| Type |
Member |
Date |
Order ID |
S/B |
Reply |
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| Complaint | bb1707764 (1) | Jul 9, 2020 | 13037682 | Seller | Reply | Incomplete Order, 6 weeks later back order STILL incomplete, refund refused Reply: No message from buyer received. If we made a mistake we always solve it. |
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| Complaint | DanicaT92 (7) | Jul 9, 2020 | 13587254 | Seller | Reply | Did not respond to email address they provided. One figure appears damaged. Reply: We sent a message to buyer to resolve issue. received no reply yet |
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| Complaint | philip33 (774) | Jul 7, 2020 | 13600770 | Seller | Reply | Don’t spend over $100. You won’t get free shipping. Beware of this store. Reply: For an order with a total amount over $100 you always receive free shipping. |
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| Complaint | philip33 (774) | Jul 7, 2020 | 13557359 | Seller | Reply | After 8 emails no response. I had to google their other company name to get rep Reply: Mail went into spambox We mention in terms contact us in BL messages system |
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| Complaint | venomsailor (901) | Jul 4, 2020 | 13550314 | Seller | Reply | Extremely slow shipping Reply: Mentioned in our terms we have a delay because of the COVID-19 |
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| Complaint | venomsailor (901) | Jul 4, 2020 | 13532966 | Seller | Reply | Extremely slow shipping Reply: Mentioned in our terms we have a delay because of the COVID-19 |
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| Complaint | skylookers (30) | Jul 3, 2020 | 13604376 | Seller | Reply | The process is very slow. Reply: Mentioned in our terms we have a delay because of the COVID-19 |
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| Complaint | bb1112536 (52) | Jul 1, 2020 | 13526166 | Seller | Reply | Lies and Excuses. Terrible service. In a word: Kensuckiana Reply: This buyer had no understanding for delays because of COVID-19. |
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| Complaint | BamaBreeze (410) | Jun 29, 2020 | 13512734 | Seller | Reply | Took 11 business days and received the wrong parts. Reply: Buyer did not read our terms and delay we mention .Correct parts have been sent |
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| Complaint | joojoo5798 (61) | Jun 25, 2020 | 13496385 | Seller | Reply | Poor Communication. Extremely slow Shipping. Excuses everytime contacted. Reply: Buyer did not read our terms and delay we mention on our splash |
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| Complaint | bb1650891 (3) | Jun 10, 2020 | 13353004 | Seller | Reply | K-2S0 droid ($19.75) is misprinted! Bad communication from seller. Very upset! Reply: Buyer received a 40 dollar refund and is still not happy. |
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| Complaint | Mcoe1 (25) | Jun 9, 2020 | 13329560 | Seller | Reply | missing 30 pieces, wouldn't respond to emails Reply: Buyer never contacted us about missing pieces. |
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| Complaint | BrickinFun (339) | Jun 5, 2020 | 13291408 | Seller | Reply | Poor cust service.Blocked 4 asking about order.Said ship & wasn't.Deliver 12 day Reply: Buyer confuses us with another seller. We replied to questions with trackingnumb Follow-Up: Lies i sent 2 messages, no answer until i filed a NSS alert. then got response. |
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| Complaint | jedist (103) | May 29, 2020 | 13218085 | Seller | Reply | Too slow respond & shipping, poor customer service, bad package, with state tax! Reply: New bl-er who missed our terms and information about sales tax. |
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| Complaint | thilli (70) | May 13, 2020 | 12687958 | Seller | Reply | Shipped to wrong place when PayPal only had correct one saved, bad communication Reply: Buyer used an invalid Paypal address and ignores terms from seller. Be aware! |
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| Complaint | dvorskymatthew (56) | May 3, 2020 | 12957766 | Seller | Reply | WILL NEVER DO BUSINESS WITH AGAIN. Wrong piece count, and scary slow shipping. Reply: Buyer never mentioned a missing piece. Shipping time was explained. |
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| Complaint | jeremyluke (55) | Apr 28, 2020 | 12811275 | Seller | Reply | Another unhappy customer Seller shipped to old address instead of updated Adress Reply: Mentioned in terms we ONLY ship to PayPal address .Buyer used an invalid one. |
