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| | | Author: | Admin  | | Posted: | Jul 7, 2021 18:07 | | Subject: | BrickLink Designer Program Round 1 | | Viewed: | 145721 times | | Topic: | Designer Program | |
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BrickLink
ID CardAdmin
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| Location: (Undetermined) |
| Member Since |
Contact |
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| Apr 30, 2000 |
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Admin |
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| BrickLink Administrator |
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| Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | | | | | Author: | popsicle | | Posted: | Jul 7, 2021 18:55 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 145 times | | Topic: | Designer Program | |
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| In Designer Program, Admin_Russell writes:
| | In Designer Program, popsicle writes:
I appreciate the suggestion, but if we do that the NEWS post loses it's features.
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I understand and why I used the term "as well"
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| | | | | Author: | Brickitty | | Posted: | Jul 7, 2021 18:28 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 201 times | | Topic: | Designer Program | |
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| In my opinion, this is a very fair response to the complaints, and more than
I expected BL to do. Can't wait for future rounds!
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| | | | | Author: | Thespian70 | | Posted: | Jul 7, 2021 18:35 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 299 times | | Topic: | Designer Program | |
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| So, will those of us that managed to get an order in for one of the funded items
before the original 5000 unit limit was hit see those sets in January or June
2022?
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| | | | | Author: | Brekli | | Posted: | Jul 7, 2021 18:52 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 460 times | | Topic: | Designer Program | |
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| This response is so bad you shouldn't have even bothered with it. Completely
ditch the notion of 'exclusivity' regarding a limited number of sets
available. Base it entirely around a wide ordering window, during which anyone
that wants the product has the opportunity to purchase it during said window
of time, otherwise you're still just feeding scalpers.
Make more of the castle. You don't have to just throw out a random massive
number, just find out how many people want to purchase one, and then make that
many.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | | | Author: | eastawat | | Posted: | Jul 8, 2021 13:08 | | Subject: | (Cancelled) | | Viewed: | 47 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | | | Author: | eastawat | | Posted: | Jul 8, 2021 13:16 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
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| Sorry for myv previous reply, I completely misunderstood what you were saying,
thought you were saying the exact opposite about exclusivity, my bad.
In Designer Program, Brekli writes:
| | This response is so bad you shouldn't have even bothered with it. Completely
ditch the notion of 'exclusivity' regarding a limited number of sets
available. Base it entirely around a wide ordering window, during which anyone
that wants the product has the opportunity to purchase it during said window
of time, otherwise you're still just feeding scalpers.
Make more of the castle. You don't have to just throw out a random massive
number, just find out how many people want to purchase one, and then make that
many.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | Author: | RedBeardDan | | Posted: | Jul 7, 2021 19:06 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 162 times | | Topic: | Designer Program | |
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| How did the Glitch work on the castle in the forest? Did 10 000 sell in 35min?
I tried to order 40min after it opened and there was not even a waiting list
to sign up for.
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| | | | | Author: | Chiaroscuro | | Posted: | Jul 7, 2021 19:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 207 times | | Topic: | Designer Program | |
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| How do I know if I am on the 5.000 Castle preorders that will ship Jan 2022 or
on the later 5.000 units that will ship only in July???
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| | | | | Author: | Gaides | | Posted: | Jul 7, 2021 19:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 144 times | | Topic: | Designer Program | |
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| Still not a solution more of a well we screwed up but we don't give a crap
about you guys here are a few token gives to make us feel better and so we can
say we did something to "solve" this.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | Author: | The_Collect0r | | Posted: | Jul 7, 2021 19:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 125 times | | Topic: | Designer Program | |
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| Thanks for the update and responding to numerous concerns but I still think it
could've been smoother. I mean I was on the site 20mins after launch and
tried numerous times to get the Castle in the Forest set to no avail, the site
was either timing out or wouldn't allow me to check out? The sad thing is
once the site was stable again roughly 35mins later the Castle set was sold out.
It's even more sad to see the set listed on eBay for upwards of $1100. If
the Castle set alone sold 10,000 I believe you should refund everybody for 4
of the sets who purchased 5 sets of the Castle and then that allocated inventory
should be made available in August when round 1 is re-opened. I doubt this will
happen but it is wishful thinking.
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| | | | | Author: | STARHAWK | | Posted: | Jul 7, 2021 19:24 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 397 times | | Topic: | Designer Program | |
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| So do i count correctly for the Caste in the Forest ?
In total 5000 orders for the 10 000 sets produced
3750 of it (75%) for 1 pcs
1250 of it (25%) for 5 pcs
That means only 3750 people out of 10 000 would get this set as the rest 6250
sets would be sold for scalping
BTW why dont you just present the exact numbers grouped by count of sets per
order for each set ?
This would show which set is in high demand and which is not
Those 1000 happy scalpers are safe, their set will go up in value and they should
not fear that their order will be cancelled as is common practice on lego.com
page
Why not limiting the orders for this set to max 2 with following rule:
Orders for 1 pcs - no change
Orders for 2 pcs - no change
Orders for 3+ pcs - obvious scalper, limit the order to just 1!
this could free up another batch for a next rout of preorder with limit of only
1 per BL account which was not created in the last 2 months (or when was this
initiative published)
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| | | | | | | Author: | wettfink | | Posted: | Jul 7, 2021 20:32 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 125 times | | Topic: | Designer Program | |
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| In Designer Program, STARHAWK writes:
| | So do i count correctly for the Caste in the Forest ?
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Nope, your math is way off. Where did you get these numbers?
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| | | | | | | Author: | cboyse | | Posted: | Jul 7, 2021 21:59 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 107 times | | Topic: | Designer Program | |
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| Out of 10,000 sets, 2,500 sets went to ebay scalpers. 25% or 500 people. You
could view it a different way that those 500 scalpers were primed and ready to
buy them so out of that initial 5,000 offering HALF were going to go to ebay/scalpers
no matter what.
The fact they aren't going to fix that is insane.
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| | | | | | | | | Author: | Elkenwood | | Posted: | Jul 7, 2021 22:13 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 91 times | | Topic: | Designer Program | |
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| In Designer Program, cboyse writes:
| | Out of 10,000 sets, 2,500 sets went to ebay scalpers. 25% or 500 people. You
could view it a different way that those 500 scalpers were primed and ready to
buy them so out of that initial 5,000 offering HALF were going to go to ebay/scalpers
no matter what.
The fact they aren't going to fix that is insane.
|
To be fair, if that many sets were bought for resale, the used market is going
to be flooded when they start arriving.
Right now, ebay prices don't reflect actual values. The few that popped up
there for astronomical prices were sellers going against ebay terms of service
and listing items not in their possession. You can't sell a "preorder", let
alone one that's a years time out.
I would be surprised if they end up going for more than $100 over MSRP.
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| | | | | | | | | | | Author: | cboyse | | Posted: | Jul 8, 2021 00:12 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 74 times | | Topic: | Designer Program | |
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| Even if they only go $100 over msrp the fact is LEGO should not let this have
happened. They pride themselves on excellent customer service and being great
to the AFOL community. This whole program was meant for the AFOL community to
get the sets they wanted. Around 2,500 sets are going to end up on bricklink/ebay.
How is that fair? 25% of production is going to scalpers and lego has complete
and total control to stop it but they choose not to.
Since when did LEGO start caring so much about "exclusivity?" Just last year
they said they were going to do away with region specific exclusives. This is
a complete and total slap in the face to the collector community and AFOL. Honestly
this is a peek behind the curtain that the Lego company doesn't listen or
care as much as they say they do. The answer to this problem is so so clear.
But they want the high resale value. They want flippers to drive demand.
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| | | | | | | | | Author: | STARHAWK | | Posted: | Jul 8, 2021 06:12 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 80 times | | Topic: | Designer Program | |
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| In Designer Program, cboyse writes:
| | Out of 10,000 sets, 2,500 sets went to ebay scalpers. 25% or 500 people. You
could view it a different way that those 500 scalpers were primed and ready to
buy them so out of that initial 5,000 offering HALF were going to go to ebay/scalpers
no matter what.
The fact they aren't going to fix that is insane.
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Nope. They declared 75% of Orders, not 75% of the set amount.
My calculation was simplified (omitting orders of 2-3-4 sets) - check the response
of Papluh below
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| | | | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 12:25 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 55 times | | Topic: | Designer Program | |
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| In Designer Program, STARHAWK writes:
| | Nope. They declared 75% of Orders, not 75% of the set amount.
My calculation was simplified (omitting orders of 2-3-4 sets) - check the response
of Papluh below
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Simplified? And "25% of buyers are scalpers" is what? A compliment?
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| | | | | | | Author: | papluh | | Posted: | Jul 7, 2021 22:00 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 197 times | | Topic: | Designer Program | |
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| In Designer Program, STARHAWK writes:
| | So do i count correctly for the Caste in the Forest ?
In total 5000 orders for the 10 000 sets produced
3750 of it (75%) for 1 pcs
1250 of it (25%) for 5 pcs
That means only 3750 people out of 10 000 would get this set as the rest 6250
sets would be sold for scalping
|
First on the call there were also further numbers told 75% of 1 pcs orders, 15%
of 2 pcs orders; 5% of either 3 or 4 pcs orders and finally 'pure scalper'
5% of 5pcs orders.
As with math exercises it depends on the translation of the wording to the equations.
- the language seems to suggest the percentage is from the order count, not total
piece count (otherwise the equation would change)
- there is one unknown and that is ratio of 3 to 4 pcs orders, let's just
assume it is 1:1
- plus the published percentages are too rounded, in reality it would be some
decimal numbers 
The equation could look something like this
https://www.wolframalpha.com/input/?i=0.75*x+%2B+0.15*x*2+%2B+0.05*x*3.5+%2B+0.05*x*5+%3D+10000
result of 6799,66 is not a whole number, due to the imprecision mentioned above.
Anyways we are going for ballpark numbers let's round it up to 6800.
The result could look something like this
6800 * 75% = 5100 orders each 1pcs total 5100 pcs
6800 * 15% = 1020 orders each 2pcs total 2040 pcs
6800 * 2.5% = 170 orders each 3pcs total 510 pcs
6800 * 2.5% = 170 orders each 4pcs total 680 pcs
6800 * 5% = 340 orders each 5pcs total 1700 pcs
for total of 10030 pcs
Again, we are going for ballpark numbers!
But it shows that if 75% of orders were 1 piece they secured only about half
of the total stock with other half split between multi-piece orders.
But if BL PR writes "% of orders" but means "% of units" then it is quite simple.
10K by percentage and done 
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| | | | | | | | | Author: | Legorama | | Posted: | Jul 8, 2021 18:27 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 72 times | | Topic: | Designer Program | |
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| This is what I got when I crunched my numbers independently - anywhere between
40% to 62.5% of the sets went to "multi-set orders", (likely scalpers).
I agree with your math here.
In Designer Program, papluh writes:
| | In Designer Program, STARHAWK writes:
| | So do i count correctly for the Caste in the Forest ?
In total 5000 orders for the 10 000 sets produced
3750 of it (75%) for 1 pcs
1250 of it (25%) for 5 pcs
That means only 3750 people out of 10 000 would get this set as the rest 6250
sets would be sold for scalping
|
First on the call there were also further numbers told 75% of 1 pcs orders, 15%
of 2 pcs orders; 5% of either 3 or 4 pcs orders and finally 'pure scalper'
5% of 5pcs orders.
As with math exercises it depends on the translation of the wording to the equations.
- the language seems to suggest the percentage is from the order count, not total
piece count (otherwise the equation would change)
- there is one unknown and that is ratio of 3 to 4 pcs orders, let's just
assume it is 1:1
- plus the published percentages are too rounded, in reality it would be some
decimal numbers
The equation could look something like this
https://www.wolframalpha.com/input/?i=0.75*x+%2B+0.15*x*2+%2B+0.05*x*3.5+%2B+0.05*x*5+%3D+10000
result of 6799,66 is not a whole number, due to the imprecision mentioned above.
Anyways we are going for ballpark numbers let's round it up to 6800.
The result could look something like this
6800 * 75% = 5100 orders each 1pcs total 5100 pcs
6800 * 15% = 1020 orders each 2pcs total 2040 pcs
6800 * 2.5% = 170 orders each 3pcs total 510 pcs
6800 * 2.5% = 170 orders each 4pcs total 680 pcs
6800 * 5% = 340 orders each 5pcs total 1700 pcs
for total of 10030 pcs
Again, we are going for ballpark numbers!
But it shows that if 75% of orders were 1 piece they secured only about half
of the total stock with other half split between multi-piece orders.
But if BL PR writes "% of orders" but means "% of units" then it is quite simple.
10K by percentage and done
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| | | | | | | | | | | Author: | papluh | | Posted: | Jul 9, 2021 07:27 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 68 times | | Topic: | Designer Program | |
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| In Designer Program, Legorama writes:
| | This is what I got when I crunched my numbers independently - anywhere between
40% to 62.5% of the sets went to "multi-set orders", (likely scalpers).
I agree with your math here.
|
Thanks.
The multi-item orders would have a different probability of scalper presence.
Of course the 5 unit one would be their playground.
A 2 unit order set could be quite different there would be mix of use+archive,
use+give, use+buy(for friend) and use+for sell, be it immediate turn around or
just future investments. It is hard to guess the mix. But even with just one
of two sets for selling I'd not file that under scalping
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| | | | | | | Author: | EvansFamilyLego | | Posted: | Jul 10, 2021 16:46 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
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| Damn straight. You had the absolute best idea. I have no problem with someone
buying one to build and one to save- or one for themselves and one to gift...but
five? No. No, you're just scalping. I'm pissed that I couldn't get
a castle while so many people bought five.
In Designer Program, STARHAWK writes:
| | So do i count correctly for the Caste in the Forest ?
In total 5000 orders for the 10 000 sets produced
3750 of it (75%) for 1 pcs
1250 of it (25%) for 5 pcs
That means only 3750 people out of 10 000 would get this set as the rest 6250
sets would be sold for scalping
BTW why dont you just present the exact numbers grouped by count of sets per
order for each set ?
This would show which set is in high demand and which is not
Those 1000 happy scalpers are safe, their set will go up in value and they should
not fear that their order will be cancelled as is common practice on lego.com
page
Why not limiting the orders for this set to max 2 with following rule:
Orders for 1 pcs - no change
Orders for 2 pcs - no change
Orders for 3+ pcs - obvious scalper, limit the order to just 1!
this could free up another batch for a next rout of preorder with limit of only
1 per BL account which was not created in the last 2 months (or when was this
initiative published)
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| | | | | | | Author: | tEoS | | Posted: | Jul 10, 2021 17:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 86 times | | Topic: | Designer Program | |
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| While I agree that it sucks for others, these "scalpers" did not do anything
wrong. Lego allowed up to 5 to be purchased.
To put this in perspective Lego only allows 2 Daily Bugles to be purchased, which
is not a limited set like the castle.
Now one could argue that they could have shown self-restraint and only purchased
one castle (like I did), but in the end Lego made this mess possible.
| | this could free up another batch for a next rout of preorder with limit of only
1 per BL account which was not created in the last 2 months (or when was this
initiative published)
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| | | | | | | | | Author: | papluh | | Posted: | Jul 11, 2021 10:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 74 times | | Topic: | Designer Program | |
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| In Designer Program, tEoS writes:
| | While I agree that it sucks for others, these "scalpers" did not do anything
wrong. Lego allowed up to 5 to be purchased.
|
"Wrong" is a relative term.
Is it illegal? ... of course no
Is it breaking the program rules? ... no in the written legal sense
But is is also considerate to others ? ... no AF!
It is still benefiting for own's profit on the expense of somebody else.
More then easy to be done considering the benefit and not knowing there is specific
person. One can put any excuse about LEGO's fault or small print or ... whatever,
the principle still stays.
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| | | | | | | | | | | Author: | popsicle | | Posted: | Jul 11, 2021 12:50 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 98 times | | Topic: | Designer Program | |
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| In Designer Program, papluh writes:
| | In Designer Program, tEoS writes:
| | While I agree that it sucks for others, these "scalpers" did not do anything
wrong. Lego allowed up to 5 to be purchased.
|
"Wrong" is a relative term.
Is it illegal? ... of course no
Is it breaking the program rules? ... no in the written legal sense
But is is also considerate to others ? ... no AF!
It is still benefiting for own's profit on the expense of somebody else.
More then easy to be done considering the benefit and not knowing there is specific
person. One can put any excuse about LEGO's fault or small print or ... whatever,
the principle still stays.
|
Obviously “right” and “wrong” are human constructs, if not considered a social
construct then certainly like Law, is the result of the general consensus among
peoples over time and within our time. As with Law, the consensus is NOT immutable.
However, the established concepts of “right and wrong” are taken from a far
greater consensus group than any Law of any given example throughout our history.
For one, the concept of “right and wrong” is not constrained by national borders
where established Law applies, more a question of morals and isn’t that a can
of worms…
In short, “right and wrong” should carry far more weight within our individual
thoughts and concerns than it does. But unfortunately it does not for most of
us, as Law carries something that our moral conceptions do not: the weight of
punishment. Too often, the only consequence we suffer from acting in a manner
that is not right "morally," comes from our own conscience, and how good have
we gotten at ignoring or placating that nagging voice, some of us are down right
masterful
Just some rambling thoughts after having too many cups of joe. Apply them as
you will within this conversation, if you can make sense of it, that is 
-Have a wonderful Sunday
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| | | | | Author: | Mailman | | Posted: | Jul 7, 2021 19:24 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 142 times | | Topic: | Designer Program | |
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| It's disappointing that you don't open up the Castle in the Forest for
more orders. This set was obviously the favorite in this round, and given the
fact that you admit server errors meant that many wouldn't get one, it would
only be fair to open it up for those that missed out because of your server inadequacy.
This seems like a half-hearted attempt to appease those that missed out on a
very promising set. I was looking forward to this update, but now am only more
disappointed at this entire process.
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 7, 2021 21:31 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 88 times | | Topic: | Designer Program | |
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| In Designer Program, Mailman writes:
| | It's disappointing that you don't open up the Castle in the Forest for
more orders. This set was obviously the favorite in this round, and given the
fact that you admit server errors meant that many wouldn't get one, it would
only be fair to open it up for those that missed out because of your server inadequacy.
This seems like a half-hearted attempt to appease those that missed out on a
very promising set. I was looking forward to this update, but now am only more
disappointed at this entire process.
|
So the fact that the stated the server errors caused problems, but they also
stated that it allowed twice as many sold set as originally accounted for. So
now you want them to open it up yet again to sell more of a set.
We get it. Not everyone got the sets that they want (myself included), but you
can't expect that they are just going to sell more of a set that they sold
200% of originally. There has to be a stopping point and when you look at exclusives,
not everyone will be happy, sorry.
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| | | | | Author: | masopaso | | Posted: | Jul 7, 2021 19:27 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 127 times | | Topic: | Designer Program | |
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| so let me make this clear in a sentence: buy Castle in the forest on ebay for
800$
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| | | | | | | Author: | STARHAWK | | Posted: | Jul 7, 2021 19:35 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 100 times | | Topic: | Designer Program | |
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| In Designer Program, masopaso writes:
| | so let me make this clear in a sentence: buy Castle in the forest on ebay for
800$
|
At this point, i will just wait on the istructions to appear (would be nice if
author could sell it right now). I dont have the patience with lego to be able
to purchase a set i want.
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| | | | | Author: | Mailman | | Posted: | Jul 7, 2021 19:33 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 113 times | | Topic: | Designer Program | |
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| It's disappointing that you don't open up the Castle in the Forest for
more orders. This set was obviously the favorite in this round, and given the
fact that you admit server errors meant that many wouldn't get one, it would
only be fair to open it up for those that missed out because of your server inadequacy.
This seems like a half-hearted attempt to appease those that missed out on a
very promising set. I was looking forward to this update, but now am only more
disappointed at this entire process.
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| | | | | Author: | amvdamian | | Posted: | Jul 7, 2021 19:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 130 times | | Topic: | Designer Program | |
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| In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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So what’s wrong with making more than just 10k sets???
You’ve acknowledged that there were a lot of areas for improvement, that led
to some interested collectors being shut out from purchasing the castle. So if
you’re re-opening pre-orders for the other sets, why not do a one-time increase
of the castle set limit? 12k? 15k?
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| | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 05:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 72 times | | Topic: | Designer Program | |
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| | |
So what’s wrong with making more than just 10k sets???
You’ve acknowledged that there were a lot of areas for improvement, that led
to some interested collectors being shut out from purchasing the castle. So if
you’re re-opening pre-orders for the other sets, why not do a one-time increase
of the castle set limit? 12k? 15k?
|
This was addressed in the statement. They want each of the sets to have the same
number produced to be fair to the designers, which is understandable. Would they
sell 15K of some of the sets? Possibly not, once people know they are not really
exclusive items.
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| | | | | Author: | Mailman | | Posted: | Jul 7, 2021 19:47 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 200 times | | Topic: | Designer Program | |
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| So, basically you're telling us that because of server errors/inadequacies,
those that wanted the Castle in the Forest set, but were unable to get it, you
still can't get it. Oh, and by the way, 5,000 more of those sets were able
to be ordered, but you still can't get one. Oh, and we know that there were
at least SOME people ordered more than one (probably to re-sell), but that's
too bad. You still can't get one. I was all juiced up for this big response
to this program gaffe, but now am even more disappointed.
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| | | | | Author: | Horse25 | | Posted: | Jul 7, 2021 20:22 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 100 times | | Topic: | Designer Program | |
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| | Please make castle in the Forrest available! |
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| | | | | Author: | Cashmoney6 | | Posted: | Jul 7, 2021 20:23 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 211 times | | Topic: | Designer Program | |
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| Limiting the set to 1 per customer would have made it fine, kinda disappointed
because one of the main reasons i bought one of the sets was because of how limited
it was. I feel like lowering the set limitations to 1 would have been enough
because now a extra 5000 people get to order them, instead of the 3/4k which
would have been extra if it was still 5.
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| | | | | | | Author: | randyipp | | Posted: | Jul 7, 2021 21:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 104 times | | Topic: | Designer Program | |
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| In Designer Program, Cashmoney6 writes:
| | Limiting the set to 1 per customer would have made it fine, kinda disappointed
because one of the main reasons i bought one of the sets was because of how limited
it was. I feel like lowering the set limitations to 1 would have been enough
because now a extra 5000 people get to order them, instead of the 3/4k which
would have been extra if it was still 5.
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I'm seriously impressed you bought a set and are still managing to find something
to complain about!
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| | | | | | | | | Author: | arminikonic | | Posted: | Jul 8, 2021 08:48 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 64 times | | Topic: | Designer Program | |
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| Look whos upset they won't be able to sell them in their store for a higher
price. You want to buy one of my 5? Ill sell it to you gladly
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| | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 04:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
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| In Designer Program, Cashmoney6 writes:
| | Limiting the set to 1 per customer would have made it fine, kinda disappointed
because one of the main reasons i bought one of the sets was because of how limited
it was. I feel like lowering the set limitations to 1 would have been enough
because now a extra 5000 people get to order them, instead of the 3/4k which
would have been extra if it was still 5.
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You can cancel your order if the lack of exclusivity is a problem.
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| | | | | | | Author: | Laiden | | Posted: | Jul 11, 2021 20:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 49 times | | Topic: | Designer Program | |
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| That's a very awful thing to say. Screw exclusivity. This is a piece of childhood
to many ppl that couldn't get the set and you talk about exclusivity??? Really?
Awful. I wish everyone could get a set. I guess you are planning on selling it
at some point if you worry about that.
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| | | | | Author: | Elberik | | Posted: | Jul 7, 2021 20:29 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 119 times | | Topic: | Designer Program | |
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| So the scalpers get to keep their sets and those of us who didn't camp-out
on the site are just left out in the cold. Great. Fantastic.
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| | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 07:33 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
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| In Designer Program, Elberik writes:
| | So the scalpers get to keep their sets and those of us who didn't camp-out
on the site are just left out in the cold. Great. Fantastic.
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How are you sure they are scalpers? Impugning motives?
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| | | | | | | Author: | shawnxyz | | Posted: | Jul 8, 2021 13:16 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 41 times | | Topic: | Designer Program | |
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| In Designer Program, Elberik writes:
| | So the scalpers get to keep their sets and those of us who didn't camp-out
on the site are just left out in the cold. Great. Fantastic.
|
Yea, scalpers win and the rest of the Lego fans are disappointed. Very few fans
care about "exclusivity". I mean, sure, I have a few things I collected that
are hard to find and I enjoy, but am I going to be mad at Lego if they made more?
99% of fans don't scalp Lego or have the primary intention of hoarding it
for reselling it later. (Even if it wasn't limited, the 2nd group would
still be fine as eventually it'll go out of print anyway.)
The only 'fans' that win with this are the scalpers that already make
Lego less fun.
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| | | | | Author: | babyboybricks | | Posted: | Jul 7, 2021 21:55 | | Subject: | (Cancelled) | | Viewed: | 81 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | babyboybricks | | Posted: | Jul 7, 2021 21:57 | | Subject: | (Cancelled) | | Viewed: | 78 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | bluesfier | | Posted: | Jul 7, 2021 22:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 95 times | | Topic: | Designer Program | |
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| The improvements are great and all, but you really should offer more of the Castle
set. It is what people really want. There are plenty of people who weren't
even able to get one of that set. I am one of those people. I would have liked
to have a chance to get one of those sets. You should open that one back up
for all the people who would like one, and only allow one purchase.
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| | | | | | | Author: | KrazyGhost | | Posted: | Jul 7, 2021 22:23 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 84 times | | Topic: | Designer Program | |
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| In Designer Program, bluesfier writes:
| | The improvements are great and all, but you really should offer more of the Castle
set. It is what people really want. There are plenty of people who weren't
even able to get one of that set. I am one of those people. I would have liked
to have a chance to get one of those sets. You should open that one back up
for all the people who would like one, and only allow one purchase.
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The only reason they added more to the others is because a glitch caused the
Castle to allow 10k to be ordered. Thats the limit and they are making it One
per person starting with the newly added Round 1.
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| | | | | Author: | KrazyGhost | | Posted: | Jul 7, 2021 22:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 115 times | | Topic: | Designer Program | |
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| They didnt add more to Castle because it had already sold 10k due to a glitch....what
i dont get is why those who ordered Day 1 in the original 5k have to wait almost
a year due to you guys adding more. The most wanted set was and will still be
the Castle. Opening the others wont make people happy
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| | | | | Author: | JonMKnight | | Posted: | Jul 7, 2021 22:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 163 times | | Topic: | Designer Program | |
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| This doesn't really fix the core underlining failures of this. Stop supporting
scalper culture, start supporting your fans.
What would have been an impressive show to fans, is if you actually opened the
castle back up, 5,000 additional, 1 per customer, and give us an exact time for
when it goes live. That would have been doing something. I personally don't
care about any of the rest of the sets, so that is great for opening that up
for those who do, but doesn't do jack for those of us messed over because
of a ridiculous 5x buy limit.
In fact, going forward, 2x buying limit should be a max, making sure it is very
clear exactly when these things drop, and keep to that schedule. Maybe pay attention
to what they are doing over in Haslab, where they actually have a minimum, but
no max as long as the min is hit, and a window by which you can buy within.
This botched round 1, really makes me not care about future rounds, as this whole
service clearly is designed again to help scalpers prosper, instead of actually
service your fans. This isn't the first time and I guess by the way this
sounds, it probably won't be the last.
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| | | | | | | Author: | jcarlon | | Posted: | Jul 8, 2021 19:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 55 times | | Topic: | Designer Program | |
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| Come on really? Do you really think the whole purpose of this program is designed
to help scalpers? I am just amazed at some of the comments here.
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| | | | | | | Author: | Eli_n_Me | | Posted: | Jul 8, 2021 22:02 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 81 times | | Topic: | Designer Program | |
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| In Designer Program, JonMKnight writes:
| | This doesn't really fix the core underlining failures of this. Stop supporting
scalper culture, start supporting your fans.
What would have been an impressive show to fans, is if you actually opened the
castle back up, 5,000 additional, 1 per customer, and give us an exact time for
when it goes live. That would have been doing something. I personally don't
care about any of the rest of the sets, so that is great for opening that up
for those who do, but doesn't do jack for those of us messed over because
of a ridiculous 5x buy limit.
In fact, going forward, 2x buying limit should be a max, making sure it is very
clear exactly when these things drop, and keep to that schedule. Maybe pay attention
to what they are doing over in Haslab, where they actually have a minimum, but
no max as long as the min is hit, and a window by which you can buy within.
This botched round 1, really makes me not care about future rounds, as this whole
service clearly is designed again to help scalpers prosper, instead of actually
service your fans. This isn't the first time and I guess by the way this
sounds, it probably won't be the last.
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Why do people keep using such an offensive word? Do you know Scalper is very
offensive to my people? please Stop!
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| | | | | | | Author: | relhak | | Posted: | Jul 14, 2021 05:24 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 50 times | | Topic: | Designer Program | |
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| Exclusivity and purchase limits incentivize set flippers. It artificially restricts
availability of the set, driving up the price, making it more lucrative to use
alternate means to order more.
If you want to cut down on flipping, allow unlimited pre-orders during a generous
window so that everyone can get one. Then people who *do* flip sets will increase
the supply, keeping aftermarket prices down, instead of driving them up.
In Designer Program, JonMKnight writes:
| | This doesn't really fix the core underlining failures of this. Stop supporting
scalper culture, start supporting your fans.
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| | | | | Author: | dreambuilder71 | | Posted: | Jul 7, 2021 22:23 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 119 times | | Topic: | Designer Program | |
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| Just shows the Lego Ideas people don't know what they are doing when they
choose sets we don't really want, but say no to sets we really do want.
Just make sets based on our votes and you'll get sales.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 7, 2021 23:28 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
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| In Designer Program, dreambuilder71 writes:
| | Just shows the Lego Ideas people don't know what they are doing when they
choose sets we don't really want, but say no to sets we really do want.
Just make sets based on our votes and you'll get sales.
|
How does this logic make any sense. Every set that is select from LEGO Ideas
has reached the same 10k threshold to be reviewed by TLG. There are so many
reasons why a set may or may not be select during the Ideas review process.
Should the revisit the old Forestmen series, maybe. After seeing the interest
over this castle set will they, hopefully. But this was a limited release set
that already glitched and sold 5k to many. There is no reason for them to "have"
to open it up for more sales just because people didn't get it. They said
5% of the orders bought 5 sets, which is so much smaller then everyone is barking
over compared to the 75% that bought 1.
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| | | | | | | | | Author: | STARHAWK | | Posted: | Jul 8, 2021 11:35 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
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| In Designer Program, psusaxman2000 writes:
| | In Designer Program, dreambuilder71 writes:
| | Just shows the Lego Ideas people don't know what they are doing when they
choose sets we don't really want, but say no to sets we really do want.
Just make sets based on our votes and you'll get sales.
|
How does this logic make any sense. Every set that is select from LEGO Ideas
has reached the same 10k threshold to be reviewed by TLG. There are so many
reasons why a set may or may not be select during the Ideas review process.
Should the revisit the old Forestmen series, maybe. After seeing the interest
over this castle set will they, hopefully. But this was a limited release set
that already glitched and sold 5k to many. There is no reason for them to "have"
to open it up for more sales just because people didn't get it. They said
5% of the orders bought 5 sets, which is so much smaller then everyone is barking
over compared to the 75% that bought 1.
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Please point me to the official message where they presented the distribution
of this set among the orders
In the first article i see only the number 75%, thats all
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| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 11:48 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
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| In Designer Program, STARHAWK writes:
| | In Designer Program, psusaxman2000 writes:
| | In Designer Program, dreambuilder71 writes:
| | Just shows the Lego Ideas people don't know what they are doing when they
choose sets we don't really want, but say no to sets we really do want.
Just make sets based on our votes and you'll get sales.
|
How does this logic make any sense. Every set that is select from LEGO Ideas
has reached the same 10k threshold to be reviewed by TLG. There are so many
reasons why a set may or may not be select during the Ideas review process.
Should the revisit the old Forestmen series, maybe. After seeing the interest
over this castle set will they, hopefully. But this was a limited release set
that already glitched and sold 5k to many. There is no reason for them to "have"
to open it up for more sales just because people didn't get it. They said
5% of the orders bought 5 sets, which is so much smaller then everyone is barking
over compared to the 75% that bought 1.
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Please point me to the official message where they presented the distribution
of this set among the orders
In the first article i see only the number 75%, thats all
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I mis-read a previous post about numbers.
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| | | | | | | | | | | Author: | papluh | | Posted: | Jul 8, 2021 12:16 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
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| In Designer Program, STARHAWK writes:
| | In Designer Program, psusaxman2000 writes:
| | ... They said
5% of the orders bought 5 sets, which is so much smaller then everyone is barking
over compared to the 75% that bought 1.
|
Please point me to the official message where they presented the distribution
of this set among the orders
In the first article i see only the number 75%, thats all
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The numbers - 75% of 1 pcs orders, 15% of 2 pcs orders; 5% of either 3 or 4 pcs
orders and 5% of 5pcs orders - were shared on a call with recognized media prior
to releasing the public release.
Also some other info not in the release. I haven't found a single site with
whole overview. www.brickfanatics.com has multiple articles on the theme (actually
a little too much split, probably view count plan )
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| | | | | Author: | rlegault | | Posted: | Jul 7, 2021 22:40 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 92 times | | Topic: | Designer Program | |
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| This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.
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| | | | | | | Author: | gideon84 | | Posted: | Jul 7, 2021 22:56 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 84 times | | Topic: | Designer Program | |
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| In Designer Program, rlegault writes:
| | This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.
|
I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable, with maximum for individual set at 2,
per person going forward (counting existing orders, of course). This way, they
get to maximize their profit while satisfying the exact demand from all the fans,
while simultaneously killing the “limited quantity” aspect of the sets, effectively
ending any incentive to buy even more than one. There’s no worry that it’ll run
out or needs to concern about “glitches” anymore either because everybody has
40 days to order.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 07:38 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
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| In Designer Program, gideon84 writes:
| | […]
I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable,
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That last’s illegal in EU (and undoubtedly elsewhere).
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| | | | | | | | | | | Author: | gideon84 | | Posted: | Jul 8, 2021 09:04 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
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| In Designer Program, SylvainLS writes:
| | In Designer Program, gideon84 writes:
| | […]
I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable,
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That last’s illegal in EU (and undoubtedly elsewhere).
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Ok. So make them Refundable then.  I doubt many who ordered will cancel, especially
knowing they’ll be paying $500 for the same set if they change their mind later.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 10:39 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
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| In Designer Program, gideon84 writes:
| | In Designer Program, SylvainLS writes:
| | In Designer Program, gideon84 writes:
| | […]
I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable,
|
That last’s illegal in EU (and undoubtedly elsewhere).
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Ok. So make them Refundable then. I doubt many who ordered will cancel, especially
knowing they’ll be paying $500 for the same set if they change their mind later.
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How would you feel if that meant that you could not have the sets for 1.5 or
2 years. Adding a known quantity has increased the timescale for production,
adding an unknown quantity means it would be delayed even further, as no production
can start until numbers are firm.
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| | | | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 10:54 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 45 times | | Topic: | Designer Program | |
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| In Designer Program, yorbrick writes:
| | In Designer Program, gideon84 writes:
| | In Designer Program, SylvainLS writes:
| | In Designer Program, gideon84 writes:
| | […]
I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable,
|
That last’s illegal in EU (and undoubtedly elsewhere).
|
Ok. So make them Refundable then. I doubt many who ordered will cancel, especially
knowing they’ll be paying $500 for the same set if they change their mind later.
|
How would you feel if that meant that you could not have the sets for 1.5 or
2 years. Adding a known quantity has increased the timescale for production,
adding an unknown quantity means it would be delayed even further, as no production
can start until numbers are firm.
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They would expect that this would just take over the production line and just
keep running until the market was flooded and everyone had the set in hand.
Then only could TLG get back to their regularly scheduled program of producing
official sets.
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| | | | | | | Author: | tons_of_bricks | | Posted: | Jul 8, 2021 12:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 50 times | | Topic: | Designer Program | |
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| In Designer Program, rlegault writes:
| | This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.
|
By increasing it to 10,000, they delayed the production by 5 months; do you really
want it to be any longer?
Seeing as how they let us know from the very start that there would be a 5,000
limit, I think they're being more than fair to increase the limit.
