| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | bb1507918 (7) | Dec 14, 2019 | 12021949 | Seller | I received the exact order but with MANY missing/incorrect parts! Reply: Buyer did no contacted us. Please let us know what you miss? |
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| Complaint | DNP (24) | Dec 5, 2019 | 11915368 | Seller | Sent the wrong piece for part of my order, took 3 tries to get it right. Reply: Problem is solved. Buyer received correct items |
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| Complaint | mikemuscar (57) | Dec 2, 2019 | 11840429 | Seller | you recived payment. paypal #2VB95618P93061241. ON NOV 9. Reply: Buyer responded in the feedback field instead of messages system. |
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| Complaint | Together_Time_4 (83) | Nov 18, 2019 | 11233561 | Seller | I followed all of sellers terms, the order was short, and no help from seller Reply: Message from buyer for us was All good , thank you. |
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| Complaint | mikew777 (53) | Sep 29, 2019 | 11627736 | Seller | Took them 15 to ship it and still missing a piece. Also bad email communication Reply: We mentioned the shipping time of 15 days in our terms, maybe you missed it. Follow-Up: When I purchased it said 4-5 days. See all the other complaints on shipping? |
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| Complaint | Dustyn (45) | Sep 24, 2019 | 11633184 | Seller | Long ship time :( Reply: That's correct we had a delay. We mentioned this in our terms |
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| Complaint | ShotgunCharlie (200) | Sep 24, 2019 | 11625273 | Seller | Never responded to emails 12 days to get top of my don't shop again list Reply: We did respond. Must have landed in your spambox. |
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| Complaint | enps23 (111) | Sep 15, 2019 | 11579328 | Seller | order took a lot of time to ship and arrive. Reply: Very sorry for the delay. Several of our employees unexpectedly called in sick. |
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| Complaint | RenzoRF (24) | Aug 30, 2019 | 11560989 | Seller | Waste of time Reply: New Bl-er. Does not understand BL and provides negative without no reason |
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| Complaint | Bing1121 (12) | Aug 2, 2019 | 11353403 | Seller | super slow shipping, wouldn't take action until I emailed them multiple times. Reply: Paypal payment did not go through. We explained buyer and shipped order. |
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| Complaint | linear21 (41) | Jul 11, 2019 | 10794380 | Seller | Missing pieces in package. Seller was not responsive despite chasers Reply: Replied by email. Maybe landed in your spam? Piece has been shipped |
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| Complaint | gnomeguy1138 (42) | Jun 18, 2019 | 11189738 | Seller | All parts arrived broken/dmg'ed b/c of poor packaged. No response from seller. Reply: Buyer did not contact us about broken or damaged parts? |
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| Complaint | bb1247697 (1) | May 12, 2019 | 10952443 | Seller | got bricks fast.. hidden fees, yes. spin it all you want, it is what it is guys. Reply: No hidden fees. Sales tax is mentioned and explained on our splash. |
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| Complaint | skcrowder26 (54) | May 2, 2019 | 10991739 | Seller | I paid via paypal. Never mailed package and will not reply to emails. Reply: New BL-er. Does not understand BL and did not respond to our BLmessages |
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| Complaint | YellowSnow (121) | Mar 4, 2019 | 10674235 | Seller | NOT free shipping. They added 'additional charges $8.07' - hidden fees I call it Reply: This is not hidden. Please read our store terms, you paid sales tax. |
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| Complaint | bb163813 (218) | Mar 3, 2019 | 10539910 | Seller | Buyer didn't ship my whole order and would not respond to email. Took 2 weeks Reply: Replied immediately but buyer ignored message and did not reply. |
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| Complaint | 2dieisgain (181) | Feb 18, 2019 | 10595663 | Seller | they bloked me bc they forgot parts. If they screw up then they blame you. BYE Reply: Buyer has very rude and impolite behaviour. And does not understand BL system Follow-Up: i was rude bc u would not own up 2 ur mistake. I left praise for over 10 orders |
