Seller | | missing a couple of parts emailed them twice never did get them |
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| Complaint | automatyk1 (812) | Nov 26, 2017 | 8488032 | Seller | | 1 month later still waiting for refund for missing part. BUYER BEWARE. |
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| Complaint | bb921951 (3) | Nov 18, 2017 | 8091583 | Seller | terrible
Reply: ??? Order was invoiced, paid, shipped and received. No email about any issue. |
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| Complaint | dtissler (10) | Sep 2, 2017 | 8270516 | Seller | Parts missing, Wrong parts shipped, No response from seller when e-mailed
Reply: Emailed Friday afternoon, left FB Saturday morning. Your email is coming. |
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| Complaint | tfbs (3043) | Aug 17, 2017 | 8163522 | Seller | | 2nd time misplaced entire order. Weeks & much $ lost. Won't be back. |
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| Complaint | mrutigliano (65) | Jul 22, 2017 | 8131514 | Seller | | they overcharge for shipping and took almost 2 weeks to receive |
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| Complaint | thilli (70) | Jul 17, 2017 | 8133002 | Seller | | Several pieces had bite marks/scratches, some warning would've been appreciated. |
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| Complaint | Tortillaria (41) | Jul 10, 2017 | 8094350 | Seller | | I recieved sun damaged, misshapen, and knock off parts. Not reccomended. |
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| Complaint | SpeedyBrix (96) | Jun 22, 2017 | 7936045 | Seller | | Good items, but i bought something that didnt look like in the picture |
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| Complaint | bigdaddy510 (62) | Jun 16, 2017 | 7996413 | Seller | | Don't expect a complete order Seller sends incomplete order. Poor communications |
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| Complaint | TheMuffnMan (30) | Jun 13, 2017 | 7831332 | Seller | | Sent incorrect colored parts and has ignored multiple emails to correct. |
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| Complaint | bb670814 (3) | May 17, 2017 | 7908612 | Seller | | Ordered on the 8th, paid on the 9th, no ship on the 17th. Poor communications. |
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| Complaint | Bricktree119 (52) | Apr 4, 2017 | 7744860 | Seller | | Shipping not timely. Some pieces dirty or chipped/chewed |
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| Complaint | jonsogel2fun (6492) | Mar 19, 2017 | 7591339 | Seller | | poor communication, sent wrong part did not ship it like he said he would |
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| Complaint | ChumbleSpuzz (66) | Feb 25, 2017 | 7423587 | Seller | | Bad communication. Missing pieces took weeks to ship. Completed after 1 month. |
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| Complaint | surfcandy (10) | Jan 26, 2017 | 7390296 | Seller | | Worst seller.Short part count doesn't send mistakes and dirty Legos. |
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| Complaint | bharpold (34) | Jan 4, 2017 | 6970246 | Seller | | Took 10+ days to ship, order was complete, communication was poor. |
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| Complaint | bb702711 (291) | Dec 3, 2016 | 6928708 | Seller | | Only 75% sent orders |
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| Complaint | BLUSER_776217 (2) | Sep 24, 2016 | 6896854 | Seller | | I never recieved this delivery. I guess it's up to me to find out why. |
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| Complaint | brick_guard (140) | Jul 3, 2016 | 6396687 | Seller | | Some of the Lego was gunky and mistreated |
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