Feedback Forum: Profile of BrickMafiaCo (21058): Neutral Comments: Reply to Feedback
 Type   Member   Date   Order ID   S/B   Reply 
 Neutral  bb580983 (7)  Oct 4, 2018  9811995  Seller Reply 
 excellent bricks; some were missing. Took ~1 month to fix but I was compensated.
 Neutral  Scomo (193)  Sep 28, 2018  9935419  Seller Reply 
 Slow shipment and they initially tried to charge me too much for shipping.
 Reply: Inaccurate. B was rude, we happily changed the shipping cost. Horrible Comm
 Neutral  JohnBeck (368)  Aug 14, 2018  9730216  Seller Reply 
 Didn't quite work out as planned but resolved...
 Neutral  bb1049592 (7)  Jun 11, 2018  8801646  Seller Reply 
 Never recieved (USPS delivered to wrong address and never recovered item)
 Reply: B listed a work address with no mailbox. Instead of a reliable destination.
 Neutral  AltecGT (88)  Mar 22, 2018  9131751  Seller Reply 
 My order was good, communication was terrible. Order didn't ship for a week.
 Reply: B never contacted us or even asked a question. How is comm bad??? PLEASE
 Neutral  BLUSER_1006282 (0)  Nov 10, 2017  8561859  Seller Reply 
 The wrong item was sent. I am still awaiting a response....
 Reply: Responded right away! Buyer has yet to respond so I can help her.
 Neutral  dsalvati (62)  Oct 7, 2017  8379741  Seller Reply 
 Some parts missing or not even available after all,but handled it professionally
 Neutral  BLUSER_867351 (3)  Feb 22, 2017  7561411  Seller Reply 
 Very friendly and communicative, 1 piece wrong size but not worth making a fuss.
 Reply: We were never contacted about any issues. This is how we found out....
 Neutral  collectormom (141)  Feb 17, 2017  7469490  Seller Reply 
 My name/address was given to a 2nd seller to complete my order w/o my permission
 Reply: We ordered a banana guy to be sent to her directly. Our bad!
 Neutral  notadoctor (146)  May 26, 2016  6594500  Seller Reply 
 One of the 'new' wires is chewed up - the casing is destroyed
 Reply: So instead of contacting us, you leave a neutral..this is getting ridiculous.
 Neutral  BLUSER_625287 (249)  May 23, 2016  6390041  Seller Reply 
 Missing parts. Notified seller, told they would be sent. Never received.
 Reply: Receives order today leaves feedback before piece can be figured out??? REALLY??
 Neutral  BLUSER_625287 (249)  May 23, 2016  6593699  Seller Reply 
 Missing a piece. This has happened before. Did receive a coupon.
 Reply: Pieces were sent. Coupon was for the move delay. No comm from buyer..
 Neutral  Ode (28)  Feb 12, 2016  5817807  Seller Reply 
 All problems solved, but was not the smoothest transaction.
 Reply: Fixed an issue, Fab CS, Constant Comm, A coupon, REALLY????
 Neutral  Tepsu (804)  Apr 29, 2015  5300370  Seller Reply 
 Pick up broken on arrival.
 Reply: This is not what was said in message. Not true or accurate.
 Neutral  Egcwatch (4918)  Jan 4, 2015  4805450  Seller Reply 
 Good product but shipping was soooooooo slow!! Lots of excuses on ship time.
 Reply: Hiccup in the order is not an excuse. Nor a multiple one that is incorrect
 Neutral  bb525202 (6)  Dec 23, 2014  4890947  Seller Reply 
 Paid fast, mailed to me 10 days later, and little/no communication.
 Reply: Shipping policy was 6-7 days and was sent out according to our policy page.
 Neutral  bb525883 (34)  Dec 22, 2014  4882790  Seller Reply 
 2nd order - guaranteed shipping time not met, splash page wasn't updated.
 Reply: Spoke with buyer and apologize for delays. Thank you for the Christmas Neutral!
 Neutral  BLUSER_480430 (14)  Dec 16, 2014  4865472  Seller Reply 
 21 business days since 2014-11-21 to get my order. No tracking given.
 Reply: Tracking sent through stamps.com.. Big order it took time my apologies
 Neutral  bb524770 (4)  Nov 15, 2014  4805892  Seller Reply 
 Took 15 days to receive small simple order. No communication from seller.
 Neutral  Nicol_McNeill (292)  Nov 15, 2014  4773267  Seller Reply 
 Good communications from seller, order required to be cancelled
 Neutral  BLUSER_515393 (2)  Nov 7, 2014  4731642  Seller Reply 
 Very slow. Provided a wide range of excuses.
 Reply: Buyer was completely informed of issue of kit and we replaced kit seriously?
 Follow-Up: Wow - Take 2 weeks just to ship then badger me on personal email over neutral...
 Neutral  TiGa (4513)  Oct 10, 2014  4611953  Seller Reply 
 Missing items, and no intension to find solution for problem.
 Reply: That is completely untrue and buyer knows it.
 Neutral  mcd59 (312)  Sep 5, 2014  4224304  Seller Reply 
 Had 1/3 parts missing, 6 months on still 'on the way' Partially refunded
 Neutral  aftepes (597)  Aug 21, 2014  4529746  Seller Reply 
 Four weeks and missing part not received, supposedly on order
 Reply: Part is ordered, I do apologize for the mistake and the time.
 Neutral  NVass (356)  Aug 19, 2014  4204139  Seller Reply 
 Got my money back when requested. Thank you

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