| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | joojoo5798 (61) | Aug 5, 2021 | 16768701 | Seller | Extremely slow shipper. Covid excuse. Never buy from seller again. Reply: We had our delay mentioned with a message on our home page |
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| Complaint | SuperSirLink (180) | Aug 4, 2021 | 16803286 | Seller | bad communication, and no shipping after 10 days, operates second storefront Reply: We had our delay mentioned with a message on our home page |
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| Complaint | Vaderfan1 (15) | Aug 3, 2021 | 16752135 | Seller | Bad seller. Store policy 3 days to ship. 10 days total. Took 15. No communicatio Reply: We had our delay mentioned with a message on our home page |
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| Complaint | AdamGietz (135) | Aug 3, 2021 | 16778378 | Seller | The delay in shipping is a bad buyer experience and I would not shop here again. Reply: We had our delay mentioned with a message on our home page |
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| Complaint | pandaferret (11) | Jul 29, 2021 | 16747591 | Seller | extremely slow to ship, poor communication Reply: Delay mentioned in terms and we communicated with buyer. |
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| Complaint | Guardian_bear (204) | Jul 26, 2021 | 16730171 | Seller | Sent mssg@5days,said ship w/i10 days.USPS still waiting on order. Bye! Reply: We have shipped. Buyer missed shipping info. |
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| Complaint | Trevornail (119) | Jul 10, 2021 | 16640632 | Seller | Took 9 days to even bring package to usps. Had to message Reply: Unfortunately this buyer did not read our shipping terms |
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| Complaint | jtfisher1216 (72) | Jun 21, 2021 | 16526926 | Seller | Still hasn't shipped. Said they would ship two days ago. Bought somewhere else Reply: We have shipped. Buyer missed shipping info. |
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| Complaint | Vitruvius1951 (56) | Jun 1, 2021 | 16369814 | Seller | Minifigures did not come with any accessories. Reply: That's correct. We mention they come without accessories. MINIFIG ONLY |
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| Complaint | LeggAnimations (23) | May 19, 2021 | 16190127 | Seller | Terms stated it would take 5-10 business days to arrive, actually took 14. Reply: Usps had a scanning delay. We mentioned this to you with a message |
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| Complaint | BuildsByJude (8) | May 18, 2021 | 16297469 | Seller | Its been a week and still hasnt shipped. Very disappointed but parts might be ok Reply: Buyer missed store terms with mentioned shipping time 5-10 workdays |
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| Complaint | debarhere (441) | May 5, 2021 | 16138549 | Seller | $5.90 to ship 16 pieces. 8 days before items shipped. Never again. Reply: Buyer received invoice with mentioned shipping costs. Buyer decided to buy Follow-Up: I asked for cost and was NEVER told. You didn't answer emails. HORRIBLE |
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| Complaint | GoldenSadie (7) | Apr 17, 2021 | 15903419 | Seller | Received a misprinted item, attempted to contact seller and wasn't responded to. Reply: Never received a message from buyer |
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| Complaint | jdkaet (65) | Apr 13, 2021 | 15976732 | Seller | Took 8 days to even ship the order. Unhelpful with updates and poor communicatio Reply: Buyer missed store terms with mentioned shipping time 5-10 workdays |
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| Complaint | daddys_9eleven (12) | Mar 16, 2021 | 15624098 | Seller | Printed shipping label the day I paid, mailed package 2 WEEKS later. Reply: We shipped 3 workdays after printing label. As mentioned in terms |
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| Complaint | Seasian87 (557) | Mar 12, 2021 | 15620756 | Seller | Terrible. Didnt ship for over 2 weeks. Had to file NSS for them to ship Reply: We shipped immediately. There were problems at Usps. |
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| Complaint | fewqavd (12) | Mar 7, 2021 | 15555046 | Seller | Wrong parts delivered, 5 days later no response from seller. Reply: Buyer did not contacted us. Please let us know what you miss? |
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| Complaint | cjensen (6) | Mar 3, 2021 | 15365298 | Seller | Shipping took forever and customer service was terrible. Reply: we do not understand this feedback. We had a good and polite conversation. |
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| Complaint | ronnierrl356 (7) | Feb 9, 2021 | 15370410 | Seller | Billing is confusing, shipping is slow, no separate package, did get all pieces. Reply: Buyer did not read store and shipping terms before he ordered. |
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| Complaint | bb2005703 (1) | Feb 8, 2021 | 15196669 | Seller | Did not separate parts, just threw them in the bag. 2 week shipping for domestic Reply: We explain we use seperate zip bags for 20 lots or more from the same item. Follow-Up: Regardless, multiple of same complaint. Adapt or lose business. Not smart. |
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| Complaint | ecobee (16) | Feb 6, 2021 | 15067011 | Seller | late shipping, one missing part Reply: Buyer missed shipping time in terms and never mentioned missing piece |
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| Complaint | Amv364 (2) | Feb 1, 2021 | 15197264 | Seller | | Ordered on Jan 16 received Feb 1st status said shipped for 2weeks but wasn't |
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| Complaint | thomas.vaeth (212) | Jan 31, 2021 | 15177392 | Seller | Received incorrect order. Did not bother to respond to 3 emails or PayPal case. Reply: Buyer did not sent a message to us in BL. We did not receive any message |
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| Complaint | bb2036726 (4) | Jan 27, 2021 | 15153013 | Seller | Been 2 weeks since ordering and have not received. No response from seller. :( Reply: Never received any message of this buyer in BL. |
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| Complaint | SimpsonBricks (80) | Jan 19, 2021 | 15007885 | Seller | was unable to pay and never got a responce to any of my 5 emails to seller Reply: Buyer received reply and new invoices. But never paid |