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| Complaint | bb661935 (14) | Jan 21, 2019 | 10482261 | Seller | Takes 4 days to ship an order containing 24 sets of 1 item! Needed it sooner! Reply: New BL-buyer did not read our store terms. |
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| Complaint | Ankersen (121) | Jan 14, 2019 | 10406273 | Seller | Received some incorrect pieces, seller ignored my inquiry to try to resolve. Reply: No message from buyer received. If we made a mistake we always solve it. |
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| Complaint | LeslieLindholm (7224) | Jan 5, 2019 | 10321855 | Seller | two weeks no order. very slow shipper, lots of attitude Reply: Buyer did not read our shipping terms and ignored our reply. |
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| Complaint | mgoblue0970 (2) | Dec 18, 2018 | 10254109 | Seller | Ordered 'new' received many clearly in used condition. SLOOOOW shipping too! : Reply: Did not contact us, confused us with other seller. We only sell new items! |
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| Complaint | AntBandit (258) | Dec 17, 2018 | 9936437 | Seller | Ignored email sent immediately after ordering and sent shipment to wrong address Reply: Buyer used invalid paypal address and missed our terms. We refunded buyer. |
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| Complaint | dvpierone (232) | Oct 25, 2018 | 9937459 | Seller | The saler did not send the parts on correct colours Reply: Correct items have been shipped immediately. |
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| Complaint | bb1223498 (3) | Oct 1, 2018 | 9968459 | Seller | Terrible seller, hasn't shipped in 4 days, I've sent 5 messages and no reply Reply: No messages received, your order has been shipped and tracking has been provided |
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| Complaint | boerne_ben (20) | Sep 25, 2018 | 9948504 | Seller | Very slow shipment time, its been 4 days and orders haven't shipped. Reply: Mentioned in store terms processing and shipping time between 5 till 10 days |
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| Complaint | bb1201546 (2) | Sep 8, 2018 | 9844242 | Seller | Sent the Package to wrong address and wont respond to messages Reply: New BL-buyer uses invalid paypal address. We did respond to all messages |
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| Complaint | benjipsusa5 (212) | Aug 28, 2018 | 9742304 | Seller | Shipment of wrong parts, slow, bad communication Reply: We always resolve mistakes.Buyer provided negative feedback before contacting us |
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| Complaint | bb1135191 (18) | Aug 22, 2018 | 9810856 | Seller | this store can not tell me how to pay very poor commucater Reply: New customer missed invoice with payment link. Did not contact us |
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| Complaint | gonzoyak (46) | Jul 16, 2018 | 9632546 | Seller | Shipped to wrong (old) address pulled off PayPal instead of order form/invoice Reply: We mention in our store terms we always ship to the PayPal address. |
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| Complaint | lisaly1weasel (207) | Jul 10, 2018 | 9584258 | Seller | HORRIBLE experience - two weeks and my order still not shipped, poor communic :( Reply: Yes, a box with orders from us was lost by USPS. We have resend your order. |
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| Complaint | rayj76 (254) | Jul 9, 2018 | 9582539 | Seller | Paid 6/23 16 Days later not shipped. Says USPS lost it. Never scanned once! Reply: Yes, a box with orders from us was lost by USPS. We have refunded your order. |
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| Complaint | Ohio_Monofigs (879) | Jul 8, 2018 | 9576330 | Seller | Second time an order has sat for days before having to message them Reply: Order arrived on time and we replied. Very impatient buyer. |
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| Complaint | marc815 (4) | Jun 13, 2018 | 9498073 | Seller | lost my package, and they failed contact me in a timely fashion Reply: Clearly communicated the delay to customer. Offered coupon as compensation. Follow-Up: Clearly 2 days after I sent mine, store blocked me from communication. Bad form |
