| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | bubajones (234) | Jan 12, 2022 | 18007119 | Seller | Quick to take your money then uses COVID as an excuse to be lazy. Absolute joke.
Reply: Unfortunately buyer has no understanding for mentioned delay.
Follow-Up: Unfortunately, seller has no understanding of their own policy whatsoever |
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| Complaint | Crossxc (6) | Dec 20, 2021 | 17831403 | Seller | Took 5 days to ship after printing shipping label…canned text messages only
Reply: Correct. This is mentioned in our terms |
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| Complaint | fredi14 (52) | Dec 19, 2021 | 17752095 | Seller | Not happy with the shipping but terms do say 5-12 days. My order arrived 19 days
Reply: We sent you an email with where we explained our delay. |
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| Complaint | Kondor7001 (209) | Dec 16, 2021 | 17705004 | Seller | Buyer beware. This vendor takes forever to ship with no explanation as to why
Reply: We sent you an email with where we explained our delay. |
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| Complaint | b16707 (50) | Dec 14, 2021 | 17695559 | Seller | 2 weeks to respond about non shipment, canned messages, never buying again
Reply: Replied every time when customer sent a message. |
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| Complaint | WittiestToast64 (0) | Dec 9, 2021 | 17588628 | Seller | Worst shopping experience ever. Took 6 days to ship, and barley arrived today.
Reply: Delay mentioned in terms and we communicated with buyer. |
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| Complaint | teryn1 (35) | Dec 7, 2021 | 17705230 | Seller | terrible. seller wouldn't cancel order; unjustified 12 day delay in shipping
Reply: Delay mentioned in terms and we communicated with buyer. |
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| Complaint | gpipal10 (188) | Dec 4, 2021 | 17361403 | Seller | | Slowest ship time I've experienced. All new lots in two mixed bags. |
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| Complaint | IVIuggle (111) | Nov 29, 2021 | 17038421 | Seller | Buyer beware; incredibly slow shipping.
Reply: shipping time and delay mentioned in terms and splash. |
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| Complaint | Joshwills (113) | Nov 4, 2021 | 17404637 | Seller | Too slow to ship, blames it on COVID but shouldn’t take long to get it to usps
Reply: We did not blame COVID. You missed our shipping terms |
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| Complaint | Noahbilly456 (78) | Oct 31, 2021 | 17387848 | Seller | missing 21 parts ,said it would take 2-6 weeks for me to get them , unacceptable
Reply: Items are in backorder. Buyer can also choose refund, all mentioned in terms |
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| Complaint | TheDeadWillWalk (28) | Oct 7, 2021 | 17222008 | Seller | Never again. Very shady terms and excuses.
Reply: Buyer missed our terms. |
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| Complaint | adam.walther (89) | Sep 30, 2021 | 17147549 | Seller | Never provided tracking information and takes WAY too long to ship.
Reply: Packing, shipping and tracking number all updates are provided in orderform |
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| Complaint | Will04 (24) | Sep 29, 2021 | 17183090 | Seller | poor service, took 20 days to even start shipping process
Reply: Buyer missed terms. Order was delivered within mentioned timeframe |
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| Complaint | 71MoC2017 (395) | Sep 29, 2021 | 17146994 | Seller | 25 days to get a order is unacceptable. You should be removed from this site
Reply: We have shipped on time. Buyer missed shipping info and mentioned delay at usps |
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| Complaint | ericthomasb (12) | Sep 17, 2021 | 16990223 | Seller | the shipping label was created but seller didnt ship for 15 days
Reply: Buyer missed our shipping terms and mentioned delay |
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| Complaint | azbricker (13) | Sep 17, 2021 | 17125701 | Seller | Buyer trying to hide behind their shipping terms. Do not waste your time!
Reply: shipping time and delay mentioned in terms and splash. |
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| Complaint | BillyMain3 (158) | Sep 16, 2021 | 16990662 | Seller | Ordered/paid: 8/23 Not shipped 'til 9/11. Received 9/16. Completely unacceptable
Reply: shipping time and delay mentioned in terms and splash. |
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| Complaint | ZigsBrickStore (1352)  | Sep 15, 2021 | 17046683 | Seller | Quit with lies.3 wks to get.Wont respond.Just terrible experience.
Reply: Buyer never contacted us. Shipping delay mentioned in terms |
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| Complaint | sickofthis88 (432) | Sep 14, 2021 | 17045538 | Seller | Slowest shipment ever.
Reply: Shipping delay mentioned in terms |
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| Complaint | Mabroga (4) | Sep 12, 2021 | 17098161 | Seller | shipping cost unreasonable
Reply: Shipping time is mentioned in terms |
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| Complaint | prokopii (36) | Sep 9, 2021 | 16907106 | Seller | Sent an incomplete order and did not care that it cost me add'l $5
Reply: Buyer never contacted us. |
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| Complaint | Jerm21 (33) | Sep 9, 2021 | 16989886 | Seller | Took almost 2 weeks to ship. Kept telling me it would be “today”
Reply: Delay mentioned in terms and we communicated with buyer. |
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| Complaint | ASeaDC86 (115) | Sep 8, 2021 | 17005552 | Seller | 10 days to ship. 5 day email response. They'll blame covid. Go elsewhere.
Reply: shipping time and delay mentioned and we replied within one day. |
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| Complaint | hlmiller987 (201) | Sep 8, 2021 | 16996801 | Seller | Quick to accept your money, glacially slow fulfilling the order.
Reply: We had our delay mentioned with a message on our home page |
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| Complaint | Valerie51 (551) | Aug 26, 2021 | 16927586 | Seller | You took 13 days to SHIP. ONE reply after many emails. Not acceptable delay.