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| | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 12:59 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 45 times | | Topic: | Designer Program | |
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| In Designer Program, firestar246 writes:
| | By increasing it to 10,000, they delayed the production by 5 months; do you really
want it to be any longer?
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No, they are adding a production run which will delay the other two rounds but
not the first run starting September.
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| | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Jul 8, 2021 13:45 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 50 times | | Topic: | Designer Program | |
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| In Designer Program, wettfink writes:
| | In Designer Program, firestar246 writes:
| | By increasing it to 10,000, they delayed the production by 5 months; do you really
want it to be any longer?
|
No, they are adding a production run which will delay the other two rounds but
not the first run starting September.
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That is not how I read the statement; sounded like everything would be delayed.
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| | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 13:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
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| In Designer Program, firestar246 writes:
| | That is not how I read the statement; sounded like everything would be delayed.
|
"Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022, as opposed to January 2022. This will also
delay the release of Rounds 2 & 3. The final plan for this will be communicated
at a later stage."
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| | | | | | | Author: | shawnxyz | | Posted: | Jul 8, 2021 13:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 42 times | | Topic: | Designer Program | |
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| In Designer Program, rlegault writes:
| | This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.
|
They already said they don't care about the fans, they like the scalpers
more.
What they should do is just make it a normal run and teach the scalpers a lesson.
Do that a few times and show scalpers that trying to flip Lego and taking advantage
of the real fans is a risky business.
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| | | | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 13:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 43 times | | Topic: | Designer Program | |
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| In Designer Program, shawnxyz writes:
| | In Designer Program, rlegault writes:
| | This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.
|
They already said they don't care about the fans, they like the scalpers
more.
What they should do is just make it a normal run and teach the scalpers a lesson.
Do that a few times and show scalpers that trying to flip Lego and taking advantage
of the real fans is a risky business.
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LEGO already decided that these sets were not suitable for a normal Ideas set
run, presumably as they won't sell in very large quantities. But if they
want to overturn that decision, and release 10+ Ideas sets a year including ones
that they previously didn't think will do well and risk having to discount
them when the over produced sets don't sell, then they should go for it.
LEGO would look a bit stupid for turning them down in the first place then U-turning.
On the positive side for resellers, they'd be able to buy them at discounts
when the sets are left on the shelves, and sell them on a few years later.
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| | | | | Author: | CCME | | Posted: | Jul 7, 2021 22:43 | | Subject: | (Cancelled) | | Viewed: | 99 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | dfmswm | | Posted: | Jul 7, 2021 22:47 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 107 times | | Topic: | Designer Program | |
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| We appreciate the additional Castle in the Forest sets made available, but as
a long time castle fan, I speak for many when I say that you could double the
number of sets available again and still have demand. I was unable to order
a set in time and do not want to pay secondary market mark-up prices Please,
please, please offer more sets. I just want one set for my personal collection.
Bricklink member since January 2001
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| | | | | | | Author: | Brekli | | Posted: | Jul 7, 2021 22:49 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 65 times | | Topic: | Designer Program | |
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| They aren't making any more castle sets available:
"For Round 1, we will increase the number of sets available from 5,000 to 10,000.
Castle in the Forest has already reached this amount."
In Designer Program, dfmswm writes:
| | We appreciate the additional Castle in the Forest sets made available, but as
a long time castle fan, I speak for many when I say that you could double the
number of sets available again and still have demand. I was unable to order
a set in time and do not want to pay secondary market mark-up prices Please,
please, please offer more sets. I just want one set for my personal collection.
Bricklink member since January 2001
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| | | | | Author: | 111insanedane | | Posted: | Jul 7, 2021 23:09 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 100 times | | Topic: | Designer Program | |
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| In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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Nice changes going forward but since there is such a high demand for the castle
and they are already going to be making double what they planned, why not allow
for more orders over a set time. They get the money and know how many to build.
I was out of luck on the castle for the first round.
On vacation and did not know we would be linked to the LEGO site. Password not
saved to my phone and NO REPLY to 3 request to reset the password.
Time to fix the LEGO server..... oh yeah.... they have needed to do that for
a decade or more.
Play well.
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| | | | | Author: | arminikonic | | Posted: | Jul 7, 2021 23:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 89 times | | Topic: | Designer Program | |
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| Well now im upset that its only 1 per person, make it 2. I want to build one
now and keep one in the future. Really unfair to screw over others too now. Make
it fair
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| | | | | Author: | ParkerF | | Posted: | Jul 7, 2021 23:23 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 147 times | | Topic: | Designer Program | |
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| That is more than I expected to happen. I still cannot get the castle set so
I am about as happy about this as before 
Also I don't understand the few people here who complain about exclusivity.
Why do you care if other people have this set as well? Is this an investment
or a hobby you are passionate about? The set isn't any better or worse if
others can own and build it too. If it was supposed to be so exclusive the price
should have been at least double of what it was. Exclusivity should have its
price. So everyone complaining about exclusivity just shut up and be happy you
actually got the set. Seems like there are thousands who weren't as lucky.
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 7, 2021 23:35 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 82 times | | Topic: | Designer Program | |
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| In Designer Program, ParkerF writes:
| | That is more than I expected to happen. I still cannot get the castle set so
I am about as happy about this as before
Also I don't understand the few people here who complain about exclusivity.
Why do you care if other people have this set as well? Is this an investment
or a hobby you are passionate about? The set isn't any better or worse if
others can own and build it too. If it was supposed to be so exclusive the price
should have been at least double of what it was. Exclusivity should have its
price. So everyone complaining about exclusivity just shut up and be happy you
actually got the set. Seems like there are thousands who weren't as lucky.
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It's not that everyone is complaining because they want it to be exclusive,
but because it was exactly what they said it was going to be from the start.
Limited edition means people miss out. What happens if they open it up again
and the next group miss out and complain the next go around. It's still
not an official LEGO release set so it will never have the same production scale.
Different labor, different process, just using TLG for shipping.
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| | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 09:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 71 times | | Topic: | Designer Program | |
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| In Designer Program, psusaxman2000 writes:
| | It's still not an official LEGO release set so it will never have the same production scale.
Different labor, different process, just using TLG for shipping.
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Do you know that for sure? I just assumed they'd use the existing Lego production
infrastructure to produce these this time around. It's all part of TLG. It
would make sense.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 09:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 66 times | | Topic: | Designer Program | |
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| In Designer Program, wettfink writes:
| | In Designer Program, psusaxman2000 writes:
| | It's still not an official LEGO release set so it will never have the same production scale.
Different labor, different process, just using TLG for shipping.
|
Do you know that for sure? I just assumed they'd use the existing Lego production
infrastructure to produce these this time around. It's all part of TLG. It
would make sense.
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It’s LEGO that will produce & pack the sets this time, not BrickLink in its warehouse
like the very first ADP.
That’s why they need to fit the production runs between their other sets, including
the production of the needed elements.
That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 8, 2021 09:25 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
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| In Designer Program, SylvainLS writes:.
| | That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.
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Seems pretty clear that only the additional 5K are shipping in June:
"Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022, as opposed to January 2022. This will also delay
the release of Rounds 2 & 3. The final plan for this will be communicated at
a later stage."
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| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 09:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 46 times | | Topic: | Designer Program | |
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| In Designer Program, peregrinator writes:
| | In Designer Program, SylvainLS writes:.
| | That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.
|
Seems pretty clear that only the additional 5K are shipping in June:
"Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022, as opposed to January 2022. This will also delay
the release of Rounds 2 & 3. The final plan for this will be communicated at
a later stage."
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Yep, seems I’m the one who misunderstood
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| | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 09:28 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
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| In Designer Program, SylvainLS writes:
| | It’s LEGO that will produce & pack the sets this time, not BrickLink in its warehouse
like the very first ADP.
That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.
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I think so too but do you have a source for that?
"Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022, as opposed to January 2022."
The wording is clear. The first batch will not be affected. Makes sense considering
storage costs.
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| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 09:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
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| In Designer Program, wettfink writes:
| | In Designer Program, SylvainLS writes:
| | It’s LEGO that will produce & pack the sets this time, not BrickLink in its warehouse
like the very first ADP.
That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.
|
I think so too but do you have a source for that?
|
Nothing, I just trusted the memory of what I read (too) late last night instead
of checking the message.
| | "Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022, as opposed to January 2022."
The wording is clear. The first batch will not be affected. Makes sense considering
storage costs.
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So, they are splitting the production run / adding another one for June, and
that moves the other rounds too.
Actually, considering what we know of how it works in LEGO factories (that is,
very not much ), it can make as much sense as moving the whole run.
I wouldn’t want to be the one managing TLG’s production runs (and no one else
would either, so we’re all safe ).
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| | | | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 09:55 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
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| In Designer Program, SylvainLS writes:
| | So, they are splitting the production run / adding another one for June, and
that moves the other rounds too.
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The first one is scheduled for September. Probably too late for moving that one
and no room to extend. So they found room for another production run to be ready
in June 2022. Not clear if they have to split the castle run or if they can squeeze
all 10.000 into the first run.
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| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 09:23 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 52 times | | Topic: | Designer Program | |
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| In Designer Program, wettfink writes:
| | In Designer Program, psusaxman2000 writes:
| | It's still not an official LEGO release set so it will never have the same production scale.
Different labor, different process, just using TLG for shipping.
|
Do you know that for sure? I just assumed they'd use the existing Lego production
infrastructure to produce these this time around. It's all part of TLG. It
would make sense.
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Clarification, the amount of labor.... It may still be processed in house, but
with limited capacity, they are trying to fit into the production schedules for
the other project in line. If they were fully realized Ideas sets, they would
have a larger, longer production time on the lines allowing larger order and
capacity.
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| | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 10:05 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
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| In Designer Program, psusaxman2000 writes:
| | It may still be processed in house, but
with limited capacity, they are trying to fit into the production schedules for
the other project in line. If they were fully realized Ideas sets, they would
have a larger, longer production time on the lines allowing larger order and
capacity.
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Yeah, that it's a logistical challenge is clear. Some people seem to forget
that TLG produce a handful of other products made from hundreds of different
parts. I thought you knew specifics about this particular production process.
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| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 10:13 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 45 times | | Topic: | Designer Program | |
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| In Designer Program, wettfink writes:
| | […]
Yeah, that it's a logistical challenge is clear. Some people seem to forget
that TLG produce a handful of other products made from hundreds of different
parts.
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Make that hundreds (700-800) of other products from thousands (about
10,000) of different parts
| | I thought you knew specifics about this particular production process.
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| | | | | Author: | BrickFan2424 | | Posted: | Jul 7, 2021 23:23 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 140 times | | Topic: | Designer Program | |
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| First of all, I do have to thank Bricklink for making this program, it is an
enormous step in the right direction. With that said, I thought the 2k+
of unhappy comments under Castle in the Forest would make it clear that this
is the set we want... it sold 10k units in 36 minutes while the next set took
3 hours to sell 5k units. And instead you make more of all the other sets? Don't
get me wrong, they are all great, but this is the one where customers truly did
not have adequate chances to buy it. It went in mere minutes while the site was
crashing.
I don't know why the Bricklink team is willing to make potentially tens of
thousands of customers disappointed so that a minority of customers can bask
in "exclusivity" created by artificial scarcity. It is simply bad customer service.
The expectation was that this program was designed to crowdfund sets we love
so we can buy them, not a mad scramble to buy limited edition sets. I think it
is very safe to say that many customers will see this as an inadequate solution.
I was excited for this program, and it is a shame that it turned out this way.
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| | | | | | | Author: | cboyse | | Posted: | Jul 7, 2021 23:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 75 times | | Topic: | Designer Program | |
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| Agree 100% with your sentiment. Thousands of us want the castle set. The fact
that 5000 people over the limit got to order it is unfair. The fact that 25%
of buyers bought 5 is unfair. The total uproar over this whole program, the anger
from the fans and the criticism come from not being able to purchase the castle
set. Period. Everyone didn't get a fair shot at the castle especially taking
into account time zones. CLEARLY Lego has its head in the sand, this set is what
AFOL has wanted for years. This isn't just a ideas set, its a total nostalgic
home run for a theme we have been DESPERATE to get more of. And instead of listening
to the most passionate fans they willingly ignore us for "exclusivity."
Why are they still going to fulfill the 500 orders that bought multiple sets?
Its already unfair they sold over 5000. Just make this an official Ideas set
so we can have the chance to own this. Lego has to be the only company that has
fans DESPERATE to spend money, telling them EXACTLY what they want, and they
turn their noses at them because of "exclusivity" I guess?
I didn't realize Lego cared more about artifical scarcity than fan satisfaction.
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| | | | | | | | | Author: | Tarkur | | Posted: | Jul 8, 2021 05:04 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 49 times | | Topic: | Designer Program | |
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| In Designer Program, cboyse writes:
| | Agree 100% with your sentiment. Thousands of us want the castle set. The fact
that 5000 people over the limit got to order it is unfair. The fact that 25%
of buyers bought 5 is unfair. The total uproar over this whole program, the anger
from the fans and the criticism come from not being able to purchase the castle
set. Period. Everyone didn't get a fair shot at the castle especially taking
into account time zones. CLEARLY Lego has its head in the sand, this set is what
AFOL has wanted for years. This isn't just a ideas set, its a total nostalgic
home run for a theme we have been DESPERATE to get more of. And instead of listening
to the most passionate fans they willingly ignore us for "exclusivity."
Why are they still going to fulfill the 500 orders that bought multiple sets?
Its already unfair they sold over 5000. Just make this an official Ideas set
so we can have the chance to own this. Lego has to be the only company that has
fans DESPERATE to spend money, telling them EXACTLY what they want, and they
turn their noses at them because of "exclusivity" I guess?
I didn't realize Lego cared more about artifical scarcity than fan satisfaction.
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As a Bionicle fan all I can say is welcome to the club
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| | | | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 05:12 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 53 times | | Topic: | Designer Program | |
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| | | The fact
that 5000 people over the limit got to order it is unfair. The fact that 25%
of buyers bought 5 is unfair.
Why are they still going to fulfill the 500 orders that bought multiple sets?
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The limit was 5. 5 is not greater than 5, it is equal to 5. Not fulfilling orders
placed in line with advertised purchase limits would not be fair on the people
that read and understood the limits.
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| | | | | | | Author: | masopaso | | Posted: | Jul 8, 2021 00:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 66 times | | Topic: | Designer Program | |
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| Well said, this announcement makes us even more dissapointed. It was very much
obvious that thousands of Lego fans just want the Castle set.
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| | | | | | | Author: | TakkataEB | | Posted: | Jul 10, 2021 14:04 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
|
| In Designer Program, BrickFan2424 writes:
| | First of all, I do have to thank Bricklink for making this program, it is an
enormous step in the right direction. With that said, I thought the 2k+
of unhappy comments under Castle in the Forest would make it clear that this
is the set we want... it sold 10k units in 36 minutes while the next set took
3 hours to sell 5k units. And instead you make more of all the other sets? Don't
get me wrong, they are all great, but this is the one where customers truly did
not have adequate chances to buy it. It went in mere minutes while the site was
crashing.
I don't know why the Bricklink team is willing to make potentially tens of
thousands of customers disappointed so that a minority of customers can bask
in "exclusivity" created by artificial scarcity. It is simply bad customer service.
The expectation was that this program was designed to crowdfund sets we love
so we can buy them, not a mad scramble to buy limited edition sets. I think it
is very safe to say that many customers will see this as an inadequate solution.
I was excited for this program, and it is a shame that it turned out this way.
|
LEGO simply needs to make sets people want, we'll buy them.
I think it's silly to limit the sets. The whole point is to be able to have
fun or to build something really amazing that someone else created because
all your castles look like grey boxes with windows no matter how hard you try.
This is the first time in the 40 years I've been playing, building, collecting
LEGO, that I'm very disappointed in the company. Exclusivity is not the
LEGO I knew.
I would be thrilled if the building steps were released. Those that want their
exclusive boxes can have them. I wanted to build a marvelous set and I won't
be able to.
PS - By the stats given out, it sounds like 75% (at least) of the orders are
because the sets are incredible. 25% bought because it was exclusive.
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| | | | | Author: | kiwiman | | Posted: | Jul 7, 2021 23:28 | | Subject: | (Cancelled) | | Viewed: | 89 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | BadgerKing | | Posted: | Jul 7, 2021 23:36 | | Subject: | (Cancelled) | | Viewed: | 68 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | BadgerKing | | Posted: | Jul 7, 2021 23:39 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 122 times | | Topic: | Designer Program | |
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| Exclusivity should be a non-issue.
Most of us don't care if it's "limited". The main draw of a set is because
it
looks awesome and we want to build it. Period. Please stop with this ridiculous
notion that you have to limit the sets because "that makes it more desired".
It only makes it easier for scalpers to resell at a higher price and hoard the
sets for profit.
You should allow more people to buy the Castle in the Forest set to start.
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| | | | | Author: | Jaabo | | Posted: | Jul 7, 2021 23:44 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 104 times | | Topic: | Designer Program | |
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| Oh wow! Didn’t realize it was that bad and I already was disappointed. When first
saw the post I thought the Castle was going to be made available more fairly.
Why not cancel orders over qty of 2? And why not focus on the sets that people
want like the castle and not those others? Better to make 20000 castles than
10000 of the lower demand sets. Let the demand dictate what gets more produced.
There clearly isn’t equal demand for all the sets. Sad too tgaf the ones I wanted
didn’t make it but that was decided by the vote cart in 39 minutes while most
of us where at work. Thanks for addressing the problems. That castle should have
been an ideas release I think we all see now. 10000 in 30 minutes and I know
more people that wanted it that didn’t get it than ones that got it. Amazing
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | Author: | LukaMull | | Posted: | Jul 8, 2021 00:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 77 times | | Topic: | Designer Program | |
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| I had issue with shipping cost, here on bricklink it said free shipping to Czech
republic with Pursuit of flight set, but when ordered from lego.com shipping
cost was added. Thank you for answering.
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| | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 07:45 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 45 times | | Topic: | Designer Program | |
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| In Designer Program, LukaMull writes:
| | I had issue with shipping cost, here on bricklink it said free shipping to Czech
republic with Pursuit of flight set, but when ordered from lego.com shipping
cost was added. Thank you for answering.
|
You need to contact LEGO Consumer & Shopper Engagement:
https://www.bricklink.com/message.asp?ID=1278692
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| | | | | Author: | bentolsky | | Posted: | Jul 8, 2021 00:34 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 88 times | | Topic: | Designer Program | |
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| I totally understand the need to delay delivery on the additional sets. However,
for those of us who ordered the castle, when will we receive it? How are we supposed
to know if we are in the first 5000 or the second 5000?
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| | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 07:46 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
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| In Designer Program, bentolsky writes:
| | I totally understand the need to delay delivery on the additional sets. However,
for those of us who ordered the castle, when will we receive it? How are we supposed
to know if we are in the first 5000 or the second 5000?
|
As I read it, every set will be made/sent in June.
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| | | | | Author: | Skyhunterd | | Posted: | Jul 8, 2021 01:35 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 86 times | | Topic: | Designer Program | |
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| You might as well not have bothered to say anything. This is insulting. Kickstarters
can produce more than 10k but Lego the Mighty has magical glitches (with very
round numbers, too) AND can not produce more sets despite the demand AND does
not see interest in a Castle theme that simultaneously is over their production
capacity. No logic. If there’s a price for doing negative advertising for yourself,
you have a good chance of winning, TLG.
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| | | | | | | Author: | shawnxyz | | Posted: | Jul 8, 2021 13:22 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 44 times | | Topic: | Designer Program | |
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| In Designer Program, Skyhunterd writes:
| | You might as well not have bothered to say anything. This is insulting. Kickstarters
can produce more than 10k but Lego the Mighty has magical glitches (with very
round numbers, too) AND can not produce more sets despite the demand AND does
not see interest in a Castle theme that simultaneously is over their production
capacity. No logic. If there’s a price for doing negative advertising for yourself,
you have a good chance of winning, TLG.
|
Not only that, but there are even open-ended Kickstarters that have Lego-compatible
bricks. Of course I'd rather have Lego stuff, but if some dude on Kickstarter
can figure out crowdfunding, TLG should be able to manage it.
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| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 13:46 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
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| In Designer Program, shawnxyz writes:
| | In Designer Program, Skyhunterd writes:
| | You might as well not have bothered to say anything. This is insulting. Kickstarters
can produce more than 10k but Lego the Mighty has magical glitches (with very
round numbers, too) AND can not produce more sets despite the demand AND does
not see interest in a Castle theme that simultaneously is over their production
capacity. No logic. If there’s a price for doing negative advertising for yourself,
you have a good chance of winning, TLG.
|
Not only that, but there are even open-ended Kickstarters that have Lego-compatible
bricks. Of course I'd rather have Lego stuff, but if some dude on Kickstarter
can figure out crowdfunding, TLG should be able to manage it.
|
TLG doesn't have to manage it. They are a huge production corporation.
They go through design and testing phases and then release them to the masses.
These sets were never going to be that. There were a limited capacity release.
The use of the work "crowdfunding" from the beginning was flawed, but the execution
of the rules listed was not.
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| | | | | Author: | jaeilcho | | Posted: | Jul 8, 2021 01:39 | | Subject: | Re: 브릭링크 디자이너 프로그램 라운드 1 | | Viewed: | 139 times | | Topic: | Designer Program | |
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| I placed an order within a limited quantity and succeeded in making the payment.
But I received an order cancellation mail from Lego today.
We have announced that we can produce 10,000 castles in the forest set and deliver
them to everyone who ordered them, but it is clearly wrong to cancel the existing
order. I want my order back to normal.
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| | | | | Author: | Zekkounet | | Posted: | Jul 8, 2021 01:45 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 73 times | | Topic: | Designer Program | |
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| Just a shame...
"Oh, look, you couldn't get a forest castle ? so we double it and... you
still can't get it ! happy ?"
So how could you imagine we'd be ok with this ?
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 08:38 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 45 times | | Topic: | Designer Program | |
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| In Designer Program, Zekkounet writes:
| | Just a shame...
"Oh, look, you couldn't get a forest castle ? so we double it and... you
still can't get it ! happy ?"
So how could you imagine we'd be ok with this ?
|
Is this really how you read that? They didn't double it on purpose and then
say they weren't selling any more. They said they accidentally let 5000
more set sell originally, told us that happened and then to be fair to the designer
as selling the additional 5k of the other sets. No one says you have to be happy,
but at least be logical.
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| | | | | Author: | kiwiman | | Posted: | Jul 8, 2021 02:02 | | Subject: | (Cancelled) | | Viewed: | 83 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | mr.m4ze | | Posted: | Jul 8, 2021 02:07 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 78 times | | Topic: | Designer Program | |
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| So the "solution" for the castle is to not cancel orders that were placed because
you guys had a site failure? That doesnt "solve" anything, people still weren't
able to order and will be missing out because of your problem.
Let people pre order what they like for a month and produce that amount, this
artificial scarcity is in no one's interest other than scalpers
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| | | | | Author: | Imtar | | Posted: | Jul 8, 2021 02:07 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 93 times | | Topic: | Designer Program | |
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| I respect the manner in which Bricklink adresses the problems.
Unfortunately this still means that those who ordered more than one Castle in
the Forest get to keep theirs, and those who were unable to will never get one.
It would have been even better if all sales had been reduced to one unit, and
those units that came free that way, sold to those who had none yet.
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| | | | | Author: | ZeroOne | | Posted: | Jul 8, 2021 02:34 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 112 times | | Topic: | Designer Program | |
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| Congratulations. It was a difficult task but you succeeded. You have managed
to make the situation even worse. Those who wanted the castle will now be even
more enraged than before. In addition to injury, insult. Sincere congratulations.
Was it so difficult to increase the castle to 15,000 for equity?
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 08:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 43 times | | Topic: | Designer Program | |
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| In Designer Program, ZeroOne writes:
| | Congratulations. It was a difficult task but you succeeded. You have managed
to make the situation even worse. Those who wanted the castle will now be even
more enraged than before. In addition to injury, insult. Sincere congratulations.
Was it so difficult to increase the castle to 15,000 for equity?
|
When has Lego done anything "for equity"?
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| | | | | | | Author: | tons_of_bricks | | Posted: | Jul 8, 2021 12:33 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 42 times | | Topic: | Designer Program | |
|
| In Designer Program, ZeroOne writes:
| | Congratulations. It was a difficult task but you succeeded. You have managed
to make the situation even worse. Those who wanted the castle will now be even
more enraged than before. In addition to injury, insult. Sincere congratulations.
Was it so difficult to increase the castle to 15,000 for equity?
|
And when those 15,000 sell and there's still another 10,000 people who want
it? You'll all probably still complain there wasn't enough. Lego just
can't make any of you happy it seems.
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| | | | | Author: | Tarkur | | Posted: | Jul 8, 2021 03:09 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 97 times | | Topic: | Designer Program | |
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| I think you should have just made all the items who reached 3000 crowdfunders
not only the 5 first. Not only were the problems with scalpers but the sets sold
too fast that alot of potential investors in the BIONICLE set in particular couldn't
even make sure they could afford the set before the 5 sets has been determined.
I also think becuase of this whatever data you pull from this shouldn't determine
the sellability of the Bionicle theme as it wasn't given a fair shot. It
needed a bit more time in general nothing this service were willing to give the
set. Which makes the 41 days time window laugable and taunting as a Bioncle fan.
The least you can do is refund all who preordered the two losing sets now. THose
being Bionicle Legends and the Particle accelerator as I frankly want my money
back from this colossal failure of a system.
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 08:47 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
|
| In Designer Program, Tarkur writes:
| | I think you should have just made all the items who reached 3000 crowdfunders
not only the 5 first. Not only were the problems with scalpers but the sets sold
too fast that alot of potential investors in the BIONICLE set in particular couldn't
even make sure they could afford the set before the 5 sets has been determined.
I also think becuase of this whatever data you pull from this shouldn't determine
the sellability of the Bionicle theme as it wasn't given a fair shot. It
needed a bit more time in general nothing this service were willing to give the
set. Which makes the 41 days time window laugable and taunting as a Bioncle fan.
The least you can do is refund all who preordered the two losing sets now. THose
being Bionicle Legends and the Particle accelerator as I frankly want my money
back from this colossal failure of a system.
|
You were never charged in the first place. All order applied a hold as LEGO
always does until your order ships. If your hold was processed, you should contact
LEGO to get that cleared up. Everyone that made orders on the sets won't
be charged for months.
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| | | | | | | | | Author: | Tarkur | | Posted: | Jul 8, 2021 08:51 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 62 times | | Topic: | Designer Program | |
|
| In Designer Program, psusaxman2000 writes:
| | In Designer Program, Tarkur writes:
| | I think you should have just made all the items who reached 3000 crowdfunders
not only the 5 first. Not only were the problems with scalpers but the sets sold
too fast that alot of potential investors in the BIONICLE set in particular couldn't
even make sure they could afford the set before the 5 sets has been determined.
I also think becuase of this whatever data you pull from this shouldn't determine
the sellability of the Bionicle theme as it wasn't given a fair shot. It
needed a bit more time in general nothing this service were willing to give the
set. Which makes the 41 days time window laugable and taunting as a Bioncle fan.
The least you can do is refund all who preordered the two losing sets now. THose
being Bionicle Legends and the Particle accelerator as I frankly want my money
back from this colossal failure of a system.
|
You were never charged in the first place. All order applied a hold as LEGO
always does until your order ships. If your hold was processed, you should contact
LEGO to get that cleared up. Everyone that made orders on the sets won't
be charged for months.
|
I was charged, as I paid with paypal and the money has been pulled from my bank
account.
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| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 09:01 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
|
| In Designer Program, Tarkur writes:
| | In Designer Program, psusaxman2000 writes:
| | In Designer Program, Tarkur writes:
| | I think you should have just made all the items who reached 3000 crowdfunders
not only the 5 first. Not only were the problems with scalpers but the sets sold
too fast that alot of potential investors in the BIONICLE set in particular couldn't
even make sure they could afford the set before the 5 sets has been determined.
I also think becuase of this whatever data you pull from this shouldn't determine
the sellability of the Bionicle theme as it wasn't given a fair shot. It
needed a bit more time in general nothing this service were willing to give the
set. Which makes the 41 days time window laugable and taunting as a Bioncle fan.
The least you can do is refund all who preordered the two losing sets now. THose
being Bionicle Legends and the Particle accelerator as I frankly want my money
back from this colossal failure of a system.
|
You were never charged in the first place. All order applied a hold as LEGO
always does until your order ships. If your hold was processed, you should contact
LEGO to get that cleared up. Everyone that made orders on the sets won't
be charged for months.
|
I was charged, as I paid with paypal and the money has been pulled from my bank
account.
|
This is what mine looks like. While the money is pulled from the account, this
is a hold. It is the same thing that happens to a credit card hold. The funds
are "mark" used to make sure they are actually available for the purchase. Once
the transaction is cancelled on the back end, the funds will be released. If
the transaction is processed, then the hold will turn into a full charge. At
this point, I'm guessing that all of the pre-orders for the two sets that
didn't qualify have not be offically cancelled yet. Once this happens, the
hold will be lifted and your funds returned.
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| | | | | | | | | | | | | Author: | Tarkur | | Posted: | Jul 8, 2021 09:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
|
| In Designer Program, psusaxman2000 writes:
| | This is what mine looks like. While the money is pulled from the account, this
is a hold. It is the same thing that happens to a credit card hold. The funds
are "mark" used to make sure they are actually available for the purchase. Once
the transaction is cancelled on the back end, the funds will be released. If
the transaction is processed, then the hold will turn into a full charge. At
this point, I'm guessing that all of the pre-orders for the two sets that
didn't qualify have not be offically cancelled yet. Once this happens, the
hold will be lifted and your funds returned.
|
I contacted customer service about it since when I went back to check my order
on LEGO.com it had been cancelled already.
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| | | | | Author: | astromedia | | Posted: | Jul 8, 2021 03:12 | | Subject: | 5 of 8 limit | | Viewed: | 97 times | | Topic: | Designer Program | |
|
| Im kinda disapointed you did not addressed that limit of only first 5 sets for
each round to be produced (even without that lot of great sets will not make
it into "finale" :/) - i was interested most in particle accelerator (even despite
the fact i dont have place for that huge model ) and even if it would have
been probably founded in provided timeframe i will not get it. I hope you will
give chance to more sets in future. Giving crowdfunding artificial unnecessary
limits to basicaly make it available only for the first day is realy bad practice.
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| | | | | Author: | szulja | | Posted: | Jul 8, 2021 03:45 | | Subject: | UNequal treatment :( | | Viewed: | 155 times | | Topic: | Designer Program | |
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| Hi, BL team,
The decision which you made is sad and I am disappointed.
From one hand it is great that you are extending first Round to meet customer
expectations, but you are admitting that by SYSTEM error you are allowing 10K
orders for The Castle without any equal opportunity for customers to order additional
sets = nothing changed for me, just for you, LEGO and designer.
Your actions are fair for designers to give them opportunity of equal orders,
but it is totally unfair for customers considering that you did not have OVERSELING
for other sets.
If you are making such decision, you should give EQUAL chances to all customers
for these additional 5K Castle sets - Cancel orders over 5K (I am sure you have
in your database timestamp to easily filter those first 5K orders), and release
these 5K sets once again to be ordered.
I do not expect that my voice will change something, however you have STRONG
demand from the market for this Castle and you should use it for DESIGNER good.
I think designer will get some money from every set which was produced and sold,
so he will get only income from 10K. Moreover, due to high demand, LEGO company
will lose huge amount of money as this set will be very expensive in portals
like eBay instead of having normal price and bigger amount of sets in the market
which will make bigger income for LEGO.
I would have this Castle set but if it is not possible, most likely I need to
accept this unfair situation
Take care BL team and be safe nowadays.
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 08:54 | | Subject: | Re: UNequal treatment :( | | Viewed: | 118 times | | Topic: | Designer Program | |
|
| | | Your actions are fair for designers to give them opportunity of equal orders,
but it is totally unfair for customers considering that you did not have OVERSELING
for other sets.
If you are making such decision, you should give EQUAL chances to all customers
for these additional 5K Castle sets - Cancel orders over 5K (I am sure you have
in your database timestamp to easily filter those first 5K orders), and release
these 5K sets once again to be ordered.
|
So let me understand this. The Castle set sold out in 36 minutes and sold (by
glitch or whatever else) an extra 5000 sets. You want LEGO to perform an illegal
act by cancelling existing order just to turn around and put them back up for
sale again? This sounds completely logical.
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| | | | | | | | | Author: | szulja | | Posted: | Jul 8, 2021 10:59 | | Subject: | Re: UNequal treatment :( | | Viewed: | 63 times | | Topic: | Designer Program | |
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| I do not understand what illegal is for you. System error is system error. End
of story. 5k sets should be sold out no matter of anything else. Orders above
5K should not be possible, so all such orders should be cabcelled and all money
given back.
Current aproach is nothing else but just PR action covering the system problem:
Situation:
We have orders for additional 5K sets which should not be done. In this case
we are not bothering customers who had no opportunity to make the order (it is
their problem not ours), but what to do with all these people who made the order
and paid for it?
The answer:
Lets pretend that we are extending Round 1, so we could release this 10k and
say that it is our lessons learnd. Those who were unhappy will remain unhappy,
but we will not create more unhappy cusomers as additional 5k sets will remain
unharmed.
This is long story short after this news.
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| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 11:09 | | Subject: | Re: UNequal treatment :( | | Viewed: | 65 times | | Topic: | Designer Program | |
|
| In Designer Program, szulja writes:
| | I do not understand what illegal is for you. System error is system error. End
of story. 5k sets should be sold out no matter of anything else. Orders above
5K should not be possible, so all such orders should be cabcelled and all money
given back.
Current aproach is nothing else but just PR action covering the system problem:
Situation:
We have orders for additional 5K sets which should not be done. In this case
we are not bothering customers who had no opportunity to make the order (it is
their problem not ours), but what to do with all these people who made the order
and paid for it?
The answer:
Lets pretend that we are extending Round 1, so we could release this 10k and
say that it is our lessons learnd. Those who were unhappy will remain unhappy,
but we will not create more unhappy cusomers as additional 5k sets will remain
unharmed.
This is long story short after this news.
|
So how do you expect TLG to prove that my order, your order or xyz person was
the one that was over the 5K limit and should be cancelled? How would you feel
if during the known crowdfunding scheduled time, that you successfully ordered
a set that available only for the seller to come back and say "Just kidding.
You were order 5001. No set for you but here is your money back."
Instead, let's just cancel the entire program, not produce the sets at all
and pretend this never happened. Wouldn't this be a better option? The
community would be no different. Limited production means limited availability
and fans that don't always get something. I'm hopeful that TLG realizes
that the Castle theme is that much bigger in the community and will bring this
back in the future, but that is yet to be seen.
|
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 11:22 | | Subject: | Re: UNequal treatment :( | | Viewed: | 72 times | | Topic: | Designer Program | |
|
| In Designer Program, szulja writes:
| | I do not understand what illegal is for you. System error is system error. End
of story. 5k sets should be sold out no matter of anything else. Orders above
5K should not be possible, so all such orders should be cabcelled and all money
given back.
Current aproach is nothing else but just PR action covering the system problem:
Situation:
We have orders for additional 5K sets which should not be done. In this case
we are not bothering customers who had no opportunity to make the order (it is
their problem not ours), but what to do with all these people who made the order
and paid for it?
The answer:
Lets pretend that we are extending Round 1, so we could release this 10k and
say that it is our lessons learnd. Those who were unhappy will remain unhappy,
but we will not create more unhappy cusomers as additional 5k sets will remain
unharmed.
This is long story short after this news.
|
So you think that they should cancel orders telling buyers that they cannot fulfill
them, even though they can now fulfill them. Just so they can sell them to people
that missed out as they were too slow first time? To me, that is a worse solution
than what they propose to do.
Their statement shows that they have learnt about mistakes made, even though
these were pointed out by many both here and elsewhere before the orders went
live. Rounds 2 and 3 should be better, but some people will still miss out. They
could release another 5K castles and some people will be too slow. Personally,
I think they have gone beyond what I expected them to do to correct errors this
time.
|
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| | | | | | | | | Author: | cboyse | | Posted: | Jul 8, 2021 17:47 | | Subject: | Re: UNequal treatment :( | | Viewed: | 115 times | | Topic: | Designer Program | |
|
| In Designer Program, psusaxman2000 writes:
| | | | Your actions are fair for designers to give them opportunity of equal orders,
but it is totally unfair for customers considering that you did not have OVERSELING
for other sets.