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| Complaint | TheAwesome268 (57) | Apr 25, 2020 | 12942425 | Seller | Reply | >4 business days since I ordered+paid, but still no shipping or communication. Reply: Mentioned in terms we need longer now because all the measures we had to take. Follow-Up: Resolved, my bad, incredibly fast shipping |
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| Complaint | bb1665212 (5) | Apr 25, 2020 | 12827526 | Seller | Reply | Seller Shipped to an address that wasn't listed in my pay pal and refused to fix Reply: Mentioned in terms we ONLY ship to PayPal address .Buyer used an invalid one. |
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| Complaint | darrellb (47) | Apr 20, 2020 | 12818062 | Seller | Reply | paid for order and have never recieved Reply: New bl-buyer. Made payment after a week and is not patient. Order is on its way |
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| Complaint | d4 (27) | Apr 13, 2020 | 12793658 | Seller | Reply | 10Missing pieces. 'New' motors were indented and scratched. Waiting for response Reply: Responded and solved! |
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| Complaint | bb1645972 (5) | Apr 8, 2020 | 12696400 | Seller | Reply | Sent wrong pieces and haven’t responded to my emails Reply: No emails received. Sent a message in the BL messages system, thanks |
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| Complaint | bb1551695 (15) | Apr 7, 2020 | 12720157 | Seller | Reply | 18 day delivery sorry Reply: We explain in our terms why we need longer at the moment.You missed this message |
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| Complaint | Chevy1 (37) | Apr 4, 2020 | 12702220 | Seller | Reply | 12 days to ship 34 lots. Bricks came in 1 bag and missing 2 pieces. Not worth it Reply: We explain in our terms that we need this long and why.Mistake we resolve always |
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| Complaint | bb1513744 (2) | Mar 24, 2020 | 12643695 | Seller | Reply | | Never arrived payment sent a long time ago |
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| Complaint | Platinumbrix (36) | Mar 20, 2020 | 12669105 | Seller | Reply | Seller gouged the shipping costs after order was placed. Reply: Buyer received invoice with mentioned shipping costs. Buyer decided to cancel. |
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| Complaint | FrostyTheCreepe (29) | Mar 13, 2020 | 12633397 | Seller | Reply | Payment didn't go through and seller wasn't responding. Reply: New BL-er buyer did not know how to pay. Mentioned in terms. |
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| Complaint | CzarCastik (208) | Feb 28, 2020 | 12478893 | Seller | Reply | Took 14 days to receive. 'New' item was missing parts. Will avoid this store. Reply: Received order within timeframe we mention and received exactly what he ordered |
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| Complaint | DCon452 (60) | Feb 18, 2020 | 12435280 | Seller | Reply | PayPal sent incorrect address. Seller refused to read/respond to messages. Reply: We responded. Buyer used invalid Paypal address. Terms we ONLY ship to PPaddress Follow-Up: PayPal confirmed it was their error. Conveyed apologizes to S, received no help. |
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| Complaint | eojindk (133) | Jan 27, 2020 | 12249410 | Seller | Reply | Slow, lazy bums. Takes forever to send order and leaves out items Reply: Buyer did not notice shipping time and missed email about backorder parts. |
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| Complaint | Modeldoctor (25) | Jan 13, 2020 | 12262933 | Seller | Reply | Bad communication. Order cx after I asked a question about shipping Reply: New Bl-er. Uses invalid Paypal address and does not reply to messages. |
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| Complaint | JeffPlay (28) | Dec 26, 2019 | 12107098 | Seller | Reply | Slow to ship, status changes not posted, incomplete order. Reply: New BL user did not contact us about any missing parts? |
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| Complaint | Alex1207 (81) | Dec 23, 2019 | 12016529 | Seller | Reply | Very bad customer service. Never responded to an email and delivered incorrectly Reply: No emails received. Contacted buyer now through sending messages through BL form |
