| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | Pipflake (29) | Oct 10, 2022 | 19732023 | Seller | Good inventory, but Horribly slow customer service.
Reply: Customer service replied within one day to your question. Not slow at all |
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| Complaint | GnLbrickfarm (257) | Oct 8, 2022 | 20032935 | Seller | great product but seller needs help with their communication skills.
Reply: Unfortunately buyer missed our reply mail about backorder. |
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| Complaint | sp1att (24) | Oct 2, 2022 | 20071104 | Seller | takes forever to ship, packs the order but takes a week or more to ship
Reply: please read our store terms |
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| Complaint | jadebearpdx (40) | Sep 30, 2022 | 20116471 | Seller | If time is a consideration, shop elsewhere. 10 days from paid to shipped F-
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | cwolcott23 (109) | Sep 4, 2022 | 19833402 | Seller | Ordered 8/15 and didn’t receive until 9/3. Poor communication.
Reply: Reply: That's correct it took long. We informed you about the delay. |
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| Complaint | dingokila (39) | Sep 3, 2022 | 19826252 | Seller | Slowest shipping on Bricklink. Ordered Aug 14, Arrived Sep 3rd.
Reply: That's correct it took long. We informed you about the delay. |
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| Complaint | sgclark (3) | Sep 2, 2022 | 19367393 | Seller | I never received this order #19367393. Can someone look into this please?
Reply: Tracking shows lost at USPS. We refunded you |
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| Complaint | oluseyithomas (56) | Jul 14, 2022 | 19511339 | Seller | Orderd July 2nd, still not received nor tracking showing movement.
Reply: Tracking shows order has been delivered. |
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| Complaint | amlspaag (112) | Jul 12, 2022 | 19541485 | Seller | It's been a week and still haven't dropped of yet even after saying shipped
Reply: Unfortunately buyers do not read our store terms before placing an order. |
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| Complaint | Ecroton (116) | Jul 10, 2022 | 19446564 | Seller | Took a VERY long time to ship. Would not respond to messages.
Reply: We responded 3 times. You did not reply. Check your BL messages system |
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| Complaint | gnoosh (0) | Jul 1, 2022 | 19344171 | Seller | | Long process and ship time with incomplete order. Promised to correct and didnt. |
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| Complaint | popovac82 (10) | Jun 30, 2022 | 19444096 | Seller | | It’s been over a week and my items haven’t shipped |
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| Complaint | chrislegos (10) | Jun 15, 2022 | 19212211 | Seller | | Never sent tracking number, Took 6 days to ship. Likes to blame USPS on delays. |
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| Complaint | Raph1613 (48) | Jun 9, 2022 | 19290476 | Seller | Surprisingly fast shipping, POOR process time. Likes making excuses. Never Again
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | drartimus (25) | Jun 1, 2022 | 19233281 | Seller | SLOW service and soulless form letter replies. Pick friendlier store to buy from
Reply: Replied to buyer and explained shipping terms and time. |
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| Complaint | RandomUsername (8) | May 23, 2022 | 19138260 | Seller | missing multiple parts and extremely slow shipping
Reply: Buyer never contacted us. Shipping time mentioned in terms |
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| Complaint | jcassino1 (1408) | May 19, 2022 | 19109960 | Seller | Took over two weeks to get this order from a seller that is less than 20 miles
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | jackster2014 (4) | May 15, 2022 | 19014789 | Seller | Extremely slow shipping. One piece incorrect. Hasn't reshipped yet.
Reply: Piece is shipped and has been delivered. |
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| Complaint | brokenblade30 (2) | May 5, 2022 | 19021501 | Seller | Ordered over a week ago still not shipped. Would not do business with them again
Reply: Buyer missed our shipping and processing time mentioned in terms. |
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| Complaint | Evanmer (15) | Mar 16, 2022 | 18608866 | Seller | 10+ days, still says packed. Seller will not respond to emails.
Reply: Buyer missed our mentioned shipping time. Never received a message from buyer.
Follow-Up: I saw the shipping time, which said 5-12 days. Message sent day on 9. |
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| Complaint | DJUMI46 (10) | Feb 17, 2022 | 18260545 | Seller | Insanely slow to ship and had to refund missing pieces.
Reply: Buyer had no understanding for mentioned backorder part. Received refund |
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| Complaint | michaeljosh (148) | Feb 11, 2022 | 18144140 | Seller | 1 month late. Seller gave canned responses. Received only 3 of 235 pc order.
Reply: buyer received backordered parts faster then main order. Everything is solved. |
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| Complaint | Coldwater (2155) | Feb 7, 2022 | 18318631 | Seller | 2nd time seller has cancelled a minifig that got hot. Took 4 days to cancel.
Reply: Inventory mistake. Customer has been informed and we refunded. |
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| Complaint | Azrapse (491) | Jan 30, 2022 | 18125095 | Seller | Join the Monday Refund Line. Missing HTF fig. Careless pack. Waste of time & $.
Reply: Buyer had no understanding for mentioned backorder part. Received refund
Follow-Up: The ToyPro rabbit-hole. Delays, MIA items, bad packs, spam, + neg feedback. Yea. |
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| Complaint | Th3Spy007 (6) | Jan 24, 2022 | 18062009 | Seller | Majority of parts had 0 seperation. Recieved 1 sanded part w/ deep scratches.
Reply: Buyer never mentioned this |
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| Complaint | bubajones (234) | Jan 12, 2022 | 18007119 | Seller | Quick to take your money then uses COVID as an excuse to be lazy. Absolute joke.