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| Complaint | rayforever310 (69) | Jun 9, 2018 | 9447324 | Seller | Unsorted packaging, missing pieces. Long,expensive ship time, poor comm. Reply: Correct items have been shipped. Shipping time mentioned in store terms. |
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| Complaint | Builder2004 (79) | Jun 7, 2018 | 9486220 | Seller | For such long shipping time, packaging was lame got wrong color contacted seller Reply: Correct items have been shipped. Shipping time mentioned in store terms. |
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| Complaint | johnrichey (81) | Jun 1, 2018 | 9462430 | Seller | did not include the 1x2 tiles. Reply: Tile 1 x 2 not ordered by customer. Minifig only mentioned in BL |
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| Complaint | pcguywa (101) | May 7, 2018 | 9366650 | Seller | missing part not complete Reply: Buyer provided negative feedback without contacting us. |
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| Complaint | bb990697 (14) | Apr 28, 2018 | 9277929 | Seller | Order was not shipped to the correct address. Seller said its my problem. Reply: We mention we ship to PayPal address. Buyer used incorrect PayPal address. |
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| Complaint | bryanc1 (25) | Mar 26, 2018 | 9177975 | Seller | Waiting 8 days before shipping is not acceptable. Reply: We mention exact processing and shipping time in store terms. Buyer missed it. |
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| Complaint | spineda1 (6) | Mar 21, 2018 | 8630698 | Seller | Didnt ship all my parts. Horrible communication. I dont recommend Reply: New BL user did not contact us about any missing parts? |
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| Complaint | Spongebo (339) | Mar 5, 2018 | 9034267 | Seller | don't buy from this person, has had ny money for 3 weeks and still not shipped Reply: Order has been shipped and tracking number provided. |
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| Complaint | bb1021336 (6) | Feb 22, 2018 | 9013581 | Seller | DO NOT USE,Ordered on 2/10, Shipped on 2/16, arrived on 2/22; 6 days to SHIP!!!! Reply: New Bl user did not understand store terms, were we explain our shipping time. |
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| Complaint | bb1074454 (4) | Feb 5, 2018 | 8930887 | Seller | Slow response Reply: Buyer uses a paypal address in a different country and order has been cancelled. |
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| Complaint | bb441865 (3) | Dec 28, 2017 | 8760999 | Seller | poor communication, items ship from Europe, not USA, deceiving info on ToS page Reply: Customer did not read store terms ,there we explain shipping and processing time |
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| Complaint | daviddubbeldam (33) | Dec 9, 2017 | 8643975 | Seller | Part order not in stock=refund/Wrong part recd=offer $3coupon but to ship >$3 Reply: Customer planned to make a new order, agreed with a coupon for missing pieces. |
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| Complaint | bb1020306 (4) | Dec 4, 2017 | 8626919 | Seller | Order was delivered very late.. Service is really bad.. they dont respond to ema Reply: Did not received a BL message from you? Order has been delivered 5 days ago. |
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| Complaint | ninjanomkey512 (35) | Dec 4, 2017 | 8551997 | Seller | Missing parts: OK. Replacement parts also missing expensive parts: Disappointed. Reply: We did not receive any message from you about missing parts? Follow-Up: I have proof that I did message you...I simply want what I paid for |
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| Complaint | paulsp2012 (43) | Nov 16, 2017 | 8600224 | Seller | Very disappointed Reply: Buyer did not contacted us. We do not know why he is disappointed? Follow-Up: We spoke multiple times do not lie it's dishonest |
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| Complaint | bb568172 (324) | Nov 10, 2017 | 8523991 | Seller | I will never shop with this store again. order placed 10/26; received 11/10 Reply: Shipping time is explained in our store terms. |
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| Complaint | bb347728 (61) | Nov 7, 2017 | 8499360 | Seller | Awful communication. Ordered all new parts, but recieved some dirty used ones. Reply: Never received a complaint about this order? |
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