If you are making such decision, you should give EQUAL chances to all customers
for these additional 5K Castle sets - Cancel orders over 5K (I am sure you have
in your database timestamp to easily filter those first 5K orders), and release
these 5K sets once again to be ordered.
|
So let me understand this. The Castle set sold out in 36 minutes and sold (by
glitch or whatever else) an extra 5000 sets. You want LEGO to perform an illegal
act by cancelling existing order just to turn around and put them back up for
sale again? This sounds completely logical.
|
As a seller (and a new one at that) you really have Legos back. You clearly got
your 5 castle sets and are excited to flip them.
|
|
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| | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Jul 8, 2021 18:20 | | Subject: | Re: UNequal treatment :( | | Viewed: | 81 times | | Topic: | Designer Program | |
|
| In Designer Program, cboyse writes:
| |
As a seller (and a new one at that) you really have Legos back. You clearly got
your 5 castle sets and are excited to flip them.
|
Really? Insults with no basis? So let me guess this straight: if someone decides
to not complain and act like a big whiner over over-priced plastic brick kits,
they're automatically considered extortioners??
GROW UP, PEOPLE!
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 19:32 | | Subject: | Re: UNequal treatment :( | | Viewed: | 103 times | | Topic: | Designer Program | |
|
| In Designer Program, cboyse writes:
| | In Designer Program, psusaxman2000 writes:
| | | | Your actions are fair for designers to give them opportunity of equal orders,
but it is totally unfair for customers considering that you did not have OVERSELING
for other sets.
If you are making such decision, you should give EQUAL chances to all customers
for these additional 5K Castle sets - Cancel orders over 5K (I am sure you have
in your database timestamp to easily filter those first 5K orders), and release
these 5K sets once again to be ordered.
|
So let me understand this. The Castle set sold out in 36 minutes and sold (by
glitch or whatever else) an extra 5000 sets. You want LEGO to perform an illegal
act by cancelling existing order just to turn around and put them back up for
sale again? This sounds completely logical.
|
As a seller (and a new one at that) you really have Legos back. You clearly got
your 5 castle sets and are excited to flip them.
|
You clearly haven't read any of my other posts here and ASSume like everyone
else that someone with logic is a scalper. FYI, I didn't get this set and
only got 1 of each of the other two I was interested in. I'm ok with this
and accept the fact that I underestimate the demand and my availability while
I was working to get online a the first second that opened. Shit happens, my
loss. I'm not going to cry about it and just learn and move on. Sad that
everyone else can't do the same. Capacity and limitations were announced
from the start. Better luck next time.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Jul 9, 2021 06:31 | | Subject: | Re: UNequal treatment :( | | Viewed: | 67 times | | Topic: | Designer Program | |
|
| In Designer Program, psusaxman2000 writes:
| |
You clearly haven't read any of my other posts here and ASSume like everyone
else that someone with logic is a scalper. FYI, I didn't get this set and
only got 1 of each of the other two I was interested in. I'm ok with this
and accept the fact that I underestimate the demand and my availability while
I was working to get online a the first second that opened. Shit happens, my
loss. I'm not going to cry about it and just learn and move on. Sad that
everyone else can't do the same. Capacity and limitations were announced
from the start. Better luck next time.
|
Here's one of the few people on the forum right now that actually has maturity
and brains. These other people are hopeless; getting this bent out of shape over
a Lego set. I don't think many would be happy unless Lego delivered a free
copy of the castle to them tomorrow, and even then, they'd still complain
about something.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | StephenB76 | | Posted: | Jul 9, 2021 07:01 | | Subject: | Re: UNequal treatment :( | | Viewed: | 78 times | | Topic: | Designer Program | |
|
| In Designer Program, firestar246 writes:
| | In Designer Program, psusaxman2000 writes:
| |
You clearly haven't read any of my other posts here and ASSume like everyone
else that someone with logic is a scalper. FYI, I didn't get this set and
only got 1 of each of the other two I was interested in. I'm ok with this
and accept the fact that I underestimate the demand and my availability while
I was working to get online a the first second that opened. Shit happens, my
loss. I'm not going to cry about it and just learn and move on. Sad that
everyone else can't do the same. Capacity and limitations were announced
from the start. Better luck next time.
|
Here's one of the few people on the forum right now that actually has maturity
and brains. These other people are hopeless; getting this bent out of shape over
a Lego set. I don't think many would be happy unless Lego delivered a free
copy of the castle to them tomorrow, and even then, they'd still complain
about something.
|
They'd probably complain that they had to be in to receive it
I had 1 of each of the three sets I was interested in my basket and got paypal
confirmation I had authorised it yet the Lego website said it could process it,
with the reopening I will have a chance to get one of the sets as the three that
I was interested in where the three minifigure based ones, Castle in the Forest,
Fishing Boat and Particle Accelerator
|
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| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Tracyd | | Posted: | Jul 9, 2021 09:53 | | Subject: | Re: UNequal treatment :( | | Viewed: | 59 times | | Topic: | Designer Program | |
|
| In Designer Program, firestar246 writes:
| | In Designer Program, psusaxman2000 writes:
| |
You clearly haven't read any of my other posts here and ASSume like everyone
else that someone with logic is a scalper. FYI, I didn't get this set and
only got 1 of each of the other two I was interested in. I'm ok with this
and accept the fact that I underestimate the demand and my availability while
I was working to get online a the first second that opened. Shit happens, my
loss. I'm not going to cry about it and just learn and move on. Sad that
everyone else can't do the same. Capacity and limitations were announced
from the start. Better luck next time.
|
Here's one of the few people on the forum right now that actually has maturity
and brains. These other people are hopeless; getting this bent out of shape over
a Lego set. I don't think many would be happy unless Lego delivered a free
copy of the castle to them tomorrow, and even then, they'd still complain
about something.
|
If they did that I would sing their praises. My complaint is they took something
they knew would outsell anything else they produced this year and set an stupidly
absurd low production limit. They apparently aren't interested in money
anymore.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | randyipp | | Posted: | Jul 9, 2021 10:58 | | Subject: | Re: UNequal treatment :( | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| In Designer Program, Tracyd writes:
| | If they did that I would sing their praises. My complaint is they took something
they knew would outsell anything else they produced this year and set an stupidly
absurd low production limit. They apparently aren't interested in money
anymore.
|
Oh, so Lego did this intentionally, they knew how well this would do didn't
they? They knew it and knew you wouldn't be available at 11 am to order
it, didn't they? Oh man they are good, I wonder who they will screw over
in their master plan next round, you know they have some more people picked out!
I wonder if they didn't go with this for Lego ideas just so we could reach
this point.
Oh look, it the the Designer program master himself!
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | randyipp | | Posted: | Jul 9, 2021 11:09 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 43 times | | Topic: | Designer Program | |
|
| All silliness aside I am personally thrilled with the program. I mean how often
do you see a company figure out a way to reward their dedicated fans with something
that they weren't going to release. Even with the hundreds of complaints
there are probably thousands of people excited about this program, I am one of
those.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 9, 2021 11:29 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 49 times | | Topic: | Designer Program | |
|
| In Designer Program, randyipp writes:
| | All silliness aside I am personally thrilled with the program. I mean how often
do you see a company figure out a way to reward their dedicated fans with something
that they weren't going to release. Even with the hundreds of complaints
there are probably thousands of people excited about this program, I am one of
those.
|
+1
Agree. Great opportunity to get a few extra sets out in the world that would
have otherwise never seen past the designers desk.
|
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 9, 2021 11:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
|
| In Designer Program, randyipp writes:
| | All silliness aside I am personally thrilled with the program. I mean how often
do you see a company figure out a way to reward their dedicated fans with something
that they weren't going to release. Even with the hundreds of complaints
there are probably thousands of people excited about this program, I am one of
those.
|
It’s more than probable: for starters, there’s the thousands happy people who
could preorder what they wanted.
(And before anyone start personal attacks: I didn’t order any.)
|
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| | | | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 9, 2021 12:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 70 times | | Topic: | Designer Program | |
|
| In Designer Program, SylvainLS writes:
| | In Designer Program, randyipp writes:
| | All silliness aside I am personally thrilled with the program. I mean how often
do you see a company figure out a way to reward their dedicated fans with something
that they weren't going to release. Even with the hundreds of complaints
there are probably thousands of people excited about this program, I am one of
those.
|
It’s more than probable: for starters, there’s the thousands happy people who
could preorder what they wanted.
(And before anyone start personal attacks: I didn’t order any.)
|
And thousands more to come in the next two rounds and hopefully ongoing after
that. Let's just hope the complainers don't get the program pulled completely.
|
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| | | | | | | | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 9, 2021 11:31 | | Subject: | Re: UNequal treatment :( | | Viewed: | 53 times | | Topic: | Designer Program | |
|
| In Designer Program, randyipp writes:
| | In Designer Program, Tracyd writes:
| | If they did that I would sing their praises. My complaint is they took something
they knew would outsell anything else they produced this year and set an stupidly
absurd low production limit. They apparently aren't interested in money
anymore.
|
Oh, so Lego did this intentionally, they knew how well this would do didn't
they? They knew it and knew you wouldn't be available at 11 am to order
it, didn't they? Oh man they are good, I wonder who they will screw over
in their master plan next round, you know they have some more people picked out!
I wonder if they didn't go with this for Lego ideas just so we could reach
this point.
Oh look, it the the Designer program master himself!
|
You know what is going to be extra funny next time around. What if the start
time is at like 4am EST so that some other part of the world doesn't have
to stay up to all hours. Then the complaints would be that you didn't give
me a chance to be on as they were all sold out before I woke up. mwahahaha
|
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| | | | | | | | | | | | | | | | | | | Author: | Tracyd | | Posted: | Jul 9, 2021 11:38 | | Subject: | Re: UNequal treatment :( | | Viewed: | 78 times | | Topic: | Designer Program | |
|
| In Designer Program, randyipp writes:
| | In Designer Program, Tracyd writes:
| | If they did that I would sing their praises. My complaint is they took something
they knew would outsell anything else they produced this year and set an stupidly
absurd low production limit. They apparently aren't interested in money
anymore.
|
Oh, so Lego did this intentionally, they knew how well this would do didn't
they? They knew it and knew you wouldn't be available at 11 am to order
it, didn't they? Oh man they are good, I wonder who they will screw over
in their master plan next round, you know they have some more people picked out!
I wonder if they didn't go with this for Lego ideas just so we could reach
this point.
Oh look, it the the Designer program master himself!
|
You wound me.
I honestly don't know why they chose this manner, but there is no way they
didn't know that 5000 was way too low for a castle set, Simply looking at
all the different LEGO fan sites would show that Castle and Classic space are
the two most non IP loved themes they have ever produced.
Oh yeah, I checked and you missed it was just a mosquito landing on my arm.
Killed them before she could bite.
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| | | | | | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 9, 2021 11:27 | | Subject: | Re: UNequal treatment :( | | Viewed: | 50 times | | Topic: | Designer Program | |
|
| | | If they did that I would sing their praises. My complaint is they took something
they knew would outsell anything else they produced this year and set an stupidly
absurd low production limit. They apparently aren't interested in money
anymore.
|
Your exactly right. They aren't interested in money and if it weren't
for this program (which with all the chaos they may never do again), we would
have never had a chance at this set at all. Rules are rules. There are hundred
of thousands of users around the globe and some in countries that from the start
didn't have a chance because TLG doesn't ship to them. I haven't
seen a single one of those people here crying the "why not me story". It's
time to grow up and move on.
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| | | | | Author: | jonpgale | | Posted: | Jul 8, 2021 03:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 83 times | | Topic: | Designer Program | |
|
| I'm glad that Lego have responded but can't help but feel that limiting
the purchases to 1 will make it even harder for anyone on a country not serviced
directly by Shop at Home to get one of these sets. The prices were likely to
be high for the re-sold sets but now there will be less of them so surely those
that are now reload will cost even more. I also know you're never going to
please everyone! Thanks Lego for making these sets in the first place, let's
not forget that they could have left these unbuilt and languishing only in our
dreams.
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| | | | | Author: | kiwiman | | Posted: | Jul 8, 2021 04:16 | | Subject: | (Cancelled) | | Viewed: | 93 times | | Topic: | Designer Program | |
|
| | (Cancelled) |
|
| | | | | | | | | |
| | | | | | | Author: | mr.m4ze | | Posted: | Jul 8, 2021 04:22 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
|
| In Designer Program, kiwiman writes:
| | How can you advertise a product as limited production, then sell them all, only
to turn around and double production, those who brought the first production
on the summary only a limited amount is to be made were lied too, IS THIS LEGAL?.
|
Imagine being mad because more people can buy a toy, lol
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| | | | | | | | | Author: | kiwiman | | Posted: | Jul 8, 2021 04:46 | | Subject: | (Cancelled) | | Viewed: | 60 times | | Topic: | Designer Program | |
|
| | (Cancelled) |
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| | | | | |
| | | | | Author: | Quickstone | | Posted: | Jul 8, 2021 04:16 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 62 times | | Topic: | Designer Program | |
|
| | Thank You BrickLink! |
|
| | | | | |
| | | | | Author: | daveyg | | Posted: | Jul 8, 2021 04:20 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 69 times | | Topic: | Designer Program | |
|
| 75% of orders were for 1 set, not 75% of the sets. I suspect the 'glitch'
was all of the multiple orders. How many sets were sold in the 25% of the orders
that bought more than one?
If you were being really fair would reduce everyone's orders to 1 and resell
the extras for all 5 sets.
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| | | | | Author: | RockCartel | | Posted: | Jul 8, 2021 04:20 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 83 times | | Topic: | Designer Program | |
|
| The suggestion from someone to cancel orders of 2+ isn't ok. When I placed
the order I had to add 2 to get free shipping (Lego.com had a min. cart value,
and was trying to add $20 shipping). So I joined with a local Lego fan and we
bought together in a single order.
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| | | | | | | Author: | STARHAWK | | Posted: | Jul 8, 2021 11:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 47 times | | Topic: | Designer Program | |
|
| In Designer Program, RockCartel writes:
| | The suggestion from someone to cancel orders of 2+ isn't ok. When I placed
the order I had to add 2 to get free shipping (Lego.com had a min. cart value,
and was trying to add $20 shipping). So I joined with a local Lego fan and we
bought together in a single order.
|
Think this was in response to the Forest castle set which was 150 Eur which is
eligible for free shipping
|
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| | | | | Author: | Aberration | | Posted: | Jul 8, 2021 04:27 | | Subject: | (Cancelled) | | Viewed: | 55 times | | Topic: | Designer Program | |
|
| | (Cancelled) |
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| | | | | Author: | Aberration | | Posted: | Jul 8, 2021 04:28 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 87 times | | Topic: | Designer Program | |
|
| Thank you for listening and trying to fix the problems. There’s one problem I
didn’t see addressed is the incredibly narrow phase 1 window. It seemed like
I saw the announcement on a news website and next thing I knew half the projects
were scraped for lack of supporter. Why making everything more complicated with
2 phases ? Why not copying every other crowdfunding campaigns (with 1 phase,
and floating goals) ?
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| | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 05:02 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
|
| In Designer Program, Aberration writes:
| | Thank you for listening and trying to fix the problems. There’s one problem I
didn’t see addressed is the incredibly narrow phase 1 window. It seemed like
I saw the announcement on a news website and next thing I knew half the projects
were scraped for lack of supporter. Why making everything more complicated with
2 phases ? Why not copying every other crowdfunding campaigns (with 1 phase,
and floating goals) ?
|
Clearly it is down to production timescales. They have announced another 5k allocation
and look at what that does to production timescales, it will be a year before
those sets are produced, even when they know how many more they need to produce.
To go to a model like other crowdfunding where they do not know how many to produce
is likely impractical.
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| | | | | Author: | MCtheATBrickfan | | Posted: | Jul 8, 2021 04:45 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 118 times | | Topic: | Designer Program | |
|
| Do you also plan on doing anything about the fact that people are really upset
about not getting "real" instructions with the sets?
There won't be even a PDF for download???
Building with an app sounds pretty terrible. Especially for bigger sets, when
the app shows you one piece after another.
A set with 2000 pices or more will take forever and won't be any fun to build
at all.
And what happens in a few years when the app is no longer supported???
This is definitely NOT what people are looking for!
We want to enjoy the build a relax from office days with hours full of staring
a monitors and Lego was something you would have never needed something like
that.
That's absolutely the wrong direction to go!
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 05:08 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 66 times | | Topic: | Designer Program | |
|
| In Designer Program, MCtheATBrickfan writes:
| | Do you also plan on doing anything about the fact that people are really upset
about not getting "real" instructions with the sets?
There won't be even a PDF for download???
Building with an app sounds pretty terrible. Especially for bigger sets, when
the app shows you one piece after another.
A set with 2000 pices or more will take forever and won't be any fun to build
at all.
And what happens in a few years when the app is no longer supported???
This is definitely NOT what people are looking for!
We want to enjoy the build a relax from office days with hours full of staring
a monitors and Lego was something you would have never needed something like
that.
That's absolutely the wrong direction to go!
|
This was made clear before purchase. If you want printed instructions, you could
buy one of the 700-800 other sets that LEGO produce each year.
Printing a small run of 10000 instructions per set, plus the time required to
typeset them, will be relatively expensive per booklet which is not included
in the costs already set.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Eli_n_Me | | Posted: | Jul 8, 2021 19:36 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 70 times | | Topic: | Designer Program | |
|
| they dont have to print them. a pdf file would be just fine so the owner can
print it if they want or use the ap. what about those that dont have ap capabilities?
i plan on screen shotting each step and printing it out.
In Designer Program, yorbrick writes:
| | In Designer Program, MCtheATBrickfan writes:
| | Do you also plan on doing anything about the fact that people are really upset
about not getting "real" instructions with the sets?
There won't be even a PDF for download???
Building with an app sounds pretty terrible. Especially for bigger sets, when
the app shows you one piece after another.
A set with 2000 pices or more will take forever and won't be any fun to build
at all.
And what happens in a few years when the app is no longer supported???
This is definitely NOT what people are looking for!
We want to enjoy the build a relax from office days with hours full of staring
a monitors and Lego was something you would have never needed something like
that.
That's absolutely the wrong direction to go!
|
This was made clear before purchase. If you want printed instructions, you could
buy one of the 700-800 other sets that LEGO produce each year.
Printing a small run of 10000 instructions per set, plus the time required to
typeset them, will be relatively expensive per booklet which is not included
in the costs already set.
|
|
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| | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Pam_Shaver | | Posted: | Dec 22, 2021 10:14 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
|
| In Designer Program, RedBeardDan writes:
Castle in the Woods would require an entire ream of paper (and more) to print
off! Not to mention all of the printer ink. Is there another way to get the
physical instructions?
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Pam_Shaver | | Posted: | Dec 22, 2021 10:14 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 65 times | | Topic: | Designer Program | |
|
| In Designer Program, RedBeardDan writes:
Castle in the Woods would require an entire ream of paper (and more) to print
off! Not to mention all of the printer ink. Is there another way to get the
physical instructions?
|
|
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| | | | | | | | | | | | | | | Author: | randyf | | Posted: | Dec 22, 2021 10:55 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
|
| In Designer Program, Pam_Shaver writes:
| | In Designer Program, RedBeardDan writes:
Castle in the Woods would require an entire ream of paper (and more) to print
off! Not to mention all of the printer ink. Is there another way to get the
physical instructions?
|
Nope.
|
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| | | | | | | | | | | | | | | | | Author: | Classicsmiley | | Posted: | Dec 22, 2021 11:29 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
|
| In Designer Program, randyf writes:
| | In Designer Program, Pam_Shaver writes:
| | In Designer Program, RedBeardDan writes:
Castle in the Woods would require an entire ream of paper (and more) to print
off! Not to mention all of the printer ink. Is there another way to get the
physical instructions?
|
Nope.
|
Yeah, this is one reason I haven't ever really considered buying one of the
Bricklink Designer Program sets. Printed instructions are just too important
to me.
|
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| | | | | | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Dec 22, 2021 17:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 71 times | | Topic: | Designer Program | |
|
| In Designer Program, Classicsmiley writes:
| | In Designer Program, randyf writes:
| | In Designer Program, Pam_Shaver writes:
| | In Designer Program, RedBeardDan writes:
Castle in the Woods would require an entire ream of paper (and more) to print
off! Not to mention all of the printer ink. Is there another way to get the
physical instructions?
|
Nope.
|
Yeah, this is one reason I haven't ever really considered buying one of the
Bricklink Designer Program sets. Printed instructions are just too important
to me.
|
I used to feel the same way about the paper instructions, but since I got a nice
tablet, I really prefer working from the digital instructions. It opens up more
space on my building surface! I also never thought I’d prefer an ebook to a
paper one but there you have it….
Jen
|
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| | | | | | | | | | | | | | | | | | | | | Author: | Classicsmiley | | Posted: | Dec 22, 2021 17:39 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 114 times | | Topic: | Designer Program | |
|
| In Designer Program, jennnifer writes:
| | In Designer Program, Classicsmiley writes:
| | In Designer Program, randyf writes:
| | In Designer Program, Pam_Shaver writes:
| | In Designer Program, RedBeardDan writes:
Castle in the Woods would require an entire ream of paper (and more) to print
off! Not to mention all of the printer ink. Is there another way to get the
physical instructions?
|
Nope.
|
Yeah, this is one reason I haven't ever really considered buying one of the
Bricklink Designer Program sets. Printed instructions are just too important
to me.
|
I used to feel the same way about the paper instructions, but since I got a nice
tablet, I really prefer working from the digital instructions. It opens up more
space on my building surface! I also never thought I’d prefer an ebook to a
paper one but there you have it….
Jen
|
Digital instructions IN ADDITION TO the physical is fine! I know there are a
lot of people out there who really appreciate them, whether it's due to physical
eyesight, space constraints, or what have you. I'm just upset that LEGO
chose to not include a printed copy, for these, or for the Mario sets.
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| | | | | | | | | | | | | | | Author: | randyipp | | Posted: | Dec 22, 2021 11:24 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 64 times | | Topic: | Designer Program | |
|
| In Designer Program, Pam_Shaver writes:
| | In Designer Program, RedBeardDan writes:
Castle in the Woods would require an entire ream of paper (and more) to print
off! Not to mention all of the printer ink. Is there another way to get the
physical instructions?
|
Think double sided, there, I just saved you about 250 pages!
I mean I know we all love to complain but previously this was going to be App
only, can we at least agree that a pdf is better. Bring the files to staples
and pay them to print it.
|
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| | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Dec 22, 2021 11:36 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 81 times | | Topic: | Designer Program | |
|
| In Designer Program, randyipp writes:
| | In Designer Program, Pam_Shaver writes:
| | In Designer Program, RedBeardDan writes:
Castle in the Woods would require an entire ream of paper (and more) to print
off! Not to mention all of the printer ink. Is there another way to get the
physical instructions?
|
Think double sided, there, I just saved you about 250 pages!
|
And print 4 pages per page and then use your phone as a magnifier…
er…
I think there’s a flaw in there but I can’t tell what…
| | I mean I know we all love to complain but previously this was going to be App
only, can we at least agree that a pdf is better. Bring the files to staples
and pay them to print it.
|
|
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| | | | | Author: | hitman1985 | | Posted: | Jul 8, 2021 05:13 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
|
| | well, then you should cancel all multiple set orders and release them again. |
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| | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 05:20 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 68 times | | Topic: | Designer Program | |
|
| In LEGO, hitman1985 writes:
| | well, then you should cancel all multiple set orders and release them again.
|
Why not also cancel all orders for just one set too? If buyers placing orders
in line with the rules have orders cancelled, then all orders should be cancelled.
If buyers broke rules, cancellation is fine. If they didn't break rules,
they should not cancel.
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| | | | | | | | | Author: | hitman1985 | | Posted: | Jul 8, 2021 11:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 40 times | | Topic: | Designer Program | |
|
| In Designer Program, yorbrick writes:
| | In LEGO, hitman1985 writes:
| | well, then you should cancel all multiple set orders and release them again.
|
Why not also cancel all orders for just one set too? If buyers placing orders
in line with the rules have orders cancelled, then all orders should be cancelled.
If buyers broke rules, cancellation is fine. If they didn't break rules,
they should not cancel.
|
i agree
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| | | | | Author: | bitbamboo | | Posted: | Jul 8, 2021 06:41 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 70 times | | Topic: | Designer Program | |
|
| Hats off to everyone who has worked towards this answer
That retrospective and actions taken go beyond what I was expecting: Everyone
(in previous sentence) is awesome
Huge Thanks
|
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| | | | | Author: | Donovan_Quick | | Posted: | Jul 8, 2021 07:10 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 71 times | | Topic: | Designer Program | |
|
| Honestly, this is an incredibly weak response. The fact it has been received
well by some really reinforces how low you have set the bar for expectations
around how you would respond.
You admit a lot of this has to do with system issues at your end. But too bad...
You set a limit of 5 but are disappointed that some people were purchasing 5
for the purposes of reselling them... surprise surprise surprise
Well done on taking something that should have been enjoyable for the whole community
and somehow stuffing it up. Zero time or interest for what comes next, this
whole process has just ruined the experience.
Lego is a desirable product that is succeeding without the need to artificially
create exclusivity. Please don't make a point of changing that.
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| | | | | Author: | arminikonic | | Posted: | Jul 8, 2021 07:22 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 97 times | | Topic: | Designer Program | |
|
| So many cry babies, when they get double production, WhY IsNt iT MoRe, i DiDnt
GeT oNe. Shut up and be happy you got anything. They didnt have to do any of
this. Also raise likit to 2 sets, i want to buy one and keep one for the future,
or gift one. Unfair now to lower it to 1 because of cry babies like this
|
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| | | | | | | Author: | mr.m4ze | | Posted: | Jul 8, 2021 08:26 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
|
| In Designer Program, arminikonic writes:
| | So many cry babies, when they get double production, WhY IsNt iT MoRe, i DiDnt
GeT oNe. Shut up and be happy you got anything. They didnt have to do any of
this. Also raise likit to 2 sets, i want to buy one and keep one for the future,
or gift one. Unfair now to lower it to 1 because of cry babies like this
|
What irony complaining about cry babies while being a complaining cry baby because
of order limits yourself. Be happy you can buy one, right?
|
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| | | | | | | | | Author: | arminikonic | | Posted: | Jul 8, 2021 08:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 55 times | | Topic: | Designer Program | |
|
| Good thing i was in the 25% who got more than 1. But normally it would be to
allow 2 for people who want to gift it
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| | | | | | | Author: | shawnxyz | | Posted: | Jul 8, 2021 13:33 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 40 times | | Topic: | Designer Program | |
|
| In Designer Program, arminikonic writes:
| | So many cry babies, when they get double production, WhY IsNt iT MoRe, i DiDnt
GeT oNe. Shut up and be happy you got anything. They didnt have to do any of
this. Also raise likit to 2 sets, i want to buy one and keep one for the future,
or gift one. Unfair now to lower it to 1 because of cry babies like this
|
I guess you're one of those that'd like to flip them to make a quick
buck. Otherwise why would you care if more were available?
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| | | | | Author: | Shintaku | | Posted: | Jul 8, 2021 08:31 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 106 times | | Topic: | Designer Program | |
|
| You wanted people to be happier?
You will make people angrier.
Considering that it's very difficult to believe that you had a glitch specifically
on the most demanded set (what a coincidence) you should have decided to go and
produce 15k of that one set. Most of us came back for the castle, very little
for the rest and this seems just like a pretty bad joke.
This means I will be forced when round 2 begins to come here 1 second after the
program opens and carry as much sets as I can grab since what happened.
Next round will be way worse.
It's crowdfunding! You get the money IN ADVANCE. You could produce 5k, 10k,
50k that does not make any difference UNLESS you want to deliberately make these
rare sets for the secondary market.
This is just not acceptable from a company who has some high morale standards
like TLG has.
|
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| | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 08:37 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 62 times | | Topic: | Designer Program | |
|
| In Announce, Shintaku writes:
| | […]
You get the money IN ADVANCE. […]
|
No, they don’t. They get promises of money. The money is only exchanged when
the set is sent.
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| | | | | | | Author: | gideon84 | | Posted: | Jul 8, 2021 09:01 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 78 times | | Topic: | Designer Program | |
|
| In Announce, Shintaku writes:
| | You wanted people to be happier?
You will make people angrier.
Considering that it's very difficult to believe that you had a glitch specifically
on the most demanded set (what a coincidence) you should have decided to go and
produce 15k of that one set. Most of us came back for the castle, very little
for the rest and this seems just like a pretty bad joke.
This means I will be forced when round 2 begins to come here 1 second after the
program opens and carry as much sets as I can grab since what happened.
Next round will be way worse.
It's crowdfunding! You get the money IN ADVANCE. You could produce 5k, 10k,
50k that does not make any difference UNLESS you want to deliberately make these
rare sets for the secondary market.
This is just not acceptable from a company who has some high morale standards
like TLG has.
|
Yeah, I also don’t understand the arbitrary numbers, it’s like they’re determined
to piss off LEGO castle fans.
The 10k number across the board is only fair to the set designers, not to the
fans.
Seriously, does anyone really think the actual demand for all of these sets is
going to be the same? 10k is probably fine for the kakapo or pursuit of flight.
For the castle? EASILY 20k, if not 50k or more.
Making arbitrary limit is not only doing a disservice to the LEGO fan base, it’s
also a questionable business decision.
JUST open the round back up and let the orders fly in until the end of each crowdfunding
round.
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| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 09:41 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 53 times | | Topic: | Designer Program | |
|
| | | Seriously, does anyone really think the actual demand for all of these sets is
going to be the same? 10k is probably fine for the kakapo or pursuit of flight.
For the castle? EASILY 20k, if not 50k or more.
|
I don't think the 10k limit is the demand for any of the projects. If you
left any of them go for the full time (even the ones that didn't qualify)
I would be they would all get close.
The limits were imposed to fit unrealized sets into a production schedule that
would allow a few more popular sets into the market.
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| | | | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 10:36 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 50 times | | Topic: | Designer Program | |
|
| | |
Making arbitrary limit is not only doing a disservice to the LEGO fan base, it’s
also a questionable business decision.
|
It may be a good business decision if it takes away sales from LEGO's own
sets. Who knows what official sets are coming.
|
|
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| | | | | | | | | | | Author: | gideon84 | | Posted: | Jul 8, 2021 11:31 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 44 times | | Topic: | Designer Program | |
|
| In Designer Program, yorbrick writes:
| | | |
Making arbitrary limit is not only doing a disservice to the LEGO fan base, it’s
also a questionable business decision.
|
It may be a good business decision if it takes away sales from LEGO's own
sets. Who knows what official sets are coming.
|
Sure, it could be if does take away sales from other LEGO sets. But is it? Not
really. Unless you are assuming that all the LEGO factories everywhere are only
making newly announced sets all the time? Don't be silly. That cannot be
the case. Most of the production lines are making sets already released (in many
cases, sets that have been released for a while) that are NOT in limited production.
Is it so hard to TEMPORARILY stop producing sets that are already in full abundance
everywhere in stores and make room for the relatively more limited sets that
are only available for a limited time? I don't think so. Doing so for a short
time does not hurt their sales until there is a shortage of supply of any official
sets.
My local stores are fully in stock of every single LEGO set that LEGO has recently
released, including the popular ones like SW, HP etc. The LEGO stores I go to
are fully stacked to. There is no shortage of ANY current official sets for sale.
In fact, I just bought a SW set for 50% off. There are many sets that are offered
at 20% off on Amazon as well. Why in the world would they offer discount if there
is a shortage or imminent shortage of these sets?
Moreover, where can the buyers who want the sets in the Designer Program go to?
Only via LEGO.com. No where else. Not the case with other official LEGO sets.
|
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 11:41 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 39 times | | Topic: | Designer Program | |
|
| In Designer Program, gideon84 writes:
| | In Designer Program, yorbrick writes:
| | | |
Making arbitrary limit is not only doing a disservice to the LEGO fan base, it’s
also a questionable business decision.
|
It may be a good business decision if it takes away sales from LEGO's own
sets. Who knows what official sets are coming.
|
Sure, it could be if does take away sales from other LEGO sets. But is it? Not
really. Unless you are assuming that all the LEGO factories everywhere are only
making newly announced sets all the time? Don't be silly.
|
I was referring to personal budgets. If someone buys $1k of BDP sets that may
be $1k less spent on LEGO sets. Plus they may have other sets in the pipeline
that would be in competition with one or more of these. If they are producing
another castle like or medieval set to be released in one year, they won't
want people not buying that because they are about to be shipped a BDP set instead.
|
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| | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 11:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 45 times | | Topic: | Designer Program | |
|
| | | Sure, it could be if does take away sales from other LEGO sets. But is it? Not
really. Unless you are assuming that all the LEGO factories everywhere are only
making newly announced sets all the time? Don't be silly. That cannot be
the case. Most of the production lines are making sets already released (in many
cases, sets that have been released for a while) that are NOT in limited production.
Is it so hard to TEMPORARILY stop producing sets that are already in full abundance
everywhere in stores and make room for the relatively more limited sets that
are only available for a limited time? I don't think so. Doing so for a short
time does not hurt their sales until there is a shortage of supply of any official
sets.
My local stores are fully in stock of every single LEGO set that LEGO has recently
released, including the popular ones like SW, HP etc. The LEGO stores I go to
are fully stacked to. There is no shortage of ANY current official sets for sale.
In fact, I just bought a SW set for 50% off. There are many sets that are offered
at 20% off on Amazon as well. Why in the world would they offer discount if there
is a shortage or imminent shortage of these sets?
Moreover, where can the buyers who want the sets in the Designer Program go to?
Only via LEGO.com. No where else. Not the case with other official LEGO sets.
|
How do you think they are able to fully stock stores of full production sets?
Do you expect that they just make them on demand and magically they appear?
New sets release all the time. The amount of planning, prep and productions
to get millions of new sets made, sorted, packaged shipped and into the stock
at your local store doesn't happen over night. Production facilities are
most likely running for sets coming out months down the road to get ready. All
of the 100+ sets marked as "coming soon" on the website have to be made as well.
Even these sets aren't slotted to be distributed until Dec/Jan for orders
right now. Until they get the time on the machines to put the sets together
and I can only imagine that their is limited availability with other projects
coming, let alone the holiday season that they are most likely gearing up production
for.
|
|
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| | | | | | | | | | | | | | | Author: | STARHAWK | | Posted: | Jul 8, 2021 11:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 44 times | | Topic: | Designer Program | |
|
| In Designer Program, psusaxman2000 writes:
| | | | Sure, it could be if does take away sales from other LEGO sets. But is it? Not
really. Unless you are assuming that all the LEGO factories everywhere are only
making newly announced sets all the time? Don't be silly. That cannot be
the case. Most of the production lines are making sets already released (in many
cases, sets that have been released for a while) that are NOT in limited production.
Is it so hard to TEMPORARILY stop producing sets that are already in full abundance
everywhere in stores and make room for the relatively more limited sets that
are only available for a limited time? I don't think so. Doing so for a short
time does not hurt their sales until there is a shortage of supply of any official
sets.
My local stores are fully in stock of every single LEGO set that LEGO has recently
released, including the popular ones like SW, HP etc. The LEGO stores I go to
are fully stacked to. There is no shortage of ANY current official sets for sale.
In fact, I just bought a SW set for 50% off. There are many sets that are offered
at 20% off on Amazon as well. Why in the world would they offer discount if there
is a shortage or imminent shortage of these sets?
Moreover, where can the buyers who want the sets in the Designer Program go to?
Only via LEGO.com. No where else. Not the case with other official LEGO sets.
|
How do you think they are able to fully stock stores of full production sets?
Do you expect that they just make them on demand and magically they appear?
New sets release all the time. The amount of planning, prep and productions
to get millions of new sets made, sorted, packaged shipped and into the stock
at your local store doesn't happen over night. Production facilities are
most likely running for sets coming out months down the road to get ready. All
of the 100+ sets marked as "coming soon" on the website have to be made as well.
Even these sets aren't slotted to be distributed until Dec/Jan for orders
right now. Until they get the time on the machines to put the sets together
and I can only imagine that their is limited availability with other projects
coming, let alone the holiday season that they are most likely gearing up production
for.
|
The same way they are able to squeeze in LUGBulk program where they are producing
80 different parts for hundreds of registered lugs.
