| Type |
Member |
Date |
Order ID |
S/B |
|
 | | Complaint | Kamimashita (55) | Aug 13, 2019 | 11349229 | Seller | | Order was incomplete and seller did not respond when contacted. |
| | | Complaint | peterrosenthal (918) | Aug 1, 2019 | 11409178 | Seller | | verschickt ohne zu fragen an ein Depot anstatt an die angegebene Adresse |
| | | Complaint | Sandra72 (32) | Jul 3, 2019 | 11178382 | Seller | | Not all i ordered came and he does not have it, no refund for the missing parts |
| | | Complaint | bb418973 (246) | Mar 12, 2019 | 10582894 | Seller | | Shipping service extremely bad, does not ship home, negative service. |
| | | Complaint | Bringmann (542) | Feb 20, 2019 | 10385868 | Seller | | the package never arrived and seller is not responding, wont buy again :( |
| | | Complaint | marksbrickstore (326) | Sep 28, 2018 | 9926441 | Seller | Not responding on any contact. Have to wait long time for the parts.
Reply: we didn't receive any messages from you. If we did we would have responded |
| | | Complaint | HW_Logistics (1820) | Aug 24, 2018 | 9742889 | Seller | Wrong colours for frames and 'as new' doors were scratched and dirty
Reply: that should not happen we emailed you to find a solution to this problem! |
| | | Complaint | ron68 (508) | Jul 15, 2018 | 9502434 | Seller | bestelling niet in zijn geheel ontvangen,krijg geen antwoord van hem
Reply: Hi we sent an email abd waiting for a response for you :) lets solve this !
Follow-Up: alles is weer goed gekomen volgende keer maar weer kijken in de winkel van hem |
| | | Complaint | coinoperator (387) | Jul 9, 2018 | 9573404 | Seller | BUYER BEWARE: Slower than a snail, wrong colors, no answer to mail
Reply: we called and e-mailed and solved the problem ! but please read the store terms!
Follow-Up: When problems occur they should be resolved FAST, this seller is just lazy |
| | | Complaint | ahvanziel (1487) | Jun 30, 2018 | 9539193 | Seller | Order should be cabcelled, never heard anything and no money back.
Reply: software error from our side! We had contact and everything has been solved! |
| | | Complaint | bb934266 (13) | Jun 14, 2018 | 9307235 | Seller | | missing pieces. when ask for then he didn´t send all.no refund my ship cost |
| | | Complaint | nicky369 (348) | May 18, 2018 | 9332983 | Seller | | 2 keer een invoice, verkeerde levering, trage communicatie, verkeerde nalevering |
| | | Complaint | wilrik (1077) | May 10, 2018 | 8859863 | Seller | Missing parts. Bad communication. No refund on returned items.
Reply: We contacted you about this and you should have received the refund ! |
| | | Complaint | lorenzo.vdh (489) | May 7, 2018 | 9360587 | Seller | Very slow shipping,shipped with wrong company,terrible contact,13 missing parts
Reply: All shipping terms and COMPANIES are listed in store terms, please read this!!!!
Follow-Up: Go back and check, I selected postnl, didnt ship with postnl. Excuses excuses... |
| | | Complaint | annaundklara (245) | Apr 26, 2018 | 9246797 | Seller | 9 Artikel zu wenig geliefert !!!!!!! 9 items delivered too little !!!!!!!
Reply: Thanks for your feedback, we are working hard to improve our service ! |
| | | Complaint | bb28389 (44) | Apr 18, 2018 | 9234643 | Seller | | Not all parts were delivered... Still waiting on a refund. A- |
| | | Complaint | hiho (1919) | Apr 3, 2018 | 9183391 | Seller | | Send wrong items seller not refund |
| | | Complaint | Loonbricks (6118) | Mar 4, 2018 | 8988610 | Seller | Bad order, Slow packing, Will not come back. Lots of missing parts!
Reply: our apologize we didnt deliver the service you expected, we'll look into it |
| | | Complaint | bb305388 (198) | Feb 10, 2018 | 8943438 | Seller | Received not the compleet order and very slow communication, never again!!!
Reply: Sorry to hear you did not get our good service, thanks for your feedback |
| | | Complaint | Ilmattecade1986 (93) | Feb 4, 2018 | 8877113 | Seller | pieces not lego and pieces with different colors from those required.
Reply: please contact so we can find a solution!
Follow-Up: all solved. thank you |
| | | Complaint | bb978447 (14) | Jan 29, 2018 | 8706014 | Seller | | Still waiting on a refund, wrong bricks deliverd. Some itmes canceld by seller. |
| | | Complaint | folkertdv (115) | Jan 28, 2018 | 8772723 | Seller | | 10% of parts undeliverable,wrong parts delivered,no refund yet,no email response |
| | | Complaint | Cooter78 (311) | Dec 29, 2017 | 8753274 | Seller | | Took very long for delivery, not all parts delivered.Not responsive to questions |
| | | Complaint | DenBrickS (82) | Dec 27, 2017 | 8712213 | Seller | | Not all parts deliverable and refund not taken place, no response on email |
| | | Complaint | Willibrordus (206) | Dec 21, 2017 | 8663264 | Seller | | Niet alles leverbaar en bedrag niet teruggestort gehad!! Ondanks een mail. |
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