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| Complaint | rockett723 (144) | Jan 14, 2021 | 15001422 | Seller | Took a very long time to get here as well as I had missing pieces in my order. Reply: Buyer never contacted us about missing pieces. |
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| Complaint | TurboVoltaic (168) | Jan 14, 2021 | 15082165 | Seller | all new parts shipped in one unsealed bag, loose in box, including chrome gold. Reply: We explain we use seperate zip bags for 20 lots or more from the same item. |
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| Complaint | rskamen (132) | Jan 7, 2021 | 14997228 | Seller | Over 1,000 pieces just dumped into 3 large plastic bags. Absolutely unacceptable Reply: We explain we use seperate zip bags for 20 lots or more from the same item. |
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| Complaint | SoonAfterNoon (27) | Jan 2, 2021 | 14896283 | Seller | Three weeks since my order & still not received. Reply: Postal delays at usps due to COVID-19. We are looking into it. |
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| Complaint | Afol01 (124) | Dec 20, 2020 | 14888314 | Seller | STAY AWAY, STOLE MY MONEY, MULTIPLE MESSAGES.I HAVE PROOF!!!! THIEF!!!!!!!!!! Reply: Customer paid manual not with the provided link. Customer received a refund. |
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| Complaint | comicalo (95) | Dec 1, 2020 | 14682166 | Seller | Didn’t respond to message. Took weeks to get it in the mail. Reply: Buyer did not sent a message in BL and shipping time is mentioned in terms. |
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| Complaint | porty88 (52) | Nov 22, 2020 | 14652664 | Seller | Order placed 7 days ago and he hasn’t even shipped yet Reply: Buyer missed our shipping info. There we mention how long we need. |
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| Complaint | porty88 (52) | Nov 22, 2020 | 14645074 | Seller | Absolutely terrible shipping speed Reply: Buyer missed our shipping info. There we mention how long we need. |
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| Complaint | Hdhntr23 (97) | Nov 20, 2020 | 14539206 | Seller | Had to ask 11 days after about shipment. Then it took 4 more days to ship. Reply: Buyer missed our shipping info. There we mention how long we need. |
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| Complaint | tracetopher (1291) | Sep 26, 2020 | 12799723 | Seller | A few issues, but they fixed it. But then they blocked me! Seriously? Not cool. Reply: Buyer is not blocked. |
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| Complaint | dinolaurelo (30) | Sep 13, 2020 | 13954515 | Seller | Seller cancelled bec of my address despite sucessfully sending 1 a week before. Reply: Buyers Paypal address is in the Philippines.We only ship to an US PayPal addres |
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| Complaint | SteveDJ (567) | Sep 8, 2020 | 13940495 | Seller | Adds Tax (but as Addl Fee), ignores Tax Waiver certs. 4x cust now won't be bac Reply: Buyer missed terms about sales tax. We offered to cancel order |
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| Complaint | dracula25 (191) | Sep 4, 2020 | 14125984 | Seller | verkaeufer sendet mir keine rechnung, hat keine lust um geld zu verdienen Reply: Buyer missed his invoice in his messages section invoices. |
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| Complaint | bb1830703 (29) | Aug 14, 2020 | 13972784 | Seller | Said that I still own him money even when I already paid him Reply: Customer must confuse us with another seller. We never told him he ows us money |
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| Complaint | bb1702564 (43) | Aug 14, 2020 | 13810863 | Seller | Provided shipping address but Seller choses to use wrong paypal address Reply: Buyer used an invalid PayPal address. Did not read our terms |
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| Complaint | jgriffin83 (25) | Aug 14, 2020 | 13888635 | Seller | | Sent to diff address from Order and Invoice. No help. Slow. Worst BL Exp. |
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| Complaint | bherndon (4) | Jul 25, 2020 | 13611468 | Seller | Missing pieces from the order, incorrect colors, slow delivery. Reply: customer did not sent us a message. We would happy to solve. |
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| Complaint | jldragon46 (12) | Jul 25, 2020 | 13754709 | Seller | Took ages for him to ship it out Reply: Missed our message on home .Order processing and delivery is slower due COVID-19 |
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| Complaint | Bobbygonewild (156) | Jul 20, 2020 | 13645699 | Seller | Items were perfect, but shipping time gets worse and worse with each order. Reply: Missed our message on home .Order processing and delivery is slower due COVID-19 |
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| Complaint | Detroiter313 (31) | Jul 18, 2020 | 13611619 | Seller | 1 wrong part and will have to wait a while to get a replacement in bc of COVID Reply: We replaced. Long shipping time and problems were because of the COVID-19 delays |
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| Complaint | bb1707764 (1) | Jul 9, 2020 | 13037682 | Seller | Incomplete Order, 6 weeks later back order STILL incomplete, refund refused Reply: No message from buyer received. If we made a mistake we always solve it. |
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| Complaint | DanicaT92 (7) | Jul 9, 2020 | 13587254 | Seller | Did not respond to email address they provided. One figure appears damaged. Reply: We sent a message to buyer to resolve issue. received no reply yet |
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| Complaint | philip33 (774) | Jul 7, 2020 | 13600770 | Seller | Don’t spend over $100. You won’t get free shipping. Beware of this store. Reply: For an order with a total amount over $100 you always receive free shipping. |
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| Complaint | philip33 (774) | Jul 7, 2020 | 13557359 | Seller | After 8 emails no response. I had to google their other company name to get rep Reply: Mail went into spambox We mention in terms contact us in BL messages system |
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| Complaint | venomsailor (901) | Jul 4, 2020 | 13550314 | Seller | Extremely slow shipping Reply: Mentioned in our terms we have a delay because of the COVID-19 |
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