Also nobody said it has to be done immediately - its not unusual to wait a year
on a crowdfunding project, just recently i backed Witcher board game - 45,162
backers pledged €6,840,648
Dont understand why Lego cannot do it the right crowdfunding way - limit to max
2 per person and do it in waves, do as much as people will order
At this point i wish that Chinese took over this Ideas / crowdfunding way of
producing Bricks sets - let them pay the creators and let the users have exactly
ehat the designer will create - would be finally a perfect t way to be legal,
quality of brick is solid already anyway
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 12:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 45 times | | Topic: | Designer Program | |
|
| | | The same way they are able to squeeze in LUGBulk program where they are producing
80 different parts for hundreds of registered lugs.
Also nobody said it has to be done immediately - its not unusual to wait a year
on a crowdfunding project, just recently i backed Witcher board game - 45,162
backers pledged €6,840,648
Dont understand why Lego cannot do it the right crowdfunding way - limit to max
2 per person and do it in waves, do as much as people will order
|
Problem here is they shouldn't have used the word "Crowdfunding". This was
never a traditional crowdfunding project, but a limited release/capacity set.
All of the rule and statements at the start of this program dictated that, but
everyone is stuck on the work "crowdfunding" and expecting the entire program
to be different then how Lego defined it from the start.
| |
At this point i wish that Chinese took over this Ideas / crowdfunding way of
producing Bricks sets - let them pay the creators and let the users have exactly
ehat the designer will create - would be finally a perfect t way to be legal,
quality of brick is solid already anyway
|
I'm sure there is plenty of Lepin still in the market, have at it.
|
|
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 09:38 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
|
| In Announce, Shintaku writes:
| | Considering that it's very difficult to believe that you had a glitch specifically
on the most demanded set (what a coincidence) you should have decided to go and
produce 15k of that one set. Most of us came back for the castle, very little
for the rest and this seems just like a pretty bad joke.
This means I will be forced when round 2 begins to come here 1 second after the
program opens and carry as much sets as I can grab since what happened.
Next round will be way worse.
|
Yes, this is what you are expected to do. From the start months ago when this
whole program was announced, it was always stated that during the crowd funding
portion there would be a 5k limit. They specifically limited capacity to fit
these sets into the existing production schedule so that is the capacity they
came up with.
| |
It's crowdfunding! You get the money IN ADVANCE. You could produce 5k, 10k,
50k that does not make any difference UNLESS you want to deliberately make these
rare sets for the secondary market.
|
Just because they used the word "crowdfunding" and you expect it to be like kickstarter
doesn't make it right. This was not a kickstarter campaign to see if there
was market want/needs and see how many sets were needed. If that was the case,
they would have just realized these as official Ideas sets and produced them
on a different production scale.
| |
This is just not acceptable from a company who has some high morale standards
like TLG has.
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | monkeynut12 | | Posted: | Jul 8, 2021 20:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 68 times | | Topic: | Designer Program | |
|
| To think, I was banned from buying from the lego company 8 years ago because
I bought too many sets and parted them out. Labeled a reseller, and "problematic"
for making TLG's supply all messed up and kids weren't getting Christmas
presents. Yea, like my 15 pet shops and 20 emporiums ordered over the course
of 2 years was the problem. TLG strives on this new market approach. SARCAITY
IS THE NAME OF THE GAME. Get it while you can. And the best part is, its always
someone else's fault and TLG hands are tied, there is just nothing that could
be done.
|
|
| | | | | |
| | | | | Author: | brumdopoder | | Posted: | Jul 8, 2021 09:27 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| | You guys really did it! Destroyed a nice program. |
|
| | | | | |
| | | | | Author: | Arrigo | | Posted: | Jul 8, 2021 09:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 70 times | | Topic: | Designer Program | |
|
| Just a quick question,
I have been unable to order the castle in the forest, basically It was already
sold out when I turned on the laptop... would I be able to order it considering
you will produce 10,000?
|
|
| | | | | | | | | |
| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 09:46 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
|
| In Buying, Arrigo writes:
| | Just a quick question,
I have been unable to order the castle in the forest, basically It was already
sold out when I turned on the laptop... would I be able to order it considering
you will produce 10,000?
|
No. It's not that they are producing 10k by choice, but because the system
allow 10k to be ordered upfront. No more Castle sets will be released for purchase
at this time.
|
|
| | | | | | | | | |
| | | | | | | Author: | masopaso | | Posted: | Jul 8, 2021 09:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 50 times | | Topic: | Designer Program | |
|
| | NO MORE CASTLE |
|
| | | | | |
| | | | | Author: | Skyhunterd | | Posted: | Jul 8, 2021 09:50 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
|
| If 75 people buy 1 Lego Brick and 25 buy 5 each, where has the majority of the
bricks gone? Considerate fans or scalpers?
|
|
| | | | | | | | | |
| | | | | | | Author: | molten.brick | | Posted: | Jul 8, 2021 09:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| Either what - apparently battles are always hard fought...
In Designer Program, Skyhunterd writes:
| | If 75 people buy 1 Lego Brick and 25 buy 5 each, where has the majority of the
bricks gone? Considerate fans or scalpers?
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 10:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
|
| In Designer Program, Skyhunterd writes:
| | If 75 people buy 1 Lego Brick and 25 buy 5 each, where has the majority of the
bricks gone? Considerate fans or scalpers?
|
Is this supposed to be a math problem?
If not, you are just wrong. And you cannot know why someone bought multiple sets.
You do not have enough data to support any of your conclusions.
Math: https://www.bricklink.com/message.asp?ID=1279689
|
|
| | | | | |
| | | | | Author: | CaptainHobbit | | Posted: | Jul 8, 2021 09:54 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 80 times | | Topic: | Designer Program | |
|
| So because of a glitch you decide to make twice as many sets available… Good
for those extra 5,000 who got the Castle in the Forest and those who want any
other set from the Program, but bad for those of us who only wanted the Castle
but couldn’t get it because it sold out in under an hour! Just open up the ordering
without limiting the number of sets available. The demand is obviously there
and the only people who care about the exclusivity are the scalpers who you stated
you’re “disappointed” in, yet are enabling. If you were truly as disappointed
as the fans who wanted to buy the Castle for retail and not overinflated prices,
you’d realize this isn’t a fair decision at all. Most fans thought we’d have
a few hours or maybe even days to order these sets, but no, they sold out in
a few paltry minutes. Don’t get me wrong, this is a great change, but it’s too
little too late for Castle fans.
|
|
|
| | | | | |
| | | | | Author: | Teup | | Posted: | Jul 8, 2021 10:04 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 79 times | | Topic: | Designer Program | |
|
| In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
Wow. Came to the forum and it's just non stop rants about this thing. Glad
to see Bricklink managed to create some problems for itself with some side project..
would be a shame if the team had to sit around and be bored with no bugs, problems
or legal problems left to be solved
|
|
|
| | | | | |
| | | | | Author: | phatlego | | Posted: | Jul 8, 2021 10:06 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 114 times | | Topic: | Designer Program | |
|
| "Limited" edition favors the scalpers/scumbags looking to make a quick buck with
minimal effort due to intrinsic laziness/greed. Come on, let's face it,
the set people want this round the most is by and large the castle, so why not
offer additional sets to the true Lego fans and make it less attractive as a
target for scalping? Why should there be any limit on the production run if
there is high demand from all over the world? Why can't the manufacturer
produce as many sets as are requested by the fans (at 1 per customer)? Logistics?
I doubt there would be that many true Lego fans that would mind waiting longer
to eventually get their hands on a non-scalped/regular MSRP Castle set. Why
wouldn't the manufacturer want to reap more profit by selling more sets while
at the same time satisfying the Lego fan base AND inhibiting scalper behavior?
It would be nice to get answers to these questions.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 10:14 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 64 times | | Topic: | Designer Program | |
|
| In Designer Program, phatlego writes:
| | "Limited" edition favors the scalpers/scumbags looking to make a quick buck with
minimal effort due to intrinsic laziness/greed. Come on, let's face it,
the set people want this round the most is by and large the castle, so why not
offer additional sets to the true Lego fans and make it less attractive as a
target for scalping? Why should there be any limit on the production run if
there is high demand from all over the world? Why can't the manufacturer
produce as many sets as are requested by the fans (at 1 per customer)? Logistics?
I doubt there would be that many true Lego fans that would mind waiting longer
to eventually get their hands on a non-scalped/regular MSRP Castle set. Why
wouldn't the manufacturer want to reap more profit by selling more sets while
at the same time satisfying the Lego fan base AND inhibiting scalper behavior?
It would be nice to get answers to these questions.
|
Why can't LEGO change their original statement of creating a limited production
set to a full uncapped release of a set that they originally had no intentions
of creating until a separate program was created to showcase some community favorites?
Sounds realistic.
I just see this as something that TLG will look at in the future and never create
a program like this again. If it's not realized as an official Ideas set,
why would I want to have this hassle. They had a similar program in 2019 that
had a totally different response. The community has changed, and they tried
to release some of these favorites, but not everyone will be happy. I know many
bionicle fans aren't happy that set didn't make it, but the rules were
set.
|
|
|
| | | | | |
| | | | | Author: | JBBrickFanatic | | Posted: | Jul 8, 2021 10:35 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 65 times | | Topic: | Designer Program | |
|
| In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
I’m confused. Can we not order a castle set on August 1st? That was literally
the biggest issue; people want more of the castle set made. HELP!
|
|
|
| | | | | | | | | |
| | | | | | | Author: | mr.m4ze | | Posted: | Jul 8, 2021 10:38 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 52 times | | Topic: | Designer Program | |
|
| In Buying, JBBrickFanatic writes:
| | In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
I’m confused. Can we not order a castle set on August 1st? That was literally
the biggest issue; people want more of the castle set made. HELP!
|
No. The castle will not open up for more pre orders again. Don't ask me why
they choose to do that with the most in demand set
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 10:52 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 41 times | | Topic: | Designer Program | |
|
| | | | | I’m confused. Can we not order a castle set on August 1st? That was literally
the biggest issue; people want more of the castle set made. HELP!
|
No. The castle will not open up for more pre orders again. Don't ask me why
they choose to do that with the most in demand set
|
Because they never intended for these sets to be realized under the capacity
of a traditional set. They are fitting these sets into the production schedule
of hundreds of other sets and don't intend to realize any of these sets as
anything more than limited release opportunities.
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 10:58 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 39 times | | Topic: | Designer Program | |
|
| | |
I’m confused. Can we not order a castle set on August 1st? That was literally
the biggest issue; people want more of the castle set made. HELP!
|
No, the Castle cannot be ordered. 10k have already sold.
|
|
| | | | | |
| | | | | Author: | Stahlski1133 | | Posted: | Jul 8, 2021 10:39 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 96 times | | Topic: | Designer Program | |
|
| This is a sorry sad response. If a "glitch" somehow sold an extra 5k of the castle
set, than make another 10k. What is the down side here? More money? Make all
of us who are unhappy, happy? Bricklink should be ashamed and I would not be
surprised or sad to see this end the designer program.
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 10:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| In Designer Program, Stahlski1133 writes:
| | This is a sorry sad response. If a "glitch" somehow sold an extra 5k of the castle
set, than make another 10k. What is the down side here? More money? Make all
of us who are unhappy, happy? Bricklink should be ashamed and I would not be
surprised or sad to see this end the designer program.
|
It wouldn't surprise me if LEGO don't bother with continuing this after
the announced rounds. Anything they try to do to please AFOLs seems to generate
a lot of complaints telling them how bad they know what they are doing.
|
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| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 11:01 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
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| In Designer Program, yorbrick writes:
| | In Designer Program, Stahlski1133 writes:
| | This is a sorry sad response. If a "glitch" somehow sold an extra 5k of the castle
set, than make another 10k. What is the down side here? More money? Make all
of us who are unhappy, happy? Bricklink should be ashamed and I would not be
surprised or sad to see this end the designer program.
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It wouldn't surprise me if LEGO don't bother with continuing this after
the announced rounds. Anything they try to do to please AFOLs seems to generate
a lot of complaints telling them how bad they know what they are doing.
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Unfortunately, this is my thoughts too. If they didn't have contracts with
the other designers for the other rounds, I could see them stopping the program
right now. Then we could get back to the regular threads about missing Paypal
as a payment option.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 11:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
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| In Designer Program, psusaxman2000 writes:
| | In Designer Program, yorbrick writes:
| | In Designer Program, Stahlski1133 writes:
| | This is a sorry sad response. If a "glitch" somehow sold an extra 5k of the castle
set, than make another 10k. What is the down side here? More money? Make all
of us who are unhappy, happy? Bricklink should be ashamed and I would not be
surprised or sad to see this end the designer program.
|
It wouldn't surprise me if LEGO don't bother with continuing this after
the announced rounds. Anything they try to do to please AFOLs seems to generate
a lot of complaints telling them how bad they know what they are doing.
|
Unfortunately, this is my thoughts too. If they didn't have contracts with
the other designers for the other rounds, I could see them stopping the program
right now. Then we could get back to the regular threads about missing Paypal
as a payment option.
|
Given they've already indicated sets and a timeline for later rounds, I'd
hope they would still do rounds 2 and 3. But I could understand stopping after
that given the complaints it has generated for probably not very much income.
Then back to making high volume licensed sets that AFOLs can say nobody will
buy, but seem to sell well anyway.
Testing the waters for sales of these was always going to be difficult, they
doubled and now quadrupled the numbers of the original scheme and could easily
end up with unsold items if they go too big too quick, unless they set the bar
much higher for the minimum number of orders before production starts, or go
for different numbers for each set.
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| | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 11:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 47 times | | Topic: | Designer Program | |
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| | | Given they've already indicated sets and a timeline for later rounds, I'd
hope they would still do rounds 2 and 3. But I could understand stopping after
that given the complaints it has generated for probably not very much income.
Then back to making high volume licensed sets that AFOLs can say nobody will
buy, but seem to sell well anyway.
|
I'm hopeful that they don't go back as well. There are still a handful
of other sets that I'm interested in, especially the "Season's in Time:
Calendar". I've been wanting this since it showed up on the Ideas site.
| |
Testing the waters for sales of these was always going to be difficult, they
doubled and now quadrupled the numbers of the original scheme and could easily
end up with unsold items if they go too big too quick, unless they set the bar
much higher for the minimum number of orders before production starts, or go
for different numbers for each set.
|
Not sure if they would have unused sets or not as they appear to be taking the
orders and then running the production. Unless they have a significant number
of cancellations after the crowdfunding component, I can't see them having
thousands of unsold sets sitting around. If that is the case, then the really
are doing this wrong on the back end.
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 11:33 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 41 times | | Topic: | Designer Program | |
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| | |
Not sure if they would have unused sets or not as they appear to be taking the
orders and then running the production. Unless they have a significant number
of cancellations after the crowdfunding component, I can't see them having
thousands of unsold sets sitting around. If that is the case, then the really
are doing this wrong on the back end.
|
What I was meaning here is the goal of having equal numbers of each set. If one
set turns out to be popular and gets say 20k orders, yet another gets 5k (and
still makes a threshold) do they go for what was ordered having uneven numbers
or do they make 20k of each and maybe not be able to sell the extras. Or do they
set a 15k threshold with 20k max and only produce really popular ones, disappointing
the fans of less popular ones.
Judging quantities of very different sets is probably very difficult, especially
if there are unknown discussions about production, amount of royalties paid to
non LEGO employees, maximum numbers for production schedules, minimum production
for cost efficiency, and so on. No doubt there are many constraints we know nothing
about when saying it should be done this or that way.
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| | | | | | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 11:46 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 43 times | | Topic: | Designer Program | |
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| | | What I was meaning here is the goal of having equal numbers of each set. If one
set turns out to be popular and gets say 20k orders, yet another gets 5k (and
still makes a threshold) do they go for what was ordered having uneven numbers
or do they make 20k of each and maybe not be able to sell the extras. Or do they
set a 15k threshold with 20k max and only produce really popular ones, disappointing
the fans of less popular ones.
Judging quantities of very different sets is probably very difficult, especially
if there are unknown discussions about production, amount of royalties paid to
non LEGO employees, maximum numbers for production schedules, minimum production
for cost efficiency, and so on. No doubt there are many constraints we know nothing
about when saying it should be done this or that way.
|
True. I would hope that the contract would have some from of guarantee for the
designers and then a percentage commission on sets sold if they qualify. This
would limit their loss on the back end especially now with a 10k threshold for
sets in the future that may not be as popular.
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| | | | | | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 12:50 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 45 times | | Topic: | Designer Program | |
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| In Designer Program, psusaxman2000 writes:
| | True. I would hope that the contract would have some from of guarantee for the
designers and then a percentage commission on sets sold if they qualify.
|
"How are fan creators compensated for their ideas?
Fan designers will receive a 10% royalty fee for BrickLink Designer Program sets,
while designers of Digital Building Instructions will receive a 75% royalty fee."
https://brickset.com/article/58428/lego-launches-the-bricklink-designer-program-and-reveals-31-projects!
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| | | | | | | | | | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 12:59 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 50 times | | Topic: | Designer Program | |
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| In Designer Program, wettfink writes:
Right. So this is the reason why they had to increase the limit to 10k for all
projects to allow all designers the same opportunities.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 13:02 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 52 times | | Topic: | Designer Program | |
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| In Designer Program, psusaxman2000 writes:
| | Right. So this is the reason why they had to increase the limit to 10k for all
projects to allow all designers the same opportunities.
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Yes. It's only fair.
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| | | | | | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 8, 2021 13:02 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 47 times | | Topic: | Designer Program | |
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| In Designer Program, wettfink writes:
Just did the math 
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| | | | | | | | | | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 13:12 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 53 times | | Topic: | Designer Program | |
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| In Designer Program, peregrinator writes:
| | Just did the math
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Yeah, but we don't know if they apply gross sales (standard afaik), net sales
or profit. We don't know the contract. Still, nice payday.
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| | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 10:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 74 times | | Topic: | Designer Program | |
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| Seeing as there are lots of do it this way type posts ...
Why not give priority to actual BRICKLINK users.
Anyone involved in 10000 or more orders (as buyer or seller) gets invited to
place orders first, then 5000, then 1000, then 500, 100, 50, and then 10 and
finally for non-BL users.
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| | | | | Author: | PSYOPS | | Posted: | Jul 8, 2021 10:54 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
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| Ridicolo!
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | Author: | altworld | | Posted: | Jul 8, 2021 11:25 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 69 times | | Topic: | Designer Program | |
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| Might as well rename the Designer program for Scalpers only, guarentee barely
any Lego fans got hold of the Forrest Castle. You hurt your brand, the program
and the fans with your lack of foresight, and this half-heart 'sorry'
apology.
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 11:35 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 41 times | | Topic: | Designer Program | |
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| In Designer Program, altworld writes:
| | Might as well rename the Designer program for Scalpers only, guarentee barely
any Lego fans got hold of the Forrest Castle. You hurt your brand, the program
and the fans with your lack of foresight, and this half-heart 'sorry'
apology.
|
So they are revamping the rules for round 2 and 3 to limit orders to 1 only and
increasing the limits to 10k. They made a mistake, acknowledged the problem,
provided a solution for the future. I'm not really sure why everyone ever
expected them to release more Castle sets even after their first comments about
"more information coming". I think everyone was just creating false hope in
their minds are extra disappointment for themselves.
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| | | | | | | Author: | AK_Brickster | | Posted: | Jul 8, 2021 12:10 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 40 times | | Topic: | Designer Program | |
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| In Designer Program, altworld writes:
| | Might as well rename the Designer program for Scalpers only, guarentee barely
any Lego fans got hold of the Forrest Castle. You hurt your brand, the program
and the fans with your lack of foresight, and this half-heart 'sorry'
apology.
|
I believe in the article they stated that 75% of the orders only purchased a
quantity of 1, so it would seem to me that most of the purchasers were not scalpers.
I agree that they should increase production to match demand. If there's
unlimited quantity, there's no reason for scalpers to buy up all the stock.
The only reason I can think of with regard to the limited quantity is that they
have other production runs to fill, and/or limited resources available to put
toward production of this particular line. I mean, we're looking at 6 months
to make the first 5,000, and another 6 months to make the next 5,000. If they
allowed 20k-30k of these to be ordered, presumably they'd be fulfilling some
of those orders 2-3 years from now.
Hopefully the next round will solve the production problem and allow them to
make more quantity available with less fulfillment time.
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| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 12:20 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
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| In Designer Program, AK_Brickster writes:
| | In Designer Program, altworld writes:
| | Might as well rename the Designer program for Scalpers only, guarentee barely
any Lego fans got hold of the Forrest Castle. You hurt your brand, the program
and the fans with your lack of foresight, and this half-heart 'sorry'
apology.
|
I believe in the article they stated that 75% of the orders only purchased a
quantity of 1, so it would seem to me that most of the purchasers were not scalpers.
|
You would think this is the case, but there is a difference between percentage
number of orders vs percentage of sets order. If it was percent of set orders,
you'd be correct, but as stated it was number of orders. So if there were
say 100 orders, 75 people would get 75 sets, but the remaining 25 people would
get 125 sets. Without knowing how many orders were made, we don't know the
range.
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| | | | | | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 13:20 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
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| In Designer Program, psusaxman2000 writes:
| | Without knowing how many orders were made, we don't know the
range.
|
But we do know. With the information given you can easily calculate it. Not very
pricisely but you can't have everything.
https://www.bricklink.com/message.asp?ID=1279689
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| | | | | Author: | ben56k | | Posted: | Jul 8, 2021 11:54 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 47 times | | Topic: | Designer Program | |
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| | still no castle of the forest available... |
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| | | | | Author: | mariachibricks | | Posted: | Jul 8, 2021 11:58 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
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| The news are dissapointing, how come is good news for the castle in the forest
to increase the amount of sets to produce but cannot place any order. Please
consider producing more.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | Author: | SergiLego | | Posted: | Jul 8, 2021 12:07 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
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| Total disappointed with this answer from Bricklink.
In the same way as LEGO Group they are not able to address the problem properly.
Please, listen to us (customers) properly: The main interesting set in this round
is The Castle in the Forest so the poor customer needs solution on this topic.
The other rules are ok but not now and they are not going to apply to our most
desired set from this round.
Sorry Bricklink but from my point of view you are not up to par. What a shame...
Regards.
Sergio M. Álvarez - Sufferer fan of LEGO since 1977.
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 12:14 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 46 times | | Topic: | Designer Program | |
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| In Designer Program, SergiLego writes:
| | Total disappointed with this answer from Bricklink.
In the same way as LEGO Group they are not able to address the problem properly.
Please, listen to us (customers) properly: The main interesting set in this round
is The Castle in the Forest so the poor customer needs solution on this topic.
The other rules are ok but not now and they are not going to apply to our most
desired set from this round.
Sorry Bricklink but from my point of view you are not up to par. What a shame...
Regards.
Sergio M. Álvarez - Sufferer fan of LEGO since 1977.
|
So all the rules are ok expect the one that kept you from getting the Castle
set
"How many BrickLink Designer sets will be produced?
This program will realize up to the first 15 projects that are successfully crowdfunded
by the fans. Each designer set is a limited edition, and the quantity produced
will be up to 5,000."
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| | | | | Author: | brickerking | | Posted: | Jul 8, 2021 12:07 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 74 times | | Topic: | Designer Program | |
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| I could be wrong, but I'm pretty sure that over 50% of the disappointment
is for those who wanted to purchase the castle in the forest and could not. So
that means BL's urgent response to the negative feedback is pretty tone-deaf
in my opinion.
Also, limiting purchases to one per person is going a bit overboard. You can't
go from 5 to 1 and expect the majority to be happy. Who is running this outfit?
How about a more reasonable compromise?
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| | | | | Author: | SergiLego | | Posted: | Jul 8, 2021 12:08 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 60 times | | Topic: | Designer Program | |
|
| Total disappointed with this answer from Bricklink.
In the same way as LEGO Group they are not able to address the problem properly.
Please, listen to us (customers) properly: The main interesting set in this round
is The Castle in the Forest so the poor customer needs solution on this topic.
The other rules are ok but not now and they are not going to apply to our most
desired set from this round.
Sorry Bricklink but from my point of view you are not up to par. What a shame...
Regards.
Sergio M. Álvarez - Sufferer fan of LEGO since 1977.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | Author: | sab04 | | Posted: | Jul 8, 2021 12:10 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 69 times | | Topic: | Designer Program | |
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| Dear Team,
The simple way to fix this inconvenient is launching the castle theme, new wave
of sets, new factions, minifigures, castles, forestmen etc and we all the fans
would be happy, nobody will complain about it and you will obtain too much profits
than what you are actually receiving with a single and limited set.
Thanks.
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 12:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 50 times | | Topic: | Designer Program | |
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| In Designer Program, sab04 writes:
| | Dear Team,
The simple way to fix this inconvenient is launching the castle theme, new wave
of sets, new factions, minifigures, castles, forestmen etc and we all the fans
would be happy, nobody will complain about it and you will obtain too much profits
than what you are actually receiving with a single and limited set.
Thanks.
|
After all of this, this would be the best outcome. I'm hopeful that they
return to some Castle theme in the future as well.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 12:23 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
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| In Designer Program, psusaxman2000 writes:
| | In Designer Program, sab04 writes:
| | Dear Team,
The simple way to fix this inconvenient is launching the castle theme, new wave
of sets, new factions, minifigures, castles, forestmen etc and we all the fans
would be happy, nobody will complain about it and you will obtain too much profits
than what you are actually receiving with a single and limited set.
Thanks.
|
After all of this, this would be the best outcome. I'm hopeful that they
return to some Castle theme in the future as well.
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https://www.brickfanatics.com/lego-designer-says-creator-3-in-1-is-the-new-home-of-retro-themes/
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| | | | | Author: | tons_of_bricks | | Posted: | Jul 8, 2021 12:35 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 108 times | | Topic: | Designer Program | |
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| GOOD GRIEF EVERYONE!! Complain, complain, complain. That's almost all I see
here. Does anything make you happy?? What do you want, Lego to give you 5 copies
for free? Deliver them tomorrow? You'd probably still find something to complain
about.
Be grateful that Lego is doing anything at all! They're stopping the scalpers
by changing the limit to 1, but is there any thanks? No, you all completely ignore
that and start complaining about the quantity AGAIN.
So to Lego: Thank you! There are people here who do appreciate you trying to
fix the errors you made.
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| | | | | | | Author: | Adjour | | Posted: | Jul 8, 2021 13:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
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| In Designer Program, firestar246 writes:
| | GOOD GRIEF EVERYONE!! Complain, complain, complain. That's almost all I see
here. Does anything make you happy?? What do you want, Lego to give you 5 copies
for free? Deliver them tomorrow? You'd probably still find something to complain
about.
Be grateful that Lego is doing anything at all! They're stopping the scalpers
by changing the limit to 1, but is there any thanks? No, you all completely ignore
that and start complaining about the quantity AGAIN.
So to Lego: Thank you! There are people here who do appreciate you trying to
fix the errors you made.
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Yep, this
I didn't get any sets, was disappointed for 20 mins, then moved on. I always
think its bizarre that people go on and on about these things. Different personalities
I guess.
.02
Crystal
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| | | | | | | Author: | shawnxyz | | Posted: | Jul 8, 2021 13:24 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
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| In Designer Program, firestar246 writes:
| | GOOD GRIEF EVERYONE!! Complain, complain, complain. That's almost all I see
here. Does anything make you happy?? What do you want, Lego to give you 5 copies
for free? Deliver them tomorrow? You'd probably still find something to complain
about.
Be grateful that Lego is doing anything at all! They're stopping the scalpers
by changing the limit to 1, but is there any thanks? No, you all completely ignore
that and start complaining about the quantity AGAIN.
So to Lego: Thank you! There are people here who do appreciate you trying to
fix the errors you made.
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Clearly you identify with the folks trying to make a quick buck on the backs
of other fans. Way to go.
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| | | | | | | | | Author: | tons_of_bricks | | Posted: | Jul 8, 2021 13:44 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
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| In Designer Program, shawnxyz writes:
| | In Designer Program, firestar246 writes:
| | GOOD GRIEF EVERYONE!! Complain, complain, complain. That's almost all I see
here. Does anything make you happy?? What do you want, Lego to give you 5 copies
for free? Deliver them tomorrow? You'd probably still find something to complain
about.
Be grateful that Lego is doing anything at all! They're stopping the scalpers
by changing the limit to 1, but is there any thanks? No, you all completely ignore
that and start complaining about the quantity AGAIN.
So to Lego: Thank you! There are people here who do appreciate you trying to
fix the errors you made.
|
Clearly you identify with the folks trying to make a quick buck on the backs
of other fans. Way to go.
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I knew someone would put me in the scalper group just because I decided to be
mature and not complain like everyone else. Just so you know, I did not get even
one of the castle sets and am totally against scalping. But I am also totally
against being whiny when things don't go perfectly or the way you think they
should have gone.
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| | | | | | | Author: | jcarlon | | Posted: | Jul 8, 2021 20:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 66 times | | Topic: | Designer Program | |
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| Yes you are clearly a "Scalper Enabler". Your support of this program and criticism
of whiners puts you into this much hated new Lego cult group - which is now despised
by all Bricklink AFOLS who couldn't get their hands on the Castle set. Be
careful now we must tread carefully. As a fellow "Scalper Enabler" we need to
group, elect the cult leader and be prepared for the enormous wrath of hate that
will fall upon us.
PS. I ordered 2 Castle sets. How many did you get?
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| | | | | | | | | Author: | tons_of_bricks | | Posted: | Jul 9, 2021 06:27 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 52 times | | Topic: | Designer Program | |
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| In Designer Program, jcarlon writes:
| | Yes you are clearly a "Scalper Enabler". Your support of this program and criticism
of whiners puts you into this much hated new Lego cult group - which is now despised
by all Bricklink AFOLS who couldn't get their hands on the Castle set. Be
careful now we must tread carefully. As a fellow "Scalper Enabler" we need to
group, elect the cult leader and be prepared for the enormous wrath of hate that
will fall upon us.
PS. I ordered 2 Castle sets. How many did you get?
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I got none.
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| | | | | | | Author: | Jaabo | | Posted: | Jul 24, 2021 00:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
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| In Designer Program, firestar246 writes:
| | GOOD GRIEF EVERYONE!! Complain, complain, complain. That's almost all I see
here. Does anything make you happy?? What do you want, Lego to give you 5 copies
for free? Deliver them tomorrow? You'd probably still find something to complain
about.
Be grateful that Lego is doing anything at all! They're stopping the scalpers
by changing the limit to 1, but is there any thanks? No, you all completely ignore
that and start complaining about the quantity AGAIN.
So to Lego: Thank you! There are people here who do appreciate you trying to
fix the errors you made
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Only reason not to complain is when you realize they aren’t listening. I don’t
LOOK for things to complain about. Incompetence brings them in front of us. The
didn’t fix the errors - they made them worse
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| | | | | | | | | Author: | yorbrick | | Posted: | Jul 24, 2021 01:12 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 64 times | | Topic: | Designer Program | |
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| | |
Only reason not to complain is when you realize they aren’t listening. I don’t
LOOK for things to complain about. Incompetence brings them in front of us. The
didn’t fix the errors - they made them worse
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How did they make them worse?
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| | | | | Author: | plastiqmanb | | Posted: | Jul 8, 2021 12:52 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 83 times | | Topic: | Designer Program | |
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| Thank you for trying to curb scalpers! No bots either, put up a capcha or whatever
they're using now to prevent others taking advantage of the program.
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| | | | | | | Author: | Tracyd | | Posted: | Jul 8, 2021 13:08 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 68 times | | Topic: | Designer Program | |
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| In Buying, plastiqmanb writes:
| | Thank you for trying to curb scalpers! No bots either, put up a capcha or whatever
they're using now to prevent others taking advantage of the program.
|
And only allow 1 account per family, that way you can't get your brother
and sister and mom and dad and aunt and uncle and cousins and grandparents and
2cd cousins and 3rd cousins to buy sets for you. For every solution there is
a workaround. It sucks that not everyone got a copy that they wanted. Maybe
they need to rethink how this should be implemented for the following rounds
and look into a regular production of the castle set modified for a regular release.
Honestly the people of Brinklink have a great idea of what will sell and what
won't, even thou they only represent a small amount of the LEGO community.
Remember that many sell across multiple marketplaces and see demand in more
than just here. A simple poll on Bricklink would ( I think ) have shown that
the demand for the castle set would be much bigger than the 5000 number. The
current Creator 3 in 1 castle set is less desirable than the Designer set, thou
it is a lower price point so it balances out more. They are different enough
and far enough in price point that any cannibalization of sales should be negligible.
But I have only been into LEGO since about 1974 and put up with Jack Stone and
Galidor so what do I know? LEGO has gone from the brink of bankruptcy to the
arguable best toy company on the planet, but they still make stupid mistakes.
If all the Bricklinkers who are upset they didn't get the castle set stopped
buying from LEGO it would probably be an amount close to a rounding error for
them.
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| | | | | | | | | Author: | yorbrick | | Posted: | Jul 8, 2021 14:04 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
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| | |
And only allow 1 account per family, that way you can't get your brother
and sister and mom and dad and aunt and uncle and cousins and grandparents and
2cd cousins and 3rd cousins to buy sets for you.
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What do you propose? Submitting DNA samples as proof you are not related to another
account holder?
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 14:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 68 times | | Topic: | Designer Program | |
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| In Buying, yorbrick writes:
| | | |
And only allow 1 account per family, that way you can't get your brother
and sister and mom and dad and aunt and uncle and cousins and grandparents and
2cd cousins and 3rd cousins to buy sets for you.
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What do you propose? Submitting DNA samples as proof you are not related to another
account holder?
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Family isn’t only about DNA.
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | Jul 8, 2021 15:26 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 87 times | | Topic: | Designer Program | |
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| In Designer Program, SylvainLS writes:
| | In Buying, yorbrick writes:
| | | |
And only allow 1 account per family, that way you can't get your brother
and sister and mom and dad and aunt and uncle and cousins and grandparents and
2cd cousins and 3rd cousins to buy sets for you.
|
What do you propose? Submitting DNA samples as proof you are not related to another
account holder?
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Family isn’t only about DNA.
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Uncharacteristically profound, Sylvain!
Not disagreeing with yorbrick's input, but I really like how it fits on you,
Sylvain. More Gallic as it were
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| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 8, 2021 15:40 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 64 times | | Topic: | Designer Program | |
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| In Designer Program, popsicle writes:
| | […]
| | Family isn’t only about DNA.
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Uncharacteristically profound, Sylvain!
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So you mean I’m usually shallow?
| | Not disagreeing with yorbrick's input, but I really like how it fits on you,
Sylvain. More Gallic as it were
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I’d say I’m clueless as to what’s supposed to mean but I wouldn’t want to infringe
on someone else’s IP.
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| | | | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Jul 8, 2021 16:16 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 120 times | | Topic: | Designer Program | |
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| In Designer Program, SylvainLS writes:
| | In Designer Program, popsicle writes:
| | […]
| | Family isn’t only about DNA.
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Uncharacteristically profound, Sylvain!
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So you mean I’m usually shallow?
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Only your shared thoughts here in the BL forum is what I know of you, Sylvain.
As to who you really are, that's for others who know you, to frame
one way or another.
Having said that and from your response, do you even know the depths of the meaning
of the statement you made? If not, then perhaps your self-imposed term of "shallow"
fits. If you do know, as I suspect, then it's "profound" as in heartfelt
and "uncharacteristically" as in not usual found within your expressions here.
| |
| | Not disagreeing with yorbrick's input, but I really like how it fits on you,
Sylvain. More Gallic as it were
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I’d say I’m clueless as to what’s supposed to mean but I wouldn’t want to infringe
on someone else’s IP.
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Sure, Clueless
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| | | | | | | | | | | Author: | Tracyd | | Posted: | Jul 8, 2021 15:14 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 49 times | | Topic: | Designer Program | |
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| In Designer Program, yorbrick writes:
| | | |
And only allow 1 account per family, that way you can't get your brother
and sister and mom and dad and aunt and uncle and cousins and grandparents and
2cd cousins and 3rd cousins to buy sets for you.
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What do you propose? Submitting DNA samples as proof you are not related to another
account holder?
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Get your sarcasm glands checked.
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| | | | | Author: | shawnxyz | | Posted: | Jul 8, 2021 13:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 76 times | | Topic: | Designer Program | |
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| I think more people care about actually being able to buy a cool set than exclusivity.
