Contact BrickLink Help Desk

Buyer Privileges Revoked
Visit your MyBrickLink page to determine why your buyer privileges were revoked. Submit a Help Desk request for reinstatement only when you are ready to provide what is requested below.

Three or More Completed Non-Paying Buyer (NPB) Alerts
Check your list of cancelled orders to find cancelled NPB orders. You must provide the following information to resolve every problem order.

You must provide the following information to resolve each problem order:

  • Screenshot of payment receipt - Do not send PayPal Transaction IDs because we cannot look these up.
  • Resolution Report from PayPal - Provide this report if you won a PayPal dispute for this order.
  • Further Relevant Information – This includes anything else of relevance to justify NPB removal

All Other Reasons

Depending on the nature of the problem, you may be asked for further information or to take certain corrective action. While we aim to provide help to every member, our Terms of Service require that we permanently revoke privileges in certain cases.

How to Submit Files

Please wait until you are asked by a customer service advisor before submitting any documentation.

Buyer privileges support

Provide a descriptive message and the problem order number. You may be asked to provide the following:
  • Screenshot of payment receipt (not PayPal Transaction ID)
  • If you won a PayPal dispute for this order, please also submit a copy of the Resolution Report from PayPal
  • Anything else of relevance to justify NPB removal
    • 40 characters max
    40 characters max
    2,000 characters max