| Type |
Member |
Date |
Order ID |
S/B |
Reply |
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| Complaint | Guardian_bear (204) | Jul 26, 2021 | 16730171 | Seller | Reply | Sent mssg@5days,said ship w/i10 days.USPS still waiting on order. Bye! Reply: We have shipped. Buyer missed shipping info. |
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| Complaint | Trevornail (119) | Jul 10, 2021 | 16640632 | Seller | Reply | Took 9 days to even bring package to usps. Had to message Reply: Unfortunately this buyer did not read our shipping terms |
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| Complaint | jtfisher1216 (72) | Jun 21, 2021 | 16526926 | Seller | Reply | Still hasn't shipped. Said they would ship two days ago. Bought somewhere else Reply: We have shipped. Buyer missed shipping info. |
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| Complaint | Vitruvius1951 (56) | Jun 1, 2021 | 16369814 | Seller | Reply | Minifigures did not come with any accessories. Reply: That's correct. We mention they come without accessories. MINIFIG ONLY |
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| Complaint | LeggAnimations (23) | May 19, 2021 | 16190127 | Seller | Reply | Terms stated it would take 5-10 business days to arrive, actually took 14. Reply: Usps had a scanning delay. We mentioned this to you with a message |
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| Complaint | BuildsByJude (8) | May 18, 2021 | 16297469 | Seller | Reply | Its been a week and still hasnt shipped. Very disappointed but parts might be ok Reply: Buyer missed store terms with mentioned shipping time 5-10 workdays |
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| Complaint | debarhere (441) | May 5, 2021 | 16138549 | Seller | Reply | $5.90 to ship 16 pieces. 8 days before items shipped. Never again. Reply: Buyer received invoice with mentioned shipping costs. Buyer decided to buy Follow-Up: I asked for cost and was NEVER told. You didn't answer emails. HORRIBLE |
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| Complaint | GoldenSadie (7) | Apr 17, 2021 | 15903419 | Seller | Reply | Received a misprinted item, attempted to contact seller and wasn't responded to. Reply: Never received a message from buyer |
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| Complaint | jdkaet (65) | Apr 13, 2021 | 15976732 | Seller | Reply | Took 8 days to even ship the order. Unhelpful with updates and poor communicatio Reply: Buyer missed store terms with mentioned shipping time 5-10 workdays |
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| Complaint | daddys_9eleven (12) | Mar 16, 2021 | 15624098 | Seller | Reply | Printed shipping label the day I paid, mailed package 2 WEEKS later. Reply: We shipped 3 workdays after printing label. As mentioned in terms |
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| Complaint | Seasian87 (557) | Mar 12, 2021 | 15620756 | Seller | Reply | Terrible. Didnt ship for over 2 weeks. Had to file NSS for them to ship Reply: We shipped immediately. There were problems at Usps. |
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| Complaint | fewqavd (12) | Mar 7, 2021 | 15555046 | Seller | Reply | Wrong parts delivered, 5 days later no response from seller. Reply: Buyer did not contacted us. Please let us know what you miss? |
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| Complaint | cjensen (6) | Mar 3, 2021 | 15365298 | Seller | Reply | Shipping took forever and customer service was terrible. Reply: we do not understand this feedback. We had a good and polite conversation. |
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| Complaint | ronnierrl356 (7) | Feb 9, 2021 | 15370410 | Seller | Reply | Billing is confusing, shipping is slow, no separate package, did get all pieces. Reply: Buyer did not read store and shipping terms before he ordered. |
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| Complaint | bb2005703 (1) | Feb 8, 2021 | 15196669 | Seller | Reply | Did not separate parts, just threw them in the bag. 2 week shipping for domestic Reply: We explain we use seperate zip bags for 20 lots or more from the same item. Follow-Up: Regardless, multiple of same complaint. Adapt or lose business. Not smart. |
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| Complaint | ecobee (16) | Feb 6, 2021 | 15067011 | Seller | Reply | late shipping, one missing part Reply: Buyer missed shipping time in terms and never mentioned missing piece |
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| Complaint | Amv364 (2) | Feb 1, 2021 | 15197264 | Seller | Reply | | Ordered on Jan 16 received Feb 1st status said shipped for 2weeks but wasn't |
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| Complaint | thomas.vaeth (212) | Jan 31, 2021 | 15177392 | Seller | Reply | Received incorrect order. Did not bother to respond to 3 emails or PayPal case. Reply: Buyer did not sent a message to us in BL. We did not receive any message |
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| Complaint | bb2036726 (4) | Jan 27, 2021 | 15153013 | Seller | Reply | Been 2 weeks since ordering and have not received. No response from seller. :( Reply: Never received any message of this buyer in BL. |
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| Complaint | SimpsonBricks (80) | Jan 19, 2021 | 15007885 | Seller | Reply | was unable to pay and never got a responce to any of my 5 emails to seller Reply: Buyer received reply and new invoices. But never paid |
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| Complaint | rockett723 (144) | Jan 14, 2021 | 15001422 | Seller | Reply | Took a very long time to get here as well as I had missing pieces in my order. Reply: Buyer never contacted us about missing pieces. |
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| Complaint | TurboVoltaic (168) | Jan 14, 2021 | 15082165 | Seller | Reply | all new parts shipped in one unsealed bag, loose in box, including chrome gold. Reply: We explain we use seperate zip bags for 20 lots or more from the same item. |
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| Complaint | rskamen (132) | Jan 7, 2021 | 14997228 | Seller | Reply | Over 1,000 pieces just dumped into 3 large plastic bags. Absolutely unacceptable Reply: We explain we use seperate zip bags for 20 lots or more from the same item. |
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| Complaint | SoonAfterNoon (27) | Jan 2, 2021 | 14896283 | Seller | Reply | Three weeks since my order & still not received. Reply: Postal delays at usps due to COVID-19. We are looking into it. |
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| Complaint | Afol01 (124) | Dec 20, 2020 | 14888314 | Seller | Reply | STAY AWAY, STOLE MY MONEY, MULTIPLE MESSAGES.I HAVE PROOF!!!! THIEF!!!!!!!!!! Reply: Customer paid manual not with the provided link. Customer received a refund. |
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