Exclusivity effects only a very small group of scalpers and a few folks collecting
to resale years later. 99% of us just want to be able to buy stuff. Focusing
on a small group of folks that make Lego less fun for the rest of us isn't
the right approach.
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| | | | | Author: | Arrvilohr | | Posted: | Jul 8, 2021 13:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
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| Although a nice response to many of the issues, people like me hoping to get
a chance to get a Castle in the Forest set are left in the cold... Extending
the limit to 10.000 doesn't help me one bit as I was not able to order anything...
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| | | | | Author: | gregdoh | | Posted: | Jul 8, 2021 13:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
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| Yes, my fault for relying on my slow internet to try to purchase the Castle in
the Forest. I voted for the set a long time ago and was 1 of a few sets I was
looking forward to purchasing this year. I don't understand why, seeing that
it sold out in about 30 minutes and it's not produced yet, you wouldn't
open up an additional 10,000 orders minimum? Guess I'll feed a scalper this
time and hope for the best next time.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | Author: | GaetanoLEGO | | Posted: | Jul 8, 2021 13:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
|
| In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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This is so disappointing.
I am a Lego fan but this is joking with us. If 10000 castle set were sold with
a 5 per user limit, it’s not our fault.
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| | | | | Author: | shawnxyz | | Posted: | Jul 8, 2021 13:37 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 73 times | | Topic: | Designer Program | |
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| I was thinking... This is a Bricklink program. But, actually, in my mind, it's
not Bricklink I'm irritated at for not being able to get the castle, it's
TLG. I suppose this actually has to do more with the Bricklink side of things
than the rest of the company, but apparently my mind doesn't differentiate
to that level of detail.
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| | | | | Author: | caswenson5 | | Posted: | Jul 8, 2021 13:41 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 71 times | | Topic: | Designer Program | |
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| I followed this program for months, it's extremely disappointing I'm
not able to purchase the castle simply because it sold out in 35 minutes.
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| | | | | | | Author: | amvdamian | | Posted: | Jul 8, 2021 14:02 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 53 times | | Topic: | Designer Program | |
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| In Feedback, caswenson5 writes:
| | I followed this program for months, it's extremely disappointing I'm
not able to purchase the castle simply because it sold out in 35 minutes.
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Agree completely.
This program had a lot of potential - Ideas has so many creative submissions,
yet so few make it to production.
Few make it to the designer program. Then everything is sold out in not even
an hour!
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| | | | | | | | | Author: | gabgenqc | | Posted: | Jul 8, 2021 14:07 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
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| In Feedback, amvdamian writes:
| | In Feedback, caswenson5 writes:
| | I followed this program for months, it's extremely disappointing I'm
not able to purchase the castle simply because it sold out in 35 minutes.
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Agree completely.
This program had a lot of potential - Ideas has so many creative submissions,
yet so few make it to production.
Few make it to the designer program. Then everything is sold out in not even
an hour!
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You guys are right, TLG should reconsider the older theme like castle, pirates,
adventurers. I'm pretty sure that's what the AFOL wants. But TLG struggle
with their sales before they signed up with the star wars franchise. The star
wars franchise is their bread and butter, they are producing a lot of star wars
product because this is what they made them survived. So their mass productions
are for star wars franchise. But it surely have a great potential, since TLG
are not near bankrupt in the future.
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| | | | | | | Author: | arminikonic | | Posted: | Jul 8, 2021 19:32 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 43 times | | Topic: | Designer Program | |
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| you had the exact time and date when it was going to be released, so you couldve
bought one just like everyone else that did buy it
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| | | | | Author: | tEoS | | Posted: | Jul 8, 2021 14:29 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 104 times | | Topic: | Designer Program | |
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| I think the easiest way for Lego to resolve the issue surrounding the castle
is to produce this Lego Ideas set. It is similar enough (Forestmen) that I think
fans will be reasonably content with the goof of the designer program.
The castle of brickwood forest by PoVoq:
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| | | | | Author: | anteragnar | | Posted: | Jul 8, 2021 16:09 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 81 times | | Topic: | Designer Program | |
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| At least be deaccent and put out a poll where people can mark witch set they
want. Then you get more accurate numbers. and se how many more castle sets
need to be released.
Fixing stuff to the next round is to late its this round who got buggered and
needs fixing! what in the seven rings of he** made you decide to refuse to
release the one set that people crave the most??????????? Seriously FIX
THIS! Or just make it official LEGO and keep the same price tag no harm done.
People who bye it because of retail value instead of having the intention to
build it still will get there money back.
Its the castle in the forest that has to be re opened and let everybody who wants
it get one. Or else you are just Heartless towards all the fans!
To put it frankly. stuff most of the rest of the sets its the castle most of
us want!!
If upcoming rounds don't have the castle , there not going to be interesting.
What more evidence do you need! I wont bye another set instead of a castle. I'm
sorry if other designers feels bad if "castle in the forest" sells better then
there sets do , but it cant be helped if people wants the Forestmen castle!!
| | Sincerely,
The so disappointed in scalpers and killers of childhood dreams. Tears just tears...
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| | | | | | | Author: | Tracyd | | Posted: | Jul 8, 2021 16:16 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
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| In Designer Program, anteragnar writes:
| | At least be deaccent and put out a poll where people can mark witch set they
want. Then you get more accurate numbers. and se how many more castle sets
need to be released.
Fixing stuff to the next round is to late its this round who got buggered and
needs fixing! what in the seven rings of he** made you decide to refuse to
release the one set that people crave the most??????????? Seriously FIX
THIS! Or just make it official LEGO and keep the same price tag no harm done.
People who bye it because of retail value instead of having the intention to
build it still will get there money back.
Its the castle in the forest that has to be re opened and let everybody who wants
it get one. Or else you are just Heartless towards all the fans!
To put it frankly. stuff most of the rest of the sets its the castle most of
us want!!
If upcoming rounds don't have the castle , there not going to be interesting.
What more evidence do you need! I wont bye another set instead of a castle. I'm
sorry if other designers feels bad if "castle in the forest" sells better then
there sets do , but it cant be helped if people wants the Forestmen castle!!
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Another passionate plea to do the right thing and make it an official set. Sounds
like a very reasonable and sensible fix that would repair the damage to the good
will of the Bricklink community that was supposedly so important when LEGO bought
Bricklink. As far as it not being fair to the designers of the other sets chosen,
well it wasn't fair to the ones not chosen for production.
| | | | Sincerely,
The so disappointed in scalpers and killers of childhood dreams. Tears just tears...
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| | | | | | | Author: | amvdamian | | Posted: | Jul 8, 2021 17:33 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 70 times | | Topic: | Designer Program | |
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| In Designer Program, anteragnar writes:
| | At least be deaccent and put out a poll where people can mark witch set they
want. Then you get more accurate numbers. and se how many more castle sets
need to be released.
Fixing stuff to the next round is to late its this round who got buggered and
needs fixing! what in the seven rings of he** made you decide to refuse to
release the one set that people crave the most??????????? Seriously FIX
THIS! Or just make it official LEGO and keep the same price tag no harm done.
People who bye it because of retail value instead of having the intention to
build it still will get there money back.
Its the castle in the forest that has to be re opened and let everybody who wants
it get one. Or else you are just Heartless towards all the fans!
To put it frankly. stuff most of the rest of the sets its the castle most of
us want!!
If upcoming rounds don't have the castle , there not going to be interesting.
What more evidence do you need! I wont bye another set instead of a castle. I'm
sorry if other designers feels bad if "castle in the forest" sells better then
there sets do , but it cant be helped if people wants the Forestmen castle!!
| | Sincerely,
The so disappointed in scalpers and killers of childhood dreams. Tears just tears...
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I agree.
The castle set is very popular and has high demand. There is nothing unfair with
that. Some designs are just better or just more popular than others.
The unfair part in this whole scheme is the subjective selection and decision
by Lego.
Without being political, this whole thing is like an election. Fans have voted
which designs they want and have won by reaching 10K votes. And after this election,
LEGO comes and picks who they want disqualified after the fact. Weeding out the
IP ones is I guess fair as there are realities that just could not be met.
Then there is this other round of voting in which they feel they have to level
the playing field for all designers. I think that limiting access to the castle
is doing more harm than good. We will never truly know which design is far more
popular.
I think moving forward, perhaps TLG can restructure their Ideas selections as
well. Instead of selecting a "winner" from tranches of 10K winners, they can
just consolidate the themes several times each year and choose from there. I
say this because the castle is the only one of its theme in this batch. Its popularity
may not only be because of its design, but also because it is the only one in
its theme in this first roster.
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| | | | | | | | | Author: | gideon84 | | Posted: | Jul 8, 2021 18:41 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 68 times | | Topic: | Designer Program | |
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| In Designer Program, amvdamian writes:
| | In Designer Program, anteragnar writes:
| | At least be deaccent and put out a poll where people can mark witch set they
want. Then you get more accurate numbers. and se how many more castle sets
need to be released.
Fixing stuff to the next round is to late its this round who got buggered and
needs fixing! what in the seven rings of he** made you decide to refuse to
release the one set that people crave the most??????????? Seriously FIX
THIS! Or just make it official LEGO and keep the same price tag no harm done.
People who bye it because of retail value instead of having the intention to
build it still will get there money back.
Its the castle in the forest that has to be re opened and let everybody who wants
it get one. Or else you are just Heartless towards all the fans!
To put it frankly. stuff most of the rest of the sets its the castle most of
us want!!
If upcoming rounds don't have the castle , there not going to be interesting.
What more evidence do you need! I wont bye another set instead of a castle. I'm
sorry if other designers feels bad if "castle in the forest" sells better then
there sets do , but it cant be helped if people wants the Forestmen castle!!
| | Sincerely,
The so disappointed in scalpers and killers of childhood dreams. Tears just tears...
|
|
I agree.
The castle set is very popular and has high demand. There is nothing unfair with
that. Some designs are just better or just more popular than others.
The unfair part in this whole scheme is the subjective selection and decision
by Lego.
Without being political, this whole thing is like an election. Fans have voted
which designs they want and have won by reaching 10K votes. And after this election,
LEGO comes and picks who they want disqualified after the fact. Weeding out the
IP ones is I guess fair as there are realities that just could not be met.
Then there is this other round of voting in which they feel they have to level
the playing field for all designers. I think that limiting access to the castle
is doing more harm than good. We will never truly know which design is far more
popular.
I think moving forward, perhaps TLG can restructure their Ideas selections as
well. Instead of selecting a "winner" from tranches of 10K winners, they can
just consolidate the themes several times each year and choose from there. I
say this because the castle is the only one of its theme in this batch. Its popularity
may not only be because of its design, but also because it is the only one in
its theme in this first roster.
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Yep. The design is very good, but it has been made even more popular by LEGO
Ideas’ team reluctance to ever pick a castle design over other random designs.
Sure, some of their choices are good, but most are not that interesting. If they
would make five or so major themes, and pick a winner from each category each
year. If there’re less than five entries (won’t happen), or if less than five
deserve to be selected, then they can take turns selecting official ideas sets
based on the theme the sets are based on, with each theme being selected at lease
once every two years. With that said, they just selected a lighthouse… so I don’t
really have faith in the selections this “Ideas” team will make and to what extent
the selections will reflect their popularity among fans. With the “added rules,”
I guess the situation could change for the better. We’ll see if it ever happens.
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| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 8, 2021 19:26 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 53 times | | Topic: | Designer Program | |
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| | | I agree.
The castle set is very popular and has high demand. There is nothing unfair with
that. Some designs are just better or just more popular than others.
The unfair part in this whole scheme is the subjective selection and decision
by Lego.
Without being political, this whole thing is like an election. Fans have voted
which designs they want and have won by reaching 10K votes. And after this election,
LEGO comes and picks who they want disqualified after the fact. Weeding out the
IP ones is I guess fair as there are realities that just could not be met.
Then there is this other round of voting in which they feel they have to level
the playing field for all designers. I think that limiting access to the castle
is doing more harm than good. We will never truly know which design is far more
popular.
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You do realize that all of these sets were 10K selections and this is something
that BL pushed for to have made. These aren't official LEGO production sets
and never will be. That's why they exist in this forum at this time in this
quantity count.
| |
I think moving forward, perhaps TLG can restructure their Ideas selections as
well. Instead of selecting a "winner" from tranches of 10K winners, they can
just consolidate the themes several times each year and choose from there. I
say this because the castle is the only one of its theme in this batch. Its popularity
may not only be because of its design, but also because it is the only one in
its theme in this first roster.
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The ideas platform is just that, IDEAS. There are many builds on there that
have been supported by thousands of users that can't or won't see the
light of day. Whether they are vehicles, maybe they conflict with other in house
"future" project, IP (as you've mentioned) or they won't revive a series
(castle). That is up to TLG to decide. The more everyone cries about it and
bitches that "I want my set", "I didn't get a chance", "I wasn't online
when it opened and it wasn't there 1 hour later" isn't going to bring
it back. They said limited quantity and they are sticking to that. They opened
the other sets to give all the designers the proper ability to receive the same
revenue for their designs. We can all be bummed about the sets we didn't
get, but this just isn't the right way to go about it. They aren't going
to release any more sets and it's time that everyone just accepts the fact
that they weren't on, aren't in a shipping country or whatever the reason
and move on. I have and it's not that hard.
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| | | | | Author: | Intameticus | | Posted: | Jul 8, 2021 16:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 87 times | | Topic: | Designer Program | |
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| This is a big step in the right direction, but personally I'm still miffed
about the Castle in the Forest set. There's clearly an extremely high demand,
and while I understand that producing more of a set delays or halts the production
of other sets, the factories still have to be retooled and reorganized to switch
production of sets, whether they make 5,000 or 20,000. If anything this program
shows there's a high demand for certain appealing sets, especially those
with classic and nostalgic themes.
I also think this program proves the viability of the preorder system they're
using. I personally don't see why more Castle in the Forest sets couldn't
be produced, especially if they continue to hit these substantial landmark goals
that validate the dedication of resources to their production. If anything the
program will miss out on plenty of guaranteed sales by creating these artificial
hard limits on production. These are just my thoughts as a castle fan that missed
out, so take my very uneducated opinions with a grain of salt. I apologize for
the disorderly post. I am normally much more concise and organized in my expressions.
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| | | | | Author: | d12mka | | Posted: | Jul 8, 2021 17:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 94 times | | Topic: | Designer Program | |
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| Ridiculous decision for Lego to follow all these angry fans. Why people must
wait now 6 months more while sets are produced ? Where all these angry fans were
before ? It was known that set number will be limited to 5000 copies.
BL AFOL program in 2019 was much better, but then... BL was bought by Lego. Very
bad guys.
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| | | | | | | Author: | wettfink | | Posted: | Jul 8, 2021 19:30 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
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| In Designer Program, d12mka writes:
| | Why people must wait now 6 months more while sets are produced ?
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They won't have to. The additional orders will ship in June 2022.
"All orders placed as of this time will be shipped in January 2022."
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| | | | | Author: | martintierney10 | | Posted: | Jul 8, 2021 18:31 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 89 times | | Topic: | Designer Program | |
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| What a load of rubbish. I was online and ready to order the castle set a couple
of minutes after it went live and it immediately went sold out. And you’re making
additional sets for people who managed to order more than one. That’s so lame
and really unfair to people.
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| | | | | Author: | jcarlon | | Posted: | Jul 8, 2021 19:48 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 94 times | | Topic: | Designer Program | |
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| Bricklink you have done a great job at addressing the complaints. I can't
believe some of the comments here now with people still not happy and whining.
Even with some comments stating if they can't get the castle then they won't
participate in future designer programs. Wow! That is really the ultimate revenge
against Bricklink. The sets can only be produced in limited numbers. This is
what gives them the appeal. If they were sold in unlimited numbers they would
be just like any other Lego set.
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| | | | | | | Author: | popsicle | | Posted: | Jul 8, 2021 19:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 90 times | | Topic: | Designer Program | |
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| In Designer Program, jcarlon writes:
| | Bricklink you have done a great job at addressing the complaints. I can't
believe some of the comments here now with people still not happy and whining.
Even with some comments stating if they can't get the castle then they won't
participate in future designer programs. Wow! That is really the ultimate revenge
against Bricklink. The sets can only be produced in limited numbers. This is
what gives them the appeal. If they were sold in unlimited numbers they would
be just like any other Lego set.
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+1
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| | | | | | | Author: | Eli_n_Me | | Posted: | Jul 8, 2021 21:56 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 73 times | | Topic: | Designer Program | |
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| In Designer Program, jcarlon writes:
| | Bricklink you have done a great job at addressing the complaints. I can't
believe some of the comments here now with people still not happy and whining.
Even with some comments stating if they can't get the castle then they won't
participate in future designer programs. Wow! That is really the ultimate revenge
against Bricklink. The sets can only be produced in limited numbers. This is
what gives them the appeal. If they were sold in unlimited numbers they would
be just like any other Lego set.
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Isn't there supposed to be a "like" or "upvote" button or something somewhere
on these things?
I guess something about LEGO just brings out the toddler in everyone. )
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| | | | | Author: | arminikonic | | Posted: | Jul 8, 2021 20:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 94 times | | Topic: | Designer Program | |
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| i think this all is a good idea, sucks for the people who cant get more castles,
but you have to understand, times were announced a long time ago, so was the
quantity. when a item is sold out in the rewards store, you dont go to tlg and
complain about it to make more, i missed out on the last VIP coin, and im not
getting it probably now. you have to understand that these sets are supposed
to be exclusive and rare, bricklink and tlg didn't have to give us any of
this..
One thing i would love to change tho if you guys are reading, make it a limit
of 2 for future releases (whenever they happen). some people want to keep or
gift one, and build one, so it only makes sense to do so. other than that, dont
listen to the people complaining about not having time and website crashing,
its their fault not yours (bricklink team)
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| | | | | | | Author: | gideon84 | | Posted: | Jul 9, 2021 01:00 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 102 times | | Topic: | Designer Program | |
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| In Designer Program, arminikonic writes:
| | i think this all is a good idea, sucks for the people who cant get more castles,
but you have to understand, times were announced a long time ago, so was the
quantity. when a item is sold out in the rewards store, you dont go to tlg and
complain about it to make more, i missed out on the last VIP coin, and im not
getting it probably now. you have to understand that these sets are supposed
to be exclusive and rare, bricklink and tlg didn't have to give us any of
this..
One thing i would love to change tho if you guys are reading, make it a limit
of 2 for future releases (whenever they happen). some people want to keep or
gift one, and build one, so it only makes sense to do so. other than that, dont
listen to the people complaining about not having time and website crashing,
its their fault not yours (bricklink team)
|
Nah. 2 isn't going to work.
For those that don't get their set, they're going to be complaining again.
"How come people get to buy two when I don't get to buy ONE!" Wa wa wa. Blah
blah blah... j/k. I completely understand the frustrations.
Still, the "solutions" offered still hasn't addressed the biggest issue in
round 1: plenty of people who didn't get their castle set! What are we going
to do about it?
The way I see it, there's but one solution: Open up the damn round and let
the public buy as many as they please until the end of each crowdfunding round
(1x max per household) whilst submitting their DNA samples to ensure no member
from the same family bought another one of the same set...
If there are concerns that the added production will cause more delay and impede
TLG's normal operations, then just make everyone aware that there is/could
be a 3-year production window so the Bricklink Designer Program sets can be produced
during the downtime at the various LEGO production facilities.
If people somehow still didn't get to buy the set they want in a 40-day window,
well, it sucks to be them. It's no one else's fault. No more complaints.
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| | | | | Author: | brickerking | | Posted: | Jul 8, 2021 20:37 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 92 times | | Topic: | Designer Program | |
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| In NEWS, Admin writes:
| | The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
|
Does this mean there was duplication in the orders? Or that buyers were able
to buy more than the 5-set limit? Or just that 5,000 more orders came in from
different buyers? Seems odd to have the number double.
If it turns out there are more cancellations than usual because of the ordering
glitch, can you potentially offer those extra castle in the forest sets to a
bricklink only advertising audience (not the wider LEGO Ideas community)?
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| | | | | Author: | Karmalink | | Posted: | Jul 8, 2021 21:16 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 89 times | | Topic: | Designer Program | |
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| | Maybe sent refunds to the people hoarding the sets so more people can order theirs. |
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| | | | | | | Author: | Laiden | | Posted: | Jul 17, 2021 12:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 44 times | | Topic: | Designer Program | |
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| In Designer Program, Karmalink writes:
| | Maybe sent refunds to the people hoarding the sets so more people can order theirs.
|
I agree. I would say that all the ppl complaining about exclusivity are resellers
or planing to sell their set later on. Idk man. This has shaken my faith in lego
pretty bad.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | SylvainLS | | Posted: | Jul 17, 2021 12:23 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 55 times | | Topic: | Designer Program | |
|
| In Designer Program, Laiden writes:
| | In Designer Program, Karmalink writes:
| | Maybe sent refunds to the people hoarding the sets so more people can order theirs.
|
I agree.
|
How would like that to happen to you if you had bought one for you & one for
a friend?
Would you be happy to let your friend have the sole copy you’ll finally get?
Or would you keep yours and loose your friend?
Also, once again, it’s illegal to cancel a sale to sell the item to someone else.
| | I would say that all the ppl complaining about exclusivity are resellers
or planing to sell their set later on. Idk man. This has shaken my faith in lego
pretty bad.
|
|
|
| | | | | |
| | | | | Author: | TheBrokeBrick | | Posted: | Jul 8, 2021 21:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 85 times | | Topic: | Designer Program | |
|
| Ah. So this is why I've likely received no email confirmation on my Castle.
Because I ordered "THE GLITCH".
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | |
| | | | | Author: | Yergin | | Posted: | Jul 9, 2021 03:13 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
|
| Should limit to 2 maximum and then cancel all orders in Round 1 that are above
that limit.
|
|
| | | | | |
| | | | | Author: | PurpleKangaroo | | Posted: | Jul 9, 2021 04:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 88 times | | Topic: | Designer Program | |
|
| I am extremely impressed and pleasantly surprised at the humility, transparency,
and efficiency that the Bricklink team has exhibited with this announcement regarding
the future of the Bricklink Designer Program. Overall, their decisions are thoughtful
and measured, and their decisions to increase set production while simultaneously
reducing order volume is sure to increase the number of satisfied LEGO AFOL fans.
|
|
| | | | | | | | | |
| | | | | | | Author: | brickerking | | Posted: | Jul 9, 2021 09:41 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 52 times | | Topic: | Designer Program | |
|
| In Feedback, BuildTechnic writes:
| | I am extremely impressed and pleasantly surprised at the humility, transparency,
and efficiency that the Bricklink team has exhibited with this announcement regarding
the future of the Bricklink Designer Program. Overall, their decisions are thoughtful
and measured, and their decisions to increase set production while simultaneously
reducing order volume is sure to increase the number of satisfied LEGO AFOL fans.
|
... said no one ever!
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Tracyd | | Posted: | Jul 9, 2021 09:55 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 53 times | | Topic: | Designer Program | |
|
| In Feedback, gogogovro writes:
| | In Feedback, BuildTechnic writes:
| | I am extremely impressed and pleasantly surprised at the humility, transparency,
and efficiency that the Bricklink team has exhibited with this announcement regarding
the future of the Bricklink Designer Program. Overall, their decisions are thoughtful
and measured, and their decisions to increase set production while simultaneously
reducing order volume is sure to increase the number of satisfied LEGO AFOL fans.
|
... said no one ever!
|
+1
|
|
| | | | | | | | | |
| | | | | | | Author: | Tracyd | | Posted: | Jul 9, 2021 09:50 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
|
| In Feedback, BuildTechnic writes:
| | I am extremely impressed and pleasantly surprised at the humility, transparency,
and efficiency that the Bricklink team has exhibited with this announcement regarding
the future of the Bricklink Designer Program. Overall, their decisions are thoughtful
and measured, and their decisions to increase set production while simultaneously
reducing order volume is sure to increase the number of satisfied LEGO AFOL fans.
|
They only increased production because they oversold the castle. Now they are
selling more of the sets people bought because they couldn't get what they
really wanted.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 9, 2021 11:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 47 times | | Topic: | Designer Program | |
|
| In Designer Program, Tracyd writes:
| | In Feedback, BuildTechnic writes:
| | I am extremely impressed and pleasantly surprised at the humility, transparency,
and efficiency that the Bricklink team has exhibited with this announcement regarding
the future of the Bricklink Designer Program. Overall, their decisions are thoughtful
and measured, and their decisions to increase set production while simultaneously
reducing order volume is sure to increase the number of satisfied LEGO AFOL fans.
|
They only increased production because they oversold the castle. Now they are
selling more of the sets people bought because they couldn't get what they
really wanted.
|
No, that's not the reason at all, not even close. Whatever systematic thing
happened cause 5k extra castle sets to sell. This meant that the Castle in the
Forest designer earned more profits because there set sold the extra amount.
In order to be fair to all the designers, they have opened the other four sets,
along with the next to rounds, to 10k total to allow all designers the same opportunity
for earnings.
This entitled BS that everyone is screaming about here is ridiculous. I didn't
get the set. You didn't get the set. They aren't going to sell any
more of the Castle in the Forest. Get over it and move on with your life. It
was known from the start to be a limited release. Is it really worth this more
hatred? If you don't want to participate in the designer program anymore,
great. That just gives one more person the chance to buy the other sets.
|
|
|
| | | | | |
| | | | | Author: | Tillaes | | Posted: | Jul 9, 2021 08:54 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 73 times | | Topic: | Designer Program | |
|
| Seriously, no access to the Castle in the Forest set, because of server issues
(which you admitted). But your solution is: "do not care".
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | |
| | | | | Author: | Bricks_All_Over | | Posted: | Jul 9, 2021 11:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
|
| TOTALLY agree with you for the limits set up ONE PER member but it WON'T
WORK...
nothing will prevent a USER/member to ask friends or family members and so on
to have a also a set sent to their friends and family address with another account.
I witnessed that with another brand of toy with limited release.
The only solution is more sets available PERIOD:
You want to create a unique exclusive set FIRST batch include a certificate with
a NUMBER SET no.1 out of 5000. Like the books with their HARDCOVER FIRST PRINTING
Second batch make a box color variation if demand is still high
Third wave if still to popular mass market with another feature.
AT the end you will get inside the box the same bricks/parts. Then if you want
to pay a premium for the initial release thats your personal call.
COMICS BOOKS/ ACTION FIGURES and so on work like that for decades. LEGO ?
For the Scalping question - WE are surrended by this way of life - it in the
Sports industry / toys from the shelves direct to Forums / House FLIPPING:
buying a cheap house to resell it quickly for more / Cryto currency ETC.
|
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|
| | | | | |
| | | | | Author: | AmazinCraz3 | | Posted: | Jul 9, 2021 11:29 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
|
| The lack of a Bionicle victory was another mistake, probably not entirely Lego's
fault, but without continuation of Bionicle of any kind, I feel no need to continue
any support for this company.
|
|
| | | | | | | | | |
| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 9, 2021 11:34 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
|
| In LEGO, AmazinCraz3 writes:
| | The lack of a Bionicle victory was another mistake, probably not entirely Lego's
fault, but without continuation of Bionicle of any kind, I feel no need to continue
any support for this company.
|
This was just a representation from the community that their current preferences
for this round were not toward the Bionicle set. I've never been much of
a Bionicle fan myself (wasn't my age range when it came along), but I though
this set was interesting. I think it was more that it didn't fit the AFOL
style and my have suffered from the other sets in the lineup.
|
|
| | | | | | | | | |
| | | | | | | Author: | tEoS | | Posted: | Jul 9, 2021 15:14 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 64 times | | Topic: | Designer Program | |
|
| How was it a mistake? People voted with their wallets and Bionicle didn't
even come close.
It wasn't even a true Bionicle set anyways.
In Designer Program, AmazinCraz3 writes:
| | The lack of a Bionicle victory was another mistake, probably not entirely Lego's
fault, but without continuation of Bionicle of any kind, I feel no need to continue
any support for this company.
|
|
|
| | | | | |
| | | | | Author: | aFanofMars | | Posted: | Jul 9, 2021 11:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
|
| Why even limit the number of orders? Wouldn’t it make more sense to just let
everyone preorder for a day or two, then round that number up to a production
run and keep the excess for the archives and for future contest winners?
Also, clearly the Castle in the Forest is by far the most popular and it really
is a shame that you won’t give people another change to acquire one.
|
|
| | | | | | | | | |
| | | | | | | Author: | arminikonic | | Posted: | Jul 9, 2021 21:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 78 times | | Topic: | Designer Program | |
|
| So people like you, who missed out, can complain, and ask for more sets that
are supposed to be limited and rare, thats why they wont open it up for more
sale. Go complain to tlg to start selling the Ghostbusters HQ again, and retired
sets, because people missed out on those
|
|
| | | | | |
| | | | | Author: | airblaster82 | | Posted: | Jul 9, 2021 15:08 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 97 times | | Topic: | Designer Program | |
|
| this does not explain why when I tried to order only around 3500 sets had been
sold, but the item was "sold out in your country" (germany)...
why did that happen? it's even more frustrating knowing now that 10.000 sets
have been sold...
|
|
| | | | | | | | | |
| | | | | | | Author: | SylvainLS | | Posted: | Jul 9, 2021 15:13 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
|
| In Buying, airblaster82 writes:
| | this does not explain why when I tried to order only around 3500 sets had been
sold, but the item was "sold out in your country" (germany)...
why did that happen? it's even more frustrating knowing now that 10.000 sets
have been sold...
|
I don’t think the gauge was very accurate or timely. And it may even have reported
3,500 when it already should have reported 7,000 or more (you know, “glitch”).
|
|
| | | | | | | | | |
| | | | | | | Author: | tEoS | | Posted: | Jul 9, 2021 15:16 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 73 times | | Topic: | Designer Program | |
|
| An unspecified # of sets were available by region, so my guess is that all of
those allocated to Europe had sold out.
In Buying, airblaster82 writes:
| | this does not explain why when I tried to order only around 3500 sets had been
sold, but the item was "sold out in your country" (germany)...
why did that happen? it's even more frustrating knowing now that 10.000 sets
have been sold...
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Jul 9, 2021 16:03 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| In Designer Program, tEoS writes:
| | An unspecified # of sets were available by region, so my guess is that all of
those allocated to Europe had sold out.
|
Seems most likely.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | wettfink | | Posted: | Jul 9, 2021 16:05 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 66 times | | Topic: | Designer Program | |
|
| In Designer Program, tEoS writes:
| | An unspecified # of sets were available by region, so my guess is that all of
those allocated to Europe had sold out.
|
Germany in this case. Regions are the 30 countries they ship to.
| | In Buying, airblaster82 writes:
| | this does not explain why when I tried to order only around 3500 sets had been
sold, but the item was "sold out in your country" (germany)...
why did that happen? it's even more frustrating knowing now that 10.000 sets
have been sold...
|
|
FAQ:
"We have also allocated stock for the various LEGO.com regions to ensure stock
availability everywhere. The stock allocation was done according to ADP purchases."
We don't know how many per country.
Take a look at the Kakapo. You'll see there are still sets left to purchase
in North Korea.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 9, 2021 16:20 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 74 times | | Topic: | Designer Program | |
|
| In Designer Program, wettfink writes:
| | […]
FAQ:
"We have also allocated stock for the various LEGO.com regions to ensure stock
availability everywhere. The stock allocation was done according to ADP purchases."
|
Well, I hope it wasn’t strictly according to ADP purchases: many didn’t participate
in ADP because of import taxes / shipping unknowns.
(Not even considering the under-representation of some countries on BL.)
| | We don't know how many per country.
Take a look at the Kakapo. You'll see there are still sets left to purchase
in North Korea.
|
You know about a good VPN there?
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 9, 2021 16:32 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 53 times | | Topic: | Designer Program | |
|
| In Designer Program, SylvainLS writes:
| | You know about a good VPN there?
|
Wouldn't work. They check adresses, residential only, no businesses. Some
rural Canadians got their orders cancelled because of PO boxes. Also there'll
be 5000 more Kakapos. But it is the only set where you can still see the regions
at work right now. Castle went so fast it seemed everywhere sold out at the same
time.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 9, 2021 16:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 46 times | | Topic: | Designer Program | |
|
| In Designer Program, SylvainLS writes:
| | You know about a good VPN there?
|
Didn't notice my mistake. I meant to write South Korea.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 9, 2021 16:29 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
|
| | | Take a look at the Kakapo. You'll see there are still sets left to purchase
in North Korea.
|
Is that meant to be a joke, or have you confused North and South Korea?
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 9, 2021 16:36 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
|
| In Designer Program, yorbrick writes:
| | Is that meant to be a joke, or have you confused North and South Korea?
|
I did. South Korea. Awkward.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 9, 2021 16:41 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
|
| In Designer Program, wettfink writes:
| | In Designer Program, yorbrick writes:
| | Is that meant to be a joke, or have you confused North and South Korea?
|
I did. South Korea. Awkward.
|
Ah, that explains why my joke didn’t catch
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 9, 2021 17:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 71 times | | Topic: | Designer Program | |
|
| In Designer Program, SylvainLS writes:
| | Ah, that explains why my joke didn’t catch
|
Yeah, and it was a good one, too. Wasted on someone who thinks south, writes
north and doesn't notice.
|
|
| | | | | |
| | | | | Author: | Rarah | | Posted: | Jul 9, 2021 16:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 89 times | | Topic: | Designer Program | |
|
| I agree with the increased 10000 production of each set but I do not agree with
1 set per customer because some tiny portion of people ordered 5 of each in the
first 10 minutes. I mean for bigger sets the limit of 1-2 is reasonable but a
small set could be at least 3 pieces. If I like a set I want to build one and
keep one for later or in case of a castle many of us here especially castle
fans buy 2 to make a bigger nicer build. So the limit could be 2 per customer.
I think dropping from 5 to 1 is a bit harsh. You also don´t limit your other
sets to 1 per customer except some very big limited sets and even in those cases
it´s more likely 2 or 3. Also one of the reason you as LEGO do so good is becasue
those sets are resold on aftermarket and you also intentionally keep the demand
higher than production especially with many event or country specific sets that
become 100x more expensive the same day they are given away or sold.
Everything else is OK.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Rarah | | Posted: | Jul 9, 2021 16:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
|
| I would also liek to point out that the castle set was the only one I was looking
for and in a few minutes after opening I was not able to get even 1 single piece
.... so this is a huge dissapointment for me after so long waiting time and especially
since for like 8+ years there is no castle set produced. IU do not count the
junior creator castle or the blacksmith... Non of those is a decent castle. I
must say I feel deeply sad
In Designer Program, Rarah writes:
| | I agree with the increased 10000 production of each set but I do not agree with
1 set per customer because some tiny portion of people ordered 5 of each in the
first 10 minutes. I mean for bigger sets the limit of 1-2 is reasonable but a
small set could be at least 3 pieces. If I like a set I want to build one and
keep one for later or in case of a castle many of us here especially castle
fans buy 2 to make a bigger nicer build. So the limit could be 2 per customer.
I think dropping from 5 to 1 is a bit harsh. You also don´t limit your other
sets to 1 per customer except some very big limited sets and even in those cases
it´s more likely 2 or 3. Also one of the reason you as LEGO do so good is becasue
those sets are resold on aftermarket and you also intentionally keep the demand
higher than production especially with many event or country specific sets that
become 100x more expensive the same day they are given away or sold.
Everything else is OK.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Jul 9, 2021 16:33 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
|
| In Designer Program, Rarah writes:
| | I agree with the increased 10000 production of each set but I do not agree with
1 set per customer because some tiny portion of people ordered 5 of each in the
first 10 minutes. I mean for bigger sets the limit of 1-2 is reasonable but a
small set could be at least 3 pieces. If I like a set I want to build one and
keep one for later or in case of a castle many of us here especially castle
fans buy 2 to make a bigger nicer build. So the limit could be 2 per customer.
I think dropping from 5 to 1 is a bit harsh. You also don´t limit your other
sets to 1 per customer except some very big limited sets and even in those cases
it´s more likely 2 or 3.
|
Isn't this the problem. Some people want limits to be 5, some 1, 2, 3 and
4. Some no limit. LeGO cannot please everyone.
If you want to make a castle bigger you can always buy more parts on a site like
.... bricklink.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | SylvainLS | | Posted: | Jul 9, 2021 16:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 62 times | | Topic: | Designer Program | |
|
| In Designer Program, yorbrick writes:
| | […]
If you want to make a castle bigger you can always buy more parts on a site like
.... bricklink.
|
Ah! So you confess at last: You’re in on the Cabal, to sell your parts!