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| Complaint | Jebediah_Kerman (27) | Dec 22, 2019 | 12033461 | Seller | Reply | I have been waiting for the pieces for a long time and they have not came yet Reply: Order has been delivered, check your trackingnumber attached in your order form |
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| Complaint | canalandmott (19) | Dec 16, 2019 | 12048844 | Seller | Reply | Long ship time and difficult to reach. Will consider other shops in future. Reply: Shipping and processing time mentioned in terms. |
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| Complaint | bb1507918 (7) | Dec 14, 2019 | 12021949 | Seller | Reply | I received the exact order but with MANY missing/incorrect parts! Reply: Buyer did no contacted us. Please let us know what you miss? |
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| Complaint | DNP (24) | Dec 5, 2019 | 11915368 | Seller | Reply | Sent the wrong piece for part of my order, took 3 tries to get it right. Reply: Problem is solved. Buyer received correct items |
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| Complaint | mikemuscar (57) | Dec 2, 2019 | 11840429 | Seller | Reply | you recived payment. paypal #2VB95618P93061241. ON NOV 9. Reply: Buyer responded in the feedback field instead of messages system. |
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| Complaint | Together_Time_4 (83) | Nov 18, 2019 | 11233561 | Seller | Reply | I followed all of sellers terms, the order was short, and no help from seller Reply: Message from buyer for us was All good , thank you. |
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| Complaint | mikew777 (53) | Sep 29, 2019 | 11627736 | Seller | Reply | Took them 15 to ship it and still missing a piece. Also bad email communication Reply: We mentioned the shipping time of 15 days in our terms, maybe you missed it. Follow-Up: When I purchased it said 4-5 days. See all the other complaints on shipping? |
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| Complaint | Dustyn (45) | Sep 24, 2019 | 11633184 | Seller | Reply | Long ship time :( Reply: That's correct we had a delay. We mentioned this in our terms |
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| Complaint | ShotgunCharlie (200) | Sep 24, 2019 | 11625273 | Seller | Reply | Never responded to emails 12 days to get top of my don't shop again list Reply: We did respond. Must have landed in your spambox. |
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| Complaint | enps23 (111) | Sep 15, 2019 | 11579328 | Seller | Reply | order took a lot of time to ship and arrive. Reply: Very sorry for the delay. Several of our employees unexpectedly called in sick. |
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| Complaint | RenzoRF (24) | Aug 30, 2019 | 11560989 | Seller | Reply | Waste of time Reply: New Bl-er. Does not understand BL and provides negative without no reason |
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| Complaint | Bing1121 (12) | Aug 2, 2019 | 11353403 | Seller | Reply | super slow shipping, wouldn't take action until I emailed them multiple times. Reply: Paypal payment did not go through. We explained buyer and shipped order. |
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| Complaint | linear21 (41) | Jul 11, 2019 | 10794380 | Seller | Reply | Missing pieces in package. Seller was not responsive despite chasers Reply: Replied by email. Maybe landed in your spam? Piece has been shipped |
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| Complaint | gnomeguy1138 (42) | Jun 18, 2019 | 11189738 | Seller | Reply | All parts arrived broken/dmg'ed b/c of poor packaged. No response from seller. Reply: Buyer did not contact us about broken or damaged parts? |
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| Complaint | bb1247697 (1) | May 12, 2019 | 10952443 | Seller | Reply | got bricks fast.. hidden fees, yes. spin it all you want, it is what it is guys. Reply: No hidden fees. Sales tax is mentioned and explained on our splash. |
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| Complaint | skcrowder26 (54) | May 2, 2019 | 10991739 | Seller | Reply | I paid via paypal. Never mailed package and will not reply to emails. Reply: New BL-er. Does not understand BL and did not respond to our BLmessages |
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| Complaint | YellowSnow (121) | Mar 4, 2019 | 10674235 | Seller | Reply | NOT free shipping. They added 'additional charges $8.07' - hidden fees I call it Reply: This is not hidden. Please read our store terms, you paid sales tax. |
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