Reply: We replied and shipped on time. Buyer missed our terms |
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| Complaint | rayjohns_ (21) | Aug 20, 2021 | 16919506 | Seller | Ordered on the 12th, still says packed,i emailed to get an idea when.no response
Reply: Buyer did not sent a message to us. Missed also our mentioned delay. |
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| Complaint | Myers (486) | Aug 19, 2021 | 16758662 | Seller | Took 2 weeks to ship without real explanation.
Reply: We communicated with buyer. No reply received from buyer. |
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| Complaint | warunaf (7) | Aug 18, 2021 | 16900450 | Seller | orderd week ago and still says packed (not shipped) and not allowing me to cance
Reply: Shipping time is mentioned and your order is shipped now. |
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| Complaint | Mensenaround (50) | Aug 18, 2021 | 16811281 | Seller | Didnt ship my order for over 10 and avoided the question when I messaged them
Reply: Delay was mentioned and we replied. |
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| Complaint | joojoo5798 (66) | Aug 5, 2021 | 16768701 | Seller | Extremely slow shipper. Covid excuse. Never buy from seller again.
Reply: We had our delay mentioned with a message on our home page |
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| Complaint | SuperSirLink (180) | Aug 4, 2021 | 16803286 | Seller | bad communication, and no shipping after 10 days, operates second storefront
Reply: We had our delay mentioned with a message on our home page |
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| Complaint | Vaderfan1 (15) | Aug 3, 2021 | 16752135 | Seller | Bad seller. Store policy 3 days to ship. 10 days total. Took 15. No communicatio
Reply: We had our delay mentioned with a message on our home page |
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| Complaint | AdamGietz (139) | Aug 3, 2021 | 16778378 | Seller | The delay in shipping is a bad buyer experience and I would not shop here again.
Reply: We had our delay mentioned with a message on our home page |
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| Complaint | pandaferret (11) | Jul 29, 2021 | 16747591 | Seller | extremely slow to ship, poor communication
Reply: Delay mentioned in terms and we communicated with buyer. |
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| Complaint | Guardian_bear (204) | Jul 26, 2021 | 16730171 | Seller | Sent mssg@5days,said ship w/i10 days.USPS still waiting on order. Bye!
Reply: We have shipped. Buyer missed shipping info. |
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| Complaint | Trevornail (151) | Jul 10, 2021 | 16640632 | Seller | Took 9 days to even bring package to usps. Had to message
Reply: Unfortunately this buyer did not read our shipping terms |
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| Complaint | jtfisher1216 (72) | Jun 21, 2021 | 16526926 | Seller | Still hasn't shipped. Said they would ship two days ago. Bought somewhere else
Reply: We have shipped. Buyer missed shipping info. |
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| Complaint | Vitruvius1951 (63) | Jun 1, 2021 | 16369814 | Seller | Minifigures did not come with any accessories.
Reply: That's correct. We mention they come without accessories. MINIFIG ONLY |
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| Complaint | LeggAnimations (31) | May 19, 2021 | 16190127 | Seller | Terms stated it would take 5-10 business days to arrive, actually took 14.
Reply: Usps had a scanning delay. We mentioned this to you with a message |
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| Complaint | BuildsByJude (8) | May 18, 2021 | 16297469 | Seller | Its been a week and still hasnt shipped. Very disappointed but parts might be ok
Reply: Buyer missed store terms with mentioned shipping time 5-10 workdays |
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| Complaint | debarhere (489) | May 5, 2021 | 16138549 | Seller | $5.90 to ship 16 pieces. 8 days before items shipped. Never again.
Reply: Buyer received invoice with mentioned shipping costs. Buyer decided to buy
Follow-Up: I asked for cost and was NEVER told. You didn't answer emails. HORRIBLE |
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| Complaint | GoldenSadie (7) | Apr 17, 2021 | 15903419 | Seller | Received a misprinted item, attempted to contact seller and wasn't responded to.
Reply: Never received a message from buyer |
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| Complaint | jdkaet (65) | Apr 13, 2021 | 15976732 | Seller | Took 8 days to even ship the order. Unhelpful with updates and poor communicatio
Reply: Buyer missed store terms with mentioned shipping time 5-10 workdays |
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| Complaint | daddys_9eleven (12) | Mar 16, 2021 | 15624098 | Seller | Printed shipping label the day I paid, mailed package 2 WEEKS later.
Reply: We shipped 3 workdays after printing label. As mentioned in terms |
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| Complaint | Seasian87 (557) | Mar 12, 2021 | 15620756 | Seller | Terrible. Didnt ship for over 2 weeks. Had to file NSS for them to ship
Reply: We shipped immediately. There were problems at Usps. |
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| Complaint | fewqavd (12) | Mar 7, 2021 | 15555046 | Seller | Wrong parts delivered, 5 days later no response from seller.
Reply: Buyer did not contacted us. Please let us know what you miss? |
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| Complaint | cjensen (6) | Mar 3, 2021 | 15365298 | Seller | Shipping took forever and customer service was terrible.
Reply: we do not understand this feedback. We had a good and polite conversation. |
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| Complaint | ronnierrl356 (7) | Feb 9, 2021 | 15370410 | Seller | Billing is confusing, shipping is slow, no separate package, did get all pieces.
Reply: Buyer did not read store and shipping terms before he ordered. |
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| Complaint | bb2005703 (1) | Feb 8, 2021 | 15196669 | Seller | Did not separate parts, just threw them in the bag. 2 week shipping for domestic
Reply: We explain we use seperate zip bags for 20 lots or more from the same item.
Follow-Up: Regardless, multiple of same complaint. Adapt or lose business. Not smart. |
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