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 9, 2021 17:07 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| In Designer Program, SylvainLS writes:
| | In Designer Program, yorbrick writes:
| | […]
If you want to make a castle bigger you can always buy more parts on a site like
.... bricklink.
|
Ah! So you confess at last: You’re in on the Cabal, to sell your parts!
|
Only to UK buyers though!
But yeah, I think BL should advertise the benefits of buying parts through bricklink
to all the new members of bricklink that have joined through this initiative.
|
|
| | | | | |
| | | | | Author: | Pharesmm | | Posted: | Jul 9, 2021 20:54 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 82 times | | Topic: | Designer Program | |
|
| So I would like to know what will be done about my Sherif’s safe order that lego
says was canceled because it was placed after sets had out. I ordered though
when Bricklink still showed about 1500 left and didn’t show as sold out until
hours later. The people who ordered the Castle still get theirs but sounds like
I’m being forced to try again…
|
|
| | | | | |
| | | | | Author: | Markjashford | | Posted: | Jul 10, 2021 05:04 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 81 times | | Topic: | Designer Program | |
|
| Bricklink. You have clearly listened to disappointed users and taken action.
However it is clear from the number of postings below that you have not yet
gone quite far enough. The Castle was by far the most popular yet so many are
left without the opportunity to own and build one without resorting to paying
the exorbitant prices that will be asked by resellers. Please please think again!
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | tons_of_bricks | | Posted: | Jul 10, 2021 07:40 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
|
| In Designer Program, Markjashford writes:
| | Bricklink. You have clearly listened to disappointed users and taken action.
However it is clear from the number of postings below that you have not yet
gone quite far enough. The Castle was by far the most popular yet so many are
left without the opportunity to own and build one without resorting to paying
the exorbitant prices that will be asked by resellers. Please please think again!
|
It doesn't matter what they do, people are always gonna complain. Even if
they make enough for everyone, there are going to be those that wanted a limited
special edition set that will now be upset.
|
|
| | | | | |
| | | | | Author: | Skyhunterd | | Posted: | Jul 10, 2021 06:37 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 108 times | | Topic: | Designer Program | |
|
| We hear that you want to buy Castle and we offer you peasants the opportunity
to buy anything but Castle. You can even go to your local store and buy Minions
and Trolls World Tour instead.
-Our marketing department
|
|
| | | | | | | | | |
| | | | | | | Author: | peregrinator | | Posted: | Jul 10, 2021 09:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 78 times | | Topic: | Designer Program | |
|
| In Designer Program, Skyhunterd writes:
| | We hear that you want to buy Castle and we offer you peasants the opportunity
to buy anything but Castle. You can even go to your local store and buy Minions
and Trolls World Tour instead.
-Our marketing department
|
https://www.lego.com/en-us/product/medieval-castle-31120
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Skyhunterd | | Posted: | Jul 10, 2021 12:00 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 60 times | | Topic: | Designer Program | |
|
| Do you see a horse anywhere in that, mate? Run along now, I ’m sure you like
Trolls (world tour).
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | popsicle | | Posted: | Jul 10, 2021 12:32 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
|
| In Designer Program, Skyhunterd writes:
| | Do you see a horse anywhere in that, mate? Run along now, I ’m sure you like
Trolls (world tour).
|
It’s a nice set, put one in: https://www.bricklink.com/catalogList.asp?pg=2&catString=147&catType=P&v=2
I believe the other member (peregrinator) was trying to be helpful with the link.
I mean, who could've known that a horse was imperative to your needs
-popsicle
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | molten.brick | | Posted: | Jul 10, 2021 12:52 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
|
| Unless that is your only means of incursion!
I've seen a similar post to the Castle, but Pirate themed, I'm sure there
is a similar recent release to that!
Nothing can compare to the original Castle/medieval releases in relation to this
post though
Designer Program, popsicle writes:
| | In Designer Program, Skyhunterd writes:
| | Do you see a horse anywhere in that, mate? Run along now, I ’m sure you like
Trolls (world tour).
|
It’s a nice set, put one in: https://www.bricklink.com/catalogList.asp?pg=2&catString=147&catType=P&v=2
I believe the other member (peregrinator) was trying to be helpful with the link.
I mean, who could've known that a horse was imperative to your needs
-popsicle
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Jul 10, 2021 15:38 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 65 times | | Topic: | Designer Program | |
|
| In Designer Program, molten.brick writes:
| | Unless that is your only means of incursion!
|
| | I've seen a similar post to the Castle, but Pirate themed, I'm sure there
is a similar recent release to that!
Nothing can compare to the original Castle/medieval releases in relation to this
post though
Designer Program, popsicle writes:
| | In Designer Program, Skyhunterd writes:
| | Do you see a horse anywhere in that, mate? Run along now, I ’m sure you like
Trolls (world tour).
|
It’s a nice set, put one in: https://www.bricklink.com/catalogList.asp?pg=2&catString=147&catType=P&v=2
I believe the other member (peregrinator) was trying to be helpful with the link.
I mean, who could've known that a horse was imperative to your needs
-popsicle
|
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | wettfink | | Posted: | Jul 10, 2021 13:10 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
|
| In Designer Program, Skyhunterd writes:
| | Do you see a horse anywhere in that, mate? Run along now, I ’m sure you like
Trolls (world tour).
|
This one's got a horse and similar theme, price, parts count. No trolls,
though.
https://www.bricklink.com/v2/catalog/catalogitem.page?I=21325-1
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | popsicle | | Posted: | Jul 10, 2021 13:22 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 64 times | | Topic: | Designer Program | |
|
| In Designer Program, wettfink writes:
That's a nice set those instructions belong to, very nice. Thanks, I hadn't
seen it before. Here's the set, though
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 10, 2021 13:45 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
|
| Thanks. Much better. And you are very welcome, too. It truly is a nice set, isn't
it?
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Jul 10, 2021 13:52 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
|
| In Designer Program, wettfink writes:
| | Thanks. Much better. And you are very welcome, too. It truly is a nice set, isn't
it?
|
Yes. In fact, beautiful is the adjective I'd use.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 10, 2021 14:14 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| In Designer Program, popsicle writes:
| | Yes. In fact, beautiful is the adjective I'd use.
|
Well, I don't know if I would go quite so far.
But seriously, thanks for teaching me about macros and S and I. I'll do better
next time. If I could edit the post, I would.
Also, I didn't reply to you.
My point was that there are two medieval sets on the market right now. The only
way we'll get more Castle is to buy them.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Jul 10, 2021 14:33 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 68 times | | Topic: | Designer Program | |
|
| In Designer Program, wettfink writes:
| | In Designer Program, popsicle writes:
| | Yes. In fact, beautiful is the adjective I'd use.
|
Well, I don't know if I would go quite so far.
|
Between the box and instruction art, color scheme of parts, design and general
theme, yes, I'd use the normally not-so-lightly-used term "beautiful" Just
an unfiltered impression though, from one that's never built, just admires.
| | But seriously, thanks for teaching me about macros and S and I. I'll do better
next time. If I could edit the post, I would.
|
Who knows, maybe someday we'll be given that ability many have been wanting...
| | Also, I didn't reply to you.
My point was that there are two medieval sets on the market right now. The only
way we'll get more Castle is to buy them.
|
A good point. Voting with your pocketbook still works
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 10, 2021 15:11 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
|
| In Designer Program, popsicle writes:
| | Between the box and instruction art, color scheme of parts, design and general
theme, yes, I'd use the normally not-so-lightly-used term "beautiful" Just
an unfiltered impression though, from one that's never built, just admires.
|
Actually I would, too. Before, I was still playing the thing I thought we were
playing.
This set unexpectedly moved right to the top of my list of favourites. I was
never a big fan of the original submission. That one was just a poor substitute
for the thing I really wanted a couple years back.
Merchant's House
https://ideas.lego.com/projects/8e77ca75-5189-409c-8a53-ce39200b96a7
| | A good point. Voting with your pocketbook still works
|
I think it's the only thing Lego understands. But if the only thing they
see is poor sales on the two medieval and the two Pirates sets out right now
and see all the complaints about not looking like the original submissions, why
would they want to make more? I don't have any sales figures, just to be
clear. I hope they are selling well.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Skyhunterd | | Posted: | Jul 10, 2021 15:52 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 62 times | | Topic: | Designer Program | |
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| Thanks for the Blacksmith reminder, mate. Already bought one and one for my dad
as a present. I bought two of the Ideas Baracudas and 4 3-in-1 pirate ships (and
a fifth for my best friend’s son). So, I’m doing my part.
That being said. I ’m on the fence about buying the Creator 3-in-1 castle because
it on the one hand is a castle on the other hand it’s pretty much food scraps
with brick built animals, a figure with a pirate torso, no horse all the while
Trolls and Minions have multiple sets. It’s obvious TLG wants Castle to be some
kind of expensive uncommon non-theme with sets and figures from a dropper bottle.
If you want figures, you need to go Marvel. Ordinary knights and horses are extinct
I guess or need to be bought in 130 euro boxes.
In Designer Program, wettfink writes:
| | In Designer Program, popsicle writes:
| | Between the box and instruction art, color scheme of parts, design and general
theme, yes, I'd use the normally not-so-lightly-used term "beautiful" Just
an unfiltered impression though, from one that's never built, just admires.
|
Actually I would, too. Before, I was still playing the thing I thought we were
playing.
This set unexpectedly moved right to the top of my list of favourites. I was
never a big fan of the original submission. That one was just a poor substitute
for the thing I really wanted a couple years back.
Merchant's House
https://ideas.lego.com/projects/8e77ca75-5189-409c-8a53-ce39200b96a7
| | A good point. Voting with your pocketbook still works
|
I think it's the only thing Lego understands. But if the only thing they
see is poor sales on the two medieval and the two Pirates sets out right now
and see all the complaints about not looking like the original submissions, why
would they want to make more? I don't have any sales figures, just to be
clear. I hope they are selling well.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 10, 2021 16:23 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
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| In Designer Program, Skyhunterd writes:
| | I ’m on the fence about buying the Creator 3-in-1 castle because
it on the one hand is a castle on the other hand it’s pretty much food scraps
with brick built animals, a figure with a pirate torso, no horse
|
I agree with you on that. Don't know what they were thinking with the pirate
torso. Should be more minifigs, too. More knights, some peasants, maybe some
kind of opponent. Brick built animals is the 3 in 1 shtick, gotta live with that.
I think several of them work best as a parts boxes to build a big castle yourself.
The main build, while perfectly fine on its own, looks kinda puny next to the
blacksmith.
I'm torn. I want to say: buy it! But I also want something much better. The
same goes for Pirates: Ideas yay, 3 in 1 lukewarm. But I still maintain that
it has to sell well for Lego to even consider giving us more. This Castle in
the Forest fiasco might help. I think they really were surprised by the demand,
as unfathomable as that might seem. We'll have to wait and see.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | Skyhunterd | | Posted: | Jul 10, 2021 16:50 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
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| I hear you!
It’s a pity to have to see the 3-in-1 castle as bits. The pirate ship had 3 pirates
and a skeleton as well as nice alts. The tavern is a very nice build and I haven’t
even built skull island. Sleepless Night has a nice Lions’ Castle on RB, I ’m
going through the instructions now. Just as you said, patience and hope. But
not much of either left for an official Castle line.
In Designer Program, wettfink writes:
| | In Designer Program, Skyhunterd writes:
| | I ’m on the fence about buying the Creator 3-in-1 castle because
it on the one hand is a castle on the other hand it’s pretty much food scraps
with brick built animals, a figure with a pirate torso, no horse
|
I agree with you on that. Don't know what they were thinking with the pirate
torso. Should be more minifigs, too. More knights, some peasants, maybe some
kind of opponent. Brick built animals is the 3 in 1 shtick, gotta live with that.
I think several of them work best as a parts boxes to build a big castle yourself.
The main build, while perfectly fine on its own, looks kinda puny next to the
blacksmith.
I'm torn. I want to say: buy it! But I also want something much better. The
same goes for Pirates: Ideas yay, 3 in 1 lukewarm. But I still maintain that
it has to sell well for Lego to even consider giving us more. This Castle in
the Forest fiasco might help. I think they really were surprised by the demand,
as unfathomable as that might seem. We'll have to wait and see.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | Skyhunterd | | Posted: | Jul 10, 2021 17:06 | | Subject: | (Cancelled) | | Viewed: | 37 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | tons_of_bricks | | Posted: | Jul 10, 2021 07:48 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 94 times | | Topic: | Designer Program | |
|
| I think it's kind of funny that all this complaining about the limit of 5,000
(now 10,000) is happening after the castle sold out. They told us months ahead
of time of this limit, and I only saw a few complaints about that; mostly towards
the purchase limit of 5 which is a legitimate complaint because of scalpers.
I barely saw anybody complain about the 5,000 limit. Beforehand would have been
the time to complain if you wanted something done.
But now AFTER the castle sold out in 40 minutes, everyone is in uproar complaining
and whining about the limit. Where were you all when it was first announced?
You know what I think the problem is: everyone really was fine with the tiny
limit at first, because they new if they got a copy it would be super valuable;
and it would be really cool to be able to get a set that only 5,000 had been
made. The problem was everyone expected to be able to be one of the first and
get a copy of the castle. But since tons of people couldn't, now they're
suddenly upset at the limit, even though it has now been doubled.
It's a tad bit hypocritical. (and no, I did not get one of the castle sets).
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| | | | | | | Author: | TakkataEB | | Posted: | Jul 11, 2021 11:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 52 times | | Topic: | Designer Program | |
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| In Designer Program, firestar246 writes:
| | I think it's kind of funny that all this complaining about the limit of 5,000
(now 10,000) is happening after the castle sold out. They told us months ahead
of time of this limit, and I only saw a few complaints about that; mostly towards
the purchase limit of 5 which is a legitimate complaint because of scalpers.
I barely saw anybody complain about the 5,000 limit. Beforehand would have been
the time to complain if you wanted something done.
But now AFTER the castle sold out in 40 minutes, everyone is in uproar complaining
and whining about the limit. Where were you all when it was first announced?
You know what I think the problem is: everyone really was fine with the tiny
limit at first, because they new if they got a copy it would be super valuable;
and it would be really cool to be able to get a set that only 5,000 had been
made. The problem was everyone expected to be able to be one of the first and
get a copy of the castle. But since tons of people couldn't, now they're
suddenly upset at the limit, even though it has now been doubled.
It's a tad bit hypocritical. (and no, I did not get one of the castle sets).
|
I think it's more that everyone underestimated the demand. 5,000 seems like
a lot to me. But I don't have any access to any stats that would help me
gauge interest, other than 10k votes on LEGO ideas.
Speaking for myself, I don't ever think there should be an exclusive LEGO
set. It seems like the very antithesis of what LEGO would want to be about.
I do think allowing someone to buy 5 sets is silly, especially for a limited
run. Unless it's a production issue, why not try to sell as many as possible?
I was hoping to get a wonderfully built set because the stuff I build on my own
is just terrible. I'm disappointed.
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| | | | | Author: | RRO1977 | | Posted: | Jul 10, 2021 13:12 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 60 times | | Topic: | Designer Program | |
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| Thank you BL for this feedback and I understand the points and approach. I don't
agree with the Limit of 1 item! I am a collector and ordered 2 of each set; one
for building and one for the collection. Ordering only one is really not a good
thing
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| | | | | Author: | ricerrican | | Posted: | Jul 10, 2021 16:05 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 71 times | | Topic: | Designer Program | |
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| Super disappointed
Tried shortly after it opened (30-40 min) to buy the castle, not an option. Increasing
the number of produced sets to fill glitch orders does nothing for us genuine
collectors who wanted to own this. I ordered/supported all of the other sets
because I believe this program has incredible potential. Having to wait a year
is bad enough, now we have to deal with the scalpers charging us 4x the price....
Not cool. Limit should be 2 max; 1 to keep 1 to build...
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| | | | | | | Author: | wettfink | | Posted: | Jul 10, 2021 16:31 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 60 times | | Topic: | Designer Program | |
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| In Designer Program, ricerrican writes:
| | Having to wait a year is bad enough
|
You won't have to, if you got your orders in already.
"Since we are doubling the production run, the additional 5,000 sets for
Round 1 will be shipped in June 2022, as opposed to January 2022."
That includes all the Castles as well.
BrickLink on Facebook
"All orders placed as of this time will be shipped in January 2022."
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| | | | | Author: | molten.brick | | Posted: | Jul 10, 2021 16:55 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 77 times | | Topic: | Designer Program | |
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| Two sets per customer* - one to build, and one to invest in.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | Author: | StephenB76 | | Posted: | Jul 10, 2021 17:22 | | Subject: | Re: BrickLink Designer Program Round 1 - on Ebay | | Viewed: | 117 times | | Topic: | Designer Program | |
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| Dear All,
There is a potential way to free up some castle in the forests, as I have just
gone through eBay's selling policy and it states for Pre-Sale items (like
these)
Presale listings must guarantee that the item will be posted within 30 days of
purchase
therefore anyone currently listing them will be breaching that as they won't
be getting them for at least 150 days. so I will be contacting and reporting
any seller I see that is Selling them with the hope of getting them banned which
will mean they will find it harder to sell.
Hopefully if others do the same we can make it harder for those who are making
it less enjoyable for the true Lego Fans
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| | | | | | | Author: | yorbrick | | Posted: | Jul 11, 2021 04:24 | | Subject: | Re: BrickLink Designer Program Round 1 - on Ebay | | Viewed: | 69 times | | Topic: | Designer Program | |
|
| In Designer Program, StephenB76 writes:
| | Dear All,
There is a potential way to free up some castle in the forests, as I have just
gone through eBay's selling policy and it states for Pre-Sale items (like
these)
Presale listings must guarantee that the item will be posted within 30 days of
purchase
therefore anyone currently listing them will be breaching that as they won't
be getting them for at least 150 days. so I will be contacting and reporting
any seller I see that is Selling them with the hope of getting them banned which
will mean they will find it harder to sell.
Hopefully if others do the same we can make it harder for those who are making
it less enjoyable for the true Lego Fans
|
The seller won't be banned. The item will just be removed.
Even if they did get banned, they can just start a new seller account, or sell
it on amazon, BL or BO. It won't free up sets.
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| | | | | Author: | DoggoDoge | | Posted: | Jul 11, 2021 01:22 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 76 times | | Topic: | Designer Program | |
|
| This entire pre-order system is a complete dumpster fire. You make only a 5k
cap for the fan favorite set of the round, "Castle in the Forest" I'm not
that interested in this set, but being in the Pokemon tcg collecting hobby in
2020. You learn anything that is super popular will be sold out in minutes and
then scalped to oblivion. And the fact there's even a set cap is stupid.
On the original Lego Ideas site, all these sets reached 10k supporters, and picked
up many new fans. And the amount of sets you produced is only half of the 10k
original supporters. It's very simple on what should have been done. All
the sets should have been available for pre-order on the start date, with only
1 per person, with no cap and the hard order deadline been on August 12, the
planned last day of order. Then after, the sets will be produced and delivered.
Delivering times may be long, but I think people would rather wait a few months
than not get one at all.
Sincerely, DoggoDoge
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| | | | | Author: | cucflek_ | | Posted: | Jul 11, 2021 04:09 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 55 times | | Topic: | Designer Program | |
|
| Absolutly not fair with the castle build. It was aviable but not in my country
! So how can glitch make 10 000 orders? And why you want to deliver all 10 000
? You should delivered max 3 pcs per order. so we can have 2nd round like others
builds!
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| | | | | | | Author: | SylvainLS | | Posted: | Jul 11, 2021 07:52 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
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| In Designer Program, cucflek_ writes:
| | […] And why you want to deliver all 10 000?
|
Because the preorders were made according to the rules and legally binding.
| | You should delivered max 3 pcs per order. so we can have 2nd round like others
builds!
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It would be illegal to cancel lawful orders to put the product back on the market.
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| | | | | | | Author: | tons_of_bricks | | Posted: | Jul 11, 2021 08:03 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 55 times | | Topic: | Designer Program | |
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| In Designer Program, cucflek_ writes:
| | Absolutly not fair with the castle build. It was aviable but not in my country
! So how can glitch make 10 000 orders? And why you want to deliver all 10 000
? You should delivered max 3 pcs per order. so we can have 2nd round like others
builds!
|
Why is it not fair? Stop being so selfish. If you were one of the ones that got
the castle you would think it very unfair if your order got cancelled because
of a glitch so someone else could get it.
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| | | | | Author: | legoception | | Posted: | Jul 11, 2021 04:20 | | Subject: | (Cancelled) | | Viewed: | 47 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | legoception | | Posted: | Jul 11, 2021 04:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 74 times | | Topic: | Designer Program | |
|
| increase the number of castle sets to 15000! 5000 extra in August, of which each
buyer can only buy 1. many people would be grateful to you! the bug in the program
is not our fault, so 5000 extra copies of all sets seems fairest to me.
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| | | | | | | Author: | Elkenwood | | Posted: | Jul 11, 2021 04:44 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
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| In Designer Program, legoception writes:
| | increase the number of castle sets to 15000! 5000 extra in August, of which each
buyer can only buy 1. many people would be grateful to you! the bug in the program
is not our fault, so 5000 extra copies of all sets seems fairest to me.
|
Given how it performed on the launch date, an additional 5,000 sets would only
add another 20-30 minutes of availability.
Lego obviously has production limitations for this project and has overextended
themselves to double it's initial production to help meet demands. Everything
else sold out in a few hours as well, should that all be offered additional sets?
What about future rounds that have very popular sets?
These were never meant to be full production run sets and the ship date has already
moved from ~6 months time to 1 year. That's a long time to wait for a Lego
set order. Boosting production up to 15k would push wait times to 18 months.
I think Lego should use this as a market indicator for future runs of the Designer
Program as well as full production run sets, but it has obviously tapped itself
already. This run performed very differently than last times and understandably
caught them off-guard.
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| | | | | | | | | Author: | legoception | | Posted: | Jul 11, 2021 07:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
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| Dear Elkenwood,
thanks for your comment. I think it's a good thing that Bricklink will provide
5000 extra sets with the designer program at the beginning of August. but because
there was a glitch in the castle in the woods set, no extra sets are made...
the weird thing is that exactly 5000 extra sets could be ordered. that only one
set per customer can be ordered from now on is also a good thing, maybe those
5000 extra castle in the wood sets would also be sold out within 30 minutes,
but then there would be 5000 happy Bricklink customers extra, only the scalpers
would be unhappy. Kind regards
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| | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Jul 11, 2021 08:06 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 70 times | | Topic: | Designer Program | |
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| In Designer Program, legoception writes:
| | the weird thing is that exactly 5000 extra sets could be ordered.
|
That's incorrect. The site showed that 5,000 could be ordered, and everyone
thought that, but in reality due to the glitch 10,000 could and did get ordered.
So if 10,000 were available for purchase from the start, it would have sold out
just as quickly and everyone would still be as whiny as they are now.
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| | | | | | | | | | | Author: | Elkenwood | | Posted: | Jul 11, 2021 15:45 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| In Designer Program, legoception writes:
| | Dear Elkenwood,
thanks for your comment. I think it's a good thing that Bricklink will provide
5000 extra sets with the designer program at the beginning of August. but because
there was a glitch in the castle in the woods set, no extra sets are made...
the weird thing is that exactly 5000 extra sets could be ordered. that only one
set per customer can be ordered from now on is also a good thing, maybe those
5000 extra castle in the wood sets would also be sold out within 30 minutes,
but then there would be 5000 happy Bricklink customers extra, only the scalpers
would be unhappy. Kind regards
|
I get that sentiment as well. Really the castle in the forest should have been
a full production run set on lego.com.
We have not had a good castle parts pack around that golden 10c/piece ratio in
a very long time. The creator castle is actually quite mediocre in terms of overall
piece selection. Hopefully Lego realizes the demand is there for the classic
lines.
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| | | | | Author: | NegroCaballo | | Posted: | Jul 11, 2021 04:26 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 79 times | | Topic: | Designer Program | |
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| | | Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
|
This is pathetic coming from Bricklink, whose merchants sell all over the world,
and I'm sorry but I don't believe it's an honest answer.
It's also a pathetic answer in the age of Amazon, Aliexpress and oh so many
others, who have no problem shipping all across the globe.
Decades ago, LEGO decided to sell directly to merchants in selected countries
only.
For the rest of us, it still means inflated prices due to exclusive middlemen
importers who charge whatever cut they please. The results are prices that are
100% to 200% higher in my country as well as many many other places. --That,
by the way, lead many to buy fake Chinese LEGO. Don't you care, LEGO?
The absurdity is that BrickLink is a part of the solution for many of us, as
we can find good prices here and only have to worry about shipping.
And now that BrickLink was bought by LEGO--surprise surprise--your wonderful
Designer Program no longer sells all over the world.
Before that, I was very happy to endorse two projects in the original Designer
Program!
It is against the very essence of what BrickLink is to exclude anyone let
alone the vast majority of countries in the world.
I'm deeply disappointed and hurt with BrickLink/LEGO, as you do not even
bother to commit to a change in the future.
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| | | | | | | Author: | wettfink | | Posted: | Jul 11, 2021 07:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 60 times | | Topic: | Designer Program | |
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| In Designer Program, NegroCaballo writes:
| | | | Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
|
This is pathetic coming from Bricklink, whose merchants sell all over the world,
and I'm sorry but I don't believe it's an honest answer.
|
But it looks to be an honest answer. Compare this list to the 30 countries they
ship to. Mexico is the only odd one out. https://www.lego.com/en-us/service/help/shopping/deliveries/how-to-change-the-region-youre-shipping-to-on-the-lego-shop-408100000008336
In the last program in 2019 Bricklink shipped sets to 60+ (of some 190) countries.
There were many problems with shipping, toll and FedEx surcharges. I read a lot
of comments, it was a mess. No wonder why they'd use the existing Lego.com
infrastructure this time. Why only 30 countries? It has to do with local regulations
and taxes.
And yes, Lego should be much better at the whole online store game.
|
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Jul 11, 2021 12:44 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 52 times | | Topic: | Designer Program | |
|
| In Designer Program, wettfink writes:
| | In Designer Program, NegroCaballo writes:
| | | | Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
|
This is pathetic coming from Bricklink, whose merchants sell all over the world,
and I'm sorry but I don't believe it's an honest answer.
|
But it looks to be an honest answer. Compare this list to the 30 countries they
ship to. Mexico is the only odd one out. https://www.lego.com/en-us/service/help/shopping/deliveries/how-to-change-the-region-youre-shipping-to-on-the-lego-shop-408100000008336
In the last program in 2019 Bricklink shipped sets to 60+ (of some 190) countries.
There were many problems with shipping, toll and FedEx surcharges. I read a lot
of comments, it was a mess. No wonder why they'd use the existing Lego.com
infrastructure this time. Why only 30 countries? It has to do with local regulations
and taxes.
And yes, Lego should be much better at the whole online store game.
|
Not only all that, but even if they did ship worldwide they'd probably find
that 95% of business came from just 20-30 countries and the extra costs necessary
to ship to all other countries are not worth it, especially when third party
retailers are dealing with importing and distribution (of regular retail sets).
Those buyers in raw "wrong" countries could always buddy up with someone in a
ship to country, although now they are going to limit to one only that is less
likely.
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| | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | wettfink | | Posted: | Jul 13, 2021 15:09 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 71 times | | Topic: | Designer Program | |
|
| | | This was an unfortunate oversight. LEGO.com does ship to Mexico and this has
since been corrected.
|
Mexico was and is listed in the BDP FAQ (maybe at one point it wasn't, I
don't have all the versions) and it can be selected from the drop down menu
on the project pages. Mexico is however absent on the Lego help page I linked
to. That was the only thing that trew me off a little bit. Thanks for the confirmation.
|
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| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | relhak | | Posted: | Jul 14, 2021 06:05 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 40 times | | Topic: | Designer Program | |
|
| Someone was probably like "We make sets in Mexico, so we ship *from* Mexico *to*
the rest of North America."
In Designer Program, Admin_Russell writes:
| | This was an unfortunate oversight. LEGO.com does ship to Mexico and this has
since been corrected.
|
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| | | | | |
| | | | | Author: | Teup | | Posted: | Jul 11, 2021 05:26 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 89 times | | Topic: | Designer Program | |
|
| I have no interest whatsoever in this Designer Program so I ignored everything
about it, so forgive the absolute n00b question guys, but what actually is the
difference between the Designer Program and Lego Ideas? Looks like it basically
does the same thing?
I don't see why an overburdened understaffed website for trading loose parts
that has plenty of issues to solve should do something so unrelated, especially
if that something already is being done through LEGO Ideas with a better infrastructure.
I see a lot of complaints, so why not just release these sets through LEGO Ideas?
Wouldn't that make everybody involved happier? It all sounds a bit like going
to a gas station to do grocery shopping or something like that, but maybe
I'm missing something about what this project is really about? They aren't
sourcing the parts from Bricklink sellers as far as I know...
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| | | | | | | Author: | wettfink | | Posted: | Jul 11, 2021 07:32 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 65 times | | Topic: | Designer Program | |
|
| In General, Teup writes:
| | I have no interest whatsoever in this Designer Program so I ignored everything
about it, so forgive the absolute n00b question guys, but what actually is the
difference between the Designer Program and Lego Ideas? Looks like it basically
does the same thing?
|
The Lego Ideas team choose a winner after a long and complicated process. Afterwards
they redesign the whole set to comply with Lego's rigorous standards (that
is the line, right?) and bring it to market. In the Bricklink Designer Program
31 (now 26) rejected Lego Ideas submissions (that got 10.000 votes, but were
not approved) got a chance to become real sets. The models had to be built with
available parts, so the fan designers had some work to do. Then there was a test
building phase, crowdfunding and now we're here. Without this program these
sets would never have existed.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Teup | | Posted: | Jul 11, 2021 07:38 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 60 times | | Topic: | Designer Program | |
|
| In General, wettfink writes:
| | In General, Teup writes:
| | I have no interest whatsoever in this Designer Program so I ignored everything
about it, so forgive the absolute n00b question guys, but what actually is the
difference between the Designer Program and Lego Ideas? Looks like it basically
does the same thing?
|
The Lego Ideas team choose a winner after a long and complicated process. Afterwards
they redesign the whole set to comply with Lego's rigorous standards (that
is the line, right?) and bring it to market. In the Bricklink Designer Program
31 (now 26) rejected Lego Ideas submissions (that got 10.000 votes, but were
not approved) got a chance to become real sets. The models had to be built with
available parts, so the fan designers had some work to do. Then there was a test
building phase, crowdfunding and now we're here. Without this program these
sets would never have existed.
|
Aha, thanks, so I guess the difference is with Lego Ideas they come up pretty
much just with the idea (since Lego will go and redesign the whole thing) and
with the designer program they really come up with the exact model. Still don't
completely see why Bricklink should be tasked with it rather than Lego.com, but
at least that difference makes sense.
|
|
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| | | | | | | | | | | Author: | wettfink | | Posted: | Jul 11, 2021 07:49 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 62 times | | Topic: | Designer Program | |
|
| In General, Teup writes:
| | Still don't completely see why Bricklink should be tasked with it rather than Lego.com, but
at least that difference makes sense.
|
It's just something they do. Bricklink did it in 2019 when they weren't
even part of Lego. Lego probably wanted to do it again to get closer with the
AFOL community. You know, do something nice.
|
|
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 11, 2021 07:58 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 68 times | | Topic: | Designer Program | |
|
| In General, Teup writes:
| | […]
Still don't
completely see why Bricklink should be tasked with it rather than Lego.com, but
at least that difference makes sense.
|
It’s because of the ADP (the 2018 version). It was for any design, not Ideas
(and it was a test-run of collaboration between BL and TLG and ended with TLG
buying BL).
This BDP (the 2021 version) is some kind of test-run too, now that BL is in TLG.
But they wanted to go faster on the first stage, the choice of designs, and they
already had many designs that were supported by the target buyers, so they made
it an “Invitation” version: there was no months-long submission stage and pre-voting
like for ADP.
They don’t yet know (or at least not told us) if the next one (if there’s one
and TLG doesn’t scrap the all thing because grown-ups acting like toddlers deserve
to be treated as such) will also be by invitation or by submission, or both,
or neither….
(Another question is whether the next one will stay BDP or become CDP, then DDP,
EDP….)
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Teup | | Posted: | Jul 11, 2021 10:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 77 times | | Topic: | Designer Program | |
|
| In General, SylvainLS writes:
| | In General, Teup writes:
| | […]
Still don't
completely see why Bricklink should be tasked with it rather than Lego.com, but
at least that difference makes sense.
|
It’s because of the ADP (the 2018 version). It was for any design, not Ideas
(and it was a test-run of collaboration between BL and TLG and ended with TLG
buying BL).
This BDP (the 2021 version) is some kind of test-run too, now that BL is in TLG.
But they wanted to go faster on the first stage, the choice of designs, and they
already had many designs that were supported by the target buyers, so they made
it an “Invitation” version: there was no months-long submission stage and pre-voting
like for ADP.
They don’t yet know (or at least not told us) if the next one (if there’s one
and TLG doesn’t scrap the all thing because grown-ups acting like toddlers deserve
to be treated as such) will also be by invitation or by submission, or both,
or neither….
(Another question is whether the next one will stay BDP or become CDP, then DDP,
EDP….)
|
Yeah, I know about the previous run, but yes since now it's part of TLG,
putting this in Bricklink seems like not the most efficient way to do it, given
that there are resources and expertise over at Lego.com. And as far as I can
see there isn't really a Bricklink-specific ingredient to it. For example
if the parts were sourced from Bricklink's sellers it would make a whole
lot more sense to me...
I know that Bricklink had previously said that the ADP was necessary to be able
to make ends meet financially... but if that is still an issue, implementing
payment methods would have been a much simpler less labor-intensive way to generate
significantly more revenue, plus TLG could help out because they want a healthy
Bricklink.
Not saying Bricklink has to stick to it's core business 100% of the time
(although, as long as there are unresolved problems... it would not be a bad
idea) but just wondering if the right resources are employed for the right things,
TLG-wide.
Well, I don't know how it works behind the scenes - just hope Bricklink is
getting plenty of helping hands from TLG to handle all of this as it's a
pretty ambitious project.
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| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 11, 2021 12:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
|
| In General, Teup writes:
| | […]
Yeah, I know about the previous run, but yes since now it's part of TLG,
putting this in Bricklink seems like not the most efficient way to do it, given
that there are resources and expertise over at Lego.com.
|
Well, apparently, not that much expertise: it’s not Ideas, and it’s not the previous
ADP either, and they got burnt.
| | And as far as I can
see there isn't really a Bricklink-specific ingredient to it. For example
if the parts were sourced from Bricklink's sellers it would make a whole
lot more sense to me... […]
|
BL is where AFOLs are, and they want it to be more than just a marketplace and
a catalogue (proofs with Studio on BL’s side and the failed LDD-make-your-own-set
on TLG’s).
|
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| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 11, 2021 12:54 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
|
| It wouldn't surprise me if the ADP was the reason that LEGO bought BL. They
had a ready made scheme that lego could use to do a bit more for the AFOL community
but clearly it needed to be more efficient than the manual packing used first
time around. The video of the packing shows what a heroic (but inefficient in
the time of machines) task that was. LEGO could bring it all in house, but it
would look a bit strange having a "failed IDEAS" series when they have previously
rejected them. This way they are somewhat different to the IDEAS series, and
less work for LEGO designers and staff, but they still get them out to the AFOL
community, at least the ones with fast fingers!
|
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 11, 2021 13:24 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
|
| In General, yorbrick writes:
| | less work for LEGO designers and staff, but they still get them out to the AFOL community
|
No work for the Lego designers. It's a nice way to give the community the
sets they want without having to adhere to the Lego rule set. These are not official
Lego sets, but they come with real Lego pieces, which heightens their appeal.
It is a very good idea and the demand confirms it.
|
|
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| | | | | Author: | foxkitty | | Posted: | Jul 11, 2021 12:48 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 79 times | | Topic: | Designer Program | |
|
| I am disappointed by the one set limit. I like to buy a set for myself but often
buy a second as a gift. Also, I use a family member's LEGO ID on the rare
occasion that I buy from LEGO.com - will this mean that we can't both buy
a set even though we have separate Bricklink IDs?
|
|
| | | | | | | | | |
| | | | | | | Author: | wettfink | | Posted: | Jul 11, 2021 13:02 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 65 times | | Topic: | Designer Program | |
|
| In Designer Program, foxkitty writes:
| | I use a family member's LEGO ID on the rare occasion that I buy from LEGO.com - will this mean that we can't both buy a set even though we have separate Bricklink IDs?
|
You need both (Bricklick and lego.com) accounts to order. Just create a lego.com
account, if both of you want to buy sets when Round 1 reopens.
