| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | Seasian87 (557) | Mar 12, 2021 | 15620756 | Seller | Terrible. Didnt ship for over 2 weeks. Had to file NSS for them to ship Reply: We shipped immediately. There were problems at Usps. |
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| Complaint | fewqavd (12) | Mar 7, 2021 | 15555046 | Seller | Wrong parts delivered, 5 days later no response from seller. Reply: Buyer did not contacted us. Please let us know what you miss? |
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| Complaint | cjensen (6) | Mar 3, 2021 | 15365298 | Seller | Shipping took forever and customer service was terrible. Reply: we do not understand this feedback. We had a good and polite conversation. |
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| Complaint | ronnierrl356 (7) | Feb 9, 2021 | 15370410 | Seller | Billing is confusing, shipping is slow, no separate package, did get all pieces. Reply: Buyer did not read store and shipping terms before he ordered. |
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| Complaint | bb2005703 (1) | Feb 8, 2021 | 15196669 | Seller | Did not separate parts, just threw them in the bag. 2 week shipping for domestic Reply: We explain we use seperate zip bags for 20 lots or more from the same item. Follow-Up: Regardless, multiple of same complaint. Adapt or lose business. Not smart. |
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| Complaint | ecobee (16) | Feb 6, 2021 | 15067011 | Seller | late shipping, one missing part Reply: Buyer missed shipping time in terms and never mentioned missing piece |
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| Complaint | Amv364 (2) | Feb 1, 2021 | 15197264 | Seller | | Ordered on Jan 16 received Feb 1st status said shipped for 2weeks but wasn't |
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| Complaint | thomas.vaeth (212) | Jan 31, 2021 | 15177392 | Seller | Received incorrect order. Did not bother to respond to 3 emails or PayPal case. Reply: Buyer did not sent a message to us in BL. We did not receive any message |
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| Complaint | bb2036726 (4) | Jan 27, 2021 | 15153013 | Seller | Been 2 weeks since ordering and have not received. No response from seller. :( Reply: Never received any message of this buyer in BL. |
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| Complaint | SimpsonBricks (80) | Jan 19, 2021 | 15007885 | Seller | was unable to pay and never got a responce to any of my 5 emails to seller Reply: Buyer received reply and new invoices. But never paid |
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| Complaint | rockett723 (144) | Jan 14, 2021 | 15001422 | Seller | Took a very long time to get here as well as I had missing pieces in my order. Reply: Buyer never contacted us about missing pieces. |
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| Complaint | TurboVoltaic (168) | Jan 14, 2021 | 15082165 | Seller | all new parts shipped in one unsealed bag, loose in box, including chrome gold. Reply: We explain we use seperate zip bags for 20 lots or more from the same item. |
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| Complaint | rskamen (132) | Jan 7, 2021 | 14997228 | Seller | Over 1,000 pieces just dumped into 3 large plastic bags. Absolutely unacceptable Reply: We explain we use seperate zip bags for 20 lots or more from the same item. |
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| Complaint | SoonAfterNoon (27) | Jan 2, 2021 | 14896283 | Seller | Three weeks since my order & still not received. Reply: Postal delays at usps due to COVID-19. We are looking into it. |
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| Complaint | Afol01 (124) | Dec 20, 2020 | 14888314 | Seller | STAY AWAY, STOLE MY MONEY, MULTIPLE MESSAGES.I HAVE PROOF!!!! THIEF!!!!!!!!!! Reply: Customer paid manual not with the provided link. Customer received a refund. |
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| Complaint | comicalo (95) | Dec 1, 2020 | 14682166 | Seller | Didn’t respond to message. Took weeks to get it in the mail. Reply: Buyer did not sent a message in BL and shipping time is mentioned in terms. |
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| Complaint | porty88 (52) | Nov 22, 2020 | 14652664 | Seller | Order placed 7 days ago and he hasn’t even shipped yet Reply: Buyer missed our shipping info. There we mention how long we need. |
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| Complaint | porty88 (52) | Nov 22, 2020 | 14645074 | Seller | Absolutely terrible shipping speed Reply: Buyer missed our shipping info. There we mention how long we need. |
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| Complaint | Hdhntr23 (97) | Nov 20, 2020 | 14539206 | Seller | Had to ask 11 days after about shipment. Then it took 4 more days to ship. Reply: Buyer missed our shipping info. There we mention how long we need. |
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| Complaint | tracetopher (1291) | Sep 26, 2020 | 12799723 | Seller | A few issues, but they fixed it. But then they blocked me! Seriously? Not cool. Reply: Buyer is not blocked. |
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| Complaint | dinolaurelo (30) | Sep 13, 2020 | 13954515 | Seller | Seller cancelled bec of my address despite sucessfully sending 1 a week before. Reply: Buyers Paypal address is in the Philippines.We only ship to an US PayPal addres |
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| Complaint | SteveDJ (567) | Sep 8, 2020 | 13940495 | Seller | Adds Tax (but as Addl Fee), ignores Tax Waiver certs. 4x cust now won't be bac Reply: Buyer missed terms about sales tax. We offered to cancel order |
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| Complaint | dracula25 (191) | Sep 4, 2020 | 14125984 | Seller | verkaeufer sendet mir keine rechnung, hat keine lust um geld zu verdienen Reply: Buyer missed his invoice in his messages section invoices. |
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| Complaint | bb1830703 (29) | Aug 14, 2020 | 13972784 | Seller | Said that I still own him money even when I already paid him Reply: Customer must confuse us with another seller. We never told him he ows us money |
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| Complaint | bb1702564 (43) | Aug 14, 2020 | 13810863 | Seller | Provided shipping address but Seller choses to use wrong paypal address Reply: Buyer used an invalid PayPal address. Did not read our terms |
