BrickLink Contact Form - Contact Member TheBrickGuys

Contact Form: Contact Member TheBrickGuys (8990): Regarding Message 1164023

This contact form should in no way be used for soliciting purposes and conducting business either offering items for sale or requesting items to be sold that would circumvent submitting an order in a seller's store.

Subject:

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In Help, TheBrickGuys writes:
>In Help, ToaNidhiki05 writes:
>>In Help, Teup writes:
>>>In Help, ToaNidhiki05 writes:
>>>>I ordered a specific list of parts and paid. The buyer then shipped the order 
>>>>but informed me only after I paid that he was missing two items. He refunded 
>>>>those two, but I feel scammed and bait and switched - I would not have ordered 
>>>>from this seller if I had known the order would be incomplete, because those 
>>>>two parts were crucial to the build I wanted. Is there any recourse I can have 
>>>>to demand a refund or at the very least get this seller to stop this deceptive 
>>>>practice?
>>>
>>>Wait wait, before you do the stuff that others have suggested...
>>>
>>>Did you talk to the seller about this? Are they aware that this is how you feel 
>>>about it? Negative feedback, a Non Shipping Seller alert, PayPal claims and all 
>>>that kind of stuff should only ever be resorted to [i]after[/i] all communication 
>>>has failed.
>>>
>>>If you haven't talked to them about it, it is still entirely possible that 
>>>the seller is not aware of the significance of the missing pieces (I haven't 
>>>seen the order so I cannot judge how obvious it is that those parts were crucial). 
>>>They may offer you a solution that's completely adequate to you, such as 
>>>free shipping & handling or ordering the items elsewhere for you.
>>
>>I have, they have not really been apologetic or cooperative. They do not see 
>>a problem with how they conducted this sale
>
>It is always a good idea to look at a store's feedback before placing an 
>order to see how many negative and neutrals they have in comparison to positive 
>feedbacks they have received for selling.  The store in question, I believe, 
>is "Hewco Sales" and they have a  1204 positive FB's for selling along with 
>55 neutral and negative FB's - that is A LOT of bad feedbacks for only 1204 
>positive ones - that translates to having close to 5% of all his sales go bad. 
>That is just way to many! 
>
>In fact, most of the negative FB's he has received are for the exact same 
>thing you experienced, missing pieces.
>Jim.

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