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | wettfink | | Posted: | Jul 11, 2021 13:48 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 73 times | | Topic: | Designer Program | |
|
| Forgot to mention: Lego seem to check addresses. Residential only, no businesses.
Apparently, PO boxes can lead to cancellation as well. If you share an address
with this family member, it's best to check with Lego support. Just to be
safe. These sets will probably sell out fast again.
(Oh, and Bricklink.)
|
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| | | | | | | | | | | Author: | qwertyboy | | Posted: | Jul 11, 2021 15:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 74 times | | Topic: | Designer Program | |
|
| In Designer Program, wettfink writes:
| | Forgot to mention: Lego seem to check addresses. Residential only, no businesses.
Apparently, PO boxes can lead to cancellation as well.
|
A while back TLG initially refused our PO box address. I called customer support,
and explained that we have a PO box partly to eliminate porch pirating. I asked
if they really wanted their orders stolen from our doorstep. The lady then suggested
I changed our shipping address from "PO Box xxx" to "Attn: PO Box xxx" as this
would fool the system's check for it. That worked OK.
Niek.
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| | | | | Author: | Laiden | | Posted: | Jul 11, 2021 20:26 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 107 times | | Topic: | Designer Program | |
|
| Yep. The castle is already on ebay. Extremely disappointed in Lego on this one.
Everyone wants the castle. Open the castle to another 5000 orders. I don't
care if i have to wait till 2023. Come on Lego throw us a bone here.
|
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| | | | | | | Author: | Elkenwood | | Posted: | Jul 12, 2021 17:00 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
|
| In Designer Program, Laiden writes:
| | Yep. The castle is already on ebay. Extremely disappointed in Lego on this one.
Everyone wants the castle. Open the castle to another 5000 orders. I don't
care if i have to wait till 2023. Come on Lego throw us a bone here.
|
You're not allowed to sell "preorders" on ebay, or anything you don't
tangibly own. Paypal's dispute time is 180 days, and Ebay's money back
guarantee is 30 day.
Estimated arrival on sets is a year from now. I reckon a lot of those listings
are just scams to tie up someone's money for a year with no recourse afterwards.
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| | | | | Author: | _fe_ | | Posted: | Jul 12, 2021 16:36 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
|
| Why has to be there any exclusivity for these sets?
Wouldn't the designers and manufactures be interested in selling as much
as possible? Or is this form of artificial shortage just a way to drive the prices
up?
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|
| | | | | |
| | | | | Author: | Runescope | | Posted: | Jul 12, 2021 16:46 | | Subject: | Re-Selling? | | Viewed: | 90 times | | Topic: | Designer Program | |
|
| I have what may be a silly question (I don't always think normally, so bear
with me please):
When you were talking about the limits of five per customer and how you're
going to limit it to one per customer now, you said :
| | Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices.
|
I'm curious how people are re-selling them when they haven't even been
shipped yet? Have others had theirs ship? Because mine haven't.
Am I missing something?
|
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| | | | | | | | | |
| | | | | | | Author: | SylvainLS | | Posted: | Jul 12, 2021 17:04 | | Subject: | Re: Re-Selling? | | Viewed: | 94 times | | Topic: | Designer Program | |
|
| In Feedback, Runescope writes:
| | I have what may be a silly question (I don't always think normally, so bear
with me please):
When you were talking about the limits of five per customer and how you're
going to limit it to one per customer now, you said :
| | Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices.
|
I'm curious how people are re-selling them when they haven't even been
shipped yet? Have others had theirs ship? Because mine haven't.
|
First, nothing will ship before January. The sets are not produced yet, they
barely made it to be okayed for this round (one didn’t and was postponed to a
future round).
Some people are putting for sale items they don’t have. Sometimes, they call
it “pre-order,” sometimes they don’t even bother.
Of course, most of the marketplaces have terms that forbid or regulate that.
E.g. it’s totally forbidden on BL, eBay has a 30 days limit to ship or something
like that.
Some may not even have a valid pre-order from LEGO. A rank up (or is it down?)
on the scammers scale….
In this instance, it’s rather easy to spot them, that’s what BL/TLG is saying…
but that’s a whack-a-mole game with many moles.
If people would stop buying from such sellers….
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| | | | | Author: | uzifr | | Posted: | Jul 12, 2021 17:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 75 times | | Topic: | Designer Program | |
|
| I don’t understand. People want this so bad. You can make some legit money and
make people happy ?
Why don’t you ? Instead produce Ideas set nobody wants …
I tried on first day and didn’t succeed.
Is there a logic behind not selling what people want ? Crowdfunding is when you
ask for how many people want and then adapt the logistics to it … not creating
false scarcity and help scalpers sell it 8 time it’s cost on eBay …
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Jul 12, 2021 17:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 70 times | | Topic: | Designer Program | |
|
| In Feedback, uzifr writes:
| | I don’t understand. People want this so bad. You can make some legit money and
make people happy ?
Why don’t you ? Instead produce Ideas set nobody wants …
|
Which sets do you think they are producing that nobody wants?
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Tracyd | | Posted: | Jul 12, 2021 17:49 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 60 times | | Topic: | Designer Program | |
|
| In Feedback, yorbrick writes:
| | In Feedback, uzifr writes:
| | I don’t understand. People want this so bad. You can make some legit money and
make people happy ?
Why don’t you ? Instead produce Ideas set nobody wants …
|
Which sets do you think they are producing that nobody wants?
|
Starts with a "V".
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 14, 2021 16:06 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 44 times | | Topic: | Designer Program | |
|
| In Designer Program, yorbrick writes:
| | In Feedback, uzifr writes:
| | I don’t understand. People want this so bad. You can make some legit money and
make people happy ?
Why don’t you ? Instead produce Ideas set nobody wants …
|
Which sets do you think they are producing that nobody wants?
|
Dots....That's why it was the main star for the entire Lego Con
|
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| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 14, 2021 16:31 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 43 times | | Topic: | Designer Program | |
|
| In Designer Program, psusaxman2000 writes:
| | In Designer Program, yorbrick writes:
| | In Feedback, uzifr writes:
| | I don’t understand. People want this so bad. You can make some legit money and
make people happy ?
Why don’t you ? Instead produce Ideas set nobody wants …
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Which sets do you think they are producing that nobody wants?
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Dots....That's why it was the main star for the entire Lego Con
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Really? I thought that they are quite popular with younger girls. My daughter
has quite a few of them.
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 14, 2021 16:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 39 times | | Topic: | Designer Program | |
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| In Designer Program, yorbrick writes:
| | In Designer Program, psusaxman2000 writes:
| | Dots....That's why it was the main star for the entire Lego Con
|
Really? I thought that they are quite popular with younger girls. My daughter
has quite a few of them.
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I could not say how popular they are overall but my younger daughter (13) likes
them quite a bit (whenever I get extras that are compatible, I give them to her)
and my older daughter (22!) was quite envious of younger daughter's Christmas
present of Dots last year.
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| | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 14, 2021 16:45 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 41 times | | Topic: | Designer Program | |
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| | | | | Dots....That's why it was the main star for the entire Lego Con
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Really? I thought that they are quite popular with younger girls. My daughter
has quite a few of them.
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I'm just assuming to be honest. Surprisingly my daughter wanted nothing
to do with them. Then again, she's just like her mother and likes the big
fancy sets so there was really not cost savings.
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| | | | | | | Author: | arminikonic | | Posted: | Jul 13, 2021 16:05 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
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| uf i hope i can sell it for 8 times the cost, all of mine i picked lol. it was
fair play for everyone
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| | | | | Author: | PurpleDot | | Posted: | Jul 12, 2021 17:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 62 times | | Topic: | Designer Program | |
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| i think they should limit it to 2 per customer not 5 i would bet that most of
the 5 orders are going to the secondary market not a single household
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| | | | | | | Author: | wettfink | | Posted: | Jul 12, 2021 17:55 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 66 times | | Topic: | Designer Program | |
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| In Designer Program, PurpleDot writes:
| | i think they should limit it to 2 per customer not 5 i would bet that most of
the 5 orders are going to the secondary market not a single household
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Limit is 1 now.
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| | | | | | | Author: | yorbrick | | Posted: | Jul 13, 2021 04:25 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
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| In Designer Program, PurpleDot writes:
| | i think they should limit it to 2 per customer not 5 i would bet that most of
the 5 orders are going to the secondary market not a single household
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They are limiting it to 1 going forward so they are even stricter than that.
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| | | | | Author: | RonnyNussbaum | | Posted: | Jul 12, 2021 20:36 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 112 times | | Topic: | Designer Program | |
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| There was a way to end this situation better than this...
Cancel all the orders and restart the process to give everyone a fair chance.
There's no reason why you couldn't do that since nothing was shipped
yet anyway.
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| | | | | | | Author: | tEoS | | Posted: | Jul 13, 2021 01:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 92 times | | Topic: | Designer Program | |
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| Umm, no. Some of us planned to be available to purchase the moment it went live
and secured one. I had the opportunity to buy 5 knowing full well I could make
a boatload of cash and still only bought one castle.
| | Cancel all the orders and restart the process to give everyone a fair chance.
There's no reason why you couldn't do that since nothing was shipped
yet anyway.
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| | | | | | | | | Author: | Tarkur | | Posted: | Jul 15, 2021 18:26 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 81 times | | Topic: | Designer Program | |
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| In Designer Program, tEoS writes:
| | Umm, no. Some of us planned to be available to purchase the moment it went live
and secured one. I had the opportunity to buy 5 knowing full well I could make
a boatload of cash and still only bought one castle.
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No OP has a point implement the new rules, only 1 set per person per house hold,
10000 of each set gets made and so on. I would even abolish the first five sets
to get to 3000 purchases gets made rule.
That makes 10000 owners of the castle, condemns scalpers and artificial scarcity
and it lets everyone get the set they want whether its the Castle or the Particle
accelerator. I can't see how that wouldn't be a win for everyone. No
matter what build you liked the most. It would also helps to justify the 41 days
time limit.
As for a new date just restart it on August 3rd like they've already promoted
as this day to buy more of the sets that made it through.
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| | | | | | | Author: | yorbrick | | Posted: | Jul 13, 2021 04:24 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
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| In Designer Program, RonnyNussbaum writes:
| | There was a way to end this situation better than this...
Cancel all the orders and restart the process to give everyone a fair chance.
There's no reason why you couldn't do that since nothing was shipped
yet anyway.
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What does fair chance mean? They already told people when they would go live
and let them order according to the published rules. How can they make it fairer
than that?
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| | | | | | | | | Author: | SylvainLS | | Posted: | Jul 13, 2021 04:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 73 times | | Topic: | Designer Program | |
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| In Designer Program, yorbrick writes:
| | In Designer Program, RonnyNussbaum writes:
| | There was a way to end this situation better than this...
Cancel all the orders and restart the process to give everyone a fair chance.
There's no reason why you couldn't do that since nothing was shipped
yet anyway.
|
What does fair chance mean? They already told people when they would go live
and let them order according to the published rules. How can they make it fairer
than that?
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Hmm, I think I’ll try that with the lottery: “Hey! It’s not fair! I didn’t
win! Cancel and redraw!” …until I win.
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| | | | | | | Author: | tons_of_bricks | | Posted: | Jul 13, 2021 06:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 76 times | | Topic: | Designer Program | |
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| In Designer Program, RonnyNussbaum writes:
| | There was a way to end this situation better than this...
Cancel all the orders and restart the process to give everyone a fair chance.
There's no reason why you couldn't do that since nothing was shipped
yet anyway.
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Think beyond your selfishness for just a little bit. If you were one of the original
ones to get a castle, you would not be happy if they cancelled your order just
so that copy that you bought could be purchased by someone else.
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| | | | | | | Author: | arminikonic | | Posted: | Jul 13, 2021 16:03 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 66 times | | Topic: | Designer Program | |
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| you are a extra kind of stupid, cancel everything would be unfair to the thousands
that did get the set. you were informed in time when to buy it, shame you didnt
get it, get over it
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| | | | | Author: | Osprey | | Posted: | Jul 12, 2021 22:24 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 91 times | | Topic: | Designer Program | |
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| In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
I'd like to add my voice to the requests to open for additional Castle in
the Forest set orders and I am willing to pay in full now and wait extra time
for my order to be fulfilled. The set design is that compelling. Without instructions
available, the only way to build this set is by buying this kit on the resale
market at a significant markup once it ships or by analyzing the set and obtaining
the parts to rebuild it through numerous parts orders either here on Bricklink
or with Pick-a-Brick.
There are clearly a significant amount of customers who are also interested in
this set judging by the comments on this thread, in addition to Twitter and Reddit
discussions involving the Designer Program. This is a fantastic opportunity for
Lego and the Bricklink Designer Program to show what it is capable of in terms
of bottom line impact to The Lego Group - which could mean larger production
runs down the line.
I understand Lego has efficient production schedules in place and runs a tight
ship, which is why I am more than happy to wait extra time for extra sets if
they happen to be manufactured. If others get their copies before I do because
they ordered on July 1, I am perfectly fine with that. The Castle in the Forest
set is that compelling.
Regarding future roll-outs of this program, the 1 per person order limit seems
acceptable if there is a limited quantity of sets. This would reduce the value
proposition for resellers and also give more customers an opportunity to own
the set they want.
Thanks for taking the time to consider this feedback.
- Matt
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| | | | | Author: | cww1070 | | Posted: | Jul 13, 2021 06:27 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 80 times | | Topic: | Designer Program | |
|
| My order was canceled - changed to ‘in progress’ - canceled again without any
notice.
What are you doing?
In Designer Program, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | | | Author: | wettfink | | Posted: | Jul 13, 2021 07:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 71 times | | Topic: | Designer Program | |
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| In Designer Program, cww1070 writes:
| | My order was canceled - changed to ‘in progress’ - canceled again without any
notice.
What are you doing?
|
Sounds like a problem for Lego customer service. https://www.lego.com/service
Good luck.
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| | | | | | | Author: | yorbrick | | Posted: | Jul 13, 2021 08:14 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
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| In Designer Program, cww1070 writes:
| | My order was canceled - changed to ‘in progress’ - canceled again without any
notice.
What are you doing?
|
Did the pre authorisation go through OK? If payment was not authorised properly
they could have cancelled.
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| | | | | Author: | Marina108 | | Posted: | Jul 13, 2021 08:37 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 69 times | | Topic: | Designer Program | |
|
| Regarding shipping-if you did not know EU is considered single market/country,
so to exclude just a few members from shipping (Croatia, Romania, Bulgaria...)
is just a clear case of DISCRIMINATION and one of many proofs that some are created
more equal. There can be no business justification for this - delivery routes,
cost of postage, they are the same for all Europe. For us discriminated Europeans,
the only way to buy any of the sets was to ask a friend, for example in Slovenia,
to order it for me, so thank you very much for limiting number of sets to 1 per
person. Now we can be sure that we cannot buy any.
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| | | | | | | Author: | Teup | | Posted: | Jul 13, 2021 09:08 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 66 times | | Topic: | Designer Program | |
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| In Designer Program, Marina108 writes:
| | Regarding shipping-if you did not know EU is considered single market/country,
so to exclude just a few members from shipping (Croatia, Romania, Bulgaria...)
is just a clear case of DISCRIMINATION and one of many proofs that some are created
more equal. There can be no business justification for this - delivery routes,
cost of postage, they are the same for all Europe. For us discriminated Europeans,
the only way to buy any of the sets was to ask a friend, for example in Slovenia,
to order it for me, so thank you very much for limiting number of sets to 1 per
person. Now we can be sure that we cannot buy any.
|
Businesses are free to determine what countries to sell to. Just not what nationalities
to sell to - that would be discrimination, this is not. I understand it sucks
but I don't really see some real legal fault by BL here.
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| | | | | | | Author: | yorbrick | | Posted: | Jul 13, 2021 09:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 74 times | | Topic: | Designer Program | |
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| In Designer Program, Marina108 writes:
| | Regarding shipping-if you did not know EU is considered single market/country,
so to exclude just a few members from shipping (Croatia, Romania, Bulgaria...)
is just a clear case of DISCRIMINATION and one of many proofs that some are created
more equal. There can be no business justification for this - delivery routes,
cost of postage, they are the same for all Europe. For us discriminated Europeans,
the only way to buy any of the sets was to ask a friend, for example in Slovenia,
to order it for me, so thank you very much for limiting number of sets to 1 per
person. Now we can be sure that we cannot buy any.
|
A single market does not mean that a company has to provide the same product/service
or for the same price everywhere in that market. They can choose to restrict
where they offer a service or charge more in total where delivery costs are more.
They can choose to sell to Slovenia but not to Croatia, that is not discrimination.
What they cannot do is refuse to sell to a Croat in Slovenia, that would be
discrimination.
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| | | | | Author: | legomogul | | Posted: | Jul 13, 2021 11:48 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 67 times | | Topic: | Designer Program | |
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| Awesome response! Thank you so much Bricklink - seems super fair and I look forward
to trying for a fishing boat or safe on August 3rd!
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| | | | | Author: | Leftoverbricks | | Posted: | Jul 13, 2021 12:36 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 92 times | | Topic: | Designer Program | |
|
| For anyone who missed out on Castle in the Forest, go to your local shop and
buy
Waaaayyy cheaper than the LEGO Designer one, almost the same size, and you get
printed instructions as well!
I built this set today and it was the best building experience in a long time.
What a lovely set this is!
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| | | | | | | Author: | ERoberts | | Posted: | Jul 14, 2021 12:05 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
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| In Designer Program, Leftoverbricks writes:
| | For anyone who missed out on Castle in the Forest, go to your local shop and
buy
Waaaayyy cheaper than the LEGO Designer one, almost the same size, and you get
printed instructions as well!
I built this set today and it was the best building experience in a long time.
What a lovely set this is!
|
Cheaper??? If you only buy 1, it is a 3 in 1 and they all link together! That
means you need 2 more to complete the set =) Counting down, it becomes available
here August 1st and looking forward to this castle, thanks for the info on building
experience as I am very much looking forward to this set.
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| | | | | Author: | aaronus | | Posted: | Jul 13, 2021 20:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 94 times | | Topic: | Designer Program | |
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| This cannot be your decision. This is unacceptable. I want to buy a Castle
in the Forest set, and you're denying me the chance. This set is clearly
the most popular of the five and should have more offered so that everyone who
wants to buy it can get it.
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| | | | | | | Author: | tons_of_bricks | | Posted: | Jul 13, 2021 20:26 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 77 times | | Topic: | Designer Program | |
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| In Designer Program, aaronus writes:
| | This cannot be your decision. This is unacceptable. I want to buy a Castle
in the Forest set, and you're denying me the chance. This set is clearly
the most popular of the five and should have more offered so that everyone who
wants to buy it can get it.
|
So basically whatever their decision is, it will be unacceptable until they allow
you to get the set??
Sorry, but not everyone is going to get everything. (I was not one of the ones
that got the castle).
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| | | | | | | | | Author: | aaronus | | Posted: | Jul 13, 2021 21:49 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 68 times | | Topic: | Designer Program | |
|
| In Designer Program, firestar246 writes:
| | In Designer Program, aaronus writes:
| | This cannot be your decision. This is unacceptable. I want to buy a Castle
in the Forest set, and you're denying me the chance. This set is clearly
the most popular of the five and should have more offered so that everyone who
wants to buy it can get it.
|
So basically whatever their decision is, it will be unacceptable until they allow
you to get the set??
Sorry, but not everyone is going to get everything. (I was not one of the ones
that got the castle).
|
Unacceptable unless I get it? No, unacceptable that the amazing, most popular
Castle set is only available for a few hours in extremely limited quantity.
Am I asking for everyone to get everything? No, obviously not. Please don't
give me (anymore) smart-aleck replies.
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| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 13, 2021 21:52 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 92 times | | Topic: | Designer Program | |
|
| In Designer Program, aaronus writes:
| | In Designer Program, firestar246 writes:
| | In Designer Program, aaronus writes:
| | This cannot be your decision. This is unacceptable. I want to buy a Castle
in the Forest set, and you're denying me the chance. This set is clearly
the most popular of the five and should have more offered so that everyone who
wants to buy it can get it.
|
So basically whatever their decision is, it will be unacceptable until they allow
you to get the set??
Sorry, but not everyone is going to get everything. (I was not one of the ones
that got the castle).
|
Unacceptable unless I get it? No, unacceptable that the amazing, most popular
Castle set is only available for a few hours in extremely limited quantity.
Am I asking for everyone to get everything? No, obviously not. Please don't
give me (anymore) smart-aleck replies.
|
So then what happens if they open it again for another block and you still don't
get it. This is the problem that exists. They announced a limited quantity
and not everyone can get a set. The sale is over and no more are planned to
be distributed. Time to move on.
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| | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Jul 14, 2021 12:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 55 times | | Topic: | Designer Program | |
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| In Designer Program, psusaxman2000 writes:
| | In Designer Program, aaronus writes:
| | In Designer Program, firestar246 writes:
| | In Designer Program, aaronus writes:
| | This cannot be your decision. This is unacceptable. I want to buy a Castle
in the Forest set, and you're denying me the chance. This set is clearly
the most popular of the five and should have more offered so that everyone who
wants to buy it can get it.
|
So basically whatever their decision is, it will be unacceptable until they allow
you to get the set??
Sorry, but not everyone is going to get everything. (I was not one of the ones
that got the castle).
|
Unacceptable unless I get it? No, unacceptable that the amazing, most popular
Castle set is only available for a few hours in extremely limited quantity.
Am I asking for everyone to get everything? No, obviously not. Please don't
give me (anymore) smart-aleck replies.
|
So then what happens if they open it again for another block and you still don't
get it. This is the problem that exists. They announced a limited quantity
and not everyone can get a set. The sale is over and no more are planned to
be distributed. Time to move on.
|
Exactly!
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| | | | | Author: | Hawmoon | | Posted: | Jul 14, 2021 05:38 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 84 times | | Topic: | Designer Program | |
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| By my humble Pitt point of view we didn't need an orbuculum to predict that
a castle theme that reached 10k on Lego Ideas in a short amount of time, would
have needed an higher cap.
As well that 5 per person was a bad idea, I'm 100% sure had been written
1 million times, before the 1st of July.
I don't think we talk about a few scalpers here, but I'm 100% sure we
won't be given the actual numbers of how many bought 5 each.
The right thing to do, should be to cancel to everyone who bought more than 1
the excess.
And whatever is left, put it back the 1st of August.
On the other hand, eliminate the cap and see how many you'll sell only on
that day
Leaving the cap at 1, obviously.
This way you'll lose and you have lost a lot of sale, as I won't, by
my side, but anymore from Bricklink, even though I'd like to have everything
castle related that Lego will, stupidly reject on Ideas 🤣
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 14, 2021 13:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
|
| In Designer Program, Hawmoon writes:
| | By my humble Pitt point of view we didn't need an orbuculum to predict that
a castle theme that reached 10k on Lego Ideas in a short amount of time, would
have needed an higher cap.
As well that 5 per person was a bad idea, I'm 100% sure had been written
1 million times, before the 1st of July.
I don't think we talk about a few scalpers here, but I'm 100% sure we
won't be given the actual numbers of how many bought 5 each.
The right thing to do, should be to cancel to everyone who bought more than 1
the excess.
And whatever is left, put it back the 1st of August.
On the other hand, eliminate the cap and see how many you'll sell only on
that day
Leaving the cap at 1, obviously.
This way you'll lose and you have lost a lot of sale, as I won't, by
my side, but anymore from Bricklink, even though I'd like to have everything
castle related that Lego will, stupidly reject on Ideas 🤣
|
While your analysis of the 10k being fast and the expectation that it would sell
out quickly is accurate and the 5 purchase limit to high, your solution is anything
but.
Cancelling orders after the fact, when no one broke any of the purchasing rules
is completely uncalled for, and in some countries our right illegal. You can't
just set rules and then after the fact, break them because people aren't
happy about it. LEGO made the decisions, and from here on out have changed it.
This also stand for the way they are running the program. It was never intended
to be an open ended purchase and they will never do that with this program.
Even though TLG owns BL, this is being run through the BL group/team. The only
way that any of these sets from this to "denied production" ideas sets would
ever see any distribution would be through a second chance program like this.
For whatever reason TLG has decided to not continue the old castle theme as
a main-stay production theme. Many of us love, grew up with and enjoy this along
with the Space theme, but they are moving on to bigger and better for them.
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| | | | | | | Author: | yorbrick | | Posted: | Jul 14, 2021 14:02 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
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| | |
The right thing to do, should be to cancel to everyone who bought more than 1
the excess.
And whatever is left, put it back the 1st of August.
On the other hand, eliminate the cap and see how many you'll sell only on
that day
Leaving the cap at 1, obviously.
This way you'll lose and you have lost a lot of sale, as I won't, by
my side, but anymore from Bricklink, even though I'd like to have everything
castle related that Lego will, stupidly reject on Ideas 🤣
|
I don't think that threat will work. These sets sell out well enough anyway,
so if someone refuses to buy them, then LEGO/BL have lost nothing as others will
keep buying them. If you mean you won't buy from Bricklink sellers too, then
again it is fairly empty threat given how much feedback you have in the past
couple of years.
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| | | | | Author: | relhak | | Posted: | Jul 14, 2021 06:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 75 times | | Topic: | Designer Program | |
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| These are being packed at the Lego factory like a normal set, instead of hand
picking every set like the prior BL sets, right? So just remove the purchase
limits and set a reasonable time to get your pre-order in. If you need to set
delivery at 1 year for sets over 5k, then so be it.
10k castle sets is $1.8m, or about 0.03% (no, not 3%) of their annual sales.
Lego can absolutely make room in their production schedule with 6-12 months
lead time for pre-ordered sets. Even if the factories are at full capacity (Lego
*is* expanding, regardless), they can bump one set, or trim their first wave
of something. They re-ran the entire Lego Movie 1 line in 3 months by bumping
that summer's Technic line back, and still increased production 13% that
year, and even more in 2015. Doubling the castle again would be the equivalent
of bumping a small speed champions car for *presold* sets.
Just shut up and take our money.
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 14, 2021 14:10 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
|
| In Designer Program, relhak writes:
| | These are being packed at the Lego factory like a normal set, instead of hand
picking every set like the prior BL sets, right? So just remove the purchase
limits and set a reasonable time to get your pre-order in. If you need to set
delivery at 1 year for sets over 5k, then so be it.
10k castle sets is $1.8m, or about 0.03% (no, not 3%) of their annual sales.
Lego can absolutely make room in their production schedule with 6-12 months
lead time for pre-ordered sets. Even if the factories are at full capacity (Lego
*is* expanding, regardless), they can bump one set, or trim their first wave
of something. They re-ran the entire Lego Movie 1 line in 3 months by bumping
that summer's Technic line back, and still increased production 13% that
year, and even more in 2015. Doubling the castle again would be the equivalent
of bumping a small speed champions car for *presold* sets.
Just shut up and take our money.
|
Isn't it obvious though, they don't care about taking your money. I'm
not sure with the surge and stocking issues since covid that they are worried
about money at all. These sets weren't event meant to see the light of day
so they (TLG and BL) created a special program with rules for a limited release
opportunity. What's done is done and the glitch has allowed double the limit
for all sets. Hopefully we have better luck in the future getting the sets we
want and hopefully after all this complaining, BL/TLG don't just scrap this
program since there has been so much chaos from it.
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| | | | | Author: | ALEBANAX77 | | Posted: | Jul 14, 2021 07:53 | | Subject: | (Cancelled) | | Viewed: | 77 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | | | Author: | yorbrick | | Posted: | Jul 14, 2021 14:09 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 44 times | | Topic: | Designer Program | |
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| In Designer Program, ALEBANAX77 writes:
| | Just to add I'm among those not able to buy this set only due to crash line
issues...I posted regular order but Lego Site crashed so Order failed...I remember
you these sets are also for children that now are sad, very sad...this is not
good in my opinion...please produce more with little changes...too many people,
young, old, children, woman, men, white, blake, asian, russian...etc... desire
this set...also discrimination...not all world could make an order please make
this set with little changes available for all!!!! pleaseeeeee!!!
|
Actually they are NOT for children. The are aimed at 18+, as stated in the FAQ...
Will the sets be suitable for children?
The official target audience is 18+ so we do not recommend these sets for children.
There was no discrimination based on colour or race.
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| | | | | | | | | Author: | ALEBANAX77 | | Posted: | Jul 14, 2021 16:35 | | Subject: | (Cancelled) | | Viewed: | 40 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 14, 2021 14:15 | | Subject: | (Cancelled) | | Viewed: | 55 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | | | | | Author: | ALEBANAX77 | | Posted: | Jul 14, 2021 16:38 | | Subject: | (Cancelled) | | Viewed: | 40 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | ALEBANAX77 | | Posted: | Jul 14, 2021 16:43 | | Subject: | (Cancelled) | | Viewed: | 43 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | atraz221 | | Posted: | Jul 14, 2021 07:59 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 89 times | | Topic: | Designer Program | |
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| In Designer Program, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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| | | | | Author: | tukeetrash | | Posted: | Jul 14, 2021 15:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
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| I took the time to complain when this happened so I'd also like to give you
credit. Thanks for making changes to the program!
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| | | | | | | Author: | popsicle | | Posted: | Jul 14, 2021 15:59 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
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| In Designer Program, tukeetrash writes:
| | I took the time to complain when this happened so I'd also like to give you
credit. Thanks for making changes to the program!
|
+1
Nicely done!
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| | | | | Author: | wettfink | | Posted: | Jul 14, 2021 16:51 | | Subject: | (Cancelled) | | Viewed: | 79 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 14, 2021 16:58 | | Subject: | (Cancelled) | | Viewed: | 64 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | | | | | Author: | wettfink | | Posted: | Jul 14, 2021 17:12 | | Subject: | (Cancelled) | | Viewed: | 55 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 14, 2021 17:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 62 times | | Topic: | Designer Program | |
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| In Designer Program, wettfink writes:
| | In Designer Program, psusaxman2000 writes:
| | I think this is a really bad idea. People are going to make an assumption that
you have some affiliation or impact into the decision making of this moving
forward. This will also drive spamming to the forum for a single thread again.
If you want to do this for your own input, I would use a free survey creator
like "surveymonkey".
|
I am not affiliated. I'm just curious. If it's against the rules,
there are admins around. I can't even edit my post and you quoted the whole
thing...
|
I don't think that it is against any forum rules at all. I just think personally
on this topic no matter how much you say you aren't affiliated, you may still
peak someone's interest in the wrong way. If you use something like surveymonkey,
you can put a note or whatever upfront in big bold letters stating it outright
and will have directed them off the BL forums where they would see that it's
outside their control.
As for your post, I don't think you can ever edit them. You can cancel the
post by viewing it and then clicking the cancel button to remove it. If you
do create a survey, it might be worth creating a new thread to draw attention
to it so that it doesn't get lost in this monster. Good luck in your information
gathering.
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| | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 14, 2021 17:22 | | Subject: | (Cancelled) | | Viewed: | 46 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | yorbrick | | Posted: | Jul 14, 2021 17:56 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 91 times | | Topic: | Designer Program | |
|
| Does anyone remember the crowd funded, for adults, FORMA sets. They sold
6673 sets during crowd funding. The original BL ADP sets sold 2500 copies each.
So I understand the order of magnitude number of sets this time.
https://www.indiegogo.com/projects/lego-forma-add-a-splash-of-creativity-to-your-day#/
Of course they went 5K here but could have gone 10K from the start or maybe 15K.
Would the sets have all sold out (if chosen)? I guess also there is also the
issue of if a set did sell 25K or 40K or some other large number, why wasn't
it chosen as a proper set in the first place indicating there is a problem with
their review process and that those experts missed a winner.
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| | | | | | | Author: | Tracyd | | Posted: | Jul 14, 2021 18:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 77 times | | Topic: | Designer Program | |
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| In Designer Program, yorbrick writes:
| | Does anyone remember the crowd funded, for adults, FORMA sets. They sold
6673 sets during crowd funding. The original BL ADP sets sold 2500 copies each.
So I understand the order of magnitude number of sets this time.
https://www.indiegogo.com/projects/lego-forma-add-a-splash-of-creativity-to-your-day#/
Of course they went 5K here but could have gone 10K from the start or maybe 15K.
Would the sets have all sold out (if chosen)? I guess also there is also the
issue of if a set did sell 25K or 40K or some other large number, why wasn't
it chosen as a proper set in the first place indicating there is a problem with
their review process and that those experts missed a winner.
|
Anyone who thinks they didn't make a mistake is mistaken. They could have
made it a LEGO.COM exclusive. With a 6 month sales envelope. Look at how many
times Idea sets go in and out of stock and on backorder. Maybe you hit it on
the head , they are afraid of being proven wrong on selecting it for a regular
IDEAS set. Thou maybe they couldn't make it work as a regular kit to their
quality standards, I don't know if there are any questionable technics used
in it's construction. It looks to have a lot of light blue grey bricks and
when doesn't a kit with those parts sale? They really missed the mark on
this one but seem to be unwilling to admit to it. Imagine the sales of this set
at Christmas time. How many adults now got LEGO castles as Christmas presents
and want to do that for their kids or their selves or spouses? Instead they
keep making Vidiyo.
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| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 14, 2021 18:51 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 79 times | | Topic: | Designer Program | |
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| | | Anyone who thinks they didn't make a mistake is mistaken. They could have
made it a LEGO.COM exclusive. With a 6 month sales envelope. Look at how many
times Idea sets go in and out of stock and on backorder. Maybe you hit it on
the head , they are afraid of being proven wrong on selecting it for a regular
IDEAS set. Thou maybe they couldn't make it work as a regular kit to their
quality standards, I don't know if there are any questionable technics used
in it's construction. It looks to have a lot of light blue grey bricks and
when doesn't a kit with those parts sale? They really missed the mark on
this one but seem to be unwilling to admit to it. Imagine the sales of this set
at Christmas time. How many adults now got LEGO castles as Christmas presents
and want to do that for their kids or their selves or spouses? Instead they
keep making Vidiyo.
|
I'm not sure that I've seen anyone say that they didn't make any
mistakes, but the vast majority are calling for an adaptation to the rules in
one way or another. AFOL have been asking for Castle sets for years now and
many have come an gone through the Ideas program. While I was happy to see one
on the list when the Designer Program was announce, I feel that it was inevitable
that this was going to happen. I don't think that any set that gets chosen
(even at the 10k limit) will have a problem selling out, it just won't be
nearly as fast as the castle set did. From a display and visual perspective,
most of the sets are good to great, but there are only 5-8 that I will attempt
to spend my money on. Not that the others aren't good, but I'm not interested
in a bird or train set or science adventure set. They don't fit my style
or needs at all. I'm just hopeful that this whole thing doesn't leave
a sour taste and just get abandoned down the road as it would be nice to see
this even once a year where a few non-affiliated designers get to showcase their
work again in an attempt to have there set realized even in the smallest of number
of sets. Just to have that opportunity is a dream to most.
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| | | | | Author: | ALEBANAX77 | | Posted: | Jul 15, 2021 04:34 | | Subject: | (Cancelled) | | Viewed: | 53 times | | Topic: | Designer Program | |
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| | (Cancelled) |
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| | | | | Author: | ALEBANAX77 | | Posted: | Jul 15, 2021 04:36 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 91 times | | Topic: | Designer Program | |
|
| I would like to add 3 important considerations:
- exclusive in my mind means limited and luxury so of high value and cost: in
this case if price was 300/350 € for each castle (example) who wanted it could
buy it instead of being in the random hands of internet connection and issues;
moreover in this eventuality no scalpers will be present in the future!
- If 1 set has so many supporters (this is marketing) why don't make all
LEGO FANS happy building a similar set as an official one, mantaining exclusivity
for the first 5000 sets sold here because of numberated set (example 3 of 5000)
and with the addition of some exclusive minifigures, plates parts or labels???
- Castles theme is missing since too much time and has a lot of LEGO FANS (this
is marketing too)...
These could make all happy; now in reality a lot of people sad and disappointed
and only few happy...it seems very simple to me...don't you agree with me?
thanks for sharing your opinion and if possible make happy ALL LEGO FANS!
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| | | | | | | Author: | molten.brick | | Posted: | Jul 15, 2021 10:59 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
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| First in, best dressed!
In Designer Program, ALEBANAX77 writes:
| | I would like to add 3 important considerations:
- exclusive in my mind means limited and luxury so of high value and cost: in
this case if price was 300/350 € for each castle (example) who wanted it could
buy it instead of being in the random hands of internet connection and issues;
moreover in this eventuality no scalpers will be present in the future!
- If 1 set has so many supporters (this is marketing) why don't make all
LEGO FANS happy building a similar set as an official one, mantaining exclusivity
for the first 5000 sets sold here because of numberated set (example 3 of 5000)
and with the addition of some exclusive minifigures, plates parts or labels???
- Castles theme is missing since too much time and has a lot of LEGO FANS (this
is marketing too)...
These could make all happy; now in reality a lot of people sad and disappointed
and only few happy...it seems very simple to me...don't you agree with me?
thanks for sharing your opinion and if possible make happy ALL LEGO FANS!
|
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| | | | | Author: | shumbu | | Posted: | Jul 15, 2021 11:06 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 79 times | | Topic: | Designer Program | |
|
| I think BL and Lego should reduce the number of orders for the Castle in the
forest so that ppl who ordered, say more than 2 or 1, will have their order reduced
to 2 if not 1. That way, there should be some left for Round 1 in August for
those who did not get it. (And those unconscionable scalpers on ebay, you can
end your auctions on ebay!)
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Jul 15, 2021 12:20 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 65 times | | Topic: | Designer Program | |
|
| In Designer Program, shumbu writes:
| | I think BL and Lego should reduce the number of orders for the Castle in the
forest so that ppl who ordered, say more than 2 or 1, will have their order reduced
to 2 if not 1. That way, there should be some left for Round 1 in August for
those who did not get it. (And those unconscionable scalpers on ebay, you can
end your auctions on ebay!)
|
How would you feel if you placed an order for 100 of part A and 100 of part B
with a bricklink seller, then they cancelled 80 of part A and 80 of part B because
some other buyers asked if they could buy some.
|
|
| | | | | |
| | | | | Author: | pace2001 | | Posted: | Jul 15, 2021 14:01 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 79 times | | Topic: | Designer Program | |
|
| Why does it take so much longer to make additional 5,000 sets? I wanted to get
round 2 and round 3 ordered.
|
|
| | | | | | | | | |
| | | | | | | Author: | Tracyd | | Posted: | Jul 15, 2021 14:14 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| In Designer Program, pace2001 writes:
| | Why does it take so much longer to make additional 5,000 sets? I wanted to get
round 2 and round 3 ordered.
|
They have to keep making enough Vidiyo sets.
|
|
| | | | | | | | | |
| | | | | | | Author: | tEoS | | Posted: | Jul 15, 2021 14:20 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 78 times | | Topic: | Designer Program | |
|
| 1) nearly everything they do is likely planned well in advance
2) production capabilities are fixed, based on the facilities and technology
that have access to
3) it is entirely possible that they have to scrap a set/item to facilitate this
change
4) variables we aren't privy to
a
igner Program, pace2001 writes:
| | Why does it take so much longer to make additional 5,000 sets? I wanted to get
round 2 and round 3 ordered.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | tEoS | | Posted: | Jul 15, 2021 14:22 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 66 times | | Topic: | Designer Program | |
|
| My keyboard was acting weird when responding. Backspace, delete, and weird cursor
issues when replying.
Now it seems fine.
|
|
| | | | | |
| | | | | Author: | Maxxev | | Posted: | Jul 16, 2021 16:12 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 83 times | | Topic: | Designer Program | |
|
| Well done, all good changes, unfortunately totally doesn't help me as it
was only the castle in the forest that peaked my interest but they were all gone
in 30 mins .
|
|
| | | | | |
| | | | | Author: | Laiden | | Posted: | Jul 17, 2021 12:28 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 82 times | | Topic: | Designer Program | |
|
| This sucks because as much as i don't want to I'll have to get a clone
just so i have the damn set. This is pretty ridiculous. Im willing to buy lego
and wait as much time as i have to to get this set but no they think about exclusivity.
|
|
| | | | | |
| | | | | Author: | him86 | | Posted: | Jul 18, 2021 05:20 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 75 times | | Topic: | Designer Program | |
|
| why is Lego caring about exclusivity all of a sudden? i thought their policy
was to make products for everyone to enjoy... why not have a crowdfunding for
real where everyone can order within the window and you make sets to order
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Jul 18, 2021 06:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 81 times | | Topic: | Designer Program | |
|
| In Designer Program, him86 writes:
| | why is Lego caring about exclusivity all of a sudden? i thought their policy
was to make products for everyone to enjoy... why not have a crowdfunding for
real where everyone can order within the window and you make sets to order
|
I don't think their policy is to make (individuAl) products for everyone
to enjoy. If it was, they wouldn't make much, as not everyone enjoys every
individual product range or sets.
I doubt limit numbers has much to do with being an exclusive product, and more
to do with production capacity, competition with their other ranges and payments
to / contracts with non LEGO designers.
|
|
| | | | | |
| | | | | Author: | sovietbot | | Posted: | Jul 19, 2021 17:55 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 85 times | | Topic: | Designer Program | |
|
| Really disappointed in this response, the only set I wanted was Castle in the
Forest and you're not making more of those available.
|
|
| | | | | |
| | | | | Author: | ichiban110 | | Posted: | Jul 20, 2021 08:32 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 106 times | | Topic: | Designer Program | |
|
| OK but, what time on Aug 3rd? Please disclose the opening time.
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | wettfink | | Posted: | Jul 22, 2021 23:04 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
|
| In Designer Program, ichiban110 writes:
| | OK but, what time on Aug 3rd? Please disclose the opening time.
|
"additional pre-ordering from August 3rd at 12:00pm Pacific / 9:00pm CET to August
31st, while quantities last"
|
|
| | | | | |
| | | | | Author: | Giulia_Ilaria | | Posted: | Jul 21, 2021 18:06 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 81 times | | Topic: | Designer Program | |
|
| Okay, good to know, but how come those of us who pre-ordered a set but didn'
t "land" it had no communication from you guys about it?
I just found out that I didn' t land it, only thanks to a connection I have,
but still do not know why others landed it and not me, despite me having done
everything right and in time! You need to work on your communication, and next
time explain the whole process better, because I remember reading what you wrote
about it before pre-ordering opened and it was not exhaustive or clear enough.
I will try again on August 3rd, but what the actual...! I feel like everything
is always done like this: disorganised, not well thought-out, loads of plot holes
anyone could have foreseen (but somehow you didn' t!), and never clear expansive
communication, which then gets patched all up with apologies and late solutions.
|
|
|
| | | | | |
| | | | | Author: | Alasiac | | Posted: | Jul 22, 2021 02:41 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 94 times | | Topic: | Designer Program | |
|
| Ok, so the new date changes nothing but adds frustration, was also hoping to
get a Castle set, but that's the one that won't be available for a second
run.
Not sure how you set the quantity limits, but you could have checked the interest
of buying the sets with bricklink users first to get an idea.
|
|
| | | | | | | | | |
| | | | | | | Author: | wettfink | | Posted: | Jul 22, 2021 23:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 79 times | | Topic: | Designer Program | |
|
| In Designer Program, Alasiac writes:
| | Ok, so the new date changes nothing but adds frustration, was also hoping to
get a Castle set, but that's the one that won't be available for a second
run.
Not sure how you set the quantity limits, but you could have checked the interest
of buying the sets with bricklink users first to get an idea.
|
The last program had a castle set and everything was limited to 2500. They were
obviously surprised by the demand this time. Market research seems to be problematic
for TLG. I would love to know how many castles they could have sold.
But "PDF building instructions will also be made publicly available when sets
begin shipping." And no more "instructions for set owners only" in the FAQ.
Looks like they are listening and making it easy to build the set for everyone
who is willing to source the parts.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | MBob | | Posted: | Jul 23, 2021 08:04 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 61 times | | Topic: | Designer Program | |
|
| @Wettfink, thanks for always delivering up to date info. I can find the first
part of your answer "PDF building instructions... will be publicly available..."
but have TLG also announced that the instructions will not be limited for set
owners only...?
In Designer Program, wettfink writes:
| | In Designer Program, Alasiac writes:
| | Ok, so the new date changes nothing but adds frustration, was also hoping to
get a Castle set, but that's the one that won't be available for a second
run.
Not sure how you set the quantity limits, but you could have checked the interest
of buying the sets with bricklink users first to get an idea.
|
The last program had a castle set and everything was limited to 2500. They were
obviously surprised by the demand this time. Market research seems to be problematic
for TLG. I would love to know how many castles they could have sold.
But "PDF building instructions will also be made publicly available when sets
begin shipping." And no more "instructions for set owners only" in the FAQ.
Looks like they are listening and making it easy to build the set for everyone
who is willing to source the parts.
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 23, 2021 08:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 52 times | | Topic: | Designer Program | |
|
| In Designer Program, MBob writes:
| | @Wettfink, thanks for always delivering up to date info. I can find the first
part of your answer "PDF building instructions... will be publicly available..."
but have TLG also announced that the instructions will not be limited for set
owners only...?
|
Unless they password protect the instructions with different passwords for each
person, or digitally mark them some other way, they might as well release
them to all. Things like that never stay restricted for long.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 23, 2021 09:26 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 45 times | | Topic: | Designer Program | |
|
| In Designer Program, yorbrick writes:
| | […]
Unless they password protect the instructions with different passwords for each
person,
|
One password or many doesn’t matter much: only one needs to be cracked to make
the PDF available to everyone.
| | or digitally mark them some other way,
|
And then? Will they really retaliate on the buyer who got their PDF cracked
and diffused?
Even if they do that to the first buyer(s) whose PDFs got cracked, the next ones
will just be more careful to search for and remove any watermark.
| | they might as well release
them to all. Things like that never stay restricted for long.
|
Yep. That kind of protection has always been more a pain to honest users than
to crakers: the user needs to enter a password each and every time, but the crakers
can easily crack them because the password is in the very file!
DRMs and passwords are a cat and mouse game where the only losers are the ones
who don’t play, the honest buyers.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 23, 2021 11:42 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
|
| In Designer Program, SylvainLS writes:
| | In Designer Program, yorbrick writes:
| | […]
Unless they password protect the instructions with different passwords for each
person,
|
One password or many doesn’t matter much: only one needs to be cracked to make
the PDF available to everyone.
|
It does, but they know who did it and could ban them from purchasing future sets
if they so wish.
| |
| | or digitally mark them some other way,
|
And then? Will they really retaliate on the buyer who got their PDF cracked
and diffused?
Even if they do that to the first buyer(s) whose PDFs got cracked, the next ones
will just be more careful to search for and remove any watermark.
|
Yes.
| |
| | they might as well release
them to all. Things like that never stay restricted for long.
|
Yep. That kind of protection has always been more a pain to honest users than
to crakers: the user needs to enter a password each and every time, but the crakers
can easily crack them because the password is in the very file!
DRMs and passwords are a cat and mouse game where the only losers are the ones
who don’t play, the honest buyers.
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | wettfink | | Posted: | Jul 23, 2021 08:54 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 55 times | | Topic: | Designer Program | |
|
| In Designer Program, MBob writes:
| | have TLG also announced that the instructions will not be limited for set
owners only...?
|
Not with any fanfares, but it is not in the updated FAQ anymore and they use
the word publicly. But I'm not sure about it, so I wrote looks
like. And it does to me. Seems like a nice move on their part, too. And one
could take this as an announcment, I guess.
I, for one, am glad there will be PDF instructions.
Old FAQ: "Will there be printed building instructions? No, the
building instructions will be available in a digital form. Only the set owners
will have access to those digital building instructions."
Current FAQ: "Will there be printed building instructions?
No, the building instructions will be available in a digital form.
Designer Program sets will feature digital building instructions provided by
the LEGO® Building Instructions app. Digital instructions not only reduce cost,
they help us fulfil our Planet Promise by using less paper and saving on shipping
weight, which in turn reduces emissions while delivering your set to you.
The app lets you zoom, rotate and view your model in 3D and ghost view mode to
see how far you’ve come and what part you’re in the process of building. The
LEGO Building Instructions app is great at keeping track of complex builds and
makes it easy to save your building steps online so you can recycle instruction
books.
PDF building instructions will also be made publicly available when sets
begin shipping."
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | MBob | | Posted: | Jul 23, 2021 10:36 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
|
| Thanks for clarifying. It sure sounds like good news! Could be nice if it at
some point would also include the projects that doesn't make it through the
crowdfunding. But for now it is a great positive step
In Designer Program, wettfink writes:
| | In Designer Program, MBob writes:
| | have TLG also announced that the instructions will not be limited for set
owners only...?
|
Not with any fanfares, but it is not in the updated FAQ anymore and they use
the word publicly. But I'm not sure about it, so I wrote looks
like. And it does to me. Seems like a nice move on their part, too. And one
could take this as an announcment, I guess.
I, for one, am glad there will be PDF instructions.
Old FAQ: "Will there be printed building instructions? No, the
building instructions will be available in a digital form. Only the set owners
will have access to those digital building instructions."
Current FAQ: "Will there be printed building instructions?
No, the building instructions will be available in a digital form.
Designer Program sets will feature digital building instructions provided by
the LEGO® Building Instructions app. Digital instructions not only reduce cost,
they help us fulfil our Planet Promise by using less paper and saving on shipping
weight, which in turn reduces emissions while delivering your set to you.
The app lets you zoom, rotate and view your model in 3D and ghost view mode to
see how far you’ve come and what part you’re in the process of building. The
LEGO Building Instructions app is great at keeping track of complex builds and
makes it easy to save your building steps online so you can recycle instruction
books.
PDF building instructions will also be made publicly available when sets
begin shipping."
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | wettfink | | Posted: | Jul 23, 2021 13:30 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
|
| In Designer Program, MBob writes:
| | Thanks for clarifying. It sure sounds like good news! Could be nice if it at
some point would also include the projects that doesn't make it through the
crowdfunding. But for now it is a great positive step
|
It looks like this is still happening.
This was part of the FAQ in the beginning:
"What will happen to the designs that don't reach the crowdfunding goal
or are not among the thirteen quickest to hit their goal?
The remaining projects in the crowdfunding phase that don't become BrickLink
Designer Program sets will be sold as digital building instructions only, so
that you can still have an opportunity to find your own bricks to build them."
This hasn't been part of the FAQ for quite some time now.
stocco shared this video on some other subject, but at 5:20:15 they talk
about their plans to sell instructions of projects that won't be realized:
https://youtu.be/bH8YVpyX82g?t=19215 It still seems to be the plan to have these
instructions for sale.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | MBob | | Posted: | Jul 23, 2021 14:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 51 times | | Topic: | Designer Program | |
|
| Oh thanks again! Fingers crossed that this is still the plan
In Designer Program, wettfink writes:
| | In Designer Program, MBob writes:
| | Thanks for clarifying. It sure sounds like good news! Could be nice if it at
some point would also include the projects that doesn't make it through the
crowdfunding. But for now it is a great positive step
|
It looks like this is still happening.
This was part of the FAQ in the beginning:
"What will happen to the designs that don't reach the crowdfunding goal
or are not among the thirteen quickest to hit their goal?
The remaining projects in the crowdfunding phase that don't become BrickLink
Designer Program sets will be sold as digital building instructions only, so
that you can still have an opportunity to find your own bricks to build them."
This hasn't been part of the FAQ for quite some time now.
stocco shared this video on some other subject, but at 5:20:15 they talk
about their plans to sell instructions of projects that won't be realized:
https://youtu.be/bH8YVpyX82g?t=19215 It still seems to be the plan to have these
instructions for sale.
|
|
|
|
| | | | | |
| | | | | Author: | ScoundrelAtHear | | Posted: | Jul 23, 2021 08:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 85 times | | Topic: | Designer Program | |
|
| Funny thing that so many orders could be made.
I tried to order the castle at the starting date, already 2500 orders where showing.
The system told me that the maximum orders for my country (germany) where already
reached. So I could not order one. Don't know why that happened but it made
me feel kinda sad on that day. now after reading this I feel kinda angry and
don't know what to do.
In Designer Program, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | SylvainLS | | Posted: | Jul 23, 2021 09:18 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 60 times | | Topic: | Designer Program | |
|
| In Designer Program, ScoundrelAtHear writes:
| | Funny thing that so many orders could be made.
I tried to order the castle at the starting date, already 2500 orders where showing.
The system told me that the maximum orders for my country (germany) where already
reached. So I could not order one. Don't know why that happened but it made
me feel kinda sad on that day. now after reading this I feel kinda angry and
don't know what to do.
|
The gauge was flawed:
1. It was late to update.
2. It marked 5,000 when they actually sold 10,000.
So you saw 2,500 but it might have already been way higher.
And we don’t know what were the limits by country/“region.”
Anyway, it was a lottery, as exclusive items always are. So just do as you do
when you don’t win the lottery.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | wettfink | | Posted: | Jul 23, 2021 19:39 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 62 times | | Topic: | Designer Program | |
|
| In Designer Program, ScoundrelAtHear writes:
| | I tried to order the castle [...] I could not order one [...] now after reading this I [...] don't know what to do.
|
As it stands now your only chance to get a set is the aftermarket when sets have
actually been shipped starting approx. January 2022.
You could also source the parts yourself. povoq recently wrote: "In stud.io
the model information says the part value would be a little more then 300 USD
(without the minifigures)." The parts list will be available early next year
at the latest. Parts value is subject to change.
Bricklink just updated the site and let us know that "PDF building instructions
will also be made publicly available when sets begin shipping."
This seems to be a valid option and an achievable way to get the castle.
|
|
|
| | | | | |
| | | | | Author: | HAmmEz125 | | Posted: | Jul 23, 2021 17:55 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 75 times | | Topic: | Designer Program | |
|
| In Designer Program, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | |
| | | | | Author: | kiwiman | | Posted: | Jul 23, 2021 22:12 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 89 times | | Topic: | Designer Program | |
|
| WHAT A JOKE......
In Designer Program, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | |
| | | | | Author: | whataslacker | | Posted: | Jul 27, 2021 15:07 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 63 times | | Topic: | Designer Program | |
|
| Everything about this was handled wrong from the beginning and excluding the
Castle on the second run is worse than the initial debacle.
|
|
| | | | | | | | | |
| | | | | | | Author: | RyanShort1 | | Posted: | Jul 28, 2021 09:30 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 53 times | | Topic: | Designer Program | |
|
| In Designer Program, whataslacker writes:
| | Everything about this was handled wrong from the beginning and excluding the
Castle on the second run is worse than the initial debacle.
|
Agreed
|
|
| | | | | |
| | | | | Author: | RyanShort1 | | Posted: | Jul 27, 2021 15:15 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 79 times | | Topic: | Designer Program | |
|
| I ordered Pursuit of Flight, you have the receipts… so you know I and others
are serious.
This is a complete failure to address the Castle deal. I learned enough from
the Castle *Debacle* to log in early enough to secure Pursuit of Flight, and
this token response both acknowledges your error and fails to rectify it. This
is a major black eye and insult.
Please give those pf us who supported Castle in the Forest another shot at a
single copy!
Sincerely, a decades-long Castle fan.
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Jul 27, 2021 16:50 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 69 times | | Topic: | Designer Program | |
|
| In Designer Program, RyanShort1 writes:
| | I ordered Pursuit of Flight, you have the receipts… so you know I and others
are serious.
This is a complete failure to address the Castle deal. I learned enough from
the Castle *Debacle* to log in early enough to secure Pursuit of Flight, and
this token response both acknowledges your error and fails to rectify it. This
is a major black eye and insult.
Please give those pf us who supported Castle in the Forest another shot at a
single copy!
Sincerely, a decades-long Castle fan.
|
It looks like they will make the instructions public - see the updated FAQ -
so you will be able to build one that way if that is correct.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | RyanShort1 | | Posted: | Jul 28, 2021 09:28 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
|
| In Designer Program, yorbrick writes:
| | It looks like they will make the instructions public - see the updated FAQ -
so you will be able to build one that way if that is correct.
|
Yeah, but that's totally not the experience I was trying to give my kids...
I was hoping we'd make the order and get a fun box in the mail that they
would treasure building. I design my own stuff all the time, and order off of
Bricklink, but this was one shot at getting a genuinely cool Castle set for them
to build.
|
|
| | | | | |
| | | | | Author: | BrickfinderSG | | Posted: | Jul 27, 2021 20:16 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
|
| What is the bloody point of sending me this when you don’t even ship to my country?
You are completely disregarding all your loyal fans in Asia especially since
you used to be able to ship to us in the previous round.
In Designer Program, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
|
|
| | | | | |
| | | | | Author: | junggeun | | Posted: | Jul 27, 2021 22:30 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
|
| Eventually, I'll have to pay $80 on eBay. The conclusion is the same, but
something has changed.
|
|
| | | | | |
| | | | | Author: | p.t.a | | Posted: | Jul 27, 2021 23:19 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
|
| It is sad that what once used to be an international program now become exclusive
to the very few. I got some set during the previous program with free international
delivery. But apparently it has now become exclusive to the exclusive. I always
thought Lego is for all.
|
|
| | | | | |
| | | | | Author: | ColinD | | Posted: | Jul 28, 2021 02:29 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 59 times | | Topic: | Designer Program | |
|
| Using Lego.com and only shipping to a limited number of customers is simply not
good enough. We have a vibrant and enthusiastic AFOL community here in South
Africa which is being neglected.
|
|
| | | | | |
| | | | | Author: | legohorder | | Posted: | Jul 28, 2021 21:31 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 82 times | | Topic: | Designer Program | |
|
| can anyone confirm the time these will come live in California?..would 12:00
p.m. not be noon in California?.should it be 12:00 a.m.?..so that it would be
right at when it changes to being the 3rd?...Thanks
|
|
| | | | | | | | | |
| | | | | | | Author: | SylvainLS | | Posted: | Jul 28, 2021 22:22 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 65 times | | Topic: | Designer Program | |
|
| In Designer Program, legohorder writes:
| | can anyone confirm the time these will come live in California?..would 12:00
p.m. not be noon in California?.should it be 12:00 a.m.?..so that it would be
right at when it changes to being the 3rd?...Thanks
|
“12:00pm Pacific / 9:00pm CET.”
That means, if I count correctly, for the three “zones” they are shipping to:
— 12pm-3pm for North America,
— 8pm-10pm for Europe,
— 4am-6am (4th) for South Korea, Australia and New-Zealand.
If it were “12am,” that would be 12am-3am for N-A, the middle of the night, I’m
not sure your fellow Eastern Americans would like that
|
|
| | | | | | | | | |
| | | | | | | Author: | tEoS | | Posted: | Jul 28, 2021 23:01 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 73 times | | Topic: | Designer Program | |
|
| None of the other sets have even updated to Production Ready, so I'm not
sure what is going to happen with the next release. Maybe it will just be the
original sets expanded to 10,000 available copies.
An update would be nice.
In Designer Program, legohorder writes:
| | can anyone confirm the time these will come live in California?..would 12:00
p.m. not be noon in California?.should it be 12:00 a.m.?..so that it would be
right at when it changes to being the 3rd?...Thanks
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | wettfink | | Posted: | Jul 29, 2021 08:35 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 58 times | | Topic: | Designer Program | |
|
| In Designer Program, tEoS writes:
| | None of the other sets have even updated to Production Ready, so I'm not
sure what is going to happen with the next release. Maybe it will just be the
original sets expanded to 10,000 available copies.
An update would be nice.
|
From the last update:
"2. Re-opening pre-ordering for round 1 on August 3rd to
allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit
of Flight to also sell up to 10,000 sets.
3. Increase production for Crowdfunding rounds 2 and 3 to 10,000
each to meet demand."
[...]
Increasing production will delay shipping and future rounds of crowdfunding.
Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022, as opposed to January 2022. This will also delay
the release of Rounds 2 & 3. The final plan for this will be communicated
at a later stage."
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jul 29, 2021 10:03 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 65 times | | Topic: | Designer Program | |
|
| In Designer Program, tEoS writes:
| | None of the other sets have even updated to Production Ready, so I'm not
sure what is going to happen with the next release. Maybe it will just be the
original sets expanded to 10,000 available copies.
An update would be nice.
|
Correct.
The "release" on Aug 3 is still just the remaining 4 project from round 1 being
released for sale to 10k total. This is not round 2 project yet. They are still
working on round 1 and would assume that more details will be available for the
next round as we get to the end of this cycle.
|
|
| | | | | |
| | | | | Author: | craigplizga | | Posted: | Aug 2, 2021 10:03 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| This whole castle in the forest debacle could have been avoided if lego ideas
had just given its fans the set they wanted..
It would have sold better than barracuda bay... lego sucks!
|
|
| | | | | | | | | |
| | | | | | | Author: | psusaxman2000 | | Posted: | Aug 2, 2021 10:05 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 48 times | | Topic: | Designer Program | |
|
| In Designer Program, craigplizga writes:
| | This whole castle in the forest debacle could have been avoided if lego ideas
had just given its fans the set they wanted..
It would have sold better than barracuda bay... lego sucks!
|
Thanks for your wonderful input. We are all better off now.
|
|
| | | | | |
| | | | | Author: | bernardcholland | | Posted: | Aug 2, 2021 22:52 | | Subject: | Re: BrickLink Designer Program Round 2 | | Viewed: | 77 times | | Topic: | Designer Program | |
|
| How do you find the order section for the Kakapo?
In Designer Program, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
|
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| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Aug 3, 2021 02:54 | | Subject: | Re: BrickLink Designer Program Round 2 | | Viewed: | 55 times | | Topic: | Designer Program | |
|
| In Designer Program, bernardcholland writes:
| | How do you find the order section for the Kakapo?
|
It is in round 1 (extended), not round 2. It won't open again until August
3rd at 12:00pm Pacific / 9:00pm CET.
|
|
| | | | | | | | | |
| | | | | | | Author: | wettfink | | Posted: | Aug 3, 2021 09:06 | | Subject: | Re: BrickLink Designer Program Round 2 | | Viewed: | 56 times | | Topic: | Designer Program | |
|
| In Designer Program, bernardcholland writes:
| | How do you find the order section for the Kakapo?
|
You will be able to order from the Kakapo project page August 3rd at 12:00pm
Pacific. That should be early morning on the 4th for you. Make sure of that yourself,
I don't know which timezone you're in or if you use daylight saving there.
(It'll be in just under 6 hours from now.)
You'll need your lego.com account to order and pay.
https://www.bricklink.com/v3/designer-program/designer-sets-for-adult-fans-of-lego/215480/Kakapo
|
|
| | | | | |
| | | | | Author: | craigvr | | Posted: | Aug 3, 2021 02:12 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 52 times | | Topic: | Designer Program | |
|
| | Please consider adding Castle in the Forest to Round2 or Round 3 |
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Aug 3, 2021 02:58 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 55 times | | Topic: | Designer Program | |
|
| In Designer Program, craigvr writes:
| | Please consider adding Castle in the Forest to Round2 or Round 3
|
That would not be fair on prospective sets in those rounds, as they would have
less chance of being produced.
|
|
| | | | | | | | | |
| | | | | | | Author: | psusaxman2000 | | Posted: | Aug 3, 2021 09:22 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
|
| In Designer Program, craigvr writes:
| | Please consider adding Castle in the Forest to Round2 or Round 3
|
Please consider stop asking as this would be completely inconsiderate to all
of the other designers and the rules of the program as designed from the start.
|
|
| | | | | |
| | | | | Author: | greenguitarguy | | Posted: | Aug 3, 2021 08:03 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 72 times | | Topic: | Designer Program | |
|
| Why can't you open Castle In The Forest up for more orders? The other 4
sets have only reached 3,000 out of 5,000 pre-orders and yet you open them up
for 10,000. It appears you misunderstand what set the fans really want.
|
|
| | | | | | | | | |
| | | | | | | Author: | wettfink | | Posted: | Aug 3, 2021 08:55 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 57 times | | Topic: | Designer Program | |
|
| In Designer Program, greenguitarguy writes:
| | The other 4 sets have only reached 3,000 out of 5,000
|
The other four are all at 50% of 10,000. All four sold 5000. (Possibly Kakapo
only sold 4977, but that is still more than 3000.)
|
|
| | | | | | | | | |
| | | | | | | Author: | psusaxman2000 | | Posted: | Aug 3, 2021 09:24 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 80 times | | Topic: | Designer Program | |
|
| In Designer Program, greenguitarguy writes:
| | Why can't you open Castle In The Forest up for more orders? The other 4
sets have only reached 3,000 out of 5,000 pre-orders and yet you open them up
for 10,000. It appears you misunderstand what set the fans really want.
|
All of the other sets are only opening because there was a glitch day one that
sold 10,000 Castle sets already. They are only opening the other sets now to
give all designers the same opportunity to have the 10k sales. No more Castle
in the Forest sets will be made available.
|
|
| | | | | |
| | | | | Author: | legojoeuk | | Posted: | Aug 3, 2021 18:45 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 97 times | | Topic: | Designer Program | |
|
| I had my order cancelled even though I only ordered 1 boat and 1 safe. Such a
shame, as I went on at 8pm and got there quickly.
Ordered processed fine, but Lego cancelled saying I had exceeded the limit?
Doesn't make sense unless it decided my 2 different items counted against
each other?
|
|
| | | | | | | | | |
| | | | | | | Author: | wettfink | | Posted: | Aug 3, 2021 20:33 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 99 times | | Topic: | Designer Program | |
|
| In Designer Program, legojoeuk writes:
| | I had my order cancelled even though I only ordered 1 boat and 1 safe. Such a
shame, as I went on at 8pm and got there quickly.
Ordered processed fine, but Lego cancelled saying I had exceeded the limit?
Doesn't make sense unless it decided my 2 different items counted against
each other?
|
Contact Lego Support. There are several comments like yours.
https://www.lego.com/service
Could be that your order got through just after the local limit for the UK was
met. But I don't know how the system was set up and if they'd even be
allowed to cancel your order in that case. I assume they're doing everything
to not allow more than 10,000 orders this time.
Good luck.
|
|
| | | | | |
| | | | | Author: | BrickFan2424 | | Posted: | Aug 8, 2021 13:43 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 72 times | | Topic: | Designer Program | |
|
| Seems like the last three sets have stalled on preorders. Don't get me wrong,
they are all great, but this shows that BrickLink should have listened more carefully.
What most people were complaining about was not getting Castle in the Forest,
and rightly so since it sold out so quickly it broke the website and took 10k
orders by accident.
It's almost like they noticed there were a lot of complaints, but instead
of actually listening to feedback they just forged ahead with their idea of what
they should do next. And now the obvious has happened: by deliberately not increasing
the cap on the by far most popular set but doing so for all the others, BL has
put themselves at risk of not reaching the 10k mark on the other sets.
My suggestion for avoiding this in the future is simple, actually listen to the
feedback you are getting and look where the demand is! Nobody cares about exclusivity!
|
|
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| | | | | | | | | |
| | | | | | | Author: | SylvainLS | | Posted: | Aug 8, 2021 13:57 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 64 times | | Topic: | Designer Program | |
|
| In Designer Program, BrickFan2424 writes:
| | Seems like the last three sets have stalled on preorders. Don't get me wrong,
they are all great, but this shows that BrickLink should have listened more carefully.
What most people were complaining about was not getting Castle in the Forest,
and rightly so since it sold out so quickly it broke the website and took 10k
orders by accident.
It's almost like they noticed there were a lot of complaints, but instead
of actually listening to feedback they just forged ahead with their idea of what
they should do next. And now the obvious has happened: by deliberately not increasing
the cap on the by far most popular set but doing so for all the others, BL has
put themselves at risk of not reaching the 10k mark on the other sets.
|
There’s no “10k mark” as you are implying it. The mark is 3k. 10k is the maximum
number of set they will make, not what they expect(ed) to sell.
Indeed, they expected to sell only 5k (because they struggled to reach 2.5k for
the ADP).
Increasing the max from 5k to 10k was to give the same chances to all the designers
because they already sold 10k Castles. It was not to give more chances to buyers…
well only incidentally.
| | My suggestion for avoiding this in the future is simple, actually listen to the
feedback you are getting and look where the demand is! Nobody cares about exclusivity!
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | psusaxman2000 | | Posted: | Aug 8, 2021 22:44 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 71 times | | Topic: | Designer Program | |
|
| In Designer Program, BrickFan2424 writes:
| | Seems like the last three sets have stalled on preorders. Don't get me wrong,
they are all great, but this shows that BrickLink should have listened more carefully.
What most people were complaining about was not getting Castle in the Forest,
and rightly so since it sold out so quickly it broke the website and took 10k
orders by accident.
It's almost like they noticed there were a lot of complaints, but instead
of actually listening to feedback they just forged ahead with their idea of what
they should do next. And now the obvious has happened: by deliberately not increasing
the cap on the by far most popular set but doing so for all the others, BL has
put themselves at risk of not reaching the 10k mark on the other sets.
My suggestion for avoiding this in the future is simple, actually listen to the
feedback you are getting and look where the demand is! Nobody cares about exclusivity!
|
The 10k number is not a milestone mark, it is just the maximum number or set
that could be sold of each of the sets that qualified by reaching the 3k mark
first. There was never any intention of going above 5k, but since the issue
happened with the castle set, it was the only fair thing to do to give all designers
the same opportunity to sell the same number of sets. If they don't sell
10k of all sets (which is probably expected) it won't hurt or jeopardize
anything. It did however give the opportunity for individuals (like myself)
to get sets that they did not get before (I picked up the boat) along with 4,999
others as well as others picking up the other three sets.
|
|
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| | | | | |
| | | | | Author: | sololantern | | Posted: | Aug 23, 2021 21:21 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 60 times | | Topic: | Designer Program | |
|
| In Designer Program, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
Ordered, and was charged at point of purchase. I hope, a. My order went through
and won't be cancelled, and b. I dont try to get double charged.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | wettfink | | Posted: | Aug 23, 2021 22:44 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 54 times | | Topic: | Designer Program | |
|
| In Designer Program, sololantern writes:
| | Ordered, and was charged at point of purchase. I hope, a. My order went through
and won't be cancelled, and b. I dont try to get double charged.
|
You were not charged, the system merely checked your payment method. You will
be charged around June 2022, when the sets from this batch will start shipping.
If your order shows up in your lego.com account and you received an order confirmation,
it went through. Confirmation mails might take a little while. Bricklink doesn't
handle any of this. If there is a problem, you will have to contact Lego. https://www.lego.com/service
|
|
| | | | | | | | | |
| | | | | | | Author: | Llewyn | | Posted: | Aug 24, 2021 06:34 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 69 times | | Topic: | Designer Program | |
|
| You haven't been charged, it's an authorization hold. If the transaction
hasn't been processed by Lego within roughly a week it will simply expire.
If you have a credit card statement during that time it won't appear on it,
and if you're paying interest on a card it won't be charged on the held
amount.
If you've paid by credit card it will be processed again automatically when
the order ships, if Paypal then Lego will contact you to pay at that point.
More info: https://en.wikipedia.org/wiki/Authorization_hold
In Designer Program, sololantern writes:
| | Ordered, and was charged at point of purchase. I hope, a. My order went through
and won't be cancelled, and b. I dont try to get double charged.
|
|
|
| | | | | |
| | | | | Author: | Snyxx | | Posted: | Aug 26, 2021 16:53 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 101 times | | Topic: | Designer Program | |
|
| When will round 2 start?
In Designer Program, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
|
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|
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|
USA, Washington
Ireland, Kildare
Canada, Alberta
Denmark
Slovakia, Trnavský Kraj
Norway, Sør-Trøndelag
South Korea, Seoul
United Kingdom, England
New Zealand, Canterbury
France, Nouvelle-Aquitaine
Australia, Victoria
Sweden, Norrbotten
Czech Republic, Liberecký Kraj
Austria, Steiermark
Netherlands, Noord-Brabant
Italy, Emilia-Romagna
Poland, w. Mazowieckie
Germany, Schleswig-Holstein
Spain, Madrid
Brazil, São Paulo
Mexico, Guanajuato
Belgium, Oost-Vlaanderen
)
)
Russia, St. Petersburg
Hungary, Budapest
Israel, Mehoz Tel Aviv
Croatia, Zagreb City
United Kingdom, Scotland
Singapore
Brunei
South Africa, Western Cape