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| Complaint | jgriffin83 (25) | Aug 14, 2020 | 13888635 | Seller | | Sent to diff address from Order and Invoice. No help. Slow. Worst BL Exp. |
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| Complaint | bherndon (4) | Jul 25, 2020 | 13611468 | Seller | Missing pieces from the order, incorrect colors, slow delivery. Reply: customer did not sent us a message. We would happy to solve. |
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| Complaint | jldragon46 (12) | Jul 25, 2020 | 13754709 | Seller | Took ages for him to ship it out Reply: Missed our message on home .Order processing and delivery is slower due COVID-19 |
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| Complaint | Bobbygonewild (156) | Jul 20, 2020 | 13645699 | Seller | Items were perfect, but shipping time gets worse and worse with each order. Reply: Missed our message on home .Order processing and delivery is slower due COVID-19 |
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| Complaint | Detroiter313 (31) | Jul 18, 2020 | 13611619 | Seller | 1 wrong part and will have to wait a while to get a replacement in bc of COVID Reply: We replaced. Long shipping time and problems were because of the COVID-19 delays |
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| Complaint | bb1707764 (1) | Jul 9, 2020 | 13037682 | Seller | Incomplete Order, 6 weeks later back order STILL incomplete, refund refused Reply: No message from buyer received. If we made a mistake we always solve it. |
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| Complaint | DanicaT92 (7) | Jul 9, 2020 | 13587254 | Seller | Did not respond to email address they provided. One figure appears damaged. Reply: We sent a message to buyer to resolve issue. received no reply yet |
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| Complaint | philip33 (774) | Jul 7, 2020 | 13600770 | Seller | Don’t spend over $100. You won’t get free shipping. Beware of this store. Reply: For an order with a total amount over $100 you always receive free shipping. |
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| Complaint | philip33 (774) | Jul 7, 2020 | 13557359 | Seller | After 8 emails no response. I had to google their other company name to get rep Reply: Mail went into spambox We mention in terms contact us in BL messages system |
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| Complaint | venomsailor (901) | Jul 4, 2020 | 13550314 | Seller | Extremely slow shipping Reply: Mentioned in our terms we have a delay because of the COVID-19 |
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| Complaint | venomsailor (901) | Jul 4, 2020 | 13532966 | Seller | Extremely slow shipping Reply: Mentioned in our terms we have a delay because of the COVID-19 |
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| Complaint | skylookers (30) | Jul 3, 2020 | 13604376 | Seller | The process is very slow. Reply: Mentioned in our terms we have a delay because of the COVID-19 |
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| Complaint | bb1112536 (52) | Jul 1, 2020 | 13526166 | Seller | Lies and Excuses. Terrible service. In a word: Kensuckiana Reply: This buyer had no understanding for delays because of COVID-19. |
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| Complaint | BamaBreeze (410) | Jun 29, 2020 | 13512734 | Seller | Took 11 business days and received the wrong parts. Reply: Buyer did not read our terms and delay we mention .Correct parts have been sent |
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| Complaint | joojoo5798 (61) | Jun 25, 2020 | 13496385 | Seller | Poor Communication. Extremely slow Shipping. Excuses everytime contacted. Reply: Buyer did not read our terms and delay we mention on our splash |
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| Complaint | bb1650891 (3) | Jun 10, 2020 | 13353004 | Seller | K-2S0 droid ($19.75) is misprinted! Bad communication from seller. Very upset! Reply: Buyer received a 40 dollar refund and is still not happy. |
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| Complaint | Mcoe1 (25) | Jun 9, 2020 | 13329560 | Seller | missing 30 pieces, wouldn't respond to emails Reply: Buyer never contacted us about missing pieces. |
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| Complaint | BrickinFun (339) | Jun 5, 2020 | 13291408 | Seller | Poor cust service.Blocked 4 asking about order.Said ship & wasn't.Deliver 12 day Reply: Buyer confuses us with another seller. We replied to questions with trackingnumb Follow-Up: Lies i sent 2 messages, no answer until i filed a NSS alert. then got response. |
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| Complaint | jedist (103) | May 29, 2020 | 13218085 | Seller | Too slow respond & shipping, poor customer service, bad package, with state tax! Reply: New bl-er who missed our terms and information about sales tax. |
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| Complaint | thilli (70) | May 13, 2020 | 12687958 | Seller | Shipped to wrong place when PayPal only had correct one saved, bad communication Reply: Buyer used an invalid Paypal address and ignores terms from seller. Be aware! |
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| Complaint | dvorskymatthew (56) | May 3, 2020 | 12957766 | Seller | WILL NEVER DO BUSINESS WITH AGAIN. Wrong piece count, and scary slow shipping. Reply: Buyer never mentioned a missing piece. Shipping time was explained. |
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| Complaint | jeremyluke (55) | Apr 28, 2020 | 12811275 | Seller | Another unhappy customer Seller shipped to old address instead of updated Adress Reply: Mentioned in terms we ONLY ship to PayPal address .Buyer used an invalid one. |
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| Complaint | TheAwesome268 (57) | Apr 25, 2020 | 12942425 | Seller | >4 business days since I ordered+paid, but still no shipping or communication. Reply: Mentioned in terms we need longer now because all the measures we had to take. Follow-Up: Resolved, my bad, incredibly fast shipping |
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| Complaint | bb1665212 (5) | Apr 25, 2020 | 12827526 | Seller | Seller Shipped to an address that wasn't listed in my pay pal and refused to fix Reply: Mentioned in terms we ONLY ship to PayPal address .Buyer used an invalid one. |
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| Complaint | darrellb (47) | Apr 20, 2020 | 12818062 | Seller | paid for order and have never recieved Reply: New bl-buyer. Made payment after a week and is not patient. Order is on its way |
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