Reply: Unfortunately buyer has no understanding for mentioned delay.
Follow-Up: Unfortunately, seller has no understanding of their own policy whatsoever |
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| Complaint | Crossxc (6) | Dec 20, 2021 | 17831403 | Seller | Took 5 days to ship after printing shipping label…canned text messages only
Reply: Correct. This is mentioned in our terms |
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| Complaint | fredi14 (52) | Dec 19, 2021 | 17752095 | Seller | Not happy with the shipping but terms do say 5-12 days. My order arrived 19 days
Reply: We sent you an email with where we explained our delay. |
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| Complaint | Kondor7001 (209) | Dec 16, 2021 | 17705004 | Seller | Buyer beware. This vendor takes forever to ship with no explanation as to why
Reply: We sent you an email with where we explained our delay. |
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| Complaint | b16707 (50) | Dec 14, 2021 | 17695559 | Seller | 2 weeks to respond about non shipment, canned messages, never buying again
Reply: Replied every time when customer sent a message. |
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| Complaint | WittiestToast64 (0) | Dec 9, 2021 | 17588628 | Seller | Worst shopping experience ever. Took 6 days to ship, and barley arrived today.
Reply: Delay mentioned in terms and we communicated with buyer. |
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| Complaint | teryn1 (35) | Dec 7, 2021 | 17705230 | Seller | terrible. seller wouldn't cancel order; unjustified 12 day delay in shipping
Reply: Delay mentioned in terms and we communicated with buyer. |
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| Complaint | gpipal10 (188) | Dec 4, 2021 | 17361403 | Seller | | Slowest ship time I've experienced. All new lots in two mixed bags. |
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| Complaint | IVIuggle (111) | Nov 29, 2021 | 17038421 | Seller | Buyer beware; incredibly slow shipping.
Reply: shipping time and delay mentioned in terms and splash. |
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| Complaint | Joshwills (113) | Nov 4, 2021 | 17404637 | Seller | Too slow to ship, blames it on COVID but shouldn’t take long to get it to usps
Reply: We did not blame COVID. You missed our shipping terms |
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| Complaint | Noahbilly456 (78) | Oct 31, 2021 | 17387848 | Seller | missing 21 parts ,said it would take 2-6 weeks for me to get them , unacceptable
Reply: Items are in backorder. Buyer can also choose refund, all mentioned in terms |
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| Complaint | TheDeadWillWalk (28) | Oct 7, 2021 | 17222008 | Seller | Never again. Very shady terms and excuses.
Reply: Buyer missed our terms. |
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| Complaint | adam.walther (89) | Sep 30, 2021 | 17147549 | Seller | Never provided tracking information and takes WAY too long to ship.
Reply: Packing, shipping and tracking number all updates are provided in orderform |
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| Complaint | Will04 (24) | Sep 29, 2021 | 17183090 | Seller | poor service, took 20 days to even start shipping process
Reply: Buyer missed terms. Order was delivered within mentioned timeframe |
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| Complaint | 71MoC2017 (395) | Sep 29, 2021 | 17146994 | Seller | 25 days to get a order is unacceptable. You should be removed from this site
Reply: We have shipped on time. Buyer missed shipping info and mentioned delay at usps |
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| Complaint | ericthomasb (12) | Sep 17, 2021 | 16990223 | Seller | the shipping label was created but seller didnt ship for 15 days
Reply: Buyer missed our shipping terms and mentioned delay |
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| Complaint | azbricker (13) | Sep 17, 2021 | 17125701 | Seller | Buyer trying to hide behind their shipping terms. Do not waste your time!
Reply: shipping time and delay mentioned in terms and splash. |
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| Complaint | BillyMain3 (158) | Sep 16, 2021 | 16990662 | Seller | Ordered/paid: 8/23 Not shipped 'til 9/11. Received 9/16. Completely unacceptable
Reply: shipping time and delay mentioned in terms and splash. |
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| Complaint | ZigsBrickStore (1352) | Sep 15, 2021 | 17046683 | Seller | Quit with lies.3 wks to get.Wont respond.Just terrible experience.
Reply: Buyer never contacted us. Shipping delay mentioned in terms |
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| Complaint | sickofthis88 (432) | Sep 14, 2021 | 17045538 | Seller | Slowest shipment ever.
Reply: Shipping delay mentioned in terms |
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| Complaint | Mabroga (4) | Sep 12, 2021 | 17098161 | Seller | shipping cost unreasonable
Reply: Shipping time is mentioned in terms |
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| Complaint | prokopii (36) | Sep 9, 2021 | 16907106 | Seller | Sent an incomplete order and did not care that it cost me add'l $5
Reply: Buyer never contacted us. |
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| Complaint | Jerm21 (33) | Sep 9, 2021 | 16989886 | Seller | Took almost 2 weeks to ship. Kept telling me it would be “today”
Reply: Delay mentioned in terms and we communicated with buyer. |
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| Complaint | ASeaDC86 (115) | Sep 8, 2021 | 17005552 | Seller | 10 days to ship. 5 day email response. They'll blame covid. Go elsewhere.
Reply: shipping time and delay mentioned and we replied within one day. |
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| Complaint | hlmiller987 (201) | Sep 8, 2021 | 16996801 | Seller | Quick to accept your money, glacially slow fulfilling the order.
Reply: We had our delay mentioned with a